Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

You know, some of your employees can be quite judgmental and prejudiced. Since when is teaching…read moreyour child to scan items themselves (since that seems to be the only option anymore) so wrong? Do you think you go unnoticed when you are following someone through the store? Do you think you aren't seen when you keep stepping closer and closer while I am trying to complete my purchase? You, as well as I, saw that my child was scanning one item at a time, learning how to properly scan the barcode, before passing the scanned item to their older sibling who was bagging the scanned items. However, to you, this instead looked like they were stealing as you came up to inform me that a pie had not be scanned. Yet, right there, at the very top of the screen, was the said pie. Your response? You thought it was bananas. But I digress. Where were the supposed bananas that were keyed in (4011) since that is how you have to do those, along with weighing them. You were standing close enough and staring hard enough to see that there were no bananas, that nothing needed to be weighed, and yet, you still had the audacity to come and accuse my child of trying to steal a pie. No, I did not need you to attempt to clarify anything as I have done your job, supervised your position. The last thing I want to do is teach any of my children to steal anything. The story you tried to clarify to me was that numerous items were being scanned at once. I'm not sure where you were looking, but one by one, those items were picked up from the shopping cart, scanned, and passed to the older sibling who bagged them, again, ONE by ONE. If y'all want to catch the people who are stealing, go back and look at your cameras to the time it was reported to you that an older white gentleman opened a pack of artificial sweetener packets, put them in his pocket, and placed the empty box back on the shelf before walking to the front to check out with his wife. Y'all said you would have to look at the cameras but then proceeded to do nothing. Or go back and check the cameras when it was reported to you that an older white gentleman who drove a small older pickup grabbed quite a few meats (steaks), shoved them under his jacket and proceeded to leave the store. One of your cart attendants said oh well. That's why y'all have insurance. No one was going to go after him, he said, as he watched him drive away. OR one of your employees stood near the endcap where there was a display of individually wrapped bath bombs. She proceeded to lay her vest and jacket over her arm, reach under her jacket, grab a bath bomb and put it in her vest pocket before heading out of the store. You all are so worried about people that you do not socialize with, go to the bar with, drink on Sunday's with, so worried that they are someone to worry about when the ones you need to be watching are the ones you like to BBQ with and go to church with. We are living in 2025. It is high time to quite being so judgmental of people who aren't like you. I know I am not the only person who goes through this. This happens to so many people everywhere. Just stop it already. I don't need my child thinking they are a problem when it's really you.

I hate to put it on blast but before I even got one bag in the trunk and this guys over at my car…read morewith his hands on my buggy and my groceries and when he takes them out to hand them to me he was not at all taking care with mother my mother my groceries and I was really shocked and everybody seem really polite but don't dare come near a closing time I hate everybody has a bad day and this any other in red I don't even want this guy to get in trouble but People are struggling right now and I mean extremely hard and he really by being so nasty to me.. some days people get treated so bad in their every day life and one interaction like this could really send people over the age so don't treat people bad just don't be nice or or go away As far as Walmart Corp. and the management of that store it is one of the most beautifully put together in stores that I've been in it is my favorite and I live probably 30 miles away and I love it I love it I love it that is for you no product placement and the look of the store yes I'm sure the employees clean it and such but I am yeah and they were in in concert together pretty pretty ugly

I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

This is the location I frequent often. I am here several times actually for the Redbox Kiosk. I…read morelike how I can park up front and pick up and drop off with ease. This is also my location for any great deals and the pharmacy. The staff is always courteous and helpful. The store is clean and I can quickly locate the items I need without a problem. For pharmacy pickup, I use the drive-thru and my visit is pretty quick.

I'm really not a huge fan of CVS Pharmacy shopping, but as far as CVS and Walgreens go this is a…read morepretty good location. Why am I not a fan? I don't like the membership and rewards programs that they have to offer. You really have to be on your 'A' game to make it pay off (in my opinion). It is free, but it just always seems to be kind of a hassle. The store itself is clean and has all the normal CVS stuff that you would expect to find. Probably not everything you need to prevent a trip to a Walmart or Target, but stuff to probably tide you over is you are trying to avoid a crowd. The staff are friendly and helpful and probably give the review rating a slight boost in this case. Other wise I probably would have leaned towards a 3 star. All in all, for what they are, this isn't a bad location.

I have shopped this location on several occasions. I was looking for a particular item. I have…read morelearned during this pandemic to check a store's app to see if an item is in stock before heading out. No guarantee but when I arrived at this location, the store had what I was looking for in the exact quantity that was listed. Of course, they limit you but two was all I needed. Cashier was very pleasant and the store was clean.

It's amazing since I called corporate that the reviews on Google went from 2.5 too 3.2…read more Bad customer service and retaillatory practices when you hold them accountable. You are to be absolutely fine with 1hr and min. wait times, even when you called 4 days ahead and the machine calls you consistently and tell you it's ready. Only 2 people you can count on and that's Natalie and Amber.

Amy in the pharmacy, along with the other staff members, were very friendly and helped assist me…read morewith all my needs.

Sorry CVS, but in your pursuit of cost cutting you have once again shown the customer how little…read moreactual customer service matters to you. A customer shouldn't EVER have to experience the automated phone system you are using. It is the worst call in experience I have ever had. The fact that you cannot ask for an operator, the pharmacist, or anyone for that matter is horrible. I spent 17 minutes attempting to get a hold of someone in the pharmacy. 9 minutes just on the automated side. And in the end I was hung up on. Gone are the days when people choosing to spend their money and bringing their business to you actually mattered. Service shouldn't just be something you say and try to dishonestly sell to customers..... it should be a business model you pursue, because happy customers should matter. If a restaurant treated you this way you would never go back....

I've been using Walgreeens for many years without an issue. Today I picked up a prescription for a…read morecotrolled substance and counted it as soon as I got home. it was short by 10 pills. I called and reported to Kenny, the pharmacy manager. Spoke to him later and he said his counts are perfect and so there's nothing he can do. If his counts are "perfect" I'd love to know where my 10 missing pills went.

Notoriously long wait times for pharmacy and the last couple times I had prescriptions sent…read moredirectly from my doctor it took the entire day to fill. Slow.

I stopped in to pick up some eye drops I saw online and when I went in not even a greeting or can I…read morehelp you. The associate was not even busy. I managed to find the item I was looking for, but went with a similar, lower cost option. I went to check out and the cashier, Bridget was not very friendly and only asked for the total. i paid and no greeting of any sort was given as I left. It is not the end of the world, but I will think twice about returning.

We had to pick up a few items, and stopped in here during our holiday visit to Birmingham…read more The store is well-maintained, with the typical layout and product selection of the franchise. The staff were friendly and attentive. All and all, if one needs to stop into a drug store; this location is a solid option.

Nice service.. in a really good part of town. Not sure if the place is in Vestavia or Mountain…read moreBrook.

Recently I had major issues with my insurance not filling my son's prescription. We were two days…read morelate only because of AETNA. Logan at CVS worked tirelessly calling my insurance company, even staying 45 minutes after closing to get the prescription filled. The customer service is beyond excellent, and I can't thank him and the pharmacy staff enough!