I had a delivery scheduled. 12 hours after the snow stopped falling the place was still not plowed. I got stuck. my deliver driver got stuck. the on site person had no info on when it would be plowed. she gave me the district managers number. I left a message but he never responded. the 800 national number has no option to lodge a complaint. AVOID THIS PLACE. read more

Great help on swapping units...thanks for all your help. In person the customer svc person Shellie was very helpful

Great customer service. The yard is clean. Doors and unit are kept clean of spider webs.

Shellie was so helpful, my move in dates changed, this was the first time I've ever rented a storage space, and she made the process easy! She was very clear, concise, and patient. Every detail was helpful and great! Kathy S. read more

This location is convenient, clean, organized, easy to get to, and Shelly was very helpful as I was setting up the storage & departing - to make it a hassle free experience. I would easily recommend this location to anyone needing some storage space. read more

Bait-and-Switch on rental rates. This happened last year to two other people I know. Not just for this location. Public Storage waits until you get settled in and raises the rate, for me by a large amount. Time to find a different company that will not do a bait-and-switch. They never said my rate was an introductory rate or anything like that. They still offer the same low rate, or lower, online for the same locker. They are losing my long-term business. I see several of the same complaint here. read more

Shellie, the on site manager, at Vadnais Heights made the experience truly exceptional. She has a great sense of what a customer needs, understands all the 'paper' and digital formats, and even has a stash of weather-related supplies --- just in case. My move in was seamless. read more

Great location! Staff very helpful. Very clean! Can't think of any cons or complaints. Great place!

Nice units and seem to be water resistant. But the monthly bill went up without notice. Not just a little but $20+. Like life is not hard enough these days with gas, food ect going up. Why should a storage unit go up when there are 1000+ units at $80+ paid for each and they dont need to deal with the units needing food water gas ect. 115 for 8x10 now plus insurance. Other units at other places near by are around $70 for 10 x 10 read more

This place has really pissed me off. I have two storage units that I have on auto payment. It went through smooth the first 3 months and then they kept telling me I am late, my payment did not go through. I have checked with the bank that the credit card is from, they said that they have not rejected anything on my account, and I still have things being charged to it. I have tried to clear this up with their billing department for two months now. The headquarters send me to the storage unit and the storage unit sends me to headquarters with no answers. I even changed my auto payment to a different credit card and I keep hearing the same shit. They have locked me out of access to my storage units but they cant tell me why my payments are not going through all of a sudden. The general manager was suppose to get back to me, but that has not happened either. I was in the hospital for a month, then TCU's and now my sister's. I can't just run over. They also increased my unit $60.00 since September 2021 because price increases. INSANE! Trudy Sullivan read more

The office workers at this location were great to work with and accessing the storage units was always easy. The units we rented stayed nice and dry and we never had to worry about the condition of our materials that we were storing. Our only complaint has been how long it takes snow to be removed in the winter. Overall, we feel quite secure storing at this location. read more

These storage units have NO cameras on their premises. Numerous break ins. Public Storage is the WORST and are extremely greedy. They raise their rates so much every year. You will be soon paying DOUBLE for the same storage unit that you could come in as a new renter any day and rent a unit for. Being a loyal customer means nothing to them. I was paying 320.00 for a unit that rents for 172.00 if you came into rent it. A total scam and so disappointing. Go elsewhere! The only other way around these extreme yearly price increases is to move and switch units every year. Healy used to own them many years ago and were fantastic. Not the case with Public Storage. RIDICULOUS. :-( read more

I was robbed here. I saw someone else was a couple months ago. I was told security cameras would be installed soon, but based on these reviews they have been saying that for 9+ months. Important: There are people here that own units just so they have access to rob other tenants. Please go to a place with security cameras. Get the best lock possible, maybe two. Management: Get the criminals out. You see who is in and out all the time, don't act like you don't know what is going on. Get the security cameras you have been talking about for months. read more

I actually had issues changing my unit to a bigger size the day after I leased a 5 x 5 unit. I was told by the customer service lady that called to confirm my online reservation for the larger unit that I could not get the internet price because I already had the a unit even though I held the larger unit online and paid the in store price for the 5x5 the day prior which I had yet to move anything into. She also stated that I could not change to the larger one and pay the difference. I'd have to just take a loss on the money paid for the 5x5 and then lease the new unit at the IN STORE PRICE ONLY and at full price, I could not get the $1 deal on the larger unit if it was under my name. Additionally I'd have to pay the fees I paid the day prior for the 5x5 which were are then would be AGAIn $9.99 for the first of the monthly insurance charges plus a $24 one time administration fee. I stated that I would just have someone reserve it online in their name and then none of these fees would be applicable, the rep stated yes that would be the only way I could upgrade and avid the charges I stated. I thought that was ridiculous and ended that conversation. I did reserve another larger unit under a family members name and listed myself as a authorized user. I avoided over 250 in charges but did lose the money I paid for the 5x5 fees. IF NANCY hadn't been the person who showed and leased the ew unit I would have rated my experience a 0 BUT NANCY was truly a game changer and worth giving the terrible experience 10 stars! You would think she owned the place with the care and concern she put into both her responsibilities for the company and us the client. Thank you Nancy for caring about your level of professionalism not because it is your job or because you are being paid but because, as it was obvious, you care about the way you treat others and have integrity in the actions you take as an individual. The actions you take as a person make you a rare employee that any company would be lucky to have. read more

The only change I've experienced in renting with Public Storage is that my rent has gone up after a few months; otherwise no issues. Nancy does a great job in the office and clearly works as hard as she can to make renting as hassle-free of a process as possible! read more

I made an online reservation and made an appointment to secure the unit. When I arrived I was told the unit was no longer available even though my reservation was good through the end of the week. No one took responsibility for mistake....would not recommend this business!! read more

My husband did the reservation but I came in instead. Janae greeted me right away. Great customer service. Everything went smoothly and was thoroughly explained. read more

The online advertised unit sizes vary dramatically from actual sizes. And the caretakers and management don't care! Check for yourself.