Requested a UHUAL pick up here. Simply called to confirm 2 days in advance. The man on the phone…read moresaid we don't do that here- not sure why it's giving you that option then I heard a *click. The man literally hung up on me. Very rude and poor customer service. Wouldn't do business with them if I were you.

If I could give this a zero I would. Terrible place and poorly run. Store here at your own risk…read more Our unit got broken into and after calling corporate they told us the property manager could help us out, Blake the "property manager", said and I quote "Its my off day, I don't get paid to go in on my off day so I'm not coming down there. Im not even getting paid to talk to you on the phone right now." They refused to refund the rest of the month after we were forced to move due to the break in. The Suwanee police who came and filed the report said that people live in the Units and that this GoStore It gets burglarized more than any in the area. The doors stay open constantly because they're broken and Blake cares nothing to fix them. The units are NOT video monitored and they can't accurately track log ins either. If you want your stuff stolen and sociopath management. Go ahead and choose this place.

I would absolutely not recommend. Horrible experience. The items that were put in a climate…read morecontrolled unit got molded/ruined.

DO NOT RECOMMEND. Posting to warn everyone to not use the storage facility. A friend of mine stored…read moretheir stuff here for years and spent thousands of dollars. He opened the storage unit to find everything covered in mold. Management doesn't seem to care and the "insurance" they purchased through CubeSmart apparently doesn't cover mold. Keep in mind they chose a weather controlled unit to avoid something like this....

Lenny and Virgil were a great team! They helped me move my belongings into a storage unit. They…read morewere extremely helpful and polite! This was the 3rd or 4th time that I have used Georgia Pack and Load. Very professional! I will use them again.

We had an excellent experience with Georgia Pack and Load from start to finish. The initial visit…read morefor the estimate was friendly and professional, setting the tone for what turned out to be a smooth, well-executed move. The packing and moving teams were efficient, careful, and clearly knew what they were doing. While no move is ever entirely stress-free, this one came pretty close--and that's saying a lot. Communication was key throughout the process, and they stayed responsive even after the job was complete, which really stood out. Very highly recommend Georgia Pack and Load. They made a typically chaotic experience feel manageable and even pleasant.

Staff friendly and helpful. I rented online and was confused about where to go and the office staff…read morewere very helpful. The only reason I'm not giving it five stars is once you drive through the gate I was kind of confused about where to go and how to get in, but that's more on me than them because they did send pretty good instructions. I would recommend Public Storage for the ease in the process of renting, especially doing it online and where it's located is very convenient. Easy to see and once you figure out how to get in is just what I needed. I rented a 5 x 10 which at first sounded to me way bigger than what I needed but actually it isn't that big. It was almost the same price as the little one that is a little smaller and I'll be putting more things in it later, but we rented it because of my mothers move from one wing of a senior living facility to another smaller apartment in the same building but there's plenty of space for me to put things in as well I'm glad we rented there My experience with them has been only about a week, but so far so good!

WARNING: Rodents, Damaged Property & Missing Items…read more I normally do not leave reviews, but I feel obligated to warn others about my experience at this Public Storage location in Suwanee on McGinnis Ferry. I rented both an outdoor unit and an indoor unit, and unfortunately both were affected by what appears to be a serious rodent problem. When I went to check my belongings, I discovered that rodents had chewed through and damaged multiple items stored inside the unit. This is incredibly frustrating because the whole purpose of renting a storage unit is to protect your belongings, not have them destroyed. Even more concerning, I noticed some items were missing from my units. I cannot say exactly what happened, but discovering missing property raised major concerns for me about the security of the facility. My experience with management was also disappointing. When you're dealing with damaged and missing belongings, you hope the situation will be handled with care and professionalism. Unfortunately, that was not my experience. Yes, I had insurance on the unit and will be filing claims, but insurance doesn't replace the stress, time, and sentimental value of what was lost or damaged. I'm leaving this review to help others make an informed decision before storing their belongings here. Things I recommend if you consider this location: * Inspect the unit carefully before renting * Ask about pest control and security measures * Avoid storing valuables or sentimental items Personally, after this experience, I would not rent from this location again

I just rented a unit there and what can I say? Its clean, people are friendly, it's secure which is…read morebasically what you look for in a storage facility. The front desk girl was extremely nice and helpful something not seen at the other facility close to there which will remain unamed.

don't recommend this place at all. They will change your bill with little to no notice. and when…read moreyou try to reach out for help they where yelling at and being rude just because I asked about my bill being higher than usual.

Checked in online and receptionist was extra helpful when I got there to set up. Everything is…read moreautomated which made everything easy to start.

I do not recommend this company for storage. Shortly after moving in the lights in the storage…read morefacility were not working for several weeks ... limiting access to my items in the storage units and provided an unsafe environment. After that the access gates were broken for months, I paid to have my items stored here with a level security that did not exist as anyone could gain access through the broken gates. One morning 6 GA State patrol officers entered as a stolen car was parked on the property. Currently a pipe burst in the facility leaving my storage unit wet with most of the contents damaged. I'm paying for "climate controlled" units, I have to ask if "climate controlled" then why are "frozen pipes" bursting??? Overall has been a terrible experience for me and zero peace of mind that my items are in anyway protected or secure. Thousands of dollars in damaged items from a broken pipe in a climate controlled storage unit. Public Storage assumes zero accountability. Again paying for "climate controlled" units!!! Seems like a lot of negligence to me. After 4 months they increased the rates on my units, one unit went up by $40/month.

I rented two u-hauls in the last two days and Stacy was very helpful in the whole process. Very…read morefriendly and answered every question I had. If I ever need a u-haul again, which I highly doubt I will because moving sucks, I would come back to Stacy here.

I reserved a U Haul here several days in advance. All I got was one email confirming it and nothing…read moreelse. I showed up early on the day I needed it and no one was at the office. I requested it for 10am and no one showed up to even unlock the office until 10:20 (business hours say they open at 9?). Was on a time sensitive schedule and this set me back a bit which was unhelpful. I called every number I could find and no one would pick up. Very unprofessional. Very unhelpful. Not using this service ever again. Don't recommend it. At the least, I don't recommend this location. If you're renting a U Haul use a real U Haul location because this was a nightmare and a hassle. Very unimpressed. Whoever owns this should be very disappointed in their service. I will be steering people away from this location.

Extremely disappointed with my experience at this Public Storage location. I drove nearly three…read morehours to access my unit, only to arrive and find that I could not get into the storage space and there was no staff present at the office to assist. I waited over two hours on-site, attempted to contact the property manager multiple times, and also contacted customer service. Unfortunately, no one responded or showed up to help resolve the issue. The only solution I was given was that an email had been sent to management and that I should expect a response within 72 hours. That is completely unacceptable for customers who are actively paying for access to their belongings. A storage facility should have reliable on-site support, especially during operating hours. The lack of communication, urgency, and accountability turned what should have been a simple visit into a frustrating and stressful experience. I sincerely hope management takes this issue seriously and improves customer support and accessibility moving forward.

If you decide to store there, I hope you get the chance to interact with April. She's so…read moreprofessional and such a doll. I had so many crazy user inflicted errors from logging in to getting stuck in the elevator and she was so patience helping me resolve each of my issues. Storage units are the new Mattress store, so besides location, positive staff interaction is the number 2 reason to decide where to Rent.

A queen safe environment for your stuff. Ian in the front office is great to deal with. Really good…read moreguy. Helped us out with closing down and storing my mother-in-law's household items. Would highly recommend this location for its ease of access, convenient location, and secure, clean storage.

Couldn't be happier with my choice to store my belongings at AAAA Self Storage in Buford. They had…read moreseveral size units to choose from, Staff is more than helpful, price is great, grounds are clean and secure.

We requested a morning delivery and they never came! Said it would be afternoon while we are at…read morework and they were told that's unacceptable. They basically called us liars and kept putting us on hold. DO NOT DO BUSINESS WITH PODS! Very bad customer service

We have never written a bad review. But with the horrific experience with PODS, we felt obligated…read moreto let people know. We booked a POD a month in advance of our move, which would include 6-12 months of storage and a cross-country transfer, so a significant account. We received a confirmation of the PODS delivery in a 6-9 pm evening window. About a half hour in, we received an email saying we were the next stop, then...nothing. We waited an hour and called customer service, who first told us the local facility ran out of PODS. What? We asked to speak to a manager, who then told us the driver had arrived but found the driveway blocked so left, which is an absolute lie. They said they had a photo - we asked them to send it to us..."sorry, sir, that's not possible." They kept trying to call the local facility after hours, telling us no one is answering - yah, it's 9 pm. Next morning, no follow-up call, so the only option for my husband and I was to cancel, rent a 20' U-haul and find a local storage facility, and we humped all our stuff out and in across 10 hours because our house was sold and closing the next day. To date, never any follow-up about why we canceled.