I am continually being mistreated by management at this facility. He will not return emails…read morerequesting assistance nor will he do anything to help when I walk in the office. I tried to link my accounts into the app they make you use but then dont assist any further instead he tells me they don't do that and haven't done it for a year. When using the app it says go into the office to ask for assistance. I called customer service and they said I'd have to go into the office. This is the kind of run around I get just to access my account. Yet he had no issue sending me an email to tell me my card on file expires in a month or my bill is past due by a day or no problem taking money from the card on file when I did not set up autopay (since I still can't even access the account) just so he can charge me an extra $50 for staying 15 minutes past 8pm. I am still having issues with what I was told at sign up 3 months ago and what is actually allowed at this facility. I would avoid this place at all cost! It's going to cost me an extra 1k due to there lack of concern and lies for their customers. I have no idea if the owner is telling management to breach the contract or if management is being petty on their own without the owner knowing since I haven't heard from him yet either. Would love to get this all resolved amicably before I get another month of fees here.

Rented at 7x7 for over 10 years - went to close it and clean out my things and there was rat shit…read moreeverywhere. The got into all my items and even ate through my punching bag. Told management that after being a loyal customer and paid 166.00 a month for this unit that I deserved a refund. Not only that but this unit is advertising for 70.00 and I paid 166.00. So outrageous and to have all my items destroyed when you state that you keep the units clean. Not happy whatsoever with this service.

Great place and reasonable prices. I never had an issue there. I had their service for almost 1…read moreyear. Jason was very helpful!

I will start by saying Monique is very nice at first. She…read moremade me many promises & never kept them! I wasn't going to include her name in my review but I am SO disappointed worse storage I've ever had & I've had a lot of storages, I wouldn't recommend anyone even my worse enemy.. I was over charged , lied to many times , & worse of all left with a huge Uhaul bill to pay for.

We rented a unit for only 3 months, and all of our items were covered in rat poop and pee. Even…read moreafter just a month we noticed droppings everywhere and some of our things being bit through. It is ridiculous. It's such a bummer that we had to get rid of so much furniture and other items because they were pooped/peed on or chewed through. You're basically paying for your stuff to get trashed. NOT worth it!! If you absolutely need to go with this place, make sure to secure your things very well (no open boxes, bags, or furniture). This picture is after we moved all of our stuff out, after just 3 months look how much rat poop there is, not including the ones on our stuff. It's disgusting.

The location and the unit itself are great--aside from the dust. However, I had a frustrating…read moreexperience today. I was throwing away a small bag of trash in the large dumpster when someone named Rosie, who claimed to be the manager, approached me and told me I needed to take my trash with me. When I signed up, I was never informed that on-site trash disposal wasn't allowed. I rent multiple storage units at other facilities and have never encountered such an odd rule. There's also no visible signage or mention of this policy anywhere. It was an unpleasant surprise that left me questioning how customers are expected to know rules that aren't clearly communicated.

Megan is so helpful I needed to move into a larger storage space, and she got right on it , helping…read moreand even found one close enough to my old space

I just wanted to say that Destiny was so helpful and professional when the gate was not working!…read moreShe was kind and quick to take action!

This review is to tell you guys that the phone number listed is wrong. The correct number is 909 -…read more888 - 8208 Source: their pen // I called it. As for their storage place, it's good. The people are helpful and friendly and they had some move in specials to choose from.

Public Exposure" Review I am officially terminating my…read morebusiness with this facility due to blatant discrimination and egregious management practices. After months of being a paying tenant, I was approached by a staff member in a golf cart who harassed me while I was actively moving items. Despite seeing me enter the gate and access my unit multiple times, she accused me of 'loitering' and demanded I vacate the entire unit within 2 hours--while it was raining--with no regard for potential damage to my electronics or my physical well-being. When I attempted to resolve this in the office, the staff member was unprofessional, smirking, and hid her phone while pretending to consult an unnamed 'owner' or 'manager' who never reached out to me directly. Instead of resolving the conflict, they chose to issue a refund to force an immediate move-out rather than addressing their employee's discriminatory behavior. Furthermore, I was subjected to ongoing intimidation, with staff members standing over me and giving me 'dirty looks' while I worked to pack my belongings. As a professional and a landowner, I find this environment hostile and culturally insensitive. I strongly advise others--ESPECIALLY MINORITIES i--TO AVOID THIS FACILITY . They do not value their customers, and their management lacks the basic ethics required to run a reputable business.

stay the heck away from this place. i buy storage lockers at auction. i purchased one at this…read morefacility. the first lady that helped me was super nice although she didn't give me a receipt for my cash deposit (first time that's ever happened in 20+ units I've bought) and i couldn't get a gate code. I came back on day to 2 clear the remaining items and guess what.... was given a code. Go to the upstairs interior unit and the elevator is broken. I asked for an extension to get the items out until the elevator was repaired. nope. you get some extra carts and you can walk 50 yards to the next elevator. yeah. that's a no for me dog. so i left a dresser and couple kids toys in the unit and think that's it. Basically they called my cell phone probably 25 times and my office number another 25 plus times in what can only be described as harassment. THEN they contact the storage auction company and get my account suspended. Just an absolute abomination. By far the worst experience with any facility yet. I can only imagine how they treat regular customers.

There is this lady who is very nice and helpful. She's always there in the mornings when I go drop…read moreoff my stuff. This is a true safe space and very secure.

This place has come a long way. It's under new ownership and you can tell that it's better. Units…read moreare affordable and although there's not really official on site staff, anyone I've ran into has been super helpful. Most all biz is done remotely which makes it quick and easy to get a unit. They offer good specials for moving in - I like it so much I have TWO units lol I recommend this place for a budget friendly option and to support local small business.

From the owner: Highland Self Storage is your premier storage solution in the heart of Highland, California! We…read moreoffer 24/7 security, budget-friendly costs, and a secure and spotless facility. When it comes to the safety and security of your belongings, we go above and beyond. Our state-of-the-art security systems, including 24/7 video surveillance, individually alarmed units, and secure access codes, ensure that your items are protected round the clock. You can have peace of mind knowing that our dedicated on-site managers are always available to address any concerns. We understand the importance of affordability, which is why we offer competitive pricing options that won't break the bank. Compared to competitors like Public Storage, ExtraSpace, and Universal Self Storage, we strive to provide the best value for your money. With us, you'll find flexible rental terms and various unit sizes to suit your specific needs and budget. Our facility is meticulously maintained, guaranteeing a clean and hygienic environment for your belongings. We take great pride in offering a spotless facility, where cleanliness is our top priority. You'll find that our storage units are well-maintained and free from dust, pests, and humidity, ensuring your items remain in pristine condition. Located in Highland, our storage facility conveniently serves customers from surrounding cities such as San Bernardino, Redlands, Rialto, and Fontana.