The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

Super easy and helpful to book even on short notice…read more I worked with Zura, Zura, Vako and Nika - they were so kind and positive and helpful! I was very nervous to pack up and move after living in my apartment for several years and they were immensely helpful! They got the job done from packing to loading to even helping me take out some trash after my cleaner last minute cancelled. They truly saved the day. My bf and I are moving again in August and UrBin will 100% be the team I call to help with my move!

Always great service and smooth process. Been using them for multiple moves and highly recommend.read more

The quality of service is the absolute best. The staff was very nice and friendly. The services…read moreare worth the money

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

Don't feel like my stuff will be safe, especially when there's access to the storage from people…read moreclimbing the gates or jumping down from the bridge. They're always new graffiti on the walls and police around the area picking up the homeless people that keep throwing bottles on the floor really don't recommend this place at all worst service. cars are always driving in after 12 midnight with there high beams on

From the owner: At Elephant Storage NYC, we specialize in secure, modern, and hassle-free storage solutions in the…read moreheart of Williamsburg, Brooklyn. Whether you’re moving, decluttering, or just need extra space, we offer flexible, month-to-month leases to fit your lifestyle—no long-term commitment required. What makes us unique? We're not your typical storage facility. We offer keyless entry for seamless access, 24/7 online booking, and a gated, camera-monitored property for peace of mind. Our clean, well-lit units come in various sizes, ideal for individuals, families, and small businesses alike. We know NYC life moves fast, so we’ve made storage simple, secure, and affordable—without the stress. Just book online, move in, and relax knowing your items are safe. Need help choosing a unit or have a question? Our friendly team is just a call usat (212) 353-0000.

Excellent service and communication. We had an unexpected issue (through no fault of Access Self…read moreStorage) that affected some items we had in storage, and what could have been an incredibly stressful situation was handled with so much care, professionalism & urgency. The staff was incredibly responsive throughout the entire process. They kept us updated, took photos of the affected items, helped us understand what was happening, and worked with us to figure out the best next steps. Things happen outside of anyone's control, but what really matters is how a company responds when something goes wrong. Access Self Storage staff absolutely showed up for us. I'm incredibly grateful for their help and would genuinely recommend them to anyone looking for a unit in the area. Thank you to the entire Access Self Storage team for going above and beyond!

Excellent service, the staff is very friendly and the space is very clean, its easy for parking and…read morethey help you with everything you need!!

Faig M at Manhattan Mini Storage was super helpful and easy to work with. I am so grateful that he…read morewas there when I arrived. :-) My belongings fit nicely into the space as well. :-)

Terrible customer service. Asked to rent a specific size and was shown 3 other sizes. Between the…read morephone calls she was taking between sentences and people coming in to ask questions, I spent 20 minutes there and walked out frustrated. Too disorganized.

I recently closed out my storage unit at Manhattan Mini Storage and had such a great experience…read morethanks to Cyrus. He was incredibly helpful throughout the entire process, making everything smooth and easy. I really appreciated his professionalism and attentiveness. I also want to give a shoutout to Cloyde, always a friendly face every time I visited. He made coming in feel welcoming, and I'll definitely miss seeing him. The staff here truly makes all the difference. Just a heads-up for anyone considering renting here: the online price is an introductory rate, so expect the price to go up over time. The price will probably double after a few months. They used to offer a free storage van with pickup and drop-off, which was an amazing perk. Unfortunately, that service has been discontinued. It would be great to see Manhattan Mini Storage bring that back. Overall, still a positive experience, and I'd recommend them if you are in the Hells Kitchen area especially for the friendly and helpful staff.

Frequent, aggressive and unethical rent increases…read more Extortion, really. Don't fall for the initial low cost.

Te atraen con una promoción donde pagas la el 50% de la renta el primer mes. Y luego te hacen…read morecargos sin previo aviso. Inicie pagando solo 46 dólares y al dique te mes sin previo aviso me cobraron 20 dólares más. Al sexto mes ya me incrementaron otros 12 dólares. En el Septimo mes nuevamente me incrementaron a 71 dólares. Y este ultimo mes me cobraron 103 dólares. Cada mes me hacían cobros según ellos para mejorar las instalaciones y otras cosas. Me parecen unos descarados y abusadores con los precios. No hay nadie q nos proteja de estas compañías. Dónde quejarse o poner demanda por el abuso ?

I am using their College Point location, and the gentleman, Hudson, greeted me and gave me the…read moretour. He was equally as impressive as Eric from the Maspeth location. required a refund from SecureSpace Self Storage Maspeth Queens due to a payment error on my part. Despite contacting the main office twice and being promised a callback, I am still waiting to receive one, so I contacted the Maspeth location directly. A manager named Eric was extremely thorough, polite, and accommodating. He appeared knowledgeable and promptly processed my refund, which was approved and in transit within two hours of my initial contact with him. Thank you, Eric and Hudson Ebony D Guyton 06/04/2024.

Worked with Nicole at 900 Atlantic Avenue in Brooklyn on 8/13/2026, and she helped make a…read morepotentially stressful experience enjoyable. She was very helpful, understanding (when I lost my key) and facilitated the process with ease. I don't know much about the company but I appreciated working with Nicole who was both knowledgable and personable throughout the entire process.

We used CubeSmart on 55th Street in Manhattan to store my son's belongings short-term, while he…read morewas between apartments. We had come from visiting another storage facility that was horrible, and were so pleased to find the location clean, well-lit, well air-conditioned, and with plenty of carts available for loading/unloading (no waiting!). There are several large bays for pulling in vehicles (a real boon in Manhattan), and the security seemed good--each renter has a unique code that allowsthem to access only the floor for their unit. We reserved two units, and a free lock was provided for each. The reservation process was simple and fast, customer service was very accessible both by phone and in-person, and there were employees on-site if any assistance was needed. We moved in at the beginning of August, 2026, and thanks to the fast-moving elevators, we were in and out of there in a jiffy. The unit appeared clean, and we felt confident that our belongings would be safely stored. So far, so good. But the five-star review stops there. Three weeks later, we came with a van crew to move out our belongings, and at first everything seemed fine. But as the crew started to move out our items, they noticed mouse droppings and mouse urine--everywhere. It was only then that we noticed four packets, one in each corner of the unit (same in both units), that were conveniently turned face-down so we couldn't see that they were rodenticide until we turned them over. We had not noticed them during the first visit, perhaps because we were exhausted...or maybe we just assumed they were dessicant to absorb moisture. When we lifted one of our heavy, rolled wool rugs off the floor, there was a long line of urine and mouse droppings underneath, as well distributed in pretty much any floor space that was not occupied by belongings. I approached the manager in the office, who seemed totally unfazed by my report. He asked what unit it was, and when I told him, he said that they have a known problem with mice in that area, due to a specific tenant they are trying to evict. He tried to blame the central booking location, saying that the main reservation center wouldn't have known about the mouse problem, so they assigned us to that area---but I didn't make my reservation through central; I made my reservation directly with the store manager. After unloading and eventually unpacking the belongings at the apartment, we didn't see any visible damage, but clearly the rug (probably both of them, though the other was upright) needs to be cleaned as a precaution. I contacted the manager by phone at that point he said we could file an insurance claim. He never apologized or showed any concern about our experience; he literally smiled as he explained why there was a mouse problem. It is truly outrageous that we were assigned units in an area with a severe, known mouse problem. That the facility put rodenticide packets face-down in the units suggests that they were trying to hide the reality of the situation. The manager's lack of concern was disheartening--his response to just 'fill out a form" (that he didn't have on hand and took a very long time to find) was truly a "not my problem" attitude. Besides being just generally disgusting, mouse droppings carry diseases and their urine can permanently stain items (not to mention the smell). THIS IS NOT OKAY, Cubesmart. Needless to say, our 5-star experience quickly dropped to a 1-star. If the manager had been at least minimally sympathetic and offered some compensation for what happened, I would have felt a little bit better about the experience. But the fact that they knew, assigned the units anyway, and then reacted without concern, just ruined a potentially positive experience. Mice in storage facilities is not universal--we had belongings in different storage facility for 3 years without any issues. The take away: Great facility, if you seal everything you own in plastic before storing and plan to protect yourself from contamination when you remove your belongings from storage. p.s. the rodent packets weren't working, Cubesmart....