the staffer evert was wonderful helpful and polite thanks so much every! had trouble with my door he didn't have to.

The RV parked in the space for two months was robbed. Nobody has called me back about it. I can't believe they pay $200 a month and still get robbed. Highly not recommened. read more

Raini has great customer service skills, she made us feel welcomed and helped us with everything! She was quick and so so helpful!! Would definitely come to her for anything ! read more

I had a great experience getting a storage space with the assistance of Susan and Amber. They were both very helpful and made renting a unit very easy. I appreciated them both so much, as it's hard to get good service like that nowadays. Keep up the great work ladies, you both were awesome! read more

No manager on site. Trash everywhere. Mold everywhere. For this to be the first thing I see, when I open my storage unit; that I had to pay for before even using.... Unacceptable!!! I've never gotten a refund so fast from a place in my life!!! read more

Public Storage - Self Storage Near Me - Dallas, Texas

See all

12343 E Northwest Highway. DO NOT GO THERE! Communication is bad. There isn't any manager on site so every conversation is through the phone. I was told there is a pushcart there. NOPE. Another tale. I was told to use the chat online app. That is a nightmare in itself. Not all public storage places are bad like this one. The ones with managers are better. I had left a message and they returned my call. She was so very helpful. Check if a manager is present, then ask questions. If they aren't pleasant, don't go there. read more

Terrible experience. I'm starting to think it's easy to start or extend a rental with Public Storage, but it's nearly impossible to get out of one! First of all, there's no attendant at this location. It's a Kiosk. So, that should mean something if you need to deal face-to-face with someone to get an issue resolved. When I first called the number, the lady was super nice and got us all set up with a parking space we needed for a month. She gave us the "first month free" deal and it only cost $30 for the month. Great! When it came time to stop our rental (2 weeks early), we called several numbers but there was no option to stop a rental - only to start one or extend one. I called the number of this location, but got the same recording. I finally went to the location to find there was no attendant, only the kiosk. I contacted someone via the kiosk, and she was able to help. She told me we wouldn't be charged for the next month. Thank God I got an email confirmation from her after our interaction! Because, today I looked and there it is. We WERE charged for the next month, and it was over $300! For a parking space! I called again and finally got to someone and told her what happened. She put me on hold for over 20 minutes. She finally came back and said she couldn't reach anyone and she'd have to call me back. I will never rent from Public Storage again. There are way too many options out there. Renters, beware! read more

Getting a hold of someone sucks. They raised my price to nearly 200 dollars for a 10×10. Biggest rip off even if it was 156 or wasn't worth it without ventilation. Had to move somewhere else to get a better deal and save money. read more

The location at 12343 E Northwest Highway is completely unbelievable. I rented a unit there and could never move in. The attendant hasn't shown up for work in 4 days. Office is locked, no way to speak to anyone. Phone is never answered. Knocked on the door of the on-property apartment where he lives, girlfriend answers the door and says she has no idea what Public Storage is. She literally lives in the apartment that says "Public Storage" on the door. I just can't with this. read more

Awful set up process buy a lock i dont want need no choice staff on phone rude coudnt wait to get off had to drive around find my unit no dolleys anywhere had to yank and pull everything only one door and someone else moving too disasterous awful awful awful read more

absolute rip off establishment and company. Hidden fees abound. Rude people will call the person you put down as an EMERGENCY contact if you are late on a payment. Rip off insurance, rip off proprietary lock you have to buy for 20 dollars that will work nowhere else. read more

Never any help, phone numbers transfer you to every where. To move out, I found that the service office was changed to a KIOSK that only took payments and no one answered the phone # provided. On automated answer told me to move out, I needed to go to my online account. My online account had all the buttons to move out block from being used. I guess I will not be getting my refund of day not used. read more

Wanted to store my vehicle there and nothing else, they wanted me to buy insurance even though my vehicle is already insured. They said the insurance was for the storage unit not my vehicle. I walked away, far away and fast. Also i noticed people entering the gate had to get out of their vehicle to reach the keypad. read more

Dont know why this place has 4 stars! This is the worst storage place! Prices keep on going up! Went from $55 to $75 in a year and half. I spoken to people that have storage units for years and years and their prices has not changed! What a rip off! WARNING! do not purchase their storage insurance! If you have home or rental insurance it will cover your storage unit! Learned the hard way and purchased theirs and was a pain to get my money back! It was the same day that I went back to get a refund. Some BS that I have to go through corporate to request a refund. Was a pain to just get $12 back. Oh ya, the other person that added their post about the lights not working is correct, the lights suck! Especially when it does not work inside in the hallways! read more

Office manager was SO nice! We were having to move very unexpectedly on a Sunday, but even with it being a day where most storage facilities are closed this facility was open and so incredibly accommodating to our needs. The office manager is an amazing woman, she was so warm and inviting and understood our time crunch. She made sure that she fully understood what our needs were and then quickly had us all set up and out the door. Definitely made a very stressful day go a little easier! read more

There was break in at this location and my storage unit was one of multiple units that were broken into. They changed the locks and then contacted the renters of the units that were broken into. Once I came to the location to check the damage, I was informed that I would need to file a police report (staff mentioned that another report had been filed) and file a claim with the insurance. I went to the police station but they could not find a report anywhere in the system. Come to find out, Public Storage doesn't file a police report for the break-ins. They also did not give me any information initially (date of incident, officer to speak with, etc.). I had to drive back up to the office just to get an exact date of the break in because they did not pick up the phone. I ended my contract same day, since the thieves pretty much wiped out the unit. I would avoid this location at all cost or just know you're taking a risk if anything happens to your storage unit (luckily I bought insurance). This company did not give much help in a situation like this and it's unfortunate because I thought Public Storage would have better policies in place for situations like this. read more

Do not visit your storage after dark. Everything went smooth until I let the sun go down on me. The whole area was pitch dark with the exception of.my headlights. Just check out the pics. So we were loading things into the storage in the dark just me my daughter and two young boys. I her my son say shoot somebody walking up to us. So I am trying to adjust my vision not knowing if he was playing or serious. Low and behold here comes a straggler walking up to my car asking if we need any help. He double hockey sticks naw. So he begin asking me questions about the property. Which I am not trying to sound frightened. So eventually he leaves not to mention he was carrying something. So I thought we were about to be robbed a gun point. He then disappeared in the dark behind us. So I contact the site manager and gave him a piece of my mind. Then I contacted his boss all she could tell me is they are aware of the problem but nothing can be done at this time because they are waiting for the lights to be upgraded. So I am paying them storage fees and my safety is not a concern because they want to save money and wait there turn for a light upgrade. Public storage on northwest highway both of them are busted. So if u are getting a real good deal you best believe there is a catch 22 somewhere you better pay extra somewhere else and spare you life. The manager also told me they had a lot of break ins were the crooks would break the locks. Clean the storage out then put the locks back on to look like it is still locked. Don't you think you guys are helping them steal people's stuff by not addressing the issue here. read more

See all

Avoid this location! The management here obviously does not value their customers and knows you have no recourse for damages caused by their failure to keep up the property. We had a leak above our unit and it caused damage to our furniture. We had been with this location for 14 years, and in this unit for 9. We expect the basics when we store property, 4 walls and a roof. They said we had no recourse for damages because we neglected to buy their insurance 14 years ago. We're talking about maybe $600 in damages to make it right. They had no interest in doing anything. I would look for a place that will value you as a customer and appreciate loyalty. Unfortunately, that is lost on this location, and maybe Public Storage in general. Buyer Beware!!! read more

This facility is awesome! Great location, easy accessibility. Very clean. Jason is great - quick sign up and paperwork.

They were awesome for my time of need! Great place to store things during a transition! Thank you! Caroline was great!

Those girls are so sweet and have great customer service. Im so glad I found this location to store my items. Thank you again.

The managers was a great good and I love the location of the storage. It is easy to access but yet kind of hidden (that is a good thing when it comes to security of peoples property). I love them. read more

Thank you, Stephanie...for making sure I got the right size unit I needed. You showed me my options and let me make my own decision. I had a good experience with Public Storage. Thanks again! read more

We originally rented to help with our out of town move, but decided to keep it because my husband was back in Garland quite a bit and we decided there was no hurry because we had all kinds of family issues after moving,( deaths and illness) I went to pay my bill this month and our monthly rent was increased. I called to find out why. ( I never received a letter, e-mail, phone call or any notification that they were raising the rent.) It was explained to me that public storage is renting real estate and they have to keep up with the real estate market. ( sounds like a load of you know what) Anyway, it's the end of the month, we live 83 miles away and we are just going to go ahead and move the rest of our stuff based on principal. They should have told us at the beginning of the month to at least give us a choice. read more

I needed a place to store my travel trailer for a short period of time (about two weeks) and had called a lot of places around the Mesquite/Garland area and couldnt find anything big enough. I searched Public Storage's main website and decided to just call the 800 number to see if they could point me to the one that had the largest parking spaces. The woman on the phone found me a spot and because they were running a "first month for $1" special, I got that as well. I explained to her that I only needed it for a month and she said that was fine, its the deal! So I paid for a great, secure spot for $1 plus $19 processing fee (compared to the $150 some of the other places were charging, I wouldnt have cared in the processing fee was $50). The gentleman that helped me at this location was so nice and really processed everything quickly and made sure I understood how to get in and out of the spot and also informed me of how they charge in case I needed the spot longer. Overall it was a really great experience as far as storage places go (btw, I had a terrible experience with Assured Self Storage in Balch Springs). read more

I'm to upset with Public Storage and cant let this issue/problem go. I had a very nice old stereo system to be stolen from Public Storage. To make a long story short was told I was given 3 keys when I reported the theft. I only received 2 keys and they kept one because it was an inside job. the lock was still in tack, keep in mind I bought the lock and key from the facility. I received a call from Jason about my upset review and after the call he ask would I go back and change my review..haha..I didn't. To make matters worse I purchase the no good insurance -Orangedoor Storage Insurance- only to receive a pay out of $69.00, after they took the $100.00 deductible. I cant believe this, ,I got robbed twice. We're are not going to let this go down without a fight. Please take notice and don't purchase locks or insurance. I don't want this to happen to anyone else. My stereo was old but working and in very good condition, that's why it was stolen. read more