Tammy was extremely helpful! She is the reason my experience was so good! My daughter's storage locker was locked when she visited it for the first time. Tammy promptly and professionally rectified the situatio. read more

Renegotiated a $280/mo. rate down to $85/month ; however, four months later they advise of a rate hike by another $35/month. This company will hike and hike the rate. I've been a customer going on 3 years but I am treated like I was never there. I have learned they cannot be trusted. read more

We are getting charged for a unit we no longer have access to and I've gone back and forth with Michelle about closing out our account. She stated the lock would be removed as we are not locals to the area and cannot remove it ourselves, and that we would not be charged further. We're still getting charged which is ridiculous. read more

Make sure to plan your move out for end of the month! We were traveling from Chicago and couldn't get movers to come until March 1. We had the unit completely empty by 2pm and were charged for an entire month! When we moved in, they were able to prorate for 15 days usage however the same courtesy does not apply upon vacating the space. Buyer beware, the "call center" employees were absolutely no help either. read more

Russell was great to work with and was able to answer all my questions. Nice storage space options and good monthly rates.

It's still about the people. Russell from the very beginning has been helpful, friendly and efficient in performing his duties and helping me. 6 out of 5 stars read more

russell is knowledgeable, kind and caring and very helpful!! we are so appreciative of his help and guidance and personal attention!! he also keeps the property clean and orderly!! read more

I'll tell you what, these guys ROCK. Helpful, easy to work with, and the space is clean and secure. I highly recommend this Public Storage!

I wholeheartedly believe that the people who work here break into storages for those who do not opt in for insurance as I had a few items turn up missing while I was renting here read more

This is not a new business, so I'm guessing the reason that it only has two reviews is that it previously received terrible reviews and somehow started over on Yelp. I had a terrible experience here and a much better experience at the much newer and nicer ExtraSpaceStorage next door. After making a reservation online and calling twice to confirm my unit and move in date, I arrived a few days before my move (intending just to confirm that the unit was big enough) and was told "the system cancelled my reservation." I was also told that my reservation only reserved "the price" and not "a unit," though that makes no sense as the two are inseparable. They had no other similar units to offer me at this location or any nearby locations. Between the online reservation, the multiple phone calls and the 30 minutes I spent here yesterday, this was a huge frustration and I giant waste of my time. Things would have been much worse if I had counted on this company to deliver my unit and showed up with my movers only to find I had no unit. read more

Thank you to the manager Russell, who always responded properly to my requests & Questions! I appreciate your professionalism, efficiency and customer service! read more

Very easy directions on where the storage facility is and how to access everything. The place is clean and well maintained. Love the app option for opening the gates read more

I rented online. When I arrived to move into the unit, the location had no carts available for unloading. The manager did not seem to know why not. She said she had informed the district manager. The manager finally found a little, light duty cart that would hold a couple of small boxes. I was planning to unload a lot of stuff in multiple trips. I did not accept the unit or unload anything, because the facility was so poorly managed. I was charged for a non-refundable administrative fee and for the cost of a lock that I did not receive. I have tried numerous calls to customer service and to the property to obtain a refund for the lock, with no success. Update: Finally did receive a refund for the lock, but I am still out the administration fee and first month's rent. I trusted that Public Storage would be managed professionally and have carts for unloading. That trust cost me. My recommendation is to visit the property to confirm it is well managed and has carts prior to renting online. read more

PS adds Auto Pay to my account which I did NOT approve! Also, I don't need insurance and told me I couldn't remove it until now PS added decline insurance button. See if it works. They mess with my accounts all the time. You need to watch them. read more

I wanted to take the time to leave a POSITIVE review. Russell has really gone above and beyond to offer EXCEPTIONAL customer care (Industrial Road/Broomfield, CO location) -- the type of service that you rarely find anymore. Thank you, Russell!! The online/no contact reservation process WORKS REALLY WELL without any hiccups. It's so nice to find a storage business without any headaches, and the staff is truly there to help- if needed. Recommending to my friends in the area. Thanks so much!! #280 read more

I am helping a friend of mine that is out of state. I have worked with Carla, the property manager. Carla is friendly, caring, professional, and dependable. I have had a lot of questions because my friend is not able to get to her storage unit herself. Every time I work with Carla she has helped me tremendously. She is very patient with each and every one of my questions, and I feel she does an outstanding job. I highly recommend this Public Storage in Broomfield, Colorado. I highly recommend Carla, the manager! read more

During a time of desperation and understanding your company delivered! Thank you so much for making a crappy situation a little bit easier.

The elevator was broken. I made the mistake of renting on the third floor. I'm 60 years old and am not capable of moving my items by hand up three flights of stairs. This place is not climate controlled! It was over 90 degrees the day this happened to me. I'm not sure what to do now on my move? The woman in the office was not helpful at all and did not seem to care. She was wearing a mask that looked like a Halloween monster mask. Is she trying to scare customers? I found her wearing a monster mask to be very unprofessional. I'm going to have to find another storage and pay movers to move my stuff from this place to a place on the first floor..lesson learned! Never again will I rent storage that is not on the ground level. Paying for climate controlled when it's not is fraud in my opinion. read more

I needed help today while at my storage unit - Public Storage on Industrial Lane. Kim was in the office and she was awesome. It is clear she enjoys her job and she cares a great deal about the service folks are getting. Thank you Kim! read more

One of the smoothest processes I've ever had. Honestly this was a seamless process from start to finish. I did everything online and spoke with someone only to get my access code information and open the doors yet this was truly simple and efficient! read more

This place has the best rates. Was about a 30 minutes early to my appointment due to some changes in my schedule and Carla still let me check in and get my unit. She explained everything I needed to know about moving into my storage unit which made the process really easy and quick. Thank you! read more

I rented a unit here because i'm a college student in the middle of finding housing. They sent me the wrong code to get into my unit. There was no property manager there in the middle of the day, i stuck around for almost an hour before i left. I left a message saying what was wrong and the issues i was encountering. it took about 3 hours to resolve before i was able to move in all my stuff. I then had to race to get my items into my unit before 9pm which i unfortunately couldn't do. so i now have to show up to this place at 6am just to get my last item into my unit and lock up my unit. I know i could've probably done a better job planning this whole thing out but the way i see it, if they just did there jobs correctly in the first place, i wouldn't be in this current situation where i have to wake up at 4am just to get there and lock up my unit. there's no override btw either, so if you're like me and decide to see if they could make a small exception to put one item into my unit at 9:01 you're out of luck. i wish i never spent my money here. you're almost better using any other competing services. read more