We recently moved our belongings from New York to Florida and had originally chosen a storage unit…read morenear our condo sight-unseen. The rate was decent, and we locked it in for six months, but once we finally visited the place last week... it was a hard NO. Dirty, questionable smells, and honestly, I was starting to wonder if any of our items would even be salvageable. Our contract was ending in early December anyway, so we immediately went searching for a new facility. That's when we found The Lock Up Self Storage in Bonita Springs--just a mile or so up the road, and truly a night-and-day difference. From the moment we walked in and met Jim, we knew we were in the right place. He was incredibly friendly, patient, and knowledgeable. The building was spotless. It smelled clean (which is definitely not something you appreciate until you've been in a gross facility!), and the security features were exactly what we were used to in New York: a code to enter the building and another code for the elevator. That instantly gave us peace of mind. Jim showed us two different units to help us decide on the right size, and we settled on a 10x10 at a very fair price. Honestly, at that point we were moving regardless of cost--the difference in quality was THAT dramatic. The unit we chose was a carpeted end unit, which made unloading and organizing so much easier. No bugs, no signs of vermin, no weird smells, great lighting, and clearly well-maintained. We rented a U-Haul that same day, emptied the old unit, and moved everything into The Lock Up Storage. Best decision ever. The old place was also about to raise our rent by nearly $90 a month, which was laughable considering the condition it was in. We're now completely at peace knowing our belongings are safe, clean, and stored in a place we trust. Huge thank you to Jim, who made the entire experience smooth and stress-free. Highly, highly recommend The Lock Up Self Storage if you want security, cleanliness, and excellent customer service. We could not be happier with the switch.

Great Customer Service Experience…read more The Lock Up Self Storage General Manager, Greg Laupert, was very Professional and Polite. Keep up the Good Work. Thank You so much and Happy New Year

Very secure, clean and professionally managed. Highly recommended!read more

From the owner: Veteran-owned FreeUp Storage in Bonita Springs, FL has secure climate controlled self -storage…read moreunits, drive-up access units & RV, boat & car storage. We provide outstanding value and customer service along with a variety of unit sizes to fit your needs. You'll find a clean, well-maintained, well-lit facility with enhanced 24/7 security & gated entry systems. Our goal is to provide you with a convenient, dependable storage experience that is competitively priced to meet your budget. Located on S Tamiami Trail, just a short drive from Estero off Hwy 41, we are the storage choice by the community in Estero & Bonita Springs. With monthly leases to online bill pay, we make storage simple. Find, reserve, & rent your unit online or call us today!

DO NOT RENT HERE IF YOU NEED A CLIMATE CONTROLLED UNIT. In one year the AC on the 3rd floor has…read morebeen broken 2x - first for 2 months as they "waited on a part" after hurricane season, but nothing hit this building. - AC being broken had nothing to do with a hurricane! Now it has been out for 3 months - they do not even notify you that your things are sitting in 80 -90 degree FL heat and humidity. Then they want you to pay for moving yourself to a floor with AC- but wait, that floor was without AC for months as well at one point. So, you pay for AC, don't get it and they want you to pay to move yourself to AC - no end in sight - while "waiting on parts" TOTAL LIES. - BREAK THE CONTRACT WITH THE AC COMPANY OR BUY AN AC THAT ACTUALLY WORKS. - BUT PUBLIC STORAGE - JUST TAKE AND TAKE AND GIVE NOTHING IN RETURN. Finally got some reimbursement, will have to deal with insurance and pay to move myself. My luck I'll do all that and the 2nd floor AC will break. JUST DON'T DO IT.

Nicole was engaging, knowledgeable, and extremely helpful. I highly recommend this facility.read more

Very convenient and secure place to go to. Starr the store manager and her staff are very helpful…read moreand pleasant. If you are looking for a clean and reasonable priced storage area this is a perfect place to go to.

Gina was very friendly and helpful during the entire process. I enjoyed my time at Extra Space…read moreStorage and would rent here again if I needed another unit. I ended up staying much longer than anticipated and appreciate the space I got through Extra Space!

Great storage at reasonable prices, no flooding here. Climate controlled available and clean and…read moresecure premises. Owners very nice and helpful!

From the owner: If you are reading this section, you are likely sitting comfortably at home trying to get to know…read moreus a little bit more before you make a decision on what type of storage company to which you can trust your belongings. When I tell you we can provide you with the best service, we can actually stand behind it. We are a family run business dedicated to our tenant's satisfaction, dedicated to our community, and dedicated to serving those in our community to the best of our ability.

I'd like to start off by saying that I'm somewhat of a storage unit professional - unfortunately…read more I've had storage units from coast to coast. This location is great for a number of reasons, but mostly because of the personnel. There's a woman by the name of Samantha, who is usually on location. Samantha makes getting started very easy. She's great with little tips to help you out. And the facility is kept clean and orderly thanks to Samantha. Another thing that I like about this Public Storage facility is the ability to use an app on my phone to enter and leave through the gate. It's a lot easier than punching a code in the pouring rain. Anyway, I recommend this facility. If you go there say "Hi" to Samantha for me .

Lacey made the experience fast and easy and talked me through the whole process…read more And let me know how the process worked to get into the unit

STAY AWAY! Our storage unit was broken into and their cameras were not working, THE ABSOLUTE WORST…read morePLACE TO TRUST WITH YOUR VALUABLES. the people they employ are useless, ESPECIALLY TRISH, I have a few things to say about her, she is rude, mean and extremely unprofessional, basically useless, I will keep the rest to myself, store your items in your yard and cover them with a plastic bag, at least there is a chance you will see them one day... I will make sure this review will be seen by loads of people as I will leave it everywhere and put it on a local paper too. STAY AWAY!!!

Clean and well kept storage but after a few months of storing my things here at this location, the…read morecompany just raised my rate by at least 25% in one shot. I have been a customer of Extra Space for years. I rented at a Miami location up until July 2020 where they were charging me 4 times the Bonita Springs rate - so when I moved here, I found the lower rate a relief of sorts... but now they start price gouging again. It's as if this company doesn't care about keeping their loyal customers. Time to turn my 2 units over and find a place that cares. Not cool trying to rip people off during Covid hard times. Update to corporate response: You are at 95%+ occupancy rate at this location per your staff. How can you justify a 25%+ increase within 5 months of moving in as "rising costs"? What rising costs can you possibly have that would justify such a huge increase? 5% I can understand but 25-30% in one shot? Sounds more like greed to me - and thanks for the cookie-cutter response to my original complaint. No resolutions, just excuses.