Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

Of I could give zero stars I would. Thru moved us in and everything was great. We had one month…read morefree upon moving in. After a few months the amount doubled. No warning no nothing. The woman who worked there harassed my kids when going to the unit. They gave it on tape. They had us pay the rent and then she warned to call the police every time they come to the unit. No Reason for it other than them asking why she was tripping. the man that works in the office was nice and had common sense. They need to get rid of that lady and maybe they will get better. Even other customers stopped my kids when leaving to tell them she is like that with everyone and told them times to go when they can avoid her. Smh. I am speaking with lawyers now to get my money back they didn't refund for a month we we not there. You have been warned.

Customer Service is amazing and helpful. Matt helped me from my first experience and guide me with…read morethe best way to improve my move.

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Access was as described and I liked that I had my unit and access code on the app in my phone. My…read moreunit was fine with easy drive up access, no AC but I didn't sign up for it. Been renting the unit for a year or two. 10'x10' unit started off paying around $80 including insurance they require. About two years later, they raised the fee twice and I'm now paying $135/mo. The first raise, they said they were making updates to units. They added new locks to the doors for added security. From office staff was nice when I did interact with them. Not a bad place to rent from, just not happy about how much the monthly cost increased. Moving my stuff to a storage place closer to my house and cheaper, although I'm sure the new place will raise their fees as well.

They really don't maintain their facilities very well and they increase the rent quite oftenread more

I didn't get a notice this place increased prices during the pandemic so not cool on so many…read morelevels!!! 2/1 another increase!

DON'T COME HERE if you expect your belongings to be stored securely and privately…read more Do come here if you are a thief and would like an easy target to social engineer so you can get sneak peeks at the contents of their customers storage units. The storage facility manager cut the lock on my unit to allow someone to "deliver" [something?] to it without calling me and asking first. Explicitly in breach of their own contract. After realizing that the contents of my unit didn't seem in line with what was being delivered, they checked the guys paperwork and realized it was the wrong unit. Maybe. They gave me new locks, but seem to completely miss the fact that 1. Per their own contract, they are not permitted to access the unit for reasons like this. 2. It's not acceptable to cut someone's unit open because some random delivery person says they need to put something in it.

Do not rent here if you are thinking about using the moving truck because that ultimately is the…read morereason I chose this place but I've called every location and no one has a truck that is working.

I have used storage space here for a long time. Unfortunately they keep raising their prices so…read moreplanning to get out.

Super management, very helpful. Excellent service and very good facilities at great prices…read more I recommend this Storage, and have been a loyal Customer for years. Very happy and grateful for the reliable service, best prices and well maintained facilities.

My rent has increased 3 times in the since June 2023, the most recently happening now, April 2024…read more They have provided no additional services and say "As the cost of doing business continues to rise, we are in a position to re-evaluate our pricing." Sure, the move in price was great, that rate increases. I then transferred to a smaller unit to save some money, and that has increased twice. I guess I would say it's fine for short term but really sucks for long term.

Great storage complex. Tremendous staff, unit,parking and…read moresecurity.

I had a very positive experience. Brooke has excellent customer service skills and it was…read moreexplained that upkeep with pest control is maintained. If I ever need a storage unit again in the area, I will definitely give consideration to this business.