Cybil was very helpful. She changed my view of the facility with her positive attitude.read more

Have utilized U-Stor Knox Ct for over a year with no issues what so ever. The staff are eager to…read moreassist with any issue and issues are rear. The grounds are well kept, having utilized several other Storage Complex's in the same general area over the years. I am a satisfied customer of this complex. Tony M

This is a great storage facility. It is very clean. The staff is very helpful and I have not had…read moreany problems here.

**********THE MANAGER IS A THIEF AND STOLE MY STUFF AFTER CHECKING OUT WHAT WAS IN MY…read moreUNIT!************* I bought a unit at auction. The manager, Megan, came by as I was clearing out the unit and stopped to talk to me. Megan pretended she was not the manager as she was watching watch I was pulling out of the unit which was thousands of dollars worth of tools. I told her I was going to need some more time, just a few hours, to clear everything out of unit. She said I would have to talk to the manager in the morning. When I arrived the next morning, the guy working there was not manager and told me Megan was the manager and she ordered me to be locked out and also said she had called someone to pick everything up. I was suppose to have 72 hours to clear everything out. I signed the papers with them 68 hours ago.

When I first got my storage unit it was $99 dollars for three months, then it went up to $156…read moredollars a month for about another 3 months, I just got a notification in the mail showing my unit is going up to $196 dollar per month. How is it that this place raises the rent so often and stays in business. Times are hard enough right now for the average person.

Rent Randomly raised by 80$!!! Workers are Very suspicious , Lockers near me got items stolen and…read moreGates never work would not recommend

My unit rent was going to increase and put me out of my budget. I went in to see if I could…read moredownsize units. A nice employee named, Yawn was able to help me. He was able to keep me in my unit and keep me in my budget. Ywan saved me money and time by not having to move units. Bale B.

I first did a review that was based on a very short encounter. I rented a space from them was…read moresupposed to be for 6 months time but the contract was canceled in less than (6) days they took my deposit cashed it AFTER I HAD SURRENDERED THE UNIT BUT DIDNT PRORATE THE MONTH UNUSED BACK AS I WAS TOLD AT THE BEGINNING IT WOULD BE DONE. The manager was rude and demeaning , actually lecturing me because I am disabled so because I had less than a cart of goods in the unit I "should have called the moving company she referred me to " unfortunately I was making myself ill due to my TBIs immune disorders and others and mobility issues so my doctor gave me a choice either stop doing what I was doing or be hospitalized! I took stop! I explained that to her and got berated for it! Tried calling corporate office spoke with May U she said that all the refunds were up to Ryan as he was the district manager for this area well I called numerous times called and called and called got one call back that was a hang up as my phone if it doesn't recognize the number puts you into spam. So they kept $150 of the funds for the month that they said would be prorated well if you take &136 +29+11= $176 +6 days=$29.33 so if you subtract the ?$176-29.33=they still owe me $146.11. Just because I have TBIs and have several disabilities does not mean I can't sit down with my financial advisors and have them look over the contract and the way that you have treated me. You see I was a very happy returning customer from a previous experience but after this experience I will do my best to steer away potential clients from this company as they are deceiving people and are abusive towards people who have disabilities thinking it's "okay " to treat them with fish or and disrespect to yell at them demean them and disregard their health ! Where you once had my loyalty you now hold my lowest opinion and anyone who treats clients like that doesn't deserve to be in mangement position nor in a customer service position. I even played phone tag with a person called "Danny" for weeks! Yet was told he had his phone on do not disturb for days yet it could have been resolved if someone would have taken the time and consideration for me and taken the time to listen and understand that you held the check for longer than I actually had the unit ! Then didn't even return the amount of money that you should have by your own standards. Everything in there weighed less than 3 lbs and took less than 5 minutes to get out of the unit assistant manager Zach watched as I emptied it then even tried to charge me for my own lock! These practices are shady and not of positive business model. I now understand why you have such a turnover ion staff and how you can't keep the customers . You rented out the unit to my neighbor he and Yvette have an under the table thing going she tells him when sales happen and when to bring in friends or relatives to sign so it's not officially in his name although he pays for it. SHADY!!! So now you have two people paid full for the same unit! I think some where there's a law against such practices. Especially since you kept my full months rent! All I'm saying is is that for all you individuals needing space rentals I used to say go here NOW IM SAYING BEWARE!!! If this is the way they treated me in a medical emergency, who's to say how they will treat you! Especially when you ask then point blank do "I need to do a letter in writing or have my doctor?" And the reply is no! I asked since the check hasn't went through can't we just invalidate the contract the answer was yet again "no" but the lecture the demeanor demoralizing well it went on for about 15 minutes before I had my full and left because I wanted to keep my dignity and my respect! I don't have to stoop to their level!

My experience would be a lot more stressful if not for Kasie. She has been a savior and an extreme…read morehelp! She checked in on me, let me know what was going on and different options. She really deserves a raise, she's the only one really out assisting customers. All the positives really are a result of her excellent customer service. StorQuest I would give 4 stars. Kasie gets a 5 star review. Thank you Kasie!

Zero stars! They will scam you and take your money automatically! Your rate is only good for a…read moremonth or 2 then it will be more than 5 times the promised rate. The insurance rate gets overcharged or double charged and they won't fix it. Nick the district manager doesn't call back, neither does the store. They over bill you automatically too and won't fix it. The place is trash! What a scam. And it stinks, has rats and cockroaches.

They will not honor their quoted prices…read more I was given a quote for my unit of $99/month. Less than 2 months after I began renting I was informed that the price would be raised to $138/month, an increase of 40%. I asked them what could've possibly changed in 6.5 weeks to justify an increase of 40% and they couldn't said that every now a d then they perform a "unit audit" and determined that this is just the price now. Makes me think that $99/month was just a teaser rate to win my business before they jack the price to what they actually want to charge, because how on earth could a $99 rate be fair 2 months ago, but suddenly be so out-of-line that they need a 40% increase. I asked for it to be lowered cause it was in bad taste to refuse to honor their quote in such a short time period. They refused. I left a review here to inform others and suddenly they realized that maybe they shouldn't jack their prices by that much so quickly and returned my rate to $99/month. They asked me to "help them out with some reviews left online." Since they returned my rate I agreed and deleted the review. It's now 5 weeks later and they have once again jacked my rate, this time by a smaller amount, only to $109 (10% increase). A 10% increase is still pretty unreasonable seeing as it's only been just over 3 months since I first became a customer. Given the context they gave me with the "unit audit" to justify their rate increase, the fact that this increase is significantly lower tells me that this time around it wasn't some BS methodology, but a conscious decision to push the price the price closer to what they really want but in a manner someone will grudgingly allow. In other words, their methodology for determining the rate increase isn't actually from a unit audit, but rather is just "whatever this customer will let slide." Poor business practices. Honor your quoted prices. If you want to charge more, quote more. And if you need to increase the rate, think about how reasonable the increase is given the amount of time that has passed.

This place has security cameras everywhere but they are not recording anything…read more My storage unit was recently broken into and even though the camera points directly to the unit there was mi surveillance video or any recording of any action that had taken place. I lost over $15k worth of tools and the insurance coverage is garbage when it comes to filing a claim Until the new management takes care of updating their security system I would not recommend this place to store any valuables

Really great service! It started with the initial phone call and continued through the facility…read moretour and the account setup in the office. Both ladies were professional, courteous and super-helpful. I was finished in less than 10 minutes and even got a recommendation of where to eat breakfast that morning after we were finished.

Best storage ever! Safe, friendly staff and clean facility!read more

The website was user friendly, easy to reserve a storage unit. When I realized I needed another…read moreone, Brian and Richard were ready to help. They both were super friendly and answered all my questions. The place is clean and secure. I would highly recommend this storage facility.

Two years ago, after my mother's death, I sorely needed a place to store her completed artwork, and…read moremany of her other things. I needed a place to put them that was safe from fire and theft. So I went to A Storage Place near El Rancho. The then manager, Richard, helped me immediately, and I was able to move all of these precious things instantly. I have paid by check for two years and never had a problem. Suddenly this spring, I received an email saying that I was delinquent on my payments. It turned out that their bank's check reader had misread my check and had put an extra digit at the end of my account number. They assumed that I had written a bad check. As a successful educator of more than three decades, I have never in my life written a bad check. I contacted my bank and worked through them to try to resolve the issue with A Storage Place. The new manager, Brian, hung up on me three times. He shouted at me over the phone and was exceedingly rude. Then my banker, Lily, try to reason with him, and he hung up on her three times. Finally, our bank manager Helen was able to get him to calm down and talk to her reasonably. She ended by saying very firmly, "Our client did not write a bad check. You can simply re-deposit the check with the correct account number." Apparently he did not get the message. I had to send them another check. The way that I was treated then and the way that I was treated when I decided to move out has shown me that the people who run A Storage Place have no idea of how to behave professionally. If I had treated the people I worked for as a professional educator the way I have been treated by the staff at A Storage Place, I would've been fired on the spot. If you wish to be treated with respect, do not rent a storage unit from this business! There are so many other options!