The storage unit and facility was very clean and well maintained. The price was good until I got my new statement and the price went from $88 to $107 that was after being at the storage facility for less than 4 months. I understand that they need to make money also but really a increase in that short amount of time seems kind of like I was getting ripped off. Once you are on auto pay they just take the money no matter what. Seems kind of shady to me. read more

Awful! 300% monthly price increase in 5 years. Be careful of this place. Their contract says they can increase rates (with no limit) with 30 days notice. In Feb 2021 I paid $127/month for my unit. In Feb 2026, they increased to $508/month. I have no respect for whoever owns this place. I've had storage units for over 10 years in other cities and it was always a 5-10% annual increase. At this rate would they plan to charge me $1000/month in another 5 years. We'll be cancelling our contract so I don't care anymore. Just wanting to share so other people can be aware of what they're getting into with this place. I never would have imagined this. read more

Dont waste your time here. Raise your rent over 40% every 3 months. And even if you move out 1-2 days into a month. They will still charge you for the entire month. Customer service is horrible in dealing with this and offers no solutions. read more

The service at Public Storage is getting worse. They charge a non-refundable administration fee even if you cancel before moving in, which makes no sense. I wouldn't recommend this company. Also, be careful when booking online--they can charge you extra fees without clearly informing you. In addition, this company does not prorate rent after you move out. They charge for the entire month on the first day, and even if you move out on the second day, you still have to pay the full month's rate. read more

I gave the five stars. She, who is "Jessica" explained very nicely and clearly. I've never rented a storage, and I didn't have any idea about it. Anyway, she helped a lot, and office is also neat and clean. Thank you, Jessica! read more

Public Storage - Livermore Public Storage - Self Storage Near Me - Livermore, California

First off, before I start my rant, let me tell you the front desk girl Jessica, she was great. Courteous and professional, but her hands were tied. It's an issue with PS corporate I guess. First off, the reservation email. I read it. And read it again. First month, then a discount, then an admin fee, then that's it. Per my email, total move in cost was $45.50. Fine. I get there, and ask me how much I paid to move in? $78.39... why you ask? Well they don't tell you that insurance is required. I checked the email. It says "What you'll need at move in....1) govt ID 2) this email." ZERO mention of bringing in insurance docs. So I tell them I have homeowner's insurance that covers it. Nope. You have to show proof. So, $11 it is. Then, you MUST purchase their lock. Funny. Because I have a perfectly good and brand new lock with me. Their in-house cylinder lock is $20. READ the contract...page 2 sec 3.2 reads "you will provide, at your expense, a lock that you deem sufficient...you will not provide a key to us..." Funny. To recap. You might wanna change that reservation email to better inform customers. I was pretty irritated. Oh and here's a novel idea. If someone doesnt bring in their insurance on day 1, why not give them a 5 day grace period to produce the paperwork. I'm sure there's a corporate rider somewhere. Instead of charging $11, then having to come back IN PERSON to cancel the insurance. Since I can't do it online. read more

Excellent customer service, reasonable prices and very safe facility. I highly recommend this Public Storage facility.

The Manager, Jessica, took me around to show me the available units. It was like talking with an old friend. She was professional and patient, answering all my questions after she listened instead of jumping in with a canned answer. Truly some of the most amazing customer service ever. What she didn't know is I had visited two other stage places. Not only was PS the cleanest, most efficient, and seemingly secure, BUT the customer service was that of Nordstrom. FIVE stars aren't enough. read more

The Public Storage Facility on Technology Way is newer than some of the others in the surrounding area. This equates to better security, better lighting, cleaner campus, and the electronic keypad location is accessible from your car (you don't have to get out of car to punch your access code). The facility manager, Jessica, is professional, very friendly, courteous, and helpful. Don't buy or bring your own lock... Caveat: PS will require you to purchase a special key cartridge lock (not a pad lock) that only fits in their storage facility. Cost is $20... and it's yours to keep. Check your home owner's insurance to see if it covers off site storage, or you will be required to purchase storage insurance when you sign your contract. Reserve your storage unit online for better pricing. read more

They keep raising our rates (every 6 months) with no warning. Obviously, we can't just leave and easily go somewhere else. The rates were high to begin with and now they're very high. I'd recommend reading all of the fine print before locating your things here. (thought I had but didn't see this note that they raise your rate after 6 months) Or, don't plan on using their services for more than 5 months. We'd have gone somewhere else had we known. Need to add: the customer service is EXCELLENT. read more

Safe, Clean and convinient. Very nice staff that help with any questions.

We have used Public Storage on Technology Drive, Livermore CA on two separate occasions. One was for personal use, right after moving to Livermore, and the second was for business storage. The two occasions were about 5 years apart (the most recent engagement just finished). In both cases we found it to be a great experience. The property was well-maintained and secure, the management was pleasant and helpful, and we were able to get the size unit with the outside access that we needed. We have just vacated the business unit as we no longer need it, but we would highly recommend this Public Storage location again and will definitely use them again if the need arose. read more

I moved from Merced California to Livermore California and on October 18,2019 I found an internet special on a storage space at Public Storage, which was quite a savings over the standard rate. When I signed up for the space I questioned the manager about the validity of the price and how long it was good for. He assured me at the time, even tho it was a special offer, the price would not change as long as I paid for the space and until such time as I vacated it. On March 1, 2020, I was notified that my monthly charge would increase by over 25% and that it may increase again in the near future. I requested a review and was told by the district manager that I was paying below market rate for the storage space and they would not honor their managers commitment and assurances that he gave me. DO NOT TRUST Public Storage . There internet savings offers are just a FRAUDULENT way to get you to sign up for a space and then in a short period of time they WILL increase the costs to you read more

I've had two storage units at this location since 2010. WORST IDEA EVER!!! The unit is a storage unit. You can put stuff in it... but dealing with the company is HORRID! They'll take your money every month, but forget ever getting anyone to help you. The employees in the office have zero ability to help. It all goes to higher up manager who is never on site and you can never talk to. Of course you can call the 800 number and speak to someone in a call center who will undoubtedly give you false information. I finally moved out completely and will NEVER do business with this crooked company again. Oh, and be prepared for them to bump your rent at least 10-25% every six months. Situation: I'm ready to move out. I call the 800 number (because no one ever answers the phone in the office on site) and the woman who answers the phone walks me through how to request a move out date online. A calendar pops up and certain dates are grey, so I choose Friday the 5th. I tell the lady I want to make sure I don't have to pay an additional month's rent by moving out on the 5th. She says as long as it isn't grey, it won't cost more. Ok great! I move everything out on the 5th and go to the office. They say, you owe another month's rent. I'm like, oh no. The lady at the call center said this is how it works. Guy at the desk says too bad and if you don't pay, they'll send you to collections and ruin your credit. Remember I've been here 9 YEARS!! I've paid my bill on time every month for 9 YEARS! I'm out 5 days late because the call center lady told me it was like a grace period. I have the email confirming the date. Nope. It stands. He calls the higher up manager and the manger says "too bad". The call center was wrong but that's not our problem. Oh, but it is because you're THE SAME COMPANY! Literally never again with these criminals. read more

Don't rent a storage locker from this place!!!!! The manager "Jackie" is a real b!tch. I put my gf on my ap for emergency contact, like for it I ever die, she can have my stuff. If I am even a day late for the rent, on the 2nd, she blows up my gf's cell over and over again and threatens to auction everything off. I've had other storage places in the past and if you are ever late, they try to work with you, but this lady is just foaming at the mouth to auction your stuff off. What's funny is that I have another locker from the same company in another city, and the customer service is totally different. If you live in Livermore, go to the other location where the b!tch Jackie isn't! read more

Received a notice in the mail a couple days ago that Public Storage - Livermore is raising my rent 16%. Went in there today to discuss my options and they stood by their 16% rate increase. I'm taking my business elsewhere. Regards, Chris June 2011 read more

Cheap storage. Easy access to our unit. Friendly and awesome staff. First month only paid a buck

I went in and Jessica helped me. She was AMAZING. She made sure I was getting the right size unit because the phone consultation was way off for our needs. Great customer service. She was also very cordial and nice to people who were waiting. She acknowledged their presence and said she'd be right with them which is huge because that's a pet peeve of mine. Thank you so much Jessica. read more

I've been renting a unit off and on at this location since 2008. The main reason why I always come back to this location is because of it's cleanliness and top notch customer service. I've dealt with Nicole, Steve, and Jessica, and all have been extremely polite, professional, and accommodating. They all seem to enjoy what they do and it translates into their high level of customer service. Steve was very always very positive, upbeat, and extremely helpful. It was unfortunate to hear that he's no longer with the company. He was replaced by Jessica, who is, in my opinion, Super Woman. She's on top of everything while keeping a very positive attitude. She's pleasant, courteous and very professional. I have to say the only thing I don't like is that they lock up all the push carts at night, making transporting after office hours very difficult and inconvenient! read more

Customer service here is hit or miss, but I've seen worse in other locations. The only thing I did like is that this particular Public Storage hikes the rent up less drastically than some other bay area locations. Otherwise, it's pretty much the same treatment everywhere. read more

Not always the least expensive, but you can find great deals w/internet pricing. Fantastic customer service... Jessica was wonderful, easy process getting into my new storage..Thanks you Doug read more

Long overdue! I recently vacated but I just had to do a review because the service was awesome! Originally I went to the Public Storage in Livermore, but had to rent in Milpitas. Jessica was informative and friendly. The property is clean and inviting. Thanks Public Storage for your amazing service! read more

Jessica and Nicole have excellent customer service! Very friendly and listen to accommodate your needs. This storage facility seems very secure and clean. I'm happy with the price and size of my unit! read more

having to move is so stressful went in to get a space an thought it was going to be a long and difficult process not at all, Jessica at the front desk was very helpful and answered all my questions made it really easy showed me my space and the Property was very clean and is very secure just like that i was ready to start to move my stuff in, great customer service I will be storing here in the near future and would recommend this location to anyone in need of storage! read more

I would definitely recommend this particular branch to everyone. I was helped out by an associate named Jessica. She was very detailed, smart and really friendly. read more

I am editing my review and up-rating it because they did fix the billing issue I had before, and gave me credit, and they let me move to a different unit. So they fixed the problem, but I had to wait for a regional guy to come in and correct the paperwork later in the week. The storage units are clean and it is in a safe location. I would give it more stars except I am not a fan of the type of lock cylinder they require you to buy and their rates are a bit high for this area. I have a less expensive unit elsewhere in town. I would rent here again just for really valuable things that require climate control so I did keep the lock cylinder when I moved out. read more

Jessica has been great. She is friendly, helpful and thorough. She has made the difficult stressful time surrounding moving so much better. I found my units clean and easily accessible. read more

When I came into this public storage, Theresa was so helpful and kind to help me find the right size for all of my things. She made everything so simple and easy for me in this hard time with moving. I would definitely recommend to come here, it's very secure and in a great area as well! read more

This facility is very nice, 5 star, no complaints there. The problem is with PS's business practices. The other reviewer is correct about added costs at move in. You must purchase their insurance and their lock, so count on an extra $30 that they don't mention until you get there with all of your stuff. Then count on them raising your rent about 20% every 4-6 months... again, after you have all of your stuff moved in, you're stuck. Then, if you move out after the first of month like we did... don't count on any refund for the unused days for the rest of the month. We gave about 5 weeks notice that we would be moving out on the 15th. We were actually out a couple days before that and on move out day were informed we would still have to pay over $110 for the rest of the month... for nothing! A response and/or reminder of this ridiculous policy when we gave notice would have been nice. Ripoff. read more

Super clean facility, very secure, wonderful, knowledgeable customer service from the onsite manager, nice and flat surface to drive on and in a quiet location surrounded by finished commercial buildings and not construction zones or freeway debris! Great introductory prices with plenty of size options I find out any visiting the site. read more

I came into the facility on June 30th to discuss moving my business's items from this storage facility to another, less expensive facility. I also wanted to downsize the unit. Theresa was working at this location, and was very knowledgeable, despite the fact that her home location is in Tracy. She was positive and upbeat. Theresa was so friendly and easy to deal with that I ended up deciding to stay with this facility and just get a smaller unit. Theresa went way above and beyond her job duties, and I appreciated her help so much. The icing on the cake occurred when I stopped in today to complete one final task, and Theresa offered my friend's dog a cup of water. This may seem minor, but I believe, as Ghandi said, "The greatness of a nation and its moral progress can be judged by the way its animals are treated." Theresa, thank you for everything. read more

This public storage location was great. We kept our belongings there for almost two years. The facility is clean and Jessica and Chris were great to work with. read more

I've dealt with other storage facilities in the past, but Public Storage in Livermore was the most accommodating from the beginning. Storage unit was clean, easy drive up access, and the property manager was friendly and answered all my questions. read more

This is an outstanding storage location. Easy access via main roads but you can get in and out without feeling "pushed" by traffic. Jessica, the property manager, is as good as you can get. She follows procedures to a "t" (e.g. daily property and lock checks), is not pushy and has good practical advice, and in addition is very friendly and personable. I feel super comfortable with storing here read more

Easy to use on line reservation tools and Excellent service from Jessica to complete the contracts quickly so I could start moving in right away. read more

This review is specifically for the amazing customer service that was provided to me by Nichole! I came in stressed out and left feeling calm and zen. Her helpful attitude, reassurance and helping the customer attitude really made my day! read more

I love this public storage location. Always so clean and safe. Jackie is so wonderful to work with. I have had four different storage units, soon to be five and Jackie has always handled my transactions very politely and with grace. I wouldn't ever want to have my belongings at another storage facility other than this one! read more

Excellent service. Rachel helped me decide which unit was best for my needs. She was efficient and made the process smooth. Great location, easy access, and met my needs. read more

Overall great experience! Clean and quiet facility, but Steve took my experience to the next level. He was very upbeat and energetic and extremely helpful with providing information and getting me setup as a first time customer. I wish there were more people like him in this world that took pride in what they did and had a positive attitude. Steve provided me with some of the best service I've seen in a while! good job Steve! read more

I don't normally use Yelp but I want to create this account basically to make this review now I just moved out to Livermore and this was the first recommended place my friend told me to go. So I went down to check out the place to see if I could store my belongings and check out if it was safe and secure. When I got to the office there was a few customers ahead of me . The customer that was currently being helped was giving the employee a very hard time. Eventually the lady left and the employee moved on to help the other customer ahead of me then to me. I believe his name was Steve and when he finally was able to help me he took me around to look at units and answered all my questions it was a very friendly and helpful experience despite what just happened a few moments prior. I wanted to give a review to let Steve know that there needs to be more employees in the world with a smile on their face and to be as friendly as Steve. I definitely will be coming back here in the future as long as Steve is here to help me out this facility is very clean very secured and also one of the newer ones I've seen read more