Stored my items here for 4 months & the last month they double the price and I had to pay the full month even tho all my items were out by the second of the month. Tried to call, no response and no call back. All of my belongings have mold on them or are damp and smell awful. People are living inside some of these units. The whole thing is sketchy and disgusting. Do not put your belongings here if you care about them at all. read more

because of public storge i will never use it again,,, i did not want to buy the lock,,, i have my own lock but the owners not there so you have to waste your time to call and set up a time to return the lock meen while my lock i did not buy is pending in my check account , i heard rumors on face book there was 9 storage units broken into here , i am not really liking this location and only plan to rent just 1 month then i will moving all my items to northwest self storage in gresham they dont force you to buy a lock,,, and they acctually have peaple living on site and and easier to give the person a renter insurance policy i have otherwise you get charged for that too ,, and when i moved in the light switch was broken so the light does not work ,, i had the swing outside door kind of hard to open with out a pull handle read more

Because of this public storage I will never use public storage again. 1. There is a rat infestation and I never had food in their unit. There were droppings everywhere and they ate my lotion and it was just an utter disaster to clean up. 2. Within 3 months of moving in there my locker was broken into along with 9 other units. 3. JULY 7 spoke with a representative advised moving out on 1st. Was told to leave the door up when I left and I was never told I would have to pay for a whole other month. I left on August 1st saw Kelly walking around know she saw me because I talked to her about a general question and she said you know you still have to pay the full month. Every unit I have ever rented from public storage as long as you gave atleast 2 weeks notice they prorated you and we were out before they closed because we had to be in Portand to pick up the trailer before 630. 4. Kelly was almost never available to help.You always had to leave a message. 5. Front gate does not work when we were guests there. Thanks to the lousy service lack of help no compensation on any of the issues that happened to me and basically drop what you are doing to take care of these issues I will never be a Public storage customer again. PROPS TO UHAUL I've only been here 4 days and you have already given me better service. read more

Called them to upgrade my unit to something bigger as I had just brought all my stuff from out of town and needed the space and fast. Will was able to help and get me set up so I can unload and get this out of the way. They processed everything quickly and smoothly. They did great and I had no stress or hangups getting in and out. Great job guys read more

BEWARE of this place. It's trash. Rat/mice infestations, thieves breaking into your unit,, and horrible customer service (no one picks up the phone, no one calls you back, and no one protects your stuff.) Their entire property is infested with rats or mice. And when you discover that your unit has been infiltrated by rodents and all of your stuff had been destroyed by rodents, they tell you it's not their responsibility and to use your personal renter's insurance (except renter's insurance doesn't cover pests, so you're just screwed). 3 weeks ago, we find that someone has cut off our lock and put a different lock on our unit. We try to get ahold of someone. No one is ever in the office, no one ever answers the phone, and no one calls us back. After 3 weeks, we finally get ahold of someone after calling again. They say they have no idea who cut off our lock. We have never missed a single payment or even been late on a monthly payment. They said it wasn't them, even though there was a Public Storage sticker on the lock that means it's an authorized lock-- except they apparently didn't know if it was an authorized lock or not? And they didn't know who put the sticker on it. They said that other units have been broken into by thieves before. The lady couldn't have cared less. Basically said there is nothing they could do and they had no answers for me besides make an appointment for someone to be at the property for us to sign a paper giving them permission to cut off this lock that was put on our unit, then wait for them to call us days later after they have cut it off and replaced it with a combo lock that they would then give us the code to. We will be filling a police report, filing an insurance claim, filling complaints with Public Storage corporate, and once we have finally gotten back into our own unit and if there is anything left of our stuff that the thieves left behind, we will be moving whatever's left to a completely different storage unit company. This place is ghetto, trashy, and riddled with thieves and rats. They have ONE JOB. Protect our stuff, and they fail miserably at it every single day. If you manage a storage unit property and you find out customers are having their locks cut off and their storage units broken into, wouldn't you want to like... Check your cameras, talk to your employees, and maybe find out what happened and when it happened and maybe stop that from happening? Nope. Not this place. read more

This is the worst place to store your belongings. I had my storage unit broke into, the district manager Mark Hodory Is not cooperating with the Gresham police. In the video he informed me he knows who did the crime,and trying to give the police a hard time getting the video. The door that goes into many units was broken and was brought to the staff's attention. They did not fix it! Allowing people access to many units that have been broken into! Never ever rent at Public storage they don't care about your belongings and when they are held responsible the communication stops. Beware read more

management is always helpful in helping out to try and keep the cost of storing things that I obviously am not using and should probably get rid of if it not for my mental illness of not being able to let things go. read more

It's easy to rent on line and when calling the folks who answered were great. Nice clean facility.

I was pretty excited about the pricing. But that is where I went wrong. It was broken into not once not twice but three times and all three times it was broken into they called us to let us know. I honestly would give this place 0 stars read more

If my initial experience with this location of Public Storage, I've got it made and you'd be happy too! I started by researching several in the area. I decided on this business and so far, I'm impressed! I was able to reserve my spot via the web site. I immediately received a confirmation. Then I could begin the registration process online. Again, I received a confirmation. As soon as they opened, I had a phone call from the business. When I arrived (that same day) to secure my storage unit, I was greeted so warmly. I was shown the unit I would be renting before signing any paperwork. (It was nice and clean.) The registration process was simple but each step explained thoroughly to me. The office personnel was courteous and thorough. She was thoughtful to the customers who walked in after me. I do not anticipate any problems and should they arise, based on my initial experience, I think they would be resolved easily. I would recommend this place for your storage needs. read more

No one is at the office, so don't expect any in-person help. After two weeks in the unit, a wooden shelf had mildew on the bottom. I'm not paying for this, I'll go elsewhere. read more

Customer service is very good, the price is reasonable for my trailer and stuff on it. Not many place can fit my trailer

Very nice staff and was very easy to work with. We moved from out of state to be with family. Was able to arrange to get a unit on our move date very easily. When we came to fill out paperwork on Thursday (2/7 9 am) guy there was so nice and very clear on everything we needed to know. Help lessen the stress of our move so much. read more

Renters Beware I recently moved to the Portland area (May - 2018) I got online to find a storage unit for my belongings. I was in luck Public storage @ 2190 NW Burnside Gresham Oregon (503) 489 - 9613 had a 10'x20' Unit available for $83.00 a month. I called the Manager and she told me the Unit was available, when she asked how long I need the unit I advised her long-term she said she could only guarantee the $83.00 (Advertised online) was available for 12 Months we agreed on this. When we arrived my friends and family started unloading my unit I went to sign the papers and get the keys. I noticed the lot and Restroom was dirty and cluttered. When we were completing the paperwork the manager said the computer wouldn't allow her to complete the paperwork for the advertised price. She said it wanted to charge me 133.00 month I showed her on the web page and she agreed but said she would have to get it cleared thru the district manager. She assured me the web price was right and he would honor this price. 2 days later the manager called me and said the district manager wound not honor the advertised price. She said he stated it was a "Old Promotion" that they failed to remove. And I have only be in the unit almost 6 Months, now I'm told the price is going up to $160.00 with only 10 days' notice. This is unethical. My attorney is looking into liability. I call this Bait & Switch! BTW I've attempted to contact the district manager 3x they say hes not available to talk. and wont put me thru...awesome customer service right ????? Then when I was talking to the manager I told her I wanted to store my Harley Davidson in the unit for the winter, and I would need to plug in my trickle charger in she agreed. When I took my Harley there, there was NO Electric not even lights (She said they made her turn the power off to the units) I advised her that we agreed on the use of power she said yes, but they do this stuff to customers once they get them in and under contract. I don't even have access to over head lights to see to go thru my stuff. This is an unethical practice I believe. My attorney is looking into this as you read this. I'm saying Renters beware!! More to follow - BTW If the storage unit removes this it will be reposted daily and when we decide to file on this, it will be updated If this has happened to you or someone you know, please e-mail me details.. Randy V. Randyv63@yahoo.com read more

Absolutely the worst experience I've ever had renting. Staff communicates poorly with each other and when asked to speak with a district manager THREE different times, three different names and numbers were given. Not to mention that I never actually was spoken to by any of them, and instead sent the "standard" increase in billing email in regards to my questions. I take it not only as a problem with this particular location, but the entire business since I was never given the decency of being spoken to by a DM upon multiple requests. Absolutely horrible customer service and over priced. Overall, I've never been more unhappy with any company I have engaged with and wouldn't recommend it to anyone I care about, or anyone else for that matter. I suggest looking elsewhere for reliable and affordable storing. read more

This place is AWFUL. They don't let you see the unit before you move in right now due to Covid, and because of that we ended up getting into a unit that had cracks in the floor. After three months of storing our stuff, our things begin to mold and stink of mildew really bad. When we brought it up to the manager he said it "wasn't a problem" and was "common" and that we should've expected it and done something to prevent it. I don't know what kind of place expects me to pay $100 a month for my stuff to rot, but I certainly will not be using a public storage again after this experience. read more

Teri IS as good as it gets! After a long and weary drive, Teri's friendly and welcoming attitude truly made a huge difference! I booked a unit that WAY too small for everything I had in my truck. Teri calmed me down and quickly found the me the perfect unit. Thank you Teri! Your customer service is par excellence!!!! Socorro Barredo read more

Kelli, the property manager, is AWESOME! She is straight forward and to the point...no nonsense here! She answered all our questions and made sure we were aware of all things we needed to know about for renting with public storage. There are many places we could rent from but we chose this public storage location because of Kelli! Thank you for amazing service...we will definitely recommend your location! read more

I am outraged to get a 14% increase on rent in one jump. Though they say I got notice, the site manager also said it came back to them, and I think a 3-month notice on a jump this size (hardly a cost-of-living adjustment) would have been barely adequate, but at least it would give a person options! read more

When I first rented in 2003 my payment was under $80 per month for a 10x10 with a half door now it is $186.00. I had to move to Ohio in 2007 so I haven't really accessed it much since then. Twice I have been notified they had to cut my lock to check on the unit and then charged me for a new lock. Last time I was out in Oregon it was 2013 to bury my mom. Went to the unit, had to ask for the keys and found the unit dirty, untouched and full of bugs. If I had the money I would certainly move everything out to Ohio, but I can't. read more

Steller experience, great value. The manager, Mark was very engaged and helpful

This company raised the fee 20% again. This is becoming ridiculous. 25% 1 year, 20% the next year. Don't rent to this storage unit. Call your state representatives and ask to put a cap on this. Only a fool would rent to this man. Find out where he lives and boycott outside his residence. Seriously. I'm looking for people to join me. read more

Not only is the property very clean, the property manager is knowledgeable, professional and sweet as can be! I would suggest this storage property to anyone. :) read more

I would not recommend dealing with this location, because the property manager, KELLI, is a hassle and a half to deal with. If ERIN was the only one running the office it would be another matter. Customer service is always a deal breaker for us, and with plenty of other conveniently located storage facilities in our area this location appealed to us because of the friendliness of the attendant (Erin) over the phone to start with, and the competitive pricing. Erin is awesome. Unfortunately most of our interactions when on site involved the property manager, Kelli, whose lack of professionalism and attitude and cleanliness was offensive and ridiculous. When we needed our lock cut and replaced my conversation with her on the phone was so unpleasant it was as though we had lost the key to HER unit. When I leave my work at five, traffic keeps me from getting to the site until ten minutes until close, which wasn't an issue when I got my unit originally. But three times when I arrived at 5:50 the doors were already locked and Kelli snapped at me through the door that they were closed. When I insisted it wasn't yet closing time and I had called ahead and said I would be in to get my replacement key (which I had paid $30.00 for over the phone) she complained that she was tired and thirsty and could not be expected to assist me before the end of her shift. I insisted that it would only take a moment to give me my key, and I was gone in five minutes, despite much huffing and slamming on her part. The second time I arrived at 5:50 she refused to help me and said I needed to come back "tomorrow morning", and when I said it was impossible for me to get there any sooner than that because of work she said that was not her problem and to come back on Saturday. I explained again that I had called ahead, and that I needed to sign the paperwork to upgrade to the larger unit BEFORE the weekend. She was combative, and her smarmy, smirking refusal to help me continued as she called the other attendant and complained that I was there asking to do business right before closing. Instead of helping me to fill out the paperwork quickly so we could both go on with our day I listened to her complain on the phone to her co-worker about how inconvenient I was and how impossible my request was. I asked for the name of her supervisor and left. I went home with all that I had brought with me to put into the larger unit, loaded it all back into my home, called the Regional Director the next day, and never heard back from him. The day after that I decided to call their corporate headquarters in California, and thankfully someone there felt like the issue warranted some assistance; they called my location, spoke with Erin, and arranged for me to come after work once again, assuring me there would be no problem. When I got there the next day at 5:50 Erin was very apologetic, accommodating, expedient, and friendly, and we were done at 6:00, including her showing me the new unit. Perhaps my experience is unique and I'm just a special kind of someone that Kelli couldn't bring herself to be professional with, but something tells me she isn't inconvenienced for the customer very often in general. read more

Teri has such a great personality! She along with Erin made it possible for me to have a hassle free experience with my moving situation. Great staff, professional, & did their best to help with my personal needs. Got me the best deal!!! This is my first experience with public storage & it won't be my last. read more

Tracey was extremely calm and helpful. She remained late to complete my transaction. The space was clean and ready to use!