Angel was very knowledgeable got through a tough process with ease. She's the best the ultimate professional. A.Leader read more

Typical Public Storage. GAMES. They lure you in with low rates, then once your moved in and it is difficult to move out again, they start raising your rates tremendously. Seems like 25% after about 3 months +/- then continue to do that every several months. This should be illegal! If you look online, the rates are usually then cheaper than you are paying as a 'loyal customer'! If you try to go to another public storage, you are blocked from the low rates since you are already a customer!!! WOW read more

Five stars all the way "April was excellent " she went way above and beyond , we stored a car for a year and a half there due to odd circumstances we went to pick it up. Of course the battery had died and we needed to replace the license plate . we had no tools jumper cables since we flew in from out of state . April retrieved jumper cables and sockets and WD-40 to loosen the bolts.from her personal car She helped us in every way she could, she provided exceptional service, we would highly recommend this location for its top class service, thanks April. read more

They just keep raising and raising rates. The longer you stay the more they raise. Go online and they currently overpriced unit as a special for considerably less than half of what they are now charging me. The longer you stay the more they raise your rates. Beware and be aware. read more

My move in date was October 1. Immediately after work I drove there to move in. When I get there I had a hard time finding my unit. I'm located on the 2nd floor and far away from an elevator. I would literally have to park near the elevator and hope no one else have to come through or I would block them in. There was absolutely no access to a dolly or anything and the office was closed. On top of that if it was open, I would have to drive to the office and back near my unit. A complete hassle and inconvenience. I was so frustrated and pissed that I didn't move in. I contacted them the same night and the next day. I called two numbers and the option to speak with a lease manager the phone hangs up. I called again today after the 5th time I selected a different option and was able to speak with someone. It should not be this tedious to get assistance but it was super easy to make a payment. read more

BEWARE! Very shady business practices! Every month is something! They will pull any fast one they can as far at extra charges. And they know they got you.. definitely would look for alternative place to do business. And rate increases at random. Will be calling corporate to clear up this issue. Just want to warn future customers not to do business here. Protect yourself against their shameful business practices. read more

I recently had the pleasure of working with Karina and I couldn't be more satisfied. From the moment I walked in she greeted me with a smile and professional demeanor. thank you Karina for your outstanding service! read more

The facility is great, new clean. The employees in the office are friendly and personable. They do have quiet a bit if traffic in and out. Parking is tight. They clearly did not plan enough land or inside Parking to accommodate their level of traffic. Also, their security system is good, in theory. Access with code or linking your account to an app, but in 3 out of office hours visits I have 2 problems accessing. One if the 2, tech support was able to refresh the code and it worked. The other time tech support told me that the office had set my account to "office hours only" access and they could not override...WTF. Both times I contacted the office and left messages, asking for a call back. I did not receive a call. I am going to call them now and hope that I don't need to make an extra trip to fix their problem. read more

What a great experience with Marissa. I selected a unit, on the day of the move, it ended up being too small and Marissa assisted me with the utmost respect and professionalism. She is extremely courteous and knowledgeable and thanks to her assistance and exceptional customer service, we were able to locate another unit that fit our needs. Great customer service is rarely found nowadays so if you're in need of a unit in the Hollywood area, i suggest you go visit Marissa at the 851 knights road location, you won't regret it. Marissa, THANK YOU!!! read more

Shannon was very urgent with helping me find the perfect storage unit for my belongings and her customer service is through the ruff. Thank you for being so amazing I will most definitely rent again. read more

No reason to lock my unit I went yesterday to take some stuff from my unit and when I arrive to open they put a lock and nobody at the frond desk I have my payment autopayment . read more

I am going to be personal about this Nightmare Place! they charge you handsomely and they don't even have AC, everything that you ask as a client, they take as a personal offense, and they are responsible for nothing During my moving, there was no access to my space a car that they didn't know nothing about was obstructing the way But above all. BEWARE OF THE RATS! They didn't take any responsibility for the Mice infestation !!!! I had only Furniture in that space, and a mattress, but Sedgwick, the insurance Cia was paid in vain and they managed to pay close to nothing to me . Keep your distance or choose wiser is my advice based on the facts that occurred to me, I have many witnesses, they had to see to believe, the contempt for the client was unprecedented. read more

I wish I could give zero stars. I made a reservation the week before moving at the lowest price anywhere. I got an e-mail saying I had a "confirmed reservation". I show up with my U-haul truck after moving 1300 miles to be told my unit was rented. (WITHIN THE WEEK??? REALLY??? AND YOU COULDN'T CALL ME TO TELL ME???) They refused to honor any discount and I was stuck renting at DOUBLE the price I had reserved. They know they have you. Classic bait and switch. Where am I going to go with my full U-Haul truck? Customer service is also garbage. All they do is repeat "It is in your terms and conditions that it can be rented to someone else". BOTTOM LINE--THIS IS A TRUE BAIT AND SWITCH POS, LYING COMPANY!!!!!! YOU WILL NEVER GET THE PRICE THEY INITIALLY PROMISE. GO ANYWHERE ELSE!!! read more

I love this place. They have been helpful for someone who just moved to the area. I would recommend them to anyone!!!

Talk about customer service!! It doesn't get any better that here. These women totally rock their jobs. Super pleasant and uber-professional. Everyone I spoke to asked all the right questions to make sure I was getting exactly what I needed in a storage unit. Bravo! read more

Three letters described this place P O S total bait and switch reserve my unit at on phone at a certain price when I got there the price went up the unit moved and the discounts went away. Most of all they act like they're doing you a favor doing business with you there's plenty of storage places steer clear of this one read more

Kiana helped my family and I today get a storage unit and I would definitely recommend this place . Kiana was so helpful and showed us our area as well as went over the rental agreement with us section by section ! Very clean and organized environment Would recommend to friends and family . read more

Denise & Destiny were so helpful, I was very surprised at the customer service I received, its not often you find good customer service like this any more. Tammi read more

I came to the storage unit one year ago, and the price was not as quoted. It was a little bit more. It was not enough to walk away. Six months later, my rent went from $155 to 260. Total bill with insurance came to $285. Absolutely Ridiculous. I called in to see what could be done, no human I got on the phone could do anything whatsoever. I did however, get the district managers phone number, and let him know that you can't just jack up the rent for no reason and with no advance notification. No call back. I left another message, letting them know I would be leaving but I would prefer to stay. This is right about the time that the rats moved in. I keep nothing food related in anyway. I let him know that I am a disabled veteran, and a single dad. Still no call back. Had they met me halfway, I would probably still be there. The rats moved in, and destroyed my fishing rods, some boxes, and some sleeping bags. Not worth my filing a Claim, once you get done with the deductible. I just left, and swept a huge pile of rat crap and the third dead rat that I have found in my unit. Four complaints to the front office and nothing was done. I moved down the street to Extra storage. I was able to get one size smaller unit for 1/3 the cost. They were professional, helpful, and the place is clean as a whistle. Much better security, also. Don't waste your money with public storage. read more

I went in today to pay for the unit, after reserving a unit online. The customer service person was very friendly and helpful. He took me to the unit to show me where it is and explained everything to me. He answered all of my questions. He made the process very smooth. Thank you!! read more

Customer Service at this property was nice. They were extremely helpful in finding another unit for me as the unit we chose was too small. My only complaints are the tight corners and the tight spaces to get into units. We were happy with the service we received, read more

This place is beyond annoying. I made a reservation online for a unit. They called & I confirmed I'd be there. They continued to call. At least 6 more times to confirm. They lost the business because I'm not going there ever. Most annoying customer service skills. Not even a bill collector harasses people this much. For a stupid $52 month storage. I don't recommend this place. In fact it's all public storages. They all do the same thing. read more

I found the customer service at this particular location to be very helpful. Denise and Destiny were very knowledgable and helpful with my particular situation. It was a wonderful experience. read more

We were running late and they had called us to see how we are doing and we told them we were stuck in traffic and trying to get there as soon as possible they said all is good they will be there. When we got there they had everything ready to go and it took less than 10 min to get paperwork, and showing us where our storage unit was and since it was getting a little late they said if we did not get all our stuff unloaded we can park our 20ft U haul truck on the inside of the gate and come back in the morning to finish and for that we are very thankful. So yes we would definitely tell a friend or relative about our storage experience at this Public Storage location. read more

Just wanted to take my time to write this review and to let people know that I would certainly recommend this Public Storage to my family and friends. Destiny the young lady who helped me out was very professional from greeted me with a smile and guiding me to getting the right material for my storage rental and move. Thank you Destiny for all your help!!! Marcela read more

Destiny is by far the most professional and hospital young lady I have ever worked with at a storage facility! Denise is a pleasant professional as well. Thank you and keep up the good work! read more

the process begins online, with selection of storage bin, confirmation and cost. i had to appear in person on site within one week, difficult if you aren't living in the state. messages are not returned and because employees are out showing bins, several calls to site before talking live. the site does not abide by the online price, the employee can not make the change, a call to the supervisor with a threat to report to bbb was the solution with another monthly wait. all of this and the tractor trailer truck could not gain access to the storage bin, creating another cost. beware, make sure charges line up with online cost, make sure if hauling from another state, tractor trailer can gain access (a question i could never get an answer from, either my calling 800#, or local site #; an answer storage company should have! this is their area of expertise). no changes can be made online eg, a larger unit. every transaction requires a visit, difficult if you live out of state. another thing...bring a lock otherwise it will cost you $15.00 to purchase from ps. all of this trouble and i have to change facilities because the truck could not fit! ugh!!! read more

This location in great!!! Clean and well maintained not to mention the great people that run this location. Denise, the property manager went out of her way to make sure my needs were met. You don't find this everywhere anymore. Had a great experience and would recommend them to anyone with storage needs. Keep it up guys!!! read more

Dirty property, roaches are everywhere and stairwells always smell of urine. They offer units for $1 for the first month but if you aren't careful they will charge you $20 for a lock and not even tell you they will just say that there are fees included with the $1 first month payment. Most of my items were damaged due to roaches and rat feces and urine. Make sure you get the best insurance and take pictures of your items before you move your stuff into one of the units. read more

Denise was Extremely helpful with my move. She called me immediately upon my online registration and setup an appointment time with me. Best storage experience I've had so far. $1 Move-in is the best for unexpected moves. read more