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PT Solutions - San Marcos

5.0 (1 review)
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Services - PT Solutions - San Marcos

Physical therapy

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2 years ago

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Hill Country Foot Specialist

Hill Country Foot Specialist

3.8(15 reviews)
0.2 mi

The waiting room and every room is filled with fragrance plug-ins which is super bad for you. I…read morereally don't like fake smells and I had my newborn with me. I had to wait outside in the hospital corridor. Dr. Parker misdiagnosed me and was very flippant and overconfident. I still have the issue 6 months later that I went in for. and the issues that he said I had, haven't manifested. Misdiagnosis happen all the time, but it was very hard for me to be in the office when I had a headache from the smell, no fresh air, and felt like I paid just to see someone for 15 minutes. I will go to someone else who has a clean office. (I went in for a toenail infection and he told me I had incurable fungal infections in both my big toes that I just couldn't see yet. Incurable since im breastfeeding and cant take anti fungal medication. no fungus has showed itself and my original infection is still there.)

This review is about my new patient experience with Dr. Robert D. Parker MD…read more Dr. Parker was highly recommended to resolve my orthopedic foot issues as well as broken toe nail from an injury. Several of my providers said he was the best foot specialist in the San Marcos area. My initial appointment was scheduled for another day and I was on a cancellation list for an earlier appointment due to my concerns about the injury to my foot. An earlier appointment came up at the end of the day due to a cancellation and I quickly took it. My initial experience with Dr. Parker's staff was outstanding! The front desk staff are excellent and they have an amazing personality and explained all the paperwork, forms, and procedures that would be occurring. After I was led to the exam room I waited 30 mins for Dr. Parker to arrive. While waiting for him to enter the exam room I could hear him discussing me. He first asked "Why was I here, when we are closed?" and "Didn't they (the front desk staff) see the clock or have a watch to see that they are closed." He then asked the front desk staff if I was a patient of his or a new patient. When they said new patient he groaned at entered the room. The exam took less than 5 mins. He didn't exam my foot or address any of my issues. He said to schedule a procedure, which we were supposed to have done during this appointment, in 2 to 3 weeks. He was very rude and grumpy. I felt that me being in his office was an inconvenience to him personally and that my concerns were not valid in the least. After my exam I went to the front desk and told them my concerns. They were extremely apologetic and offered to talk to Dr. Parker about the issues. However, Dr. Parker was already getting ready to walk out the door. I guess whatever he had going on this afternoon takes priority over new patients. I would now like to address his website and the statements it says on it. "Dr. Parker and his staff are dedicated to providing you with individualized, high-quality podiatric medical care, delivered with expertise and compassion. At Hill Country Foot Specialist, you become a member of the healthcare team as Dr. Parker develops your personalized treatment plan." I did not feel appriciated or a "member" of his team. I felt like an inconvenience and did not have an individualized or compassionate care. "Through his warm bedside manner and compassion, Dr. Parker makes sure you feel welcome." There was no welcoming or compassion with this provider. "He listens to your problem and devises a plan that will assist in getting you on the road to a full recovery." He did not listen to my problem or even address anything other than saying he needs to do a procedure. Did not address my other concerns about orthopedics. "In addition, our caring staff strives to make each patient feel comfortable and welcome during their visit" The front staff and medical assistants are by far the BEST thing about this office. They could go to any other office in the city and immediately be welcomed. 10/10 would recommend his staff for another location. Dr Robert D Parker is not professional and I do not recommend him for your treatment or care. Any physician referring out to him should be aware of these critques.

PT Solutions - San Marcos - physicaltherapy - Updated June 2026

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