I have been using this storage for years now. moved in and out a few times, change the size of the…read morestorage unit, etc., and CJ was there every single time helping me with every step

Great Staff, Reasonable rates. I've used Extra Space in 3 states and they are all excellent.read more

Connie has so been helpful giving me information on both properties in the area and while I was…read moreactually going to "go with the other" she continued to help me. Some how a misunderstanding came about and at the last minute (I do mean last) and she was able to fit me onto her site whew ! When we arrived she had just finished cleaning and treating the unit to be rented. We started the paperwork, she explained everything and later delivered an envelope to me knowing that we were on a time schedule. If you need a storage unit call about availability Ark fills up pretty quickly and the "special rates" are "good for six months only."

Who knew a storage place could make you feel at home?!?…read more Connie and Laurie are absolutely fantastic! I have been using this facility for over 5 years and I will never go anywhere else. Location and price are important but being able to access my unit at anytime and still feel safe is huge for us! This facility and specifically the ladies that work here are so kind and helpful that we have several family members and friends that have units at this facility. If you are considering a storage unit then look no further as this is the best bang for your buck! Clean units, friendly staff and safe access 24 hours makes this the best storage deal in town!!!

The staff is never there to ask or answer questions for you . And the walls are falling in on my…read moreunit and people from the next unit has access to my property . My things are not secured . There are unexpected price increases and high rental .My property was damaged when doors were replaced on all the units and it was never replaced , nor paid for .

I have been with Cubesmart since my mother passedaway in 2019. I had to hurry and move her…read morebelongings into a unit when she died. Since then, we have had several major expenses come up which has resulted in us having to pay late. They charge a huge late fee (around $50) which we have paid. My complaint is the insanely high late fees and their lack of willingness to even consider waiving a single fee. They've made roughly $3000 in late fees off of my hardships. Even worse, without warning, I will receive a bill periodically with a new increase. Last month, my bill was $344 and I logged in today to pay and it is now $399. I don't know how a company can not only increase rates without any notice but they have no compassion for anyone who is struggling. Their late fee is 20% of the bills total which is way above industry standard. Lastly, when I moved into the unit, I was told there was a 10 day late fee grace period. This is not true as my bill is due on the 3rd and the fee was already assessed on the unit today (11th) They make up rules as they go, add new charges when they see fit, and lack compassion regarding their clients hardships causing them to continue a viscious cycle of late payments since they can never catch up with all of the fees and increases. ​

I love the curb appeal and always said I would use this place when I needed storage. I came by to…read moreopen a new account and there was a sign on the door saying "Be back in 15 min" but no one ever came back. Whoever was working had closed the store early. It was only 5:43pm.

Beautiful building. Kept clean. Great storage unit. Good business hours, access hours and access…read moreoutside of business hours. Kind, friendly and helpful staff.

The entrance area was clean and inviting, and the unit itself was clean. I like that I don't have…read moreto keep up with a key and PIN code to get in and out, the app is really convenient. Mikoya, the assistant manager, was super helpful as well.

I so love this place and the security. They make sure you are ok and if you have any problems they…read moretry to fix it right away. Great choice to make.

I worked in Georgia and had to store some of my equipment to accommodate my family, who traveled…read morewith me. The site is well-maintained and very clean. Bambi, the associate working there, was very friendly and could answer all of my questions. Throughout my time working in Georgia, she was invaluable when I came in to make payments and with changes I had to make occasionally. I will be utilizing their services again when working in the area, and I have recommended them to my friends who work in that area.

From the owner: Family owned. Staff is kind and caring. KD wouldn't have been in Fairburn Ga. This long if we…read moredidn't care about our Tenants. We are also the LOWEST priced in the area.

Had a great experience during my rental. Staff members, especially Troy, were all very helpful and…read morefriendly. The dolly/ carts make moving in/ out a breeze!

I really usually only give reviews when I have a problem with something or a representative…read more However, today I am leaving a review showing my appreciation the Store Manager of the Smyrna location! Due to the changes in the mortgage / real estate industry, it has left me needing to get a storage space. So I have been there for over a year now. This manager from day 1 showed compassion and understanding. He has proven to be a very professional, attentive and fair representative of the company. When I leave a voice mail, he returns the call usually the same day. I just want to say Thank you Eric - you go above and beyond for your customers!