I have been with Bonita Springs Public Storage for a couple months... Berthy signed me up and helped me pick the Unit... I have also had dealings with Adria... Both Employees were great and promptly answered any questions I presented... I have found the facility to be very clean and very secure... It is great to have a Storage Facility so available in our area, We that is so convenient and reasonably priced .... I could recommend this facility to anyone needing Public Storage.... Wes S. read more

Bad, just bad! I chose this location because it advertised climate-controlled storage, but my experience was very disappointing. The "climate-controlled" building was above 80°F, which is not what I expected when paying extra to protect my belongings. Another major frustration was the pricing. The introductory rate seemed reasonable, but after moving in, my monthly rent increased substantially. On top of that, they charge over $50 per unit for 24/7 access, which feels excessive. To make matters worse, there isn't even a dumpster available for customers, making it inconvenient to dispose of packing materials or other trash while moving. There also seemed to be very little on-site staff available when assistance was needed. After I completed one of Public Storage's internal customer satisfaction surveys and gave an honest review of my experience, I received a call from management. Instead of addressing my concerns, I was told my review was hurting their staff. During that conversation, I was abruptly hung up on, which I found extremely unprofessional. Between the temperatures inside the building, significant price increases, expensive after-hours access fees, lack of basic customer conveniences, limited staff availability, and the way my concerns were handled, I cannot recommend this location. read more

DO NOT RENT HERE IF YOU NEED A CLIMATE CONTROLLED UNIT. In one year the AC on the 3rd floor has been broken 2x - first for 2 months as they "waited on a part" after hurricane season, but nothing hit this building. - AC being broken had nothing to do with a hurricane! Now it has been out for 3 months - they do not even notify you that your things are sitting in 80 -90 degree FL heat and humidity. Then they want you to pay for moving yourself to a floor with AC- but wait, that floor was without AC for months as well at one point. So, you pay for AC, don't get it and they want you to pay to move yourself to AC - no end in sight - while "waiting on parts" TOTAL LIES. - BREAK THE CONTRACT WITH THE AC COMPANY OR BUY AN AC THAT ACTUALLY WORKS. - BUT PUBLIC STORAGE - JUST TAKE AND TAKE AND GIVE NOTHING IN RETURN. Finally got some reimbursement, will have to deal with insurance and pay to move myself. My luck I'll do all that and the 2nd floor AC will break. JUST DON'T DO IT. read more

Nicole was engaging, knowledgeable, and extremely helpful. I highly recommend this facility.

Spoke with multiple PS reps and was assured the lock would be taken off the unit for my movers today. No property manager on site and lock still on. Corporate office completely useless in helping. read more

Great communication, they called me and introduced themselves, the property manager lives on site, he made me feel like my stuff would be secured. read more

a complete gong show from the get go. Nobody is ever in the office so it is impossible to buy packing items. I called the number on the door and got through to 'a person with no name or title' that he could share with me. I was assured though, that someone would call me so that I could make an appointment! Nobody did. The following day I tried to reserve a unit on line at $18 per month. It would not take any of my Canadian ID. I called the website number and was immediately transferred to a lady that would help me. The rate went up to $21 per month. She said it was because I was calling the order in - instead of doing it on line - even though I tried to do it on line and it was clearly their issue not mine as she was able to process an account for me using the exact same ID I used on the website. She then sent me all of the information with the exception of the gate code. Pretty important piece of information. I went back through the 5 or so emails they sent me and all of them directed me to the 'App" that I should download. I proceended to try that but because I am Canadian with a Canadian lap top and phone I received the message "not available in your region". I called the phone numbers ...yes numbers....because there are multiple and could not speak with anyone. Just multiple choice options. I have left a message asking for someone to return my call with the damn gate code...to no avail!!! This entire process has been a very BIG headache! read more

Training manager is a gem she took care of me a few years ago and now again and still same great job!! pretty good value as well!

I want to give a Big shout out to Tiffany in Bonita Springs. She was awesome! Tiffany explained everything to me and showed me the different size units. Tiffany was so knowledgeable, friendly and I felt so comfortable signing up for a unit. There is so many storage unit rentals to choice from but I feel this choice was the best! Kudos to Tiffany... you helped make this so easy for me! Thank you! Price was awesome too with a special sale price she told me about! read more

I moved out of my unit mostly due to a large price increase not long after I moved in. I always paid by automatic deduction the first of every month. I notified them I was moving out on the 16th and when I went into the office I asked the lady how I get a refund of the unused portion from the remainder of the month. She told me I had to call the main office and gave me their number. Upon calling them I was told that they don't credit unused prepaid portions of the rent paid. It would have been nice if the lady had been honest with me in the first place. I'm sure they rented it to someone else and collected double rent for that remainder of the month. UNETHICAL BUSINESS PRACTICES. read more

I moved my car into this site where I felt it was secure even being out on a open space ( 019A). I had a cover on the car to keep it from weathering adding a little more security etc. I Thought ? Picking up the car earlier this week I noticed that the cover was stolen and my side light on the passenger side was ripped out. No one (Management) had contacted me about this at all in the last few weeks ? I thought these places were secure and safe ? Apparently not ! Do not leave your car , truck or boat outside here because someone is stealing and damaging vehicles from within? Can you believe that other customers here are doing this? Anyway very disappointed with this facility to say the least as I have removed my car to a different company! You need to do a better job here instead of just collecting money from customers. R Fuller read more

Totally excellent storage facility. The facility is clean, well maintained, reasonably priced and exceptionally run. Randy, the manager, goes above and beyond to make sure your move in and experience here is outstanding. I highly recommend this storage facility without reservation. read more

So far so good. Everything has been as promised and the staff is very helpful. Close and convenient for me and my family.

This company offers some of the best initial offers for storage rates. But watch out. My Storage went up 38% in one month. There's always a shortage of Carts in the lobby, even when there are only 1 or two other people there. The one in Bonita Springs is supposed to be climate controlled but the humidity is high there. read more

Great place, very clean facility with great employees. They called me to make sure my move in date was successful and to see if I had any questions. read more

Manager was very helpful He even offered to help if needed on his day off. We're at the Bonità Springs FL facility. SUPER CLEAN And good accessibility. Highly recommend them. We used the North Naples facility a few years ago. Older but also excellent. Staff is equally helpful wherever we were. read more

Adria was very helpful. Storage areas were clean and secure. Paperwork was a breeze and I was on my way very quickly.

These people are a bunch of liars. Do not do business with them. You sign a contact for a price and then they immediately raise the rates. Public storage you suck. read more

We have had a storage unit there for around a year. They raised rates almost ever 3 to 4 months. Then when we put in our notice online date to move out. July 23. Then they replied we had to pay for August, so we did that. So the unit was still paid for the month of August. Know there saying they gave the unit out to someone else and that we vacated. The manager went so far to say he seen me and I vacated. Which is a total lie. I never seen him at all. I removed my lock and cleaned unit. Then left on a emergency. There know saying and lied that we had vacated. Even thou I paid for the unit. I hope others are aware of the lies and cheating. Thank you and beware read more

Had a very good experience at this location. Chanig and Adria were very knowledgeable and helpful with the check in process. Was pleased with the overall site, it was clean and well maintained. read more

Great location easy in and out. Staff is super efficient, and makes it work for your needs. The security on premises is great private gate codes and cameras are watching all. read more

I chose this place because of the low prices listed online. When I showed up to sign my lease agreement, they charged me almost $100 in fees instead of the $25 move in costs quoted online. Additionally, there was about $20 in taxes per month that were not disclosed in the advertisement. We have had the unit for 4 and a half months and just received a notice that our monthly will now be $20 higher still. We have never been late on a payment, so I feel that this is a huge scam. read more

Customer Service by Berthy, the property manager, is outstanding!

They give you a teaser rate then, after six months, up it goes and every after. Of course, it's corporates What a gimmick

Wow!!! I am speechless, went to this place Manager Mitch answered all my questions without asking them, such a nice young man. He helped make my move easy as it could be. I mean this isn't advertisement for them, but if you really want to store your stuffs, somewhere secured, neat, and where people actually care about it, then that is the place for you. never thought I would find such nice people at storage place... strongly recommend!!! read more

Great location. I use Public Storage around the state of Florida for business and this Bonita Springs location was by far the best. We had to rent six units at once and she was able to process the six units faster then someone at a different location can process one unit. The best part was she kept giving me options on how to save money. Not any other location as done this for me. Kudos to the manager who hired Kellie. read more

No change, worse. It appears I will have to sue Public Storage to get the money owed to me. May I recommend "Beach Storage" off of Bonita Beach Rd. These people are great! The guy even helped me carry some of my stuff in to my storage space! I cannot recommend Public Storage on Rt. 41 near Bonita Springs. I was over charged, absolute rude treatment on my first visit, they have not returned over charge payment, or contacted me as they promised. I moved my stuff to Beach Storage. Very happy! Thank you. read more

I called multiple times throughout the day to ask when they were coming to cut my lock since I lost my keys. The woman didn't answer the phone once so I went to ask her and she refused to answer any of my questions. She was very rude and dismissive. I wasted a whole day trying to get ahold of her and even when I did, she refused to help. Absolutely horrible customer service. read more

Spoke with Kelly on the phone and Adria helped me with the paperwork and the how to's. Both women were very professional and informative Easy access, great hours, and a great price on unit. read more

Adria was very knowledgeable of the products that her organization offers and, just having relocated to Fort Myers, made my experience very smooth and stress free! read more

Emily F. M. We have been happy with this Storage Location very convenient!! Rented now for 4 mos and needed more space Berthy helped us get a smooth Transition and had a spot for us tight away!! Very reasonable also compared to other places.we would recommend this location to anyone looking to store. read more

Recently stored my boat at this location. The entire staff and ground were excellent. Easy access and worry free. I would definitely use this location again!! read more

The storage facility may not be the most modern or sophisticated but the girl who runs it named Berthy is a pleasure to deal with and the price makes it a good value so if central Bonita Springs is convenient for your needs this is a great choice! read more

I tried this here before going to the other place in North Naples just a few miles away. The manager was nice but the property just seemed a bit confusing to me with over 100 boats and trailers parked here. They did try hard to get me what I needed but I wanted more privacy, there is a manager that lives on site so that seems to be a plus. read more

Very helpful and accommodating!! Tom was great! Would highly recommend this facility to someone looking!!

very poor communication system throughout public storage's total operation. i will never again do business with this company period. if you want to gamble on having to call them or email them forget about it. i was charged for an empty storage unit when i informed the manager that i had just moved out! what a debacle! i am warning everyone who is thinking about doing business with this company .. don't do it! any other company will be a whole lot easier to deal with ... i guarantee it! read more