Looks dark, dirty and scary. It's not. I needed to put my things in storage for an indeterminate amount of time. They "lived" here. It's cheap and basic, but even my mattress that wasn't wrapped fully was in great condition six months later. I know I was over-reacting to the unpainted walls, but they look dirty. A couple of things: my space was on the inside and it was hard to trigger the light sensors. I did most of my move in by cell phone light. And insurance is mandatory. you can discontinue it if it's covered by your household insurance but is needed. I wasn't expecting that and it added $10-$15 a month. Move out is simple. Alas, there's no refund on amounts paid in advance so I paid for a few weeks that I didn't need. Oh well. read more

Public Storage - All moved out. A 5x10 unit. - Self Storage Near Me - Lynnwood, Washington

Worst storage place I've ever experienced. Unexpected increases and unreasonable as well. My rate went from $150 to $250 in less than a year. The lady told me it's the same thing as renting a house it goes up every year lol had issues from the get go my first units door was broken and wouldn't close properly so they gave me a different unit but said it was going to cost more. Should have knew it wasn't the place for me. I will be moving out of my unit next week. I suggest you find a family/private owned company that won't f*** you over. Rude and no help. I could go on and on but just save yourself the annoyance of this place. read more

Handles on both exterior entries to our unit were broken. Reported. Never fixed. The inside is all made of cheap ass gross plywood. Rat bait traps everywhere. Saw a rat while loading. Was trying to get my house staged so no time to move again. Upon move out there was rat urine on our bins and feces on the floor. Do not rent here. Disgusting. read more

jcrane@publicstorage.com Barrett, I checked my rented storage unit last weekend (Unit 3397) and found the contents to be destroyed by rodent activity. Every box was impacted. Clothing and personal items were chewed by rodents or covered in fecal matter and urine. Of course, I purchased the insurance offered by Public Storage, which is essentially useless against this level of infestation and the obvious lack of barriers present at this facility. The coverage limit is just $250, which doesn't cover the disposal expenses at the local transfer station. I would like to know if any effort was made by this storage facility to inform their customers about the rat problem. As a customer, I received monthly reminders to pay rent but I received no other communication from Public Storage. Also, for a very minimal cost per unit, Public Storage could and should install 1/2" hardware mesh across the top of each unit where an eight inch gap exists and serves as a rat freeway between units. In the time it took to unload the unit last weekend, three rats were spotted at the top of the interior walls. Everything stored in Unit 3397 was destroyed and thrown out. The furniture had to be cleaned before it was donated. Essentially, I paid Public Storage a monthly fee to entertain their rats and lost the value of personal items and furniture. I would appreciate copies of any broadcast or general communication made to customers at this facility in the last 18 months. Please advise. read more

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Honestly one of the worst storage units out there had an account with them for almost 1-2 years they raised the rent $100 dollars the amount I usually pay. And they only sent one email that got pushed to spam and my fiancé told me how much we were paying and couldn't believe it. I've tried calling multiple times never got a call back left voicemail. I am moving out of my storage unit before the months up but they still had me pay the full amount and I can never get ahold of anyone at the site read more

The storage unit and staff are good however the rental has been raised twice in a year and now is over double what my starting rent was. This went from around $200 to over $400 in less than a year read more

My things were damaged by painters and public storage won't even call me back, including the property manager. They couldn't keep rats out of my unit either. More than doubled the price over 3 years and your things aren't even safe. read more

Update! I sent an email to the CEO of Public Storage about my experience. Within a few hours I received a call from the regional representative from PS. I am very impressed by the company's and rep's concern about rectifying my issue! I received a full refund in a very short period of time. Thank you PS for showing that you care! read more

Did everything on line. Before I got there, had everything I needed did not have to go to the office. Perfect day and peace of mind.

Great service, friendly staff, easy to access, quick reservation. Definitely choose this one if you need quick easy storage.

Worst company to work with. Raised monthly rate multiple times. Hidden fees, garbage customer service. Will NEVER be a customers of theirs again read more

I reserved a spot at a different location, didn't find out until I got there that the storage unit was at a location that I did not book. Once I got there they had my storage unit number wrong and failed to give me the code to get into the unit. Horrible experience, especially when on a time limit with renting a uhaul truck and our home going on the market next day. Will never use public storage ever again for their incompetence. read more

This place is a rat infested dump. Unless you like rats and want your possessions to smell of rat excrement, choose another location. Staff are never the same two days in a row. Manager is now on medical leave. I'm guessing it must be hanta virus. They did offer to waive the fee if I wanted to move my rat damaged possessions to another Public Storage location. Ha ha ha. Hilarious. Public Storage does send out reminders to pay your rent but they send no communication regarding the rats they've been hosting for months. You can actually see the rats running along the top of the walls that don't touch the ceiling. read more

Don't rent with public storage they raise their rates and late fees every six months and if you talk to someone they will say they will lower your rate for six months but rather when you go to pay your storage it's the same rate so you call and they lie about saying the rate will change!!!! They are a rip off and take advantage of people in bad situations! Our rate is almost 500 a month we started at 200 4 years ago! We were infested by rats they peed all over our stuff - they did nothing! They make me sick we are out of there asap! Go anywhere else but there!!!!!! read more

I have to thank Josie for going above and beyond to help me when I lost the keys to the lock on my storage door and had a buyer for my refrigerator which was in the storage room!! She contacted the lock smith and asked him to help me out on a 3 day weekend and he agreed!! To help make up for my bad day she didn't charge me for the new lock!! read more

I was having a very chaotic move and Josie was a life saver. She went above and beyond to work with me I appreciate her help so much!

The staff at this location are helpful, friendly, knowledgeable, and professional. The customer service I experienced was notably impressive and definitely in the top 5% of what I've experienced at any other business or service in years. The facility is older and not fancy, which is appropriately reflected in the reasonable monthly rates (I got a great price by reserving online!) but it is very clean and appears to be adequately maintained. (This is a storage facility, not a hotel, stored belongings don't care about aesthetics!) Access within the property is excellent, driving area between units is wide and no backing to exit is required; you can drive around all buildings. I looked carefully for signs of rodent damage and saw no evidence of vermin as described by some previous reviewers. There are vermin traps placed around the facility, as there are at every other outdoor storage facility I checked out. I did not note any droppings, chewed areas, chewed up materials (evidence of nest making), or holes, in the interior unit I rented or in the hallway, or exterior of the other nearby units. Only criticism: Lighting is fairly low for night conditions, my suggestion to the property would be to increase the number and brightness of exterior and interior lights. read more

Yeah I would definitely avoid this place. The woman who runs the office showed up ten minutes late to my appointment and left me locked outside her office in the rain. Then told me she no longer had time to fill out my paperwork. I did tour the unit to see it was very wet, smelled of mildew, and had actual mold on the door. Her only response when I brought it up was "no one's complained." Gross, first of all. And super unprofessional to work with. read more

I just rented a unit at 18926 Highway 99 in Edmonds/ Lynnwood area. The site manager, Charlotte, was very graceful. She answered all my questions and explained products they have. I had a very good experience. Thank you Charlotte! read more

Awesome Customer Service!! Great move in special and rates competitive compared to others in area.. Glad I choose to this location

RATS! RATS! RATS!!!!!!!!!!! CHECK YOUR UNIT!! Checked my unit a few months ago and it was fine. Went to go and clear it out mid-January and it was infested! Only response from management was to file an insurance claim. The insurance is a joke. $250 coverage for vermin with a $100 deductible. I had personal effects, mattress, mattress box, two couches and countless other items DESTROYED. I waited to post any kind of review to give the facility the option to make things right. They went and did the opposite!!! They made it worse (who would have even though that was possible). Had to go and purchase replacements so I wasn't able to pay the February rent (ON A RAT INFESTED UNIT!) and now they won't even let me back in to further assess the damage! INSANE. DO NOT RENT FROM THIS FACILITY. If you already do CHECK YOUR UNIT!!!!!! read more

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Great service, Great promotional 1st month rent special...ONE DOLLAR!!! That's awesome!

First time customer. Was easy to sign up and the business has been on top of things since day 1.

over bad ridiculous service been without electricity in the unit for over 2 years no manager was able to help

I was very happy with my experience at this facility. Deanna was flexible with our late arrival. Very helpful! Got what we needed and she provided excellent service and represented Public Storage in a very positive manner. She was genuinely interested in making sure the storage unit fit out needs. The entire lot seems well monitored and very secure and I know our belonging will be taken good care of by her. Highly recommended! read more

this is a great storage facility! The property manager Deanna was absolutely amazing and her customer service and knowledge was 100% on point! The property is clean and safe to leave your belongings. I would defiantly recommend this business especially this location! read more

Before writing this review I did request a rate deduction because of the below described situation which was denied by the company so they are obviously not willing to compromise. I have had a unit here since July 2018 to store my father belongings. Even though they sold me "secure storage" they have not had a working security gate for months, so just about anyone can drive in and out of here at will. They say they watch on security cameras but nobody can be watching all the time. If someone gets in to your locker I would think the odds of catching them is little and the damage would be done. On top of not providing the security they promise they had the audacity to raise the rates. Companies like this have you over a barrel because they know the cost and time to move your belongings (particularly in the winter time) is more than the rate increase so human psychology is people will just pay the additional money. Where does it stop in businesses like this taking advantage of customers and not giving what they promise? If the consumer does not keep their end of the bargain and pay on time, the company is sure to punish you. With so many options out there, I would keep looking. You can be sure as soon as I can I will move out, even if it costs more I do not want to give the owner of these units any more money, based on morals alone and not appreciate being given less then I paid for. Companies taking advantage of anyone is wrong, but in this case they are taking advantage of a disabled VET on a fixed income. Way to go! read more

This review is for the Edmonds, WA location on 23010 Hwy 99. I had my storage unit broken into sometime during May 7th 2021-August 4th 2021. On Saturday 8/14/21 I stopped by my unit to move my/my husband's stuff out and close the account. When I got to the door of my unit, my key didn't work. I realised the lock on it was NOT mine..... A different PS lock with sticker was on my door. I asked the associate about it and asked if they had bolt cutter. They said they didn't know why a different lock was on my door and they didn't have any bolt cutters/saw avail to use. My unit along with 8+ units were broken into. Management/store associates were NO help and didn't seem to care to help resolve this devastating incident! No phone call, no email, no letter mailed out through USPS regarding the break-ins to ALL storage unit renters to notify and ask us to come on down to check our own units to make sure they were not broken into/stuff missing! Their website clearly states that there is a manager who lives on site.....BS. If the manager lived on site, a professional manager would be more alert and roam every part of the property to inspect locks and doors, listen for unusual sounds of "drilling", "sawing" people talking" vehicles coming in/out of parking and surrounding areas etc.... even AFTER the break-ins were found out about, the staff/management did NOTHING to inform us. Hmmmm.....maybe the Managment and/or store associates were ALSO part of the group of people who broke into all those units! I do NOT recommend people to store their belongings/vehicles/bikes/boats at this location.....it's NOT a secure building/property, Staff/management NOT helpful, NO cameras inside of building, only the outside of it. DO NOT RENT/PATRONIZE THIS LOCATION UNLESS YOU WANT YOUR STUFF STOLEN! read more

Deanna was very helpful in helping us plan on what size of unit we needed. She also was very helpful in the paper work. This was a good experience moving in all of our stuff. I would recommend this place to anyone. read more

I reserved online and as my move in day got closer, Deanna was very in contact with any help or questions I needed. Came in for the move and she was all ready with the paperwork and a tour. It was super easy! The place is also very clean and I feel safe with my belongings there, I definitely recommend! read more

Portia and Deanna were both very friendly and helpful in setting up our new storage unit, answering questions and providing options for both the storage and packing supplies. Location seems good, secure with adequate cameras, and well lit. Thank you both for your kind assistance! read more

Great location as far as cleanliness and superb customer service from Jane and Deanna. These two managers were knowledgeable and patient with our many questions and concerns. This experience has met our storage needs with ease knowing our items being stored here are secure. I also wanted to note that Jane and Deanna wanted to convey the fact that they are always available for any additional questions or concerns in the future both in the office and by telephone. Great team! read more

Pro: friendly helpful staff Meh: everything in Lynnwood is expensive, and I've had much better storage (indoors, spacious, climate-controlled, rat-free) for better prices Con: entering my code to both enter & leave the gate is a PITA, and rats. Two thumbs down for rats. read more

Amazing customer service! Tessie was very helpful. Would recommend this property to friends.

The property manager Deanna is phenomenal! By far the best property manager I have had the pleasure of working with since I started to rent a storage unit from public storage!!! Deanna definitely gives all of her customers 5 star service, going the extra mile to give fantastic customer service every time you deal with her! I would greatly recommend this property to anyone looking for a place to rent a storage unit! read more

I got set up with an appointment over the phone, which was very convenient. Once I got here, Deanna was a huge help in making sure all of my questions were answered and I had everything I needed. read more

I rented a small storage unit here for over three years. The staff turned over often but were always helpful and nice. Place could've used more upkeep: weeds, kind of dirty on the grounds, doors to buildings wouldn't stay open. In my business, I often have many small or one huge storage space for furniture. But I will never rent from Public Storage again because of their requirement for you to have insurance on your contents, insurance which is mostly useless when actual damage occurs. Not all storage companies require this. Public Storage gives you the option to obtain your own or use theirs (as you're standing in the office with your stuff in a truck right outside) and I'm sure most people opt for the easy route--use theirs. In the process of clearing out my unit two months ago, I discovered that rats had invaded my unit, chewed up some items, befouled a bin full of nice clothes, and left droppings everywhere. They had even dragged in a candy wrapper from another unit to consume in the privacy of my unit (who stores food in an outdoor storage unit, an obvious way to attract vermin??). I alerted the on-site staff and asked for an insurance claim form, which I emailed in. Recently I received a letter asking for detailed photos (I did take some on the spot which I sent with my claim), a list of items affected, including brand, model, size, condition, original price, date and location of purchase. Also proof of ownership, such as owner manual, bank records, store receipts. The insurance I paid on for about 40 months allows $250 for vermin damage, minus a $100 deductible. Worthless. No more Public Storage, crummy insurance, broken doors, or rats in the units for me! read more

I reserved my unit doing their online reservation. It was quick and easy and made things go faster when I went into the office to finish up the paperwork. I received a call a few minutes after signing up online and was able to set up an appointment to see the unit. Kim helped me and was very friendly and informative. She helped me make sure my unit was the right size and gave me suggestions on how to keep my items protected. The location is very convenient for me and I think the price is fair (I got a discounted price for reserving online). read more

Babes was super helpful and always very kind! I had my things there for a year and I am completely satisfied with the facility and faculty.

When coming in to talk about closing our storage because of us finding a house Babes was amazing! She gave me great info and made the process easy. We smiled the whole time talking. I would defiantly recommend coming here to store your stuff. read more