WARNING: Rodents, Damaged Property & Missing Items…read more I normally do not leave reviews, but I feel obligated to warn others about my experience at this Public Storage location in Suwanee on McGinnis Ferry. I rented both an outdoor unit and an indoor unit, and unfortunately both were affected by what appears to be a serious rodent problem. When I went to check my belongings, I discovered that rodents had chewed through and damaged multiple items stored inside the unit. This is incredibly frustrating because the whole purpose of renting a storage unit is to protect your belongings, not have them destroyed. Even more concerning, I noticed some items were missing from my units. I cannot say exactly what happened, but discovering missing property raised major concerns for me about the security of the facility. My experience with management was also disappointing. When you're dealing with damaged and missing belongings, you hope the situation will be handled with care and professionalism. Unfortunately, that was not my experience. Yes, I had insurance on the unit and will be filing claims, but insurance doesn't replace the stress, time, and sentimental value of what was lost or damaged. I'm leaving this review to help others make an informed decision before storing their belongings here. Things I recommend if you consider this location: * Inspect the unit carefully before renting * Ask about pest control and security measures * Avoid storing valuables or sentimental items Personally, after this experience, I would not rent from this location again

I have had storage here for the past year or so, and it never fails every time I come up the…read moremanager or whoever is working is never there and always on break, they also stated that since I got the smallest unit it would only be $65 per month, after about seven months and they changed it to $88 a month without telling me so they have no record that I verified it would be OK because I could honestly just go anywhere else, unfortunately for me this place was very convenient for work but now that I moved I got to look at other storage units and public storage is not the one for me. I am currently waiting outside in the cold pass the time that it said someone would be here very disappointed and I hope I never have to do business here again. I'm going back to "U store it".

Lenny and Virgil were a great team! They helped me move my belongings into a storage unit. They…read morewere extremely helpful and polite! This was the 3rd or 4th time that I have used Georgia Pack and Load. Very professional! I will use them again.

We had an excellent experience with Georgia Pack and Load from start to finish. The initial visit…read morefor the estimate was friendly and professional, setting the tone for what turned out to be a smooth, well-executed move. The packing and moving teams were efficient, careful, and clearly knew what they were doing. While no move is ever entirely stress-free, this one came pretty close--and that's saying a lot. Communication was key throughout the process, and they stayed responsive even after the job was complete, which really stood out. Very highly recommend Georgia Pack and Load. They made a typically chaotic experience feel manageable and even pleasant.

don't recommend this place at all. They will change your bill with little to no notice. and when…read moreyou try to reach out for help they where yelling at and being rude just because I asked about my bill being higher than usual.

I just rented a unit there and what can I say? Its clean, people are friendly, it's secure which is…read morebasically what you look for in a storage facility. The front desk girl was extremely nice and helpful something not seen at the other facility close to there which will remain unamed.

I would absolutely not recommend. Horrible experience. The items that were put in a climate…read morecontrolled unit got molded/ruined.

DO NOT RECOMMEND. Posting to warn everyone to not use the storage facility. A friend of mine stored…read moretheir stuff here for years and spent thousands of dollars. He opened the storage unit to find everything covered in mold. Management doesn't seem to care and the "insurance" they purchased through CubeSmart apparently doesn't cover mold. Keep in mind they chose a weather controlled unit to avoid something like this....

We have used the same unit at Public Storage for almost 4 yrs., and we sincerely…read moreappreciate the kind, professional service we have received from the employees. Kim is the office person who is most frequently on duty when we come to the site to pay our monthly bill and/or access our unit. Kim has not only come to our aid with insightful recommendations, but she has helped us save money when it comes to discerning necessary size and space as our family needs have changed. She is indeed a family friend, and we look forward to continued service with Public Storage. Thank you! God's blessings, the Leon Family

Sydney W is the best manager EVER! I just left another facility that greatly disappointed me. I did…read morea little research and found this Public Storage location. Upon entry Sydney gave the warmest welcome to me. The office smelled so fresh and all surfaces were freshly sanitized. That put my mind at ease immediately. Prices were fair, easy setup (the app opens the gate!!!) and transparency throughout the process. I could NOT ask for anything else. Sydney is such a gem and is very hands on with the well-being of the faculty for clients. I wish I knew about this place sooner. I would have signed up QUICK! Keep up the good work Sydney! #ashsaidit

Lauren was an absolute pleasure to deal with. She explained everything thoroughly and made the…read moreprocess so simple!! This is an additional review now that I have moved my belongings out of my storage unit. I just wanted to give a big thank you again to Lauren at Extra Space Storage. She has answered many questions along the months and has always gotten back to me in a timely manner. She's always pleasant and resourceful. She made my move out process super simple and seamless. Lauren, because of you, I would recommend your facility to everyone I know that is in need of a storage unit! The facility is also kept super clean and cool.

I just had to move into a extra space storage unit Ms.Bianca was extremely helpful and pleasant…read moreduring our move she even got some guys from college hunks to give us a hand with something heavy. I am extremely grateful for her service & definitely loved using this location

Do not rent space here they say it's secure but no cameras on inside units and no insurance unless…read moreyou take out your own for a high price. Very risky

I had a wonderful experience and that's thanks to Gary. He was extremely thorough and made sure I…read morehad all the information I needed up front. Gary went above and beyond! I highly recommend this location to anyone.