Love that it's right off of Highway 30 so it's easy access for trailers, RV's and Boats. The front parking spaces close by the front have extra gravel which is good for heavyweight loads. The employees are respectful and down to earth. I really appreciate that this place is a rent by the month basis, priced are more then fair and you only have to give a ten day notice before leaving. read more

Compass Self Storage - Front building - Self Storage Near Me - Rockwall, Texas

I would definitely recommend them. Chris was extremely friendly, helpful, and considerate of our needs. He most definitely went above and beyond. If you are in need of storage or to rent a U-Haul, this is the place to call. Thank you so much Chris! read more

Might want to work on the clerk who handles the desk. Very rude. Hung up on me. I've been a customer for several years and counting and always paid. He called to let me know my card wasnt working and was an overall dickhead about the entire situation and threatening me about closing my overall storage unit. read more

Chris is awesome!! We were in and out with our U-Haul super fast in 15 minutes and he kept apologizing for it taking so long.. such a sweet guy that could not have been more helpful, definitely will be coming back for any other uhaul or storage needs. read more

I had a unit here for a while and when I went to get some things, found that rodents had made a home in 2 of my boxes, which ruined everything in those boxes. I asked the manager for a copy of my contract and if regular pest control was done. They refused to give me a copy of my contract and did not tell me the schedule for pest control. This was in October. They continued to charge my debit card, despite acknowledging that I was cancelling the unit, for November, December and attempted to even charge January. I had already reported this to my bank, so January was declined. They refused to respond to countless emails, asking for refund for the months after they cancellation. Of course they refused to do anything about all of the damaged items, which is not the main issue here. They are crooks. I also posted this review on Google and they responded with the biggest load of lies I've ever heard. They have not replied to countless emails. I sent them an email in October, advising that I was done with the unit and had only left the 2 boxes full of RODENTS in the unit. read more

Compass Self Storage - Owner response on Google to my review says that I didn't give notice and I told him there were a "few dead bugs" - Self Storage Near Me - Rockwall, Texas

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Chris and Greg are some of the kindest individuals we have met. They are helpful, friendly and go above and beyond. We had a HORRIBLE experience with Uhaul (renting and returning to different locations.) After being turned away at the location we were supposed to return to, we found American Storage. They helped return the truck, rented us a storage unit, escalated our Uhaul issues to regional management and tried REALLY hard to make my horrible day better. It's been a few months since then and the service we receive on our storage unit is still amazing. The facility is reasonably clean and well organized. They have never failed to be friendly and helpful. If I could give them 10 stars I would. read more

I have to say first to Crystal, I was there one week after you, and the doors are clearly marked. The big huge wooden one that goes right into the office cannot be missed. The second door to the left - it's marked with a sign that says PRIVATE. Rather obvious to me. Additionally, when you go in the office door, the office staff is right there, at the desk, welcoming you. There is no need for her to stand as it is obvious that you should state your need and sit down. Anyway, the units are clean, easy to use, safe area. We had a large unit and a vehicle stored in the RV parking. No problems whatsoever. Marg was amazingly knowledgeable, cordial, professional, and helpful. I highly recommend this location to anyone needing self-storage in the area. read more

I've had a storage unit with these guys going on 2 years+. Was "ok" with the old management but I can tell you (without any reservations) these folks care about your business, your return business and are all around good folks. Jana and Chris both are top notch and really understand how to treat you like your family. I've never had a problem with access, service, or the facility and would send my own family here. Great prices, easy payment, willing to work with you and if I had more storage needs I'd have it here-no second thoughts or reservations. I'll for sure be back and look forward to the return. read more

The clerk was rude and unhelpful.There are two unmarked doors to get into the office area. We tried unsuccessfully with one, then managed to figure out how to get in, all the while she is looking at us from her desk. Instead of greeting us she makes a comment about how it should be obvious which door is the correct one. We asked if she had any units available and her response was "all I have is a 5x5." She didn't try to see if that would be sufficient or tell us when she'd have another size available. It was pretty clear that she did not want our business. read more

The lady that's always there at the front desk is as friendly and helpful as can be, super nice people. I have never had an issue and it is very easy to get in and out of there, very spacious! Great location and superior service. read more

HORRIBLE EXPERIENCES!!! Not once but now TWICE!! I am furious. We have rented uhaul equipment from several places and this location ALWAYS tries to charge us too much. The first time they said "we don't take anything from the account until you bring it back" and 10 minutes later I looked at my account and it was already out! Then when we took it back she had to fix the mistake because it indeed had been taken out at the fault of the man that was there when we rented. NOW, we tried to rent again and I spoke to the older lady that works there yesterday and she said it would be one price if we came on Sunday. So, we went on Sunday morning when they opened and the SAME guy was there again from the first time!! He proceeded to tell us that the price was double because of the time cycles. That made ABSOLUTELY NO SENSE because the equipment is rented by the 24 hour cycle and we told him we would have it back by the the next morning which WAS less than 24 hours. When I questioned him on it again he said " I put it in to return it by noon and I can change it to 11am if you want but the price will still be the same" THIS EMPLOYEE IS A F-ING SCAM!!! I will never rent anything from here or recommend it to anyone again!!!!! read more