Overall great experience, easy to sign up, easy to access, the app is great, billing is straight forward, canceling was easy. Received a call from the on-site manager who is very friendly and professional. I recommend this storage company and locaiton. read more

I experienced accommodating registration services with the help of Julia and Aldo! Looking forward to using this facility.

I was pleased with this facility until the day of my move out. The movers from the moving company I hired noticed a lot of rat droppings amongst my things as we cleared out the storage. Multiple boxes had scratches and tears. The were rat droppings IN some of the boxes. We saw multiple holes in the walls of the unit. I do have pictures from my move in day to confirm that the damage came from this storage facility. I was beyond disgusted and horrified to find an actual dead rat IN one of my totes. It smelled like a dead body. I found it stuck in the plastic around my bridesmaid dress. That dress and a lot of other items are damaged due to the rats. I did call the facility, left a message, and have not heard back. read more

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This was a late night , last minute request. I really liked that everything was done online. I was able to find a great price in a good location. The space was clean and well lite. After my initial arrival I downloaded the app and can now use my phone to open the gate. The only negative would be that this is not. 2; hour access location, which was not a deal breaker but I keep crazy hours so that would help me read more

What could you improve is your question? Improve by having the facility clean and free with no rat's leaving there shit around also by leaving the washroom unlock during hours for crying out loud. We as customers pay to use the washroom on top of this there is no hand soap or toilet paper and the washroom is always dirty. What's the point on putting someone new in charge of the storage if there going to be just like the old person in charge. On top of this public storage be taxing on late fees. Been with them for years but I think it's time to change to a different storage. I highly don't recommend Public Storage!!!! Every year is the same shit!!! read more

The property manager at the Elmhurst, IL location was exceptionally helpful and made my experience easy and pain-free! Thanks so much, Sally, for being the best! read more

Cristel thank you for your tremendous customer service and attention to detail. Every employers dream to have such a dedicated staff member. read more

Melanie was ABSOLUTELY amazing in assisting me with my lost keys. She called me a few hours later to inform me that I received a new lock, and I never once was confused with her communication. It was a stressful situation for me, but Melanie assured that this process would be smooth. read more

Lauren did a great job of getting me the space I needed at a very fair price! She's very friendly, customer focused and detailed.... great choice for a manager. Hope she stays at this location for a long while, as I know things will get done if she does! Thanks again Lauren, keep up the solid work! Dave Lewerenz - The Snack Guy read more

The location needs better lighting and they have raised my monthly rent twice in the last year without any notice. I would feel better if they had security cameras. I am just waiting for a New storage location that's closer to my home to open up and then i am outta there. Other than all of that its just a normal storage facility. read more

public storage lures you in with holiday special rates and then jacks up the rate as soon as possible,one of the most sickeningly greedy corporations on this planet,you should try and rent anywhere else other than any public storage location. the people they hire are nice but the corporate entity is evil and greedy, always changing details in contracts to keep the profit high high high !!!! read more

Nice facility, very clean. Staff (Lauren) was extremely friendly and knowledgeable.

Good customer service BUT no one wants to be taken advantage of. When inquiring what is the final final monthly cost, numerous times, I was quoted the same amount. The e mails I received also showed the same quoted amount. UNTIL, I was signing the credit card screen. Only at that time was I informed, "oh and there's an additional $10 tax - monthly". When I received the next e mail, only then did it show the "Rent Tax" I had paid. I called to inquire of their definition of rent tax and was told it was State tax of which I informed them it doesn't show as State tax but as Rent tax. In the end, it's not a battle I want to fight. But it is quite sleazy for this self promoting "family" business to pull a fast one at the last minute. The storage industry as a rule gives one quote and that's what you pay; it's my experience for the last 20 years and it's what I experienced when recently shopping around. So, Bad on you Public Storage for sleazy and possibly illegal business practices. For this principle alone, I will be withdrawing my business and will go elsewhere and happily spreading the word. read more

I highly recommend the Public Storage facility in Elmhurst for their responsiveness and willingness to assist in my storage needs. I called Public Storage over the weekend and was able to get a storage space on Memorial Day since it was a last minute need. Additionally, there was no long term commitment. If you call them, ask for Lauren, she was as pleasant and as helpful as you can get! read more

I must say I am very disappointed in the marketing of the $1 for the first month campaign. It is misleading and the ethics behind it are questionable at best. I understand a profit needs to be made and $1 for a month can lead to consumers taking advantage of the campaign. However, a disclaimer on the advertising should be made that the price of the first month doesn't include the $57 in admin fees. In addition, the placement of the security pad is very inconvenient. I do not like the idea of having to get out of my car to punch in the codes, then crawl back in my car to go through the gate. Not fun on rainy days. That said the property manager was very pleasant and helpful. The space was clean and easy to get to you. read more

Chuck provided exceptional service on a really cold day. He was quick and efficient walking me through the agreement, getting the unit open, fixing the light and making sure that my key and gate code worked. On top of that he was friendly and professional. Thanks Chuck. read more

I only give 1 star and that's being generous to who ever is in charge of this particular location. I should say upper management is a JOKE! As for on site people Rodney and Stephanie are great and helpful. But if you run into any real issues, upper management runs you around. After MANY YEARS of having a storage unit at this location. I finally had time to clean out my last unit here. I moved out on Oct 3rd. Well they already auto debit my account for the month on Oct 1st, which I set up with them in the beginning. So Stephanie said just pay for the 2 days and we will give you back your $87.00 probably within the week. She said she needed district management approval to credit my $87.00 via routing number to my banking account. I mean how hard can that be when they already have my banking information right........Any ways a week goes by and I noticed no $87.00 credit into my bank account. So I call back and talk to Rodney who tells me then that they will need to send me a check....... I say ok. He said it should take 2-weeks right................... Nothing, so now I called back and talked to Rodney to talk to the District Manager which is like whos on first. First it was Ryan who played phone tag with my wife. In one message he left my wife he said all he needed was the banking numbers to finish transaction right...................... Next thing you know no phone call back, NOTHINNG. By this time I'am starting to get a little pissed. So I had my wife try back.. nothing. Then were told ryan is no longer district manager and now its Nick, which after repeated calls and playing phone tag. Mind you now its already 1-month after I had vacated the unit already. REALLY!!!! So we finally talk to Nick which in turn says we will send you a check and it will take 5-weeks........... 5-weeks, REALLY!!!!! we told him that is not acceptable. Iam mean like really. WE paid them auto debit on time EVERY MONTH and we have to WAIT THIS LONG to get a small amount of $87.00....REALLY. Oh its not over yet folks. So now Iam getting really PISSED, so I call Rodney back to get Regional managers name and Number and also corporates number just in case. So I call, his name is John. He wasn't in so I left a voice mail.....That was 4-days ago. and on his voice mail he states he picks up his voice mail twice a day..... REALLY? ALL this PEOPLE in an attempt to get my MONEY BACK from these PEOPLE!!!! REALLY!!!! My question is are they that BAD money wise that they can't pay me Whats MINE!!!! I guess I will have to call Corp next. I just find it so SAD when a supposed Business is RAN LIKE THIS!!! What a JOKE OF WHOEVER Owns this location. DO NOT RENT FROM THEM!!! They will be GLAD to TAKE your MONEY, But GIVING IT BACK is ANOTHER THING!! Run People go somewhere ELSE. I Will ALSO post a COMPLAINT with the BBB NEXT!!! read more

Very friendly staff. Easy access right off Lake Street.