Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

I have had a 10x14 storage unit at this facility for just over a year and, in that time, my rental…read morefee has been increased by more than 150%. When we started, my "introductory rate" was $103 and the following month it was $183. 3 months later, it was increased to $246 and, at the beginning of this year it was increased again to $279. There is an ongoing promotion and special introductory rate combo where the same size unit is $51 for the first 2 months (the promotion states "Half Off 2 Months") and then $102 after that. Upon seeing this, I thought I might go into the facility to try to negotiate my rental and was met with absolutely no flexibility. I was told that the current promotion and subsequent rental fee was only a promotion and did not represent the complete cost of the unit. When I asked if there was anything they would be willing to do to work with me, they simply stated that rent increases are normal for everyone and they were unable to make any adjustments. So, I will be vacating my unit before the end of this month because of these unreasonable increases.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

We could not be happier with the service and customer care we received from the Stor-Room! They…read morehave this place set up right, with loading docks, elevator cages, dollies and drays, and they keep it right with great security and cleanliness. They dealt with us fairly and economically, and were always easy to reach and to talk to, even from 3 states away. I do not believe there is a better storage facility for the average person than the Stor-Room!

I've had minimal exposure to self storage but hands down Stor-Room Mini Storage has exceeded my…read moreexpectations. Great security, temperature controlled, automatic billing and a very accessible staff. We rented the unit expecting it to be a couple months while we sold our house to downsize. Finally, 10 months later we finally were able to resettle. Temp control insured our belongings were in the same condition as when we stored them. Ground floor unit, easy in and out. We have also used their Uhaul rentals and again, seamless and easy Kelly, the manager, pleasant and helpful. Thanks for everything. 10x20' storage unit. 2 truck rentals.

Kelly did a great job. welcoming and very helpful. will…read morerent here again thank you so much.

If I could give a -10 experience I would. EVERYTHING needs…read morefixed at this place. Someone In My family passed, I needed a unit. Packed up the car and tried to enter my unit 3pm 9/5/25. My access code lets me into the loading zone( where only 5 cars can fit comfortably- do watch out if your behind cars, you will GET STUCK THERE TILL OTHERS ARE DONE) The door code says the property is closed, no access. I call customer service and they said they fixed the issue but by the time I was able to get someone on the phone 45 min kater ( BECAUSE NO ONE WORKS ON SITE EXCEPT FIRST 15 min of the day) I talk to jack ir John the property manager (twice) and he doesn't give me an further or specific details about how to access space. I go next Monday to unit and my reservation says FLOOR1 but my unit has a B in front of it - so the employees expected me to know the B meant basement and they didn't know why it says floor 1 on email reservation or why my code let me on floor 1. On the last phone call John finally proceeds to tell me my unit should have had a blue zip tie with welcome information etc. and at this point Im so fed up with the stupidity I will pay more elsewhere. It took 5 phone calls to get someone to cancel my reservation. I am beyond frustrated and will put a bad review on every single platform I can. I will pay gal $45 more dollars and get someone actual customer service.

Truly an awful experience. No one gave me the code to the building when I first signed up, so I…read morecouldn't access it the first whole day I was renting it. Then they locked up my (fully paid and up to date) unit with a red "overdue" lock. I went by during office hours three separate times, and not only was no one there, no one answered the phone. I had to call the corporate office to get anyone's attention and in the meantime I had to pay for an entire additional month of storage.

Their complex is Infested with rats. Ruined all my bagged clothes motorcycle equipment etc and put…read morea horrible stench on everything i had inside storage unit. Dead rats left on the floor. Rat droppings and piss no good.

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Just got a new storage unit here & the entire process was fast & easy!! The employees I have met…read morethe past couple days have been absolutely wonderful & very helpful making a stressful situation much less dreadful! Not to mention their prices are a great deal for the unit sizes!! & the loaner moving truck was also super helpful! I would definitely recommend these guys

be careful what they say and what they do will cost you a storage locker…read moreyour belonging will be sold at auction start out great then constant management changes and untrustworthy employees take money do not post to account and you loose ur belongings

We told them the size of the apartment but they brought a truck that was too small. Then they tried…read moreto get a bigger truck. Finally, they used the smaller one anyway. We paid for the time to figure that out plus one more mover added 45 mins later. They were quick, but clearly, 2 of the 3 movers had little experience and were really not up for the heavy lifting. They rushed through everything and were reluctant to put things anywhere but the garage. To be honest, I did not WANT them bringing more into the house because they were getting careless. In the end, we had A LOT of broken items. We had a number of heirlooms that were shattered, not cracked, shattered. They even managed to completely shatter an entire case of glass jars that were still in their original box, as safe as could be possible. This only could have happened if a stack of boxes fell over in the truck. I moved 4 houses this year already. These were the most inexperienced and least customer focused as well as the most costly yet.

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

Purchased a storage locker from auction at this location. Everyone there was very friendly and…read moreprofessional. Kerry was very attentive and nice. Facility was very clean. Thank you!

If I could give zero stars I would give probably -100. Actually I rented a storage unit a couple…read moreweeks back from this location and when I went there the other day I had walked up on my storage being broken into and all of my things stolen. Well I went up to the manager's office (keep in mind that this "manager" lives on sight with her boyfriend who looks like he came straight out of a homeless camp) and asked if I could see the cameras Or if she could check the cameras, she was not only short with me, but was completely rude. And basically yelled in my face Saying that she can't show me any footage. Had an attitude and acted mad like it inconvenienced her when I was questioning why she didn't give me a call to inform me that my storage had been broken into. It was shocking to say the least because you think that somebody in her position would have empathy for me getting all of my things stolen under her care.... Then she begins to be a smart ass to me when I began trying to get an answer as to why she hadn't called me to inform me that my storage unit had been broken into an Somehow bizarrely the cameras right where my unit is "are broken" I kept trying to get an answer from her about why nobody had informed me that my unit has been broken into and she literally slammed the door in my face and called the cops on me And kicked me out So I had to move that day. An after all of that, she had a worker from another location call me to tell me that somebody had broken into my storage. Ummm What? Trying to cover her own ass I would bet my life on it that they are the ones Breaking into the storages. Karma is a real bitch and so was she. ZERO STARS. Move your stuff as far away from this location as you can you will have a horrible experience!

I have had a storage here for over a year and I have never had any problems. My rates stayed the…read moresame throughout the entire time I was here at very affordable prices. I loved how friendly and helpful Savanah was throughout it all she made communication very easy and efficient . Would recommend for people looking for a storage!

We just moved in and we were really impressed with both the facility and the woman who checked us…read morein. Stacy was extremely helpful! I feel like she went above and beyond to make us feel welcome. We have an upstairs unit and the building was very clean inside and out. The elevator is bright and actually works! It seems very secure unlike other area storage facilities. They might be a little pricier but it's 100% worth it.