Not only are the storage units here clean and fairly priced, but the staff is incredible! Jim and Barbara do an excellent job at Managing the facility. They are super helpful and very kind. Along with Gina, they do an incredible job at providing excellent customer service. They make you feel welcomed, answer all your questions, and a true professionals. With that being said, there's really nothing more you can ask for! If you are looking for a storage unit In Mission Viejo, look no further. You will not regret it! read more

Great, friendly owners and staff. If you're missing a personal touch in doing business, this Stor-It Self Storage on Madero will remind you what's it's like to have great conversations with the local business owners in town. read more

Great service. The couple of site are so sweet and are always there to help with any questions. Site is very clean and have had no issues with rodents or bugs Highly recommend. read more

Super friendly and helpful staff even as I came at the very end of the day. They showed me several units and helped me select the one best suited for my purpose. Great experience so far! read more

Front desk lady was lovely and helpful, I had problems with my lock and was really stressed out so I asked for the staff help and they went out of their way to help me out. Mr. Gary is a professional and lended me a much needed hand. Thank you so much guys! You saved me so much time and this the one of ways I could show how grateful I am to you. read more

excellent service! Showed me around the property. the area looks very clean and well taken care of. Jim and Barbara were extremely helpful and kind. read more

I want to thank Barbra and Jim for coordinating and helping me out get a 5x5 unit. They both help each other and happy to oblige for any kind of concerns. Jim Gabe me the tour of the unit spot and Barbra gave me the low down on how payments work. Thank you Barbra and Jim for helping me out! read more

Jim and Barbara were super helpful. Was able to show me multiple units and book the same day. Super friendly and respectful.

Omgggg..... Move in was seamless!! Jess had wonderful suggestions for my needs, and Gary proficiency showed me a few units with both of them being so kind and professional!!! I'm super happy. Thank you! read more

Everything about this Storage Facility is top notch. Jim and Barbara are the best! They are so helpful in every way! The office and storage areas are always clean. The storage fees are totally fair. We have a nice unit. Very easy to pay. Highly recommend this storage facility! read more

Great People! Very helpful. Reasonable Rates. Been there six years had no problems at all.

We found this storage unit business on-line and decided to go look at it this morning. From the moment we walked in Barbara and Jim were so hospitable helpful and really were interested in finding us the right storage unit for our needs. They went through their list of available storage units, and their prices were so fair, we found the storage unit. The area is very clean. It appears to be very safe and you could tell that Barbara and Jim take a lot of pride in being on site managers of the storage facility. They were very thorough explaining everything about the storage unit along with the rules and just overall 110% customer focused and kind. I am so happy we found the storage unit and met such nice people like Barbara and Jim. read more

Excellent quality. Easy to start an account. Jessica made the process easy - answered all questions and provided great insight on options. Would recommend! read more

Jim provided with an exceptional customer service! He is caring, transparent, responsive and prompt. Awesome place and very reasonably priced! I am happy I moved to this storage from my previous storage where prices were go up every year. I would highly recommend this storage location to family and friends! read more

Barbara and Jim are amazing, kind, helpful and just great people to deal with. They are always there which believe it not is an issue for a friend who uses another facility. It may be air conditioned with elevators etc but on many occasions she can't access the bathroom during business hours which isn't good. Attitude is everything and Barbara and Jim are the best, thank you. James and Sandra McGowan read more

Very clean and easy to access. Matt and Gina are super nice and helpful. This is my second time renting here, the last time was 6 years ago. I don't know why I didn't write a review before - I really liked the experience the first time- that's why I am back today. I highly recommend this place. read more

This place is clean, convenient, and well run. Good lighting for indoor units. Good security. My only wish would be that we didn't have to check out the trolley carts. This is a very minor issue, and an understandable requirement. read more

We have been using this storage unit for the past year (B104) and I have nothing but praise for this place. It is well maintained and kept--every time I arrive, the staff is always helpful (they even waive at you when you arrive at the gate). They are attentive and always professional--I am happy to keep my business here. Other storage facilities aren't up to par to this one--I drive between San Diego and this location often. I am always happy to find their restroom clean and tidy. Sometimes, it's the small things that add up to greatness. This location does just that. April and Gary are super friendly! Thank you guys for going above and beyond for me and my team. -Albert read more

Barbara and Jim were amazing, I called in today needing a storage unit quickly and they explained everything in detail. I've never felt so confident about signing a contract! Barbara explained every detail of the terms and Jim made sure that he showed me all of my options on storage unit size. They were incredibly informative on everything! Great job!! Highly recommend! read more

Rented a storage unit this past weekend. The staff Barbara and Jim where helpful and made the whole experience easy. I had called ahead and she had the paperwork all ready to go by time I arrived. Thank you for great experience. read more

I have been a customer at this location since 2003. At the end of November last year I received a phone message from an employee named April letting me know that due to heavy rain the roofs leaked. She needed me to come to check my unit for damage. My unit had a lot of water damage and most of my storage items were ruined. They moved me to another unit and told me I would get one month's rent-free. I left some trash boxes in the old unit at the end of the night bc they had locked everything up before I was done and I couldn't access the trash. The next morning I received a call from April to confirm that what I had left in my old unit was trash before they threw it away. She also told me that I would be getting TWO months free rent, instead of one month, due to how badly my things were damaged and having to move to another unit. Yesterday I received a notice stating I had received a late fee for not paying one month's rent. It also stated I needed to pay that late month's rent. I called today and spoke with Barbara. I let her know that I should not have received a late fee because I was told I would have two months of free rent due to water damage. Barbara looked at the notes on my account and only saw a credit for one month. She said that she needed to call corporate bc she was new and wasn't there when the water damage happened. She called me back to tell me that corporate said that they only give one month free and I needed proof in writing that I was told two months. She also said that April no longer worked there. I don't have anything in writing, I was told over the phone. Just like how I was told about the original one month free. She said that they will not be crediting me the second free month. I asked her who the manager there was and she said it was her. I asked her if there was anything she could do and she said no. I find it very hard to believe that she couldn't make her own decision, being the manager, and credit me the month. She told me I could call corporate and ask them. She gave me a phone number to call. When I called that number it went straight to a voicemail asking me to leave my flight number? It didn't even say what company the number belonged to. I called Barbara back and told her the number doesn't sound like it's for a storage company. She said that was the correct number and also gave me an email. I asked her to at least waive our late fee, which she did. I then had to pay the late month's rent over the phone in order to avoid this becoming a collection issue. I have been a customer of Stor-It for over 17 years and NEVER ONCE was late or missed a payment. They are basically saying I'm lying about the second month free because I don't have it in writing and will not honor what the employee at the time told me. Why would I make this up and all of a sudden not pay just one month's rent? I will no longer be a customer. I will be canceling my unit. The fact that they won't credit me one more month free, for someone who has been LOYAL to them for over 17 years, shows me that they do not care about their customers. This issue, to begin with, wasn't even my fault and I never once complained to them about how most of my items were ruined. With what is going on now in our world, small businesses need their customers. It's hard to support a business that doesn't honor their word and doesn't support their loyal customer. I'm sure they could care less that I won't be a customer anymore but they should care about honoring what they tell their customers. Make sure EVERYTHING they EVER tell you is in writing or it won't be honored!!!! read more

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Such friendly and helpful managers - Jim and Barbara Maher. Very clean and secure facility. They were so helpful!!! They were very thorough in explaining the contract and very informative on all the storage options. read more

I was looking for a storage place close to home so I can store some items while sorting through others. This place is perfect! I stopped in and April and Gary were very knowledgeable and friendly. Gary showed me a couple different sized units, so I could get the feel of the actual space size versus just seeing the size on paper. There was no pressure to sign on the dotted line right away! They had a sale going on, quote me a rate that was good for several days, and let me decide what I needed to do. I am very happy I decided to store my items here! I feel my items are safe, I feel safe using the place, and everything is kept clean and in working order. The elevator is only for the cart with items on it, so I have to use the stairs, which is not a bad thing...I can say with confidence that April and Gary care about me and my health, as I am getting my aerobics going up and down the stairs! Thanks for helping me to get my "buns of steel"! You're the best! read more

I came in today to set up a storage unit. April was here at the counter and helped me quickly find a storage unit, filled out the paperwork, and paid the money. Overall experience has been absolutely awesome. The location is going to be perfect for me. Gary also helped me find the golf cart and the hand trucks so I can move my stuff easier. I'm going to tell of my friends about this place. Then the price was way way reasonable. read more

Shelly and Gary are very friendly and helpful! Filled me in on all the perks in the beginning, and not to mention the great storage rates. The place is very clean! read more

Their service and availability works for me. The only thing that bothered me was moving in the summer without AC in their storage area. It was hot and some guy kept blocking the lift. Rude storage neighbor, but that's not their fault. The prices are pretty good, and it's in a great location. read more

Awesome service! Went in after having an emergency come up and we had to store some things ASAP. April was so delightful to help and she actually took the time to work with me. Great service and facility is very clean! Thanks guys would definitely recommend! read more

This storage place has recently done some upgrades to there units: including new service elevators, re-painting the trim, doors and unit numbers. This company gives a move in discount, discounts for paying for six months (two weeks free) or a year at a time (one month free). They have several unit sizes to fit your needs and the workers are very helpful getting you into a unit. When I was finished with my unit, the check out was easy. There were no questions about why I wasn't needing the unit anymore, just making sure I had emptied the unit, removed my lock, it wasn't a mess and that I was paid up. That is really as painless as it gets. read more

Talk about unexpectedly great service! I highly recommend Stor-It. We sold our 5 bedroom house and didn't have our next place lined up before escrow was due to close. Stor-It offered us a great rate on 3 storage units. It's been great getting to know Gary & April. Their friendly personalities make the otherwise burdensome task of loading and unloading the units a little nicer. read more

If you need space to store stuff, this is the place to go! April and Gary are super helpful and have been amazing as I've been managing the transition from my mother's units to myself. Thank you both for being amazing! read more

Very friendly and professional, clean units. They showed me a larger unit on the ground floor after hearing what I needed and it was a much better fit. read more

This was hands down the best decision I made after visiting countless storage facilities, I knew immediately that Stor- It Self Storage was the one. They offer multiple discounts and help you find the best unit for YOU, even when it means less money for them. I highly recommend the location on Madero Road in Mission Viejo. read more

Their promotion is a ploy to reel you in. "$21 move in for any size." BUT WAIT! They don't tell you online that it's for LONG TERM leases. So $21 for the first month and then their regular month pricing for the subsequent months. How dumb is it that I only wanted storage for 2 weeks, but they wanted to charge me $116 instead of $132 which is their monthly rate. Oh what a discount! Yeah right... There are more storage companies out there with better promotion prices and you don't need to stay over a month to qualify for the promotion + complimentary truck rental for move in. To top off this review, I told the girl on the phone that I wasn't interested since I found a better rate. She kept being persistent about this location and their other locations for better pricing. Then she asked what company and when I didn't tell her which company she hung up on me. LOL. Where are your customer service skills at? Don't lease from this scam. read more

Very friendly family business ! Many thanks to Barbara and Jim for their help. The storage facility is easy access, clean and secured.

I'm so impressed with this storage facility. Gary and April really go out of their way to be not only extremely helpful, but so pleasant to work with as well! I'm happy doing business with this VERY clean facility and HIGHLY recommend it. read more

I've been a client of public storage for like 15 years and have never been happy there! I decided to make the move over to Stor it.. First when I inquired via phone I spoke to a very helpful and knowledgeable woman who answered all my questions... Going over to check the location out I was greeted by a couple who are the managers..They were so nice and welcoming!! The grounds are nice and very clean and Stor It has by far the best price!! Thank you Stor it I love my new space and will tell my friends and family!! read more

I have rented storage units at Stor-it Self Storage for over 20 years and finally reviewing. There have been multiple managers during that time and all have provided friendly and helpful service. They have always been responsible type people that I can trust and have peace of mind about my belongings stored there. The place is always kept freshly painted and clean. I know that is sometimes a challenge when strong winds bring leaves and debris swirling from everywhere, but somehow they clean it all up. Stor-it also maintains a safe environment so my wife feels comfortable anytime she goes there alone. I go there almost daily because I also have a unit for storing my business tools and supplies. Managers Jim and Barbara have been so friendly and always ready to help. I know my tools and personal items are safe with them watching over the property. The only thing that bugs me is periodic increases in rental fee, but just as any cost of living these days, everything eventually goes up. Thank you Jim and Barbara and Stor-it Self Storage for the excellent service you continue to provide me for all of these years. read more

Definitely recommend this place! Their prices were the best my husband and I could find around here, they have a variety of sizes to choose from, and the customer service is amazing. Everyone there was so nice to us, and Gary and April are the kindest and most helpful managers around! The 2 of them are always smiling and make us feel like valued customers, and during our move, they were always willing to go the extra mile to help things go smoothly. Thank you, Stor-It Self Storage, for having such great staff at your facility! read more

Easy to get a new unit set up. Price is very competitive. Units are a bit "classic", but the management is great and fits my needs perfectly. read more

Awesome storage facility! It's been a pleasure renting out two spaces at this excellent facility. Large units, reasonable rates and super friendly staff! April and Gary have always been super kind and amazing staff members. This is a storage facility that stands out from the rest with all around great spaces and customer service. Thank you Stor-It Self Storage! read more