I arrived at this Public Storage location along with two other customers, and the employee on duty refused to answer the door. We knocked multiple times, waited, and even called the office phone several times with no response. After contacting corporate to report the issue, the same employee suddenly called me back claiming he had been there the entire time -- which was clearly not the case. When I finally spoke with him, he was extremely unprofessional, mocking what I said instead of addressing the issue seriously. His behavior was immature, disrespectful, and completely inappropriate for someone representing a national company. I've already reported him to corporate for his conduct, and I sincerely hope they review his behavior and take corrective action. This location desperately needs better management and staff who actually care about customers. I've rented from this company for close to 30 years, always my go to for storage. Never again. Below is a pic of Miguel, the ghetto thug that works there and doesnt answer the door. Don't rent here. read more

Public Storage - Self Storage Near Me - Laguna Niguel, California

I have been storing my stuff since 2018. I met David a yr ago ? He was professional and absolutely very very helpful He was able to help me I think 3 times when I was in a bind David I think should get the champion hat read more

A HUGE THANK YOU to David who made my life easier. This past weekend, I went online and decided to rent a storage unit. Received an alert that my unit was ready & I could pick up my keys and lock. I had a difficult time opening/ closing the sliding mechanism as it had come off track. I called David at the rental office and he had it fixed within a 24 hour turn-around on the weekend. I was able to move my items into the unit. David was also kind enough to sweep and clean the unit floor. Thank you again for excellent customer service! read more

Nice place, affordable price, clean storage spaces. Easy gate access, quick and big elevator! read more

Public Storage - Self Storage Near Me - Laguna Niguel, California

PRICE GOUGERS. Plain & simple. I have rented units here for over 6 years so long time customer. Continuously raised rate on a 10x20 storage unit to $1100+/month. If you go online, their price is much much less - so they tell you to move units. Isn't that a bit ridiculous? In checking other local self-storage facilities, prices are much less and quality is significantly better. I moved. I would "buy local" and not continue to feed this corporate company who cares less about the local community. read more

It is unfortunate that they continue to increase rents every 3 months. Lots of bait and switch. There are places in this area besides here that will not raise your rent all the time. They always blame it on "corporate". As in previous reviews, not the best customer service unless you reach out to the manager. read more

This place is awesome. Gary answered all our questions and was so personable. The facility is nice and I love the app access to the facility. Would recommend! read more

There's not really much that usually can go wrong with storage so you know when things have gone wrong they REALLY have. Elevators were broken on a day I had rented a moving van and brought stuff to my unit on the second floor. No stairs were left open during access hours to get to my unit on the second floor. Nor was there any notice given in advance saying that the elevators would be down for 2-3 WEEKS. Wasted my time and my money. Every single time I went to talk to the property manager during open hours, there was no one in sight. I'd even wait 15 minutes or so sometimes. No one ever showed up. Doors were always locked. Bathroom was always inaccessible. The few times I did interact with the property manager weren't pleasant. Nor were any interactions with anyone from corporate. They raise the rent without giving you any warning in advance. Other Public Storage locations at least let you know before raising the monthly rent. Terrible & overpriced. They used to prorate the rent here but apparently that's no longer the case. They might want to change the wording of their emails then once storage tenants move out so it doesn't say that we can expect to receive any balance that is owed. You WON'T GET ANY MONEY BACK if you move out during the first week or the second week of the month... or the last week. They will charge you for the entire month regardless. Worst policy ever. But what's even worse than the terrible policy is their poor attitude that you won't get any money back. Then they tell you to check your lease and when you ask for a copy they'll tell you to go online. Constantly running in circles like a hamster. No thank you. Never again!!!! If you're interested in better storage units try Plano or SoCal Storage!! read more

Quite nice here, clean and very easy to get to. I am moving out since I moved somewhere else I got a call today from a very nice young lady. She gave me information about what I should expect when moving out of the unit. Nowadays, it's hard to get people to call you back. I would recommend this location exit oso parkway on the 5 fwy read more

Mr Lee is the manager who I spoke with yesterday. He is very helpful ,assisted me to adjust the rent back to the Price I paid when I moved my personal property less than 6 month ago . I never got a letter of the rent increase . I definitely recommend this storage , it has great people working for this business. read more

Rarely do I have a great experience with a storage company but I will tell you this one has been A+ from beginning to end! Kelley and Tim were exceptionally helpful. Kaelie even staying extra to go to my unit help me figure things out and was so amicable! Thanks so much I highly recommend this company read more

Public Storage - Extremely clean premises - Self Storage Near Me - Laguna Niguel, California

This place has money grab policies. Our contract termination date landed on a holiday weekend so there was no one in the office to receive our keys. They automatically charged us an additional month and claim the boss will not allow them to prorate the difference so we have to pay the entire month. Poor customer service policies just to secure a little extra money. Short sighted rules like this will ensure we use an different facility in the future. read more

Maria at Public Storage helped us greatly while touring the property and a few different sized units. Super nice and informative, helped us feel like we we're getting the best deal. read more

Maria, the storage manager went over and beyond in helping me store my stuffs. It's my first time to use a Public Storage and there are so many things that were new to me. She was very helpful, accommodating and always around every step of the way when I needed help in getting my stuffs inside my storage unit. Thank you Maria! Monica read more

A quick and very easy process and after a few days when I realize I needed a bigger unit, they also made it very easy to transfer to the new unit same day. Thank you Scott for the first unit and Thank you to Maria for making the transition as smooth as possible. read more

Im moving soon and I needed a storage. I found this one on Cabot rd and didn't complete my application because I didn't see it yet. Tina called me and was able to fit me in to see it. She was very sweet and helped me a lot considering I never used public storage before. I just want to say she is very reliable, responsible and very very sweet. I didnt mean to give her a hard time by asking a lot of questions but she had the patience to answer my questions. Tina if you're reading this, i really really appreciate you thank you so much!! You are such a sweet and kind person and your actions and support have shown that!! Thank you so much again! I hope you realize you're doing such an amazing job!! read more

Maria helped me as I navigated getting in and opening/locking the unit. The security and maintenance guy TC is terrific. Everyone is welcoming and helpful and ready to answer questions. The facility is clean. Tony showed me the units and gave me loads of helpful information. I recommend you go to the facility to check it and then book online for the best rates/value. read more

Clear and quick communication. Friendly staff. Clean facilities and easy access with a truck and trailer. Easy terms of clearing out by the end of the month to terminate. Security TC is great, makes the entire place feel safe. read more

The staff here is kind, courteous and helpful. Moving is stressful, so their professionalism is helpful. Only recommendation is call the office ahead of needing face to face assistance, rather than online, to ensure someone is on-site when you arrive. Very clean facility, as well! read more

We've been longtime customers of this Public Storage location, and continue to be because of Fran. It's rare to get this level of genuine kindness and customer service. We appreciate you Fran! read more

Had a spot here for a little over a year. They raised the rent twice within that time. I called to check prices of the same size unit I had and was quoted a much cheaper price. I asked if they could reduce mine to what new customers are getting and they said maybe if I move units. This is a horrible business practice to raise rent on existing customers. They bet on the fact that people won't take the time to move their junk if they raise the rent but with the cost of a u-haul and the same size unit at another place, I still saved on what they were charging me. Don't let them get away with raising rent for no reason. read more

I was super impressed by the service that Fran provided. She was so helpful and just really cool and attentive! The place is immaculate!!!

This place is clean and has very friendly staff. Shout out to Fran, she helped me with everything and was patient in answering all my questions. I definitely recommend this storage facility! read more

I was looking around for a decent storage for my stuff and I cam across this location. I gotta tell you, margaret was an amazing worker and answered all my questions. She even gave more customer service than any other place that I looked and called in to. I highly recommend this place and ask for Margaret!!!! read more

Love how easy and welcoming Margaret (Boston) was. highly recommend .......

I finally got a small storage space to store excess stuff out of the way cluttering my foyer, rooms, kitchen as I slowly purge the house to have charity truck pick up some of the good and hardly used everything! This location was ideal with an online special at the time I was searching for storage space. I met with Susan in getting the space. She was very pleasant to talk to and always returned my calls when I needed something. The location is convenient and only four miles from home. Thank you, Susan! read more

I just opened a storage place a week ago. The lady in the office was fabulous. She was helpful, informative, professional and very nice. I love this place because of her. Great customer service. I have storage 0040. I am very happy with my space. Thank you Lori Rayas read more

Service has been great up until this past 2 months. Not sure what happened but it's been 2+ weeks of consistent requests to have them turn the lights on in our unit. Whoever the employee was they didn't put the request in to the system until this week and now we're told it'll take another week for them to get someone to fix the light. Absolutely ridiculous that it takes things long to fix a basic utility for this unit. Terrible. read more

Move in experience was smooth. The manager met me that morning, showed me the unit and we finalized the paperwork. When we came back with our truck of items, a local volunteer security guard helped us load items onto dollies while we unloaded into them into the unit. His help made the process much smoother and faster. read more

Don't bother... they will raise the rent after 3 months and nobody is ever in the office in case you need to go into pay. Worse place to store things. No costumer service either if you need to talk to anyone on the phone. read more

I went to this location with questions about storing items from my home. Margaret was amazing answering all my questions and giving my great advice. She made me feel at ease about using her facility. This property was very clean and well taken care of. read more

Made a reservation, the offer was 50% off 1st month Wanted to rent 3-4 units, girl say sorry only 1 unit get the discount. We are looking at $900 for sure per month maybe $1200, but NO, take it or leave it attitude Needless to say they lost $14,000 year from me. Went to US Storage same area, much more accommodating, better prices better service and no attitude read more

I will be moving my furniture this next week from another facility. I was very impressed by the professionalism and patience Susan had in my transition. Public Storage truly has a definite asset with Susan. Cathy Dorsey read more

I had a really positive experience when I went to rent a unit, Lauren was extremely helpful and knowledgeable, she went above and beyond to make sure my expectations were met. I would highly recommend this location for all your storage needs. read more

The service is great at this Laguna Niguel location!Fran was the best! She has much respect for people & their belongings. I know my things are in good hands! Security is great too! read more

I just rented my first storage unit and found myself at public storage. I had the pleasure of having a young lady help me out, show me the unit, and actually play with my dog. She explained everything very clearly and I signed up. I can't wait to get all my stuff in there!! Prices were the best I have found. read more

This Public Storage location is clean and well organized. Best of all Fran is an outstanding person and extremely friendly, knowledgeable and helpful. She takes all the time you need to show you all your options and a valuable asset to this organization. Thank you Fran for all your help with securing the right storage solution for us. read more

Thanks Fran for the quick and easy help. Got set up under 15 minutes with a new unit!

Excellent customer service, Kelly was amazing. She knew I was in a hurry and did everything in her power to help me out. I really appreciate people who go the extra mile, like Kelly. Thank you so much Kelly, I really appreciate your efforts today. read more

Excellent location, plenty of storage units of all sizes to fit anyone's budgets. Its a gated complex with surveillance cameras all over the place, so while its already in a safe area - the cameras offer more relief! The location is clean and well kept, and plenty of carts to assist with loading/unloading items in and out of the units. read more