Daniel was very accommodating, friendly and professional. He assisted my request for a storage…read moreunit. He was very detailed with price, discounts and other information that Storage Star tenants should know (eg. three keypads for exiting, dolly for assistance in carrying boxes, his availability, etc.). He was very patient with me because I am handicapped/disabled and walking at a slow pace and using a cane. He made it convenient for me to drive in and look at the units. Thank you very much Daniel for your customer service skills! It was stellar!

Good customer service. Manager Danny was very helpful & made move in process easy. Love that they…read morehave cart that we can use.

Michelle is amazing with great customer service and quite honestly will never rent anywhere else in…read morethe area! Pricing is competitive and good. I want to reiterate they are very accommodating. They are the best !

Our travel trailer window was shattered when we arrived to check on our trailer. Michelle the…read moremanager had no clue as to how it happened. Be careful when using this storage facility check on your property regularly. Read other reviews an RV was stolen out of their lot. Thank you Michelle for your input. But again our window was shattered I want people to know parking in your facility that this could happen.

I'm 100% Satisfied with my Storage unit! Clean facility,…read moreFair prices and Maddie is very attentive to our needs and questions. Thank you very much. We will be telling our friends about this place

This place was great for the first few months. The woman who runs it is very nice and helpful. But…read morethen they raised the rent more than double. it should be illegal to raise a tenants rent more than 100% in just a few months. How do storage rentals get away with this? housing landlords cant increase a tenants rent more than 10% a year so what makes it ok for these #$$%!@ to raise it over 100% in a few months?

Alan and Barbara were a team that is second to none! Barbara helped me book my reservation and…read moreAlan greeted me onsite. His overwhelming kindness and attention to detail ensures me that I made the right choice for my storage needs. Thank you both!

Initially I was super happy with this facility. Great area. Clean. Nice manager. Super great move…read morein deal. I let them know I would be pro rating August which is allowed up to 10 days. When life happened and we needed more than 10 days, I tried calling several times during business hours to let them know. Well on 8/12 I got a bill with a nice $50 late fee. Again I tried calling with no answer. Went down there in person to talk to the manager I originally worked with. Turns out she no longer works there. $430 was how much I had to pay since they wouldn't waive the late fee. Will not use this place again or recommend.

Rented here multiple times, each time was a pleasant experience. Valerie and staff are very…read morefriendly and accommodating, the prices are lower then other storage facilities in the area.

Mel & Val are amazing and efficient! Everything I needed taken care of was done so in a timely…read moremanner and with extreme thoroughness! Thank you guys for being amazing and bring that 5-Star service.

Lady picks up call after only 2 rings and gives me the information that I need right away,…read moreavailability and price. This price beats the other guys on Elmira by 10 bucks and there are a lot of deals like pay for 5 months get one free, and half off the first month.Be sure to ask about specials when calling. The location is close to the freeway so easy to get to even though it is is a residential area (near AM PM). Glad to have found this place for uncovered parking.

Friendly owners and staff. Reasonable prices with convenient hours/location. Not the newest…read morefacility, but clean and secure.

Tamika was very helpful, outgoing, and made this process easy to acquire a new unit. Despite…read moreovercoming pain from a broken foot! She was able to have great customer service. I was in and out with new unit within 30mins. Thank you for making this moving experience easier on me!

Two stars because they did something to help our situation…read more Hadn't planned on being in storage for as long as we ended up being there. But RATS! Big, huge, disgusting Norway rats. Ransacked boxes, got into clothes, shit everywhere. Couch was blanket wrapped and plastic wrapped, of course they clawed through and p***ed and s**t all over it. Ruined clothes. Couldn't walk in there without masks, had to bleach clean every box, chewed the wood of the book shelves! Left traps and found dead, poisoned rats having diarrhea or throwing up all over. Felt sick every time I went in. Also, the bathroom there is like a study in VO2s don't use it if you are affected by scent - it's like they dumped a gallon of toxic Fabuloso in it. Guy at desk would also speak to me like I'm an idiot who wasn't paying $350/mo to be there - funny how he was polite to my husband. It took awhile but the complaints garnered a refund of two months - won't even cover the dry cleaning bill but it helps. I think storage centers in general are the dregs! I hope to never have to use one again.

Clean, safe, easy to access. Great staff! Appreciate them being flexible with the check out.read more

If they can run your credit card, you will get a notice on the 12th with a late fee of $10.00 and…read morehave to pay cash to bring it up to date. If not fixed by the 16th you will get a Pre-Lean notice and another $20.00 fee. You will end paying for their poor management and rip off rules. I will never suggest this place to anyone. Moving to the storage on Leasure town road, because of this, same price, and the floors won't weep salt and water on the floor like the Davis Street does.

Very helpful over the phone and in person... They had multiple sized units available, and choosing…read moreone and getting setup was a breeze. It's a pretty new facility, so it is very clean and I really like the layout and organization of the storage units. Also, easy access as it's right off 505! Great experience so far! Would highly recommend!

Kayla and Victoria have been incredibly helpful in this process. Moving out of state and placing…read moreour beloved belongings in storage while we are overseas - they were a Godsend. Good pricing and amazing service!