We used Extra Space Storage in Okolona and had a smooth, straightforward experience overall. The…read morefacility felt clean, well lit, and secure, which was a big plus when storing belongings long-term. Access hours were convenient, and getting in and out of the property was simple once everything was set up. Security features like gated access and cameras added peace of mind, and the units themselves were in decent condition with easy loading access.

This review is for the staff that make it easy to transfer a unit over to someone else in your…read moreworkflow. I've inherited a fair amount of storage units over the years and it can often be a headache when you live in a different state, including the need to transfer it over in person (what?!) Not this place! We were able to have our person on the ground arrange to transfer the unit over to me on the phone (quick phone call and it's always nice to speak to a friendly person) and then when I had to transfer it over to our new person on the ground it was quite seamless. Billing is conveniently done online. No complaints whatsoever.

Great service. Lady at counter offered me a alternate drop off location and a $100 savings if I…read moretook it there. It was the same distance from my house as the location I was going to use so why not. They were very friendly and the guy in the parking lot who hooked up the trailer was a nice man as well. Very welcoming environment and will use again if needed.

There only ones who have cargo vans available so have to use them .very rude unpleasant people they…read morelack customer service skills .was here from Florida handling my mother in law estate with my wife . Was working with a main GM over them .. Who knew all the details and everything going on? It was duly noted, my wife already upset from her unexpected passing of her mother. She gets a phone call that the cops have been called for theft of a truck which we had paid on and the g. M knew we were paying the full amount in a few days after the state was settled. They called her work, leaving voicemails for theft. She lost her job Still hasn't got her job back to this day over this and they have nothing to say they're inconsiderate, and they all need to be fired when complained to the g. M he took care of everything on the truck. Rental part couldn't do anything for my wife's job. And everyone still works there even though they need to be fired.

Of all the storage places I've used over the years, The Storage Project on Cooper Chapel Road was…read moreby far the best! They have amazing customer service and are incredibly friendly and helpful. The place is very clean. Their prices are low. If you're looking for a place to store your stuff- they are the best.

Great Assistant Manager. Awesome customer service…read more Super skilled. You won't regret it !!!! Also ...free water and red pens!!!!! Just saying.....

Thanks to Lori we got our storage situated And was able to…read moreuse it we had a little hiccup but thanks to Lori's awesome customer service we where able to get into our storage thanks Lori for your help and patiences

This is my first time using any kind of public storage. I found Public Storage on line, and there…read moreprice was a bit cheaper that others I was looking at. The location was also a factor for me. I did everything on line thru the website and email. I rented a small unit for a reasonable price and everything was very easy. My unit was ready within a day or two.

I've been with these people for over 4 years I've kept my car there and the place is well…read moremaintained and taken care of he has grown he runs a good business and their top-notch people and if you have any problems all you have to do is talk to these people and they will work with you there's been a couple times I've got way behind on my payments any owner has worked with me and he never raised my rates I would not suggest any other place but these people their family owned and they're great people so if you're going to do any storage give him a chance you won't go wrong and I want to thank them personally I appreciate you all there I thank you so much for the things that you've done for me and help me out thank you again Robert Summers

I'm *very* impressed! This was the 2nd facility I've used for short term storage recently. The…read morefirst place was a horrid experience, rude employees, they offered very short access hours, and these were just the beginning of the nightmare I would be subjected to - in the end, my indoor climate control unit was ravaged by water damage and it was nearly a total loss. When I stumbled upon 24 hour self storage, I had doubts and didn't trust that anywhere I went, nowhere could be this good to be true. Right?? Boy was I wrong!!! Not only was the cost about half of what I'd paid in the past, but I had a larger unit. I definitely took note that the grounds and units were exceptionally clean, as well as quiet! The staff was incredibly kind, attentive and helpful. When it was time to move my belongings out, and to our new home, it was almost bittersweet! Should I ever need another storage facility in the future, I know where I'll go..without a doubt!! Thanks!!!

The online app to enter the gate never worked and I ended up having to call customer service every…read moretime I wanted to enter or leave. Customer service at the property never answers regardless of the time. I put in a move-out day 2 weeks prior to when I intended to move out and got no information regarding the next steps for move out. I have called the normal line as well as "getting connected to the property" no one answers or calls back when there was a message requesting information. I have not been able to see a property manager at all during my time renting a space to help resolve any of these issues. I finally got in contact with someone and they said there were other ways to move out, how was I to know this if no one answered until today. So now I am being charged for an extra month as well as late fees because I could not get in touch with anyone and not with a lack of effort. The unit itself was clean but that's all I can say, the lock that they provide is also impossible to use and get in and out of the lock space, both my boyfriend and I had to fight with it every time I wanted to use my unit. When I rented it didn't seem as though I could opt for not paying for their lock even if I had my own.

worst customer service, do not deal with this company they…read moreget you in with a great deal and they increase your rent significanlty and then you can't find anyone to help you to get out of it and then they start charging you fees and put your account go to auction. for a long time customer being with them more than 8 years they just don't care.

Sarah & Amanda were great! Sarah went over everything in detail and answered all questions. I…read morewould definitely recommend this business and will be my go-to spot for my storage needs. Terri Armstrong

I reserved a unit here about a week ago. My first time using a storage unit ever. I was quite…read moreanxious about the whole process in general but WOW, Amanda was so great. She was so patient with all my questions, explaining the process and showing me different size units (as well as elevators and entrances) IN PERSON so I could make the right choice for my needs. Our conversation was a textbook example of great customer service. TYSM, Amanda!!