Great experience storing my stuff here for the last two years. Brent and his crew are flexible and…read moreeasy to communicate with. You need access both in and out of the parking lot, building, and of course your unit. Feels very secure and is well-maintained. Will definitely use them again.

I have been a tenant at Guardian Self Storage for over 10 years. I love the ease of accessibility…read moreof not having to use an elevator! The management team is always friendly and I am sad to be leaving. I never had any issues, but I am moving out of town. I hope I can find a storage close to me as great as Guardian has been all of these years!

The manager Kim has great customer service. the storage space building is very clean, free of bugs…read moreand rodents. I have had a storage unit for some years and would definitely recommend this location to everyone!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Oh, another move, another storage rental!…read more By now, my family and I should be experts! Indeed, I think we qualify. From here to Charlottesville, Charleston and DC, we've covered a lot of ground, I tell you. Our most recent foray into storage unit rental is at Brookhaven Self Storage. Neat, clean, and with the slightly more expensive though still reasonable for a small unit at $89/month for climate controlled pick, is this neighborhood option. Packed up all my stuff and used UHaul (btw, unlimited time/day for $29 plus $0.99/mile plus gas - definitely about the cheapest moving option around if you're willing to do it yourself) to get my 1BR apt goods there, and in just under three hours we were all loaded into two small units. Having used other local storage facilities with a range of experiences, we are pleased so far with both the cost and the seemingly good conditions and access of BSS. Will update as necessary, but this facility has convenient access to both reaching the property and on grounds and the staff is helpful and friendly. Whether this is my last foray into storage use or not, so far, so good.

I had a terrible experience at Brookhaven Storage. I asked to see a storage unit before renting,…read moreand the woman working there told me she "didn't feel comfortable" letting me look at the units and then asked me to leave. I was shocked and felt that I was being treated unfairly and discriminated against. I contacted corporate to report what happened, but no one ever returned my call or followed up with my complaint. The lack of concern from management was just as disappointing as my experience at the facility. Based on how I was treated and the complete lack of response from corporate, I would not recommend renting here.

I'd like to leave a review for this U-Haul location. I come here for propane maybe 5-6 times a…read moremonth, sometimes even more. Tonight, I parked where they usually do propane, and a woman was standing by the station. As soon as I opened my door, she told me they close propane at 7 PM. I looked at my phone--it was 6:52 PM--and mentioned the time. She just looked at me without saying anything. Frustrated, I shut my door and called customer service. While I was on the phone, a man (I believe his name was Lamar) came up to my door and said he could help me. I've seen him maybe two or three times before, and every time, he's been super helpful and nice. Tonight, he gave me advice to try to come at least 15 minutes before 7 PM, which I'll do my best to follow. But what stood out to me was when he said, "If you can't, I still got you." That level of customer service and support really makes a difference. Lamar absolutely deserves stars! There are also two other employees I see regularly. The tall man who usually handles propane started off giving me a bit of a standoffish vibe when I first came here, but over time, he warmed up. Now, he's nice to me, and I don't feel that tension anymore. I'd give him . The woman I interacted with tonight--I don't deal with her much aside from paying at the register. My interactions with her have been neutral, so I'd give her . The reason I'm leaving this review is because I do business here often, and it's important to feel welcomed, appreciated, and comfortable. Tonight, Lamar made me feel all of that, and I wanted to recognize his effort. Overall, I'm giving this location stars because Lamar and the other good employees deserve the recognition, but there's still room for improvement.

Beware this store does not honor reservations and will tell you the day of that you have to go to…read morethe other side of Atlanta to pick up a truck.

Excellent service always available to answer questions. Akia was amazing. Fast and knowledgeable…read moreThank you

Kalia, at the Public Storage on 2490 Herodian Way SE is the most delightful person to work with. I…read morehave had units at Public Storage in Seattle, Austin and now in Smyrna, GA and she is truly a gem. She listens attentively to what you are saying and then goes into her problem solving mode to meet your needs. I hope that PS appreciates her in every way and I look forward to continuing to work with her.

ZERO STARS. RAT'S AND LOTS OF THEM. MILDEW INFESTED AS WELL. SHOULD BE CONDEMNED. DO NOT LEASE…read moreHERE. They'll lure you in with a low rate and then continually raise the rates out of the blue. Will never lease from Public Storage again. Phone calls are hardly ever returned and good luck catching anyone on sight. Piss poor management. Their overpriced forced insurance is a scam as well.

Customer service, cleanliness, pest control and maintenance are severely lacking at this location!…read more 1. Employees are rarely physically in the onsite office. 2. Phone calls are not answered, and no one calls back to respond to phone messages. 3. Common areas, such as indoor hallways and anywhere outside, are not cleaned or swept. 4. This location has either a mouse or rat problem, evidenced by me finding droppings and urine on the top parts of my belongings that are stored in my unit. It's a good thing that I sealed everything in large plastic bags so that I could easily see if any critters had chewed through the plastic to get into my belongings. Fortunately, they hadn't. 5. Even though their website states that this location is climate controlled, it is definitely not climate controlled. As a result of not having any working air conditioning, it feels humid inside and smells mildewy (like being in a basement). 6. Because rental rates go up every few months, renting here is not a good value. I'll be moving my stuff out of this Public Storage location within the next month.