The entrance area was clean and inviting, and the unit itself was clean. I like that I don't have…read moreto keep up with a key and PIN code to get in and out, the app is really convenient. Mikoya, the assistant manager, was super helpful as well.

I so love this place and the security. They make sure you are ok and if you have any problems they…read moretry to fix it right away. Great choice to make.

I see all these reviews from recent people and I might add that they do have a few newer people…read morethat are amazing, with great customer service however Carl is the absolute worst and he does not stand behind his mistakes or the mistakes of his team, he ignores them. I have had this storage for almost 3 years so most times I forget about it and pay 2 or 3 months at a time, however my rent has increased every 2 or 3 months since I've had it. I have asked about this and inquired and only thing Carl recommended was to change the due date. Then here comes the newbies and they say no let's put in for a rent decrease you've been here awhile and boom. I call and mentioned it to Carl because it didn't change on my account and he says it'll be another month from it was done. I was upset because that's not what I was told and Carl just sat there and said nothing and then repeated the effective date. I then went online to pay my balance and I see there's an auction coming up Friday so I go on the site to look and here is what my things that I had professional movers, put in years ago, what it looks like and things are missing because this storage was packed down no room to even move anything. So they have ran through my things and started bidding on them before they are even up for auction. Look at my things, this is a disaster and one of the biggest mistakes I made leaving my things in their care. I have been crying to corporate looking at these photos for hours, this is unacceptable.... I have yet to receive a call back from corporate or the district managers which they have been telling be all week and last week, they comment under my review on their website like they care and I've attached photos and I called the number they listed and nothing happened, Don was unaware of what was even going on and he said he didn't know how to help which is what I've been hearing the past two weeks.

EDDIE IS THE BEST‼‼very thorough very nice!! awesome help and direction couldn't have had a better…read morerep Eddie is awesome and funny!!! Recommend this storage space 100%

I visited the Hudson Bridge location today...And Michael was very professional and nice . I had a…read moremove in issue and it was taken care of with no stress.... Move in was an ease

I have been using this place for almost a year now and have no complaints. They continue to keep…read morethe buildings clean, the gate is always closed and working and staff has continued to be super friendly. There was even an incidence where I thought there was a dead cat in the building and it freaked me out. I called the front and the lady came with a broom and dust pan. She was freaked out too but was willing to brave it out in the name of customer service. Fortunately, the cat had moved by the time we went back in ready to remove it.

location 1491 N Hairston rd Stone Mountain has be an the…read morebest as far as customer service support quick response time and the Assistant Store Manager Leon Glover was amazing in informing me of the issue I had with my gate code I would recommend this location to anyone family and friend

Rosie was absolutely amazing and very helpful. She was thorough, and got me setup in a timely…read moremanner.

The Store Manager Wasima Jackson was Awesome! We viewed several units and she found me the perfect…read moresize unit I needed. Nice customer service and knowledgeable. Thanks!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Excellent Customer Service!!!!…read more Brand New Storage Facility located on Memorial Drive 3076 Memorial Dr Atlanta, GA 30317 I initially made my storage reservation online before I visited the store location. The Facility Manager Jadarius Thomas "JD" called me immediately to confirm my reservation. Today, I actually visited the store and "JD" and Anthony were very professional and welcoming. I was given a complete tour of the facility and I was extremely impressed, mainly because the facility is brand new. They have storage units in all sizes to meet your needs. JD explained the monthly storage rates to me and he also explained the affordable insurance options to protect my furniture from flooding and damages that might occur. I elected to take the coverage because I'd rather be safe than sorry. If your looking for a new and clean storage facility, I'd definitely recommend this location.

I am only giving two stars because of the amazing customer service they have. I wouldn't recommend…read morethis company to ANYBODY there is always some unknown or random fee applied to your billing and they raise the price of your storage unit time and time again. Honestly don't waste your time here unless you want to keep something VERY SMALL 5x5 in there and nothing for longer than 6 months. Oh and expect to be charged days before they say you have to pay the bill and oh be ready to pay about $500+ if you miss a month. The establishment as a whole gets a big fat ZERO, lovely people working there though. Oh and it's big and confusing to navigate and super hard to transport things if you're not there when the office is open to use a pulley because they lock those up at night.