Had good service from Louie who helped me get through a move to another unit. He was very courtious, professional, and helpful. However, I am not all that pleased with the company and it's policies. My rent went from $113 to $182 without explanation and to get my rent the same I had to move my stuff to another unit the same size. No reason explained other than "company policy". In addition I have since received several confusing emails with different amounts shown for my transactions and account. Thus, i cannot provide a positive review of Public Storage in general at this time. read more

Super easy to call and make a reservation over the phone with a friendly sales person. We completed registration online and the key code was texted to me within minutes. The lock and key were inside the unit making our entire process of storing items quick and easy! read more

Updating my prior review. 1) Being a loyal customer costs you. 2.5 years the cost went from $157 to $257. 2) Doors don't seal well and all your stuff is covered with an 1/8" of dirt. 3) Get a voice mail message today that my credit card expired and to get it updated or there will be a 20% late fee, which would equal $50.40! 4) Had issues with snow removal and all I got was excuses, but to be fair, they did credit back some of a month when I couldn't access my unit. If all you need is a place to dump your stuff short term probably ok. But for long term customers they have zero program for retention or to incentive you to stay. read more

Setting up my rental online was quick and easy! If you can follow 3-step directions you can rent and be in your unit practically ASAP, without any human interaction if that is what you prefer. read more

Classic Bait and Switch. Online offer $92 per month for a 10x10 but when the paperwork was completed, it was suddenly $102 per month. They're excuse was "That's how quickly the market changes". I should have been honored the $92. If I wasn't under pressure, I would have gone elsewhere. read more

Simple, easy to access storage unit

Its been a very difficult process to do a move out. I went to the location to hand in my keys, but the location is closed down. No reason. No way to contact them by phone either read more

Josh showed us available units, and made certain we understood how the rental model works - what we have to pay, and how to avoid surprises when we are ready to vacate. The facility is very clean and secure, and we are quite confident using this unit for as long as we need it. read more

They advertise first month for $1, plus all the move in fees. But this is fraud! We moved out a week prior to our 1 month renewal date. Then they charge your credit card without notice and illegally. I protested the charge and my credit card company ruled in my favor. Thus they have now sent me to collections for an invalid debt that is less than 60 days old. NOTE I protested the charge ONLY after calling them and having already moved out within 4 days of the original invalid charge. Do not rent from them if you ever intend to move out or they will sent you to collections when they try to collect extra illegal rent for services not provided. read more

If I could give this place a no star I would do so please make sure that you understand their rules I had it set up on auto pay where I could login onto their website it does not give clear instructions on how to vacate I vacated the end of November I understand you know the lock was still on the unit but I went in thinking that I may have to pay some because the lock was still on it and thought that maybe they would prorate but no they do not I paid the full amount 187 something dollars for unit that they can rent out for the last two weeks of this month also got a late charge from turning off the auto pay on the website again I repeat please make sure you know the rules I wish I could charge people for something they do not have possession of for 2 weeks I repeat please do not use Public Storage know the rules and guidelines do not go with their website read more

Kurt helped us check in for our unit. He was very thorough and walked us through everything from the location to how to use the lock and making sure our code worked for the gate pin pad. We had tons of questions and he was able to answer them knowledgeably and patiently. read more

I went to this location today to rent a storage unit and was told the minimum wait would be 30 minutes and probably more...I was the only person in the store. I went with another storage place in the area instead. read more

I recently rented a storage unit from Public Storage @ 4111 Siskin Ave in Littleton, Co. While Bill was great to deal with the company itself is awful! They are horribly over priced and will not work with you when vacating. My husband and I were trying too get moved out by the 6th of the month and he broke his leg which delayed our move out by 1 day!! They said that if we could be out by the 6th they would prorate the rent but they would not work with us for just one day as we were out on the 7th!!!! Amazing!!! Horrible customer service! I would never recommend this place to anyone!!! read more

This company exploits its tenants by increasing the monthly rates year to year. My first year as a tenant was approx $250/mo for a 10x25 outside unit. 3 years later, it has increased to nearly $450/mo. I just made my last payment as I am now going to bail on this sorry company. In my opinion, this is an unscrupulous way for any company to increase profits without providing additional value-add benefit. Do yourself a favor and take your storage business to another company. read more

I had a similar experience, in that I booked an inside climate controlled unit online for a real good price. I received two calls confirming my reservation and move-in date. However, when I showed up on the move-in date, with my car already loaded with stuff to move in, I was told they didn't have any units like the one I reserved. The only unit they had was a drive-up unit, which was way more money. I was told they would adjust the price, but the request was denied. I ended up paying way more than the advertised price for this unit and feel like they bait and switched me. Just beware of this tactic, since it doesn't appear to be an isolated event, at least from reading the other reviews. read more

Pamela from this location was awesome!. Refreshing to have a representative like their job and it reflecting on the level of service. Spoke well of company she works for too. Way to go Public Storage. Good find! read more

Mindy provided outstanding service, going above and beyond to help me out when I was locked out. Whole place nice and tidy too!

I WOULD NOT recommend this place to any one , I rented one last August, for $131 per month, when I got there the lady wanted to charge me $210 per month, she called her boss and he told her to rent it to me at the agreed price quoted on line ! Then in January , they raised it to $155 per month ! If you must rent a storage unit , I would find some other location that is honest ! read more

I rented a 10 x 20 indoor temperature controlled unit at this facility. There has been three (3) property manager changes, no contact from this specific property or corporate office when called, and I had EXCESSIVE damage to my belongings from Mice and bugs. GO ELSWHERE. read more

I had a great experience with my storage unit. Charlotte was the person I dealt with setting up my storage. She also made sure my auto payment was set up. I just checked out today as she made sure to remind me the my payments are automatic on the 1st. read more

This gets one star only because the substitute manager Pam, on Dec. 27, was so polite and helpful. Otherwise it was a very bad experience. Be aware that the "site surveillance" cameras are worthless. We found that out after the theft of our antique sewing machine which was left alone in the foyer of the inside locked storage facility. It was left alone for a couple of minutes and disappeared. The manager suggested we call the police and assured me he "had ways" of identifying the thief. Police report was filed. No success as cameras were "too unclear". Also it's nearly impossible to use a dolly to enter the building. Good luck getting the outside door to stay open as the bar is bent. There's no ramp and the broken concrete means nothing really rolls, Also, if the manager is out of the office and you need any help it's impossible to reach him. The office phone does not ring through to him unless he's in the office. On our first visit in September our code didn't work. We spent 15 minutes running from fence to fence calling for someone. When he finally came back to the office we were frustrated, hot and tired and he was less than cordial or helpful. All in all, using this Public Storage was an unpleasant experience. Find someplace else. read more

Pam was extremely kind, polite, and helpful as I rented a storage unit today. I found a great rate online and she helped me finalize the paperwork and gave me access to the unit within minutes of arrival. My unit is a 10x5 in the climate controlled area and I had no problems keeping the door latched open with the movable rod and the carts provided inside the main door made it easy to move items into the unit. Thank you Pam for being so helpful today. read more

Pam was amazing! She was very informative, helpful and friendly. Everything was clearly explained and easily understood. Thank you for the wonderful experience getting our storage unit! I would highly recommend this location to all for storage. read more

This location has a rock star team member in Laura. She went above and beyond to help me transfer a storage space from a person who no I get works for me to my name. She was a joy to work with!! Please make sure you take care of her because she really knows how to take care of your customers. read more

Easy to make a reservation online and the staff was very helpful and worked with my uncertain move in date. Brian was really great with helping me get set up in the unit we needed. It was a pleasure working with him. Thank you for the great help and service! read more