Lisa Denton is extremely helpful and a great manager. The place is in top shape, and she keeps it…read moreextremely secure. Highly recommend this location.

Friendly, professional people always willing to help and answer questions…read more I like it because it's so close to everything. A well kept secure facility that I would rent again if ever the occasion came up again.

Bullseye Storage Increased my bill significantly just after a few months of moving in. You…read moreshouldn't have to renegotiate your rental fee so soon. Literally haven't been there for even 5 months and the price increased about $70.more per month.

The ladies at the Dallas location were great and easy to work with. They got everything I needed…read moreset-up smoothly and move day was a breeze with them! Thank you.

I've been a customer here for 7-10 years, and sadly, this place has really gone downhill. You might…read moreeven say it's fallen off a cliff. The facility smells, the doors don't always lock, and there's only one cart available--which is locked away in the office. Even worse, there are clearly people living in some of the units, and management refuses to do anything about it. I've raised concerns multiple times, and nothing ever changes. At this point, I'm considering contacting state authorities and Health and Human Services. Longtime customers deserve better.

I have 3 unit here for almost 3 years and one of them have a roof leaks. I have requested for the…read moreroof leaks to be fix more than 5 times already and still nothing have been done. All they want is to collect rent and do nothing. Horrible customer service. They do not value their customers.

Great customer service. The staff was friendly, offered me water, lent me a lock, and explained the…read moreprocess clearly when I won an auction storage unit. Very nice and knowledgeable team.

Horrible customer service. I called the corporate office a week ago and was supposed to get a call…read moreback within 48 hours. Nobody called me. I have been renting from them for years. When I moved out of one of my two rental spaces I had to wait for 45+ minutes for an employee to finish their bathroom break to unlock the gate and my storage space that was already paid for. I called multiple times the weeks prior to clearly communicate and even called the morning of my move to pay my daily rate. However, my gate access was revoked (even though I have a second space at the same facility paid through January) and there was a super-lock on my storage space I was moving out of. It cost me over $100 for their employee to go to the bathroom. (Employee verified to my husband who located him that he was on a bathroom break). I called the Monday after my move to explain what happened and I was offered a $25 credit. This acknowledges they were in the WRONG. Yet, why am I paying more than an additional $75 for their employee's toilet break? When I called corporate they tried everything to blame their error on me. I wasted another 40-minutes on the phone with them and was left with the promise someone from corporate would be in touch with me in 48 hours. No such call occurred. This is sheer ignorance and GREED on their end. This is a horrible way to treat a long term customer. Loyalty goes both ways. This is the shadiest company. They're constantly raising their prices and never return calls. When I called the store to initially complain the young man working there LIED to me and gave me a fake name and number to management. Store your stuff elsewhere. Unit B3084 09/09/2023 - date my money was wasted on an employee bathroom break at 11am - 11:45 am My team of 9 movers had nothing to move for 45-minutes and cost me $115, and made the end time of my move late. To resolve this I need an apology and $100 refund.

We had a great experience with Keillah and Big Tex on Wesleyan. The service was excellent and the…read morestorage area is clean and neat. Highly recommend this store.

We had a large unit here for 5 years and highly recommend. The space was clean, well lit, plenty of…read moredollies available, and the elevators always were working, a must as we were on the 6th floor. Keilah Cantù in the office was super nice to work with whenever we had a question. Secure entry and exit, always felt safe going in and out.

Bullseye storage on Airline has a rat and roach problem. Dead and live roaches all sizes in the…read morehall way areas and in my unit. I discovered rat droppings in my unit.

RAT INFESTED - The Bullseye Storage Unit on Airline is infested with rats and the staff/property…read moremanager, Charlene Saldana is AWARE and giving tenants zero notice! We had to unfortunately discover all our belongings in our storage unit were covered in rat poop and destroyed! When we told the Property Manager, Charlene, she said we are aware of that, sorry, your neighbors had food in their storage unit. She was FULLY aware of this and GAVE ZERO NOTICE, we had to come in to discover the rat infestation. This storage facility is disgusting and terribly run, the staff is not trained correctly and open 1 hour late everyday to "log in to their computers." AVOID THIS STORAGE UNIT AT ALL COSTS, you will lose all your belongings to rat poop and your money because we paid for the PREMIUM INSURANCE every month for over a year and all they did was say sorry we were aware of the rats in your unit and did not tell you.

**DO NOT store your belongings with this company or any other Advantage Storage. They are a scam!**…read moreDon't be fooled by the reviews you see online--they write their own fake reviews. When I visited the storage facility over four months ago to move my things out, I discovered that the air conditioning was not working. There's no telling how long it had been out, and they didn't notify tenants about the issue. They were deceitful and left us to deal with the problem they created, with no compensation for our damaged items. I've had to make two trips between Texas and New York because of them. When I moved out of state, I needed my belongings, but no one wanted to move me because the heat was unbearable and unsafe. I had to continue storing my things there. I have thousands of dollars worth of damage, and the "regional manager" Akira, along with their fake insurance company, has ignored my emails and claims for months! If you're currently storing items at this facility, I strongly recommend checking your unit immediately to ensure your belongings aren't damaged. If they are, don't waste time--sue them. Communicating with anyone there, especially the incompetent manager on-site, is a waste of time and energy. This company is run by a bunch of clowns. My experience has been nothing but frustrating, starting the day I moved in. They promised air-conditioned units, but the A.C. broke down, and it took over three months to repair. Every time I called for an update, I was met with excuses and rude attitudes. For months, they lied about working on the AC. They also lied about compensating me for the inconvenience. I have an email from the regional manager stating that I would be compensated so I could move my things out at no additional charge once the air conditioning was fixed. After months of lies, I finally went to the location to move my things a day after the AC was repaired. The female property manager, the one who always has candles lit at the front desk (a safety hazard), refused to give me access to my unit without payment, despite the email clearly stating I wouldn't have to pay. When I tried to show her the email, she spitefully refused to even look at it. They stole my money after violating their contract by not providing AC, which caused my expensive business products, furniture, and other items to mold (see the attached pictures). At one point, the property manager even threatened to fight me. I contacted their so-called corporate office, left several voice messages, and got no response. I also tried contacting them through their website, but there's no email set up to receive messages. Instead, I received threatening emails from them. Akira, who was initially responsive, eventually stopped answering my calls altogether. I filed a claim and received a bizarre message from someone who I believe is an adjuster at their company. No one followed up, despite my multiple emails. I could go on and on about the issues there. When I arrived at the facility, there were no lights and no AC. My first interaction with the manager at the front desk involved her hanging up on me when I asked her to check the lights because they weren't working. She kept arguing that the lights worked, but they didn't. After explaining that we had already tried turning them on, she hung up on me. Eventually, a man was sent to our unit to fix the lightbulb, but he didn't even have a ladder. Luckily, I had a ladder in my unit. We had to give him our ladder just to fix the problem after being hung up on. Everyone there, except for the nice gentleman who fixed the light, has been unnecessarily rude and unprofessional. Nothing works there! They don't have air conditioning, tools to repair things, or customer service. But the property manager sure had candles burning at the front desk like she was at home. **Store your stuff here, and I guarantee you will have issues.**

Approximately two years ago, we moved my mothers home into climate controlled unit here, after she…read morepassed away, and the on site team was a pleasure to work with. Little did I know, it would get even better. For the first time in two years, I needed to visit the unit and realized we forgot the key to our lock in Dallas. Jacob, the on-site team member was the absolute nicest and helpful employee I could have possibly encountered! Instead of immediately referring us to a pricey locksmith, he suggested coming in to see how he could help. Ultimately, we were able to gain access to the unit and everything was just as we left it. Likely saved us $200 and a huge headache today. You can't put a value on people who actually care and genuinely want to help. Advantage storage- you have an amazing team member and I want to ensure everyone is well aware. Jacob, thank you so much.

Started off ok, then when I called to explain we needed longer storage for toys who go to children…read morein shelters around Houston, there was no care in the world. It went to 300 dollars a month for about a year with no other options given. We used a tiny space of the unit but that didn't matter to them. They didn't negotiate any other options, toys remained in the until maybe worth 300 when we were charged 300 for a year month after month. I would never give them business or recommend business again. What started out as a compassionate business quickly gave us the cold shoulder. Just sad.

awesome place, staff is Amazing! They made everything so easy, so glad I found them!read more