I have had a storage unit here for years, and everything has been good up until recently with the…read morechange of management. Back in the day management turned the lights and electricity on as soon as it got dark outside. Now they turned them on extremely late and people can't do nothing because of no power. I hope they can fix this soon as possible. Other than that, no issues.

I found the staff at this U-Stor location very helpful, professional and downright friendly…read more Their buildings are immaculate, stay dry in rain (I checked my unit on a rainy day just to make sure), and the security is very good. Each unit has an alarm that is disabled when you enter and you can't leave until you turn it back on again via a touch pad. Prices were very competitive with the other storage facilities in the neighborhood. Newer too.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

Started with $173.00 per month and now it $50.00 more, more than 33% increase for a rat-infested…read more(ruined my microfiber furniture and other items with their urine and feces), hard to open and shut bay door, very out-dated storage units. Not worth it . Will be re-locating to a better, less expensive, more secure and cleaner facility. I do not recommend this location.

Maria did an excellent job on working with having the two guys available to meet me at the storage…read more We experienced horrible construction tie up in Oklahoma and a wreck in Texas and bumper to bumper traffic stand still. Robert and Greg was excellent worker,very well at organizing things. Quite easily to multi-task. These are your guys. I will definitely recommend you ask for them. My whole family was very impressed with Robert and Greg. Thank you guys for being professional and caring. See you guys soon when I find my new home.

I can see why it may have a low rating but that was not the case with by experience and employees…read morewho helped my father-in-law and I with renting a 12x6 double axel trailer. We were helped by Ladina? Adina, I'm sorry I can't remember what I heard, I can't hear like I use to, too many Slayer concerts. Either way, she was awesome and helped out with all the rental paperwork process, answered our questions and directed us to find our trailer. That was a little confusing. We drove around and exited and had to drive back in the entrance, no big but where all the trailers that were similar to ours, ours was not. After finding Monty? Vonte I'm sorry dude! You were awesome and my stupid ears couldn't even hear your name. He helped us find and then hook up the trailer. Actually he knew exactly where to find the trailer we were assigned. Experienced. We didn't have a trailer connection so we had to go buy some, $12 bucks. Not to bad. After we hitched the trailer, checked the lights, we made our way back out the exit. Smooth as could be.

Do not go here to get propane. They have the worst service. Waited over 30 minutes before…read moresomeone showing up.

Staff was super helpful! The woman working was quick and super kind! I would recommendread more

omg where do i start...when i needed a storage many years ago, ms debra had one available for me…read morewith no hesitation. ..she's caring and very much understanding. ..most importantly she is over protective of her property as well as our storage. ...great woman and we became good friends after all these years

the staffer evert was wonderful helpful and polite thanks so much every! had trouble with my door…read morehe didn't have to.

The RV parked in the space for two months was robbed. Nobody has called me back about it. I can't…read morebelieve they pay $200 a month and still get robbed. Highly not recommened.

Elizabeth T. was the most amazing Public Storage staff member I have encountered. She is…read more efficient, friendly, and was service oriented. She made my morning so much easier after having arrived a day prior and nobody was present for my appointment. When I arrived today, Elizabeth T. helped me from the moment I entered the facility and got me what was needed. I have had trouble with other staff being present in the facility upon arrival and appointments. - Elizabeth T. was not like others I have encountered. She was exceptional.

I usually don't take the time to write in about a storage place. If I do write in, its usually to…read morebitch about something! I just wanted to compliment the super nice lady at the Alvin Dr location...Tammy. She has this great smile to go along with her great personality. As mentioned, Tammy is super nice. Very professional & her years of experience is helping my moving fiasco go much easier. I'm retired now but I know from my work experiences that great employees are really hard to find. She's a keeper. Hope you guys know & appreciate that. $$$ ‍Huh ?? P.S. ANYONE BUT TRUMP IN 2020!!!!

The on site manager went out of her way to meet our needs. 5 star customer service. Units were…read moreclean and reasonably priced. It was a perfect experience. We had never leased storage before and she made us comfortable with the whole process. I will send follow up in a few months.

No matter how long you rent with them, they always increase the rate you were paying before. And…read moreit's not by $15/$20/$30 either. I went from paying $85 to $145! Talking about they mailed me something to my address. Lies! I receive every piece of mail to my email first, everyday. No notice was sent. This is my 3rd time in 10yrs renting from them. Every time I've rented, they raise the rates after 3 months! Never again! This will be my last time renting from them. I'm moving my stuff to U-Haul Storage instead!

This storage facility has gone down hill the past few years…read more We had our unit for over 2 years, at the 2 year mark they raised the price over $50 a month, which is common for Public Storage from what I read online on various forums. The past few months we noticed rat droppings and urine in our unit and around various items. We found a new storage facility and began moving items away from this rat infested storage facility. While moving items, we shifted some bags of clothing and two rats jumped out of the bags and ran around the unit and squeeze through the corner into another unit. We just trashed the remainder of the items in the storage unit since it was all damaged and infested. I let the front office know, they didn't care. I asked about cleaning the remaining items out and they were very unhelpful. I ended up finding a 3rd party company to come and clean the unit out to avoid paying any additional fees to Public Storage rat infested facility. Very terrible experience. Very unprofessional management in the office. We should have left sooner when we saw the pregnant worker out front smoking cigarettes all day.

5/21/22 I arrived at this Public Storage (PS) right before…read moreclosing time. Nundee was there to assist me. She said there would be a fee to use a PS padlock. She said that there was a PS padlock already there at the unit (for me to use). I won't use their padlock, I said. No problem, I was told to drop off the PS padlock in the mail box at the front office before I leave; I replied that I have my own padlock to use. She rung me up. I paid my fees. She gave me the card with my access information on it. She kindly assisted me with entering the key code at the gate, It worked fine. And she returned to the PS office. A few seconds later I approached my storage unit, I saw my unit 605 was already locked. I quickly ran back to the business office, I knocked. I Called. I Rang . No response! I thought there was still one car parked in the lot I presumed it to be her's. I was NOT able to use the storage unit at all due to it being locked. Both doors to my unit were locked. The following day I asked for a night credit (for what I felt was a major inconvenience). She said "you came when I was closing. How was I supposed to know that it was locked?" No, credit denied. I later thought about what she said. Well, she knew I was coming over, I had a reservation, she had called my phone. It would have been considerate of her to make certain the unit I was about to rent was prepared. Personally, I felt there was attitude and no regard for a client that had just paid $300 for a storage unit. Besides a few metal screws on the floor, the unit was clean. Just to play it safe, I bought RAT BAIT because there are previous reviews of clients who had concerns about rodents. Other than that, I liked my unit, it was good. I intended to store there for several months. I simply felt dissatisfaction with how I was treated and I eventually withdrew. I would do business again with them. However, I would strongly advice that the attendant go check the unit with you before making the purchase. Thank you.

I dropped off a package Sunday afternoon and realized after they closed that I had accidentally put…read morethe wrong address on it. So my husband and I went back the next morning right before opening, hoping it was still there and not yet scanned. I spoke with Jose, who was opening the store, and asked if someone could check the back for my package. Instead of simply checking, he immediately got irritated and started arguing that there were "too many boxes" to go through. I explained that since it hadn't been scanned yet, it had to still be there and I needed to correct the address. After huffing and acting like it was a huge inconvenience, he finally went to look -- and found it almost instantly. For context: he opened the doors at 8:29 AM, and we were out by 8:36 AM. No other customers were waiting. There was no reason for the attitude. What bothered me even more was what I saw while he and another employee were searching. They weren't moving boxes carefully -- they were literally throwing them. Not sliding, not setting down... tossing them across the back room. So if you've ever wondered why your packages arrive damaged, I can tell you exactly why. I've spent a lot of money at this location over the years, but if they can't handle packages with care or speak to customers respectfully, I'll happily take my business somewhere else.

Absolutely terrible location, I ordered a $1000+ item from a seller in the Metroplex area and these…read morebozos decided to ship it without the power supply, then didn't bother to contact the shipper to let him know that they failed to ship a critical part which put him on the line for covering a $1000 chargeback. He had to make a special trip to retrieve the power supply and then they charged him again to ship that to me, and several days later (it was supposed to be delivered yesterday) it's still not arrived. I'm not sure if it's UPS or their fault, but given their previous incompetence with packing and shipping I'm inclined to believe it's on them for shipping it late. If you need something shipped correctly and on time, I would strongly suggest using another location and shipper.