We rented a unit for only 3 months, and all of our items were covered in rat poop and pee. Even after just a month we noticed droppings everywhere and some of our things being bit through. It is ridiculous. It's such a bummer that we had to get rid of so much furniture and other items because they were pooped/peed on or chewed through. You're basically paying for your stuff to get trashed. NOT worth it!! If you absolutely need to go with this place, make sure to secure your things very well (no open boxes, bags, or furniture). This picture is after we moved all of our stuff out, after just 3 months look how much rat poop there is, not including the ones on our stuff. It's disgusting. read more

Public Storage - Rat droppings - Self Storage Near Me - Colton, California

The location and the unit itself are great--aside from the dust. However, I had a frustrating experience today. I was throwing away a small bag of trash in the large dumpster when someone named Rosie, who claimed to be the manager, approached me and told me I needed to take my trash with me. When I signed up, I was never informed that on-site trash disposal wasn't allowed. I rent multiple storage units at other facilities and have never encountered such an odd rule. There's also no visible signage or mention of this policy anywhere. It was an unpleasant surprise that left me questioning how customers are expected to know rules that aren't clearly communicated. read more

Good place to rent space . Great online deals. Nice facility and clean in a good area.

For one the on-site manager does not answer the phone and when you want to get a hold of the district manager they don't answer the phone and to make an appointment they miss your appointment. Also they like to pick and see what you're doing wrong so they can point that out to you and harass you. And the site is full of glass from people moving and breaking stuff and we run over it no one cleans it I went last week and there was somebody moving and they broke through a mirror and when it went back the following week the glass was still there. read more

Thank you Rosie for making my experience not only easy, but pleasant. You heard me out when I shared the stress of my moving out and made the process of renting a unit great. Excellent customer service. Thank you also for literally and physically showing me the spaces and sizes. It helped out way more seeing the units in person. I hope management sees how valuable you are here Rosie! read more

It seems that it is hard to find mall storage (5x5) this week. I didn't know I would need it until yesterday and couldn't find any in Moreno Valley so I resorted to this location in Colton. Milan was very professional, courteous, and helpful getting me set up with a 5x5. Very nice person. To make your application and sign up process go a little smoother, check with your insurance company before you show up to see if they cover your personal and or business property that will be in your storage unit. Public Storage requires that you have insurance for your stored property. There is a list of questions you may want to ask your insurance company about your coverage so that you can make an educated decision about whether your coverage will be as good as the coverage (Orange Door Storage Insurance Program) that is offered at this facility. Here's the list... https://www.orangedoorstorageinsurance.com/links-and-faqs Orange Door Insurance rates are $11 per month for $3000, $13 for $4000, and $15 for $5000 coverage. To make your sign up process go quicker, you can select the Orange Door policy when you sign up. If you decide that your insurance is as good, you can cancel the Orange Door policy pretty easily. You'll also need a specific lock that fits the door. They sell two types of locks (disk or cylinder) depending on which type of door your unit has. I needed a cylinder lock and they sell them for $20 at the facility. I saw some used Public Storage locks on eBay for $5 to $10 without shipping so you might save a few bucks if you have the foresight to order one ahead of time. If you're short on time, you can just buy one from Public Storage. You'll know it's what you need and it fits! Here's some tips from Public Storage to make moving you stuff into storage go smoothly... https://www.publicstorage.com/blog/public-storage/5-ways-to-prep-for-your-move-to-a-public-storage-unit read more

Public Storage in Colton made moving into my storage unit very easy and convenient. I also received a good deal for the unit that I occupied. read more

I rented from another storage company first. They let me down. When I arrived with my truck liad of household goods on a Sat, the unit was locked. I could turn the rented truck in. I called public storage the next day on Sun. The associate told me he could have me a storage unit within 10 min., and he did. Public Storage saved me! read more

December 21 was my first day renting a storage unit from Public Storage. I have a 10 x 20 unit on the 21st the first day I drove in. It was very hard to maneuver around the park cars blocking the entrance and exit. After I was able to unload my trailer upon exiting. I was not able to get out of any exits due to employees cars blocking the aisles. It took me close to 20 minutes to find someone to get a district manager came out and introduced himself and said, how can I help you, I showed him that I am blocked in and others were as well, his comment to me was, I can't control what customers park. He would ask around to see whose vehicles they were to get them moved. The two vehicles that were blocking, my aisle were both employees. This made a very unsafe situation due to blockage of the exit. If there was a situation, perhaps a fire or anything else, I would not have been able to get out of the property. Beware of the tight spaces and the inconsiderate of the employees parking in front of storage units. read more

I made a reservation for a 5x15 and they gave my unit away the next day. Why bother taking reservations in the first place if you're not going to hold them. read more

Everybody was extremely kind and helpful! I made the reservation through their customer service line and and the unit and paperwork was ready and waiting for me when I got there. I would definitely recommend them! read more

On my visit 10/13 I came in contact with Rene , I had a few concerns and she was very helpful. Rene has a good attitude and is very polite.

I rented a storage unit for one month. They gave me a unit that was all the way in the back. I noticed that homeless people hang around in the empty land behind public storage. I also noticed that my unit had a small whole between the wall and roof and saw a lizard come in during one of my visits. I was concerned about bugs or rats getting inside my unit specially since my unit was the very last in the property. Today was my check out date, a lot of my boxes had white dust on them, probably residue from the roof or outside and one of my boxes had mold on it, the box did not have any liquids, it was just empty cup glasses but mold still grew on the box. It felt very humid in the unit. All this in just one month of storing my goods at public storage. I would not recommend this place, you could end up with more damages to your goods, and paying the insurance is just a way to get extra money. read more

First I would like to Thank Clair for her hospitality. Clair you have been such a jewel to me in my time of need with being two homes. Laura B. I can not forget about you, thank you for insuring me that my future will be in good hand. Both of you ladies have GREAT CUSTOMER SERVICE ! Oh and your grounds are super clean ! Thank You read more

I called to get a quote over the phone, the customer service rep. was very helpful and informative. They actually helped me out with a great deal for what I needed. Then I got a follow up call from Brenda who was super nice, the same day to make a reservation. Told her no need I will be in that day to reserve the unit. Got there and the Facility Manager Felicia showed me the unit and then helped me out with all of the rental paperwork. She was really great even gave me some good tips on making sure my items wouldn't get dusty. I ended up purchasing some items in the office to protect my mattress's and I am glad I did because it rained moving day. Overall this was a great experience with a storage facility, and I have dealt with my fair share. Thanks again Public Storage your amazing customer service makes you #1 in my book and I would definitely recommend you to anyone in need. read more

Staff is polite and helpful, but the dust problem is severe. I have been in two different units for at least a year. Everything is covered with dust. So much dust that my lock failed, and had to be replaced. The staff suggested I put visqueen under the door to seal it, but that didn't work. I'm moving out this weekend. Update: I moved out on Feb 28, 2014. Found out that the roof leaked on some of my photographs. Nice. read more

Office staff is wonderful and very helpful. I only gave 3 stars as this is the first public storage where the unit is not sealed. Everything I own was completely covered in dust. When I swept out my unit, I must have swept out at least 3 cups of dust. I had to throw some of my things away as the dust ruined them. Staff should warn renters of the dust problem so things are packaged accordingly. 5 stars for the staff, 3 stars for the storage unit :) read more

Great first storage experience. Claire is wonderful and very understanding of your needs. She made sure to explain all the information thoroughly. I'm glad I walked into this location and I definitely feel safe having our items stored here. Auto pay Great customer service Great pricing and helpful moving tips read more

Good space, good price. Great customer service from Claire. Great place so far. read more

I made a reservation online and got a bigger discount than quoted. Then last minute decided to upgrade and changed mind after I paid my dues. The girls were very helpful with me and assisting me and gave me no problems I am totally satisfied with my experience from Brenda and Felecia!!!! read more

Both gals in the front were extremely helpful, Daisy and Clair!!! Daisy was our rep and she was able to help us find the right size unit and best promotion ($$$)available. They were all VERY patient. Great customer service!!!! =) read more

Shout out to Clair! She did an awesome job. Showed me the unit and got the leasing paperwork handled for me in no time at all. Also offered me advice and add-Ons to help me protect my belongings. Very nice & professional. Keep it up Clair! read more

This public storage place is truly exceptional. The customer service is #1. I came right before closing and the property manager Claire came to my rescue. She not only showed me one but three different storage units in the rain. She was very patient and even gave me 50% off my first month. Thanks Public Storage! read more

David was extremely Amazing and so nice and made me laugh and smile he is such a blessing Thanks David, And bertha was nice

When i reserved online for 8/1/17 i received a confirnation. A couple of days later i get a call saying can you come in to "look" at the unit. She set up a time on 7/27 to go. Well i could not make the trip she imposed to drive down to see an empty locker. I now got an email canceling my original reservation which i would have made because that is moving day. Ridiculous! !! It was like she was pushiing to meet her july quota to me. read more

Marc provided exceptional service! Very polite to every customer that came in. And it got very busy.

I would just like to thank Felicia for her awesome professionalism and courtesy in helping me find the right storage unit, at the right price, in a timely manner. read more

Clair she was very helpful, friendly, and great personality! Great customer service

My colleague and I were very impressed with the property manager, Felecia - she was very professional and helpful! She made the whole process painless and made sure all of our storage needs were addressed. I'll definitely use and recommend Public Storage in the future because of all the wonderfully refreshing customer service I received from Felecia! Thank you! read more

Great prices nice facility. Marc was very nice personable professional and answered all my questions his assistant Felecia was great too. They were really great I would definitely recommend this location Public Storage read more

The location was clean and Anna was very professional, informative and very helpful. I actually was impressed at how she helped several customers at once. The space was pretty clean and I am confident that my items will be secure there. read more

Hello. I temporarily occupied a unit here for approximately three months, fortunately I protected my belongings with plastic covers due to an extreme amount of dust entering the unit which would have potentially caused major damage. Upon vacating the unit, I scheduled a move out date through my Public Storage online account and received a confirmation number notifying me that my selection has been confirmed stating that no further action was required. About two weeks later I received a call from Ana, a representative from Public Storage, Ana notified me that my monthly payment was delinquent and that rent was due the first of each month. I explained to Ana that I had scheduled a move out date one week prior to the beginning of the month online and had also vacated the unit. Ana proceeded to impolitely explain that the Public Storage online account does not communicate with the Public Storage offices and it was my responsibility to physically enter the Public Storage office notifying them of my move out date therefore I would be responsible for paying prorated rental fees. I told her it was ridiculous that an option to schedule a move out date would even be available on the Public Storage website if it didn't operate the way it was designed. I also informed her that I had logged on the Public Storage website each month to pay my bill, then asked her if there was any issue receiving communication of payments made, she was pretty much speechless. Ana was extremely unconcerned, inconsiderate, and unsympathetic, at this point she said there was nothing else she could do and said if I didn't pay my outstanding balance within ten days, my account would be referred to collections. Renting a storage unit from this location has turned out to be a nightmare! I do not recommend Public Storage Colton, Ca. Thank you. read more

Thanks to Clair for assisting me in my storage needs. She was very helpful, friendly, and funny. Thanks for your help and I appreciate it.

I had a storage for 3years + and every year they raise the rent 20$ when I ask why they kept raising the rent they kept giving me the run around. The storage sucks a lot of dust enters the units. And lots of rats. Not worth what I'm paying now. Getting ready to move to another location. read more

I was having a very bad day and this office was so friendly to me and my son. Laura B :) was very informative and Kim was making me feel like I knew the both of them forever. I def recommend coming here they both did a great job. It kinda felt like I was purchasing an apartment with all the documents. lol but my storage fit everything I needed and I got a discount for ordering online. Thanks ladies :) read more

Went to Public Storage to rent a unit. I found the manager Clair Bennet very informative and helpful. The storage area was very clean. Would recommend this place to anyone. Prices were right. read more

great customer service, onsite mgt. very helpful and understanding. she explain all information and even stay late so i could rent the unit i needed. i will definitely will keep storing with them. read more