My husband sent me flowers yesterday from Pughs as a pick me up. When they arrived, there were 3 blue hydrangea, 4 mini green hydrangeas, 2 spray roses, and 3 tulips ( about $30 wholesale). About an hour in, the hydrangea started to wilt as it was in oasis and not properly treated. I went to their website to see which arrangement he ordered, only to discover that he paid $80++ ($105.00 all in) for such a poorly done piece. The picture of the arrangement on their website looked pretty. However, the back of the floral piece that I received was mostly greenery, with the flowers towards the front to create the illusion of fullness. I called the main number hoping they would offer a do over, but I only got excuses. I was also made to feel that I had no knowledge of flowers and that this is just how it is. I told the lady that I spoke to that I myself have owned flower shops in several states and I understand Mark ups, but there should be no excuse for quality. This morning, I have had to remove 3 of the hydrangea, soak the heads, and re-cut the stems. Really wish I could add photos to this.. Terrible! read more

Pugh's Flowers - Florists Near Me - Memphis, Tennessee

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Pugh's always goes above and behind to help their customers. Within the last 2 weeks I have ordered 2 different arrangements for 2 different people and wow did they exceed my expectations! Both arrangements were stunning and their best work thus far. Pugh's has always been my top shop for flowers but they have blown me away again. Their kindness they show to their customers. Is unbeatable! Can't wait to order again!! read more

Tori and team did a great job with the flower arrangement they put together for me to take and place on my mom's grave for her bday.... Thanks ladies read more

The one star is being used to post my comment. My husband and I loved the Dreams From the Heart Bouquet for our close friend that recently passed. I knew that Pugh's would come through even though the bouquet was not listed on their website. Even if they could not provide the exact same arrangement, I was open for suggestions. We just wanted all white flowers arranged beautifully. Well, I called and Laura answered and it wasn't quite the helpful tone needed at this point because this is for a very close and special friend of my family. I moved on and requested the all white bouquet similar to Dreams From the Heart. Dead and confused silence. Okay, I moved on again, and said since I'm not too familiar with flowers I would need help and would love any suggestions. Laura decided to run down a full list of flowers so fast. I guess this was her idea of suggesting sympathy arrangements. Not today Laura. My suggestion would be to shop elsewhere if you are looking for special arrangements not listed on their website. I went to Holliday Flowers & Events. Charlotte your the best!!! read more

Amateurs at the most.. As a florist, their main priority is customer service and the decor of bouquets. I was shockingly mistaken when using Pugh's this Mother's Day. I called a delivery order with SPECIFIC directions and even mentioned it was a surprise for my mother visiting the area for a business trip. After contacting the hotel, making arrangements to prepare the delivery, and of course spending LOTS of time and money, Pugh's delivery service ruined the surprise by contacting my mother rather than the preferred contact number (myself) and couldn't deliver the flowers as she was too far. They mentioned they could make arrangements to deliver it the next day, which we accepted as accommodating customers even after the confusion. However, the scheduled delivery was planned prior to 10am as she was checking out to catch her flight. She waited all morning until 10:30... No flowers and had to flee to her flight. Not only did the service lack to a ruined surprise, but she never even received her Mother's Day gift! Such a disappointment. read more

I called Pugh's last minute to order funeral flowers for my friend's Mother's funeral which was the next morning. Although I am from Memphis, I now live in Texas. Pugh's telephone was answered by Rhonda who assured me that they could take care of my order easily even at the last minute. I described my vision of the arrangement I wished for and she immediately got that vision and ran with it to make it even more amazing than what I was thinking. She made perfect suggestions to add to the arrangement. They emailed me a picture when it was finished and WOW... simply breathtaking. They even put a white butterfly on the top of it which was the icing on the cake (so to speak). My best friend attended the funeral and said that my flowers were the centerpiece and put all the other ones to shame! I am beyond joyful that I called Pugh's and will highly recommend them to everyone. I will never use another florist EVER! read more

Pugh's Flowers - Out shined all the other flowers sent by far!!! Breathtaking! - Florists Near Me - Memphis, Tennessee

After all the TV comments about Flowers by mail, computer contacts and the education I got from them I knew I had to get a "real" florist. My daughter in Toronto wanted to send my wife birthday flowers. I told her call Pugh's. The flowers arrived timely but the biggest thing was they were beautiful a full 360°. Full bloom and nothing wilted. I can not comment on the price because I do not know but it does not matter. They were beautiful and lasted quite a while for cut flowers. Recommend them, most definitely. Arraignments are chosen from within your chosen price group so I can comment on the price range nor about delivery costs. read more

Simply the best florist - love Pugh's!! Wonderful designs, handling, delivery, and customer service - couldn't ask for more. :)

A rep from Pugh's called St. Jude today trying to see if a patient was in the hospital. I explained that due to HIPAA law, I am not authorized to disclose that information and she had been transferred to me because the operator did not see the patient in our system. Before I could recommend that she call the person who placed the order, she hung up in my face. SO, I do NOT recommend Pugh's because their staff is RUDE. Why don't you call a children's cancer hospital and hang up on the staff? Really? Everyone, go to Holliday; their flowers are nicer anyway. read more

I had a great experience with Pugh's. They delivered earlier than expected and gave a courtesy call to ensure I knew the delivery was made.

Extremely impressed with the delivery time and the ease of ordering an exquisite bouquet of flowers! I ordered these all the way from Alaska online (way after business hours) and they were delivered within 12 hours! Exceptional service and inexpensive delivery fee's! read more

Wouldn't think of using any other florist. Great customer service and super friendly website. Glad y'all are in Memphis!

Very reasonable! Very helpful and prompt. And I love that I got a call from "Bob" this morning to let me know he had just delivered my flowers. read more

Pugh's has ALWAYS provided beautiful flowers for me to be delivered to special people in my life. I think they are the best in this city!!!

Spoke with Rhonda and she was very helpful. I asked for a text picture of the finished spray and she happily agreed to send me one. I also received a voice mail confirming my order had been sent. The spray was very pretty with white and blue flowers. Thank you! read more

I scheduled to have flowers delivered to my mom in Florida for her birthday. When they didn't get delivered I reached out to them to see what the deal was. The woman that called me back assumed that I gave the wrong address and was rude and not apologetic to my situation in the slightest. She called the florist in Florida to see what the deal was. The address I gave was correct and they got delivered to a different address than the one I gave them. She told me that she wasn't going to refund me anything because "it's not pughs fault. It's the florist in Florida's fault". But I didn't call the florist in Florida for the delivery.....I called pughs for the whole arrangement. So take responsibility and be accountable for the florists you use because PUGHS name is all over it. I'm very frustrated by this experience and the way it was handled. Ruined the surprise for my mom and I had to call her and ensure her that I did not forget about her birthday as she originally thought. Will never use pughs again for local or national delivery. read more

I bought my mother-in-law a bouquet of flowers for Mother's Day today and while they were delivered in the same day (yeah!) they were disappointing. The bouquet cost $65, but with fees and taxes it came to $93. I asked for no carnations, requested some roses, and phalaenopsis. Basically, I didn't want a 1970's Piggly Wiggly throw together dance arrangement. It had sunflowers, carnations and hydrangea. In a 4" short square vase. This one detail I did request. Sophisticated it was not. It was embarrassing. Not using these people again. read more

I placed an order at 10AM to be delivered about a mile away from their location. It is almost 5PM and they haven't delivered yet. Definitely not worth it. read more

very friendly & professional on the phone. made my decision easy as well as offered options. timely on their delivery......... overall we'll pleased read more

OMG, where do I start. My husband placed an order on 4/25 and it was not filled. And the excuses have went from they couldn't find a florist too fill the order to we canceled it the same day. Now why would we pay you and then cancel the order. We didn't you did, and you did it the same day the order was placed which let's us know you didn't try to fill the order. This flower was for a funeral on 4/28, so you took the order on Thursday and canceled it before 5pm, because you close at that time. Again there was very little effort put into even doing anything, florist are open on Friday and some are even open on Saturday. But when I contacted you I've gotten two different versions of a lie. Instead of admitting you messed up, you tried to throw it back on us. We never called to cancel the order, why would we when it was our family member. I hope Desoto County figures what kind of business this is, do no one spends another penny of their money here. Poor service, from beginning to end. read more

I hate to give such a negative review, but my husband sent me flowers for Valentine's Day and it was the biggest waste of money! He sends me flowers often, as well as my mother and his mother, so I asked him to try someplace new, so we could see how they were. He spent $100 on an arrangement and had them delivered yesterday (the 13th). Aside for a LOT of greenery, the arrangement had two roses, two sunflowers, three irises, a couple of mums and carnations, some almost dead baby roses, and a few other filler flowers. He was so disappointed when he saw them. Even the vase was nothing special. We'll return to using Hollidays Flowers. read more

I have found Pugh's to be one of the most professional and reasonable in price florist in my area especially for the last-minute orders they have been fantastic. read more

Horrible service! I would not recommend to use -- the Funeral Home recommended this place and stated that they use them exclusively. I called and the woman was rude, and it was as if she was illiterate. I had to spell everything several times. I finally decided to end the call because it was clear that she wasn't going to get it right. If this place wants to improve business, someone else needs to take orders. Thankfully, I looked at the reviews and found another place to order flowers. read more

Very disappointed in the customer service of this shop. A close friends father died and this was the florist on the obit site online when I called. Since there was no burial I wanted to go with roses. I asked for a picture to be sent to me. I also gave all info for card. No pic sent. I called. They said I didn't ask for it. Well yes I did! I ALWAYS do!! I remember asking. Next the card didn't show up with flowers. The family never received or knew where the 50 roses came from. I called. Asked for a manger and was told they didn't have one but would transfer me to Mr Pugh voice mail. Then I was abruptly given Laura a manager they said. They took no responsibility. I didn't ask for pic. She saw that arrangement go out and saw a card on it so it had to be removed by someone. Own up if you made mistakes. I finally told my friend who sent flowers. He never saw a card. No matter how nice flowers are if the buyer is stressed out its not worth using your shop ever again! Beware if you buy from out of town! First bad experience ever buying all over the country. Who would have thought!! read more

HORRIBLE SERVICE!!!! I ordered cupcakes and flowers for my mom, CONFIRMED order and delivery times the day before AND THEN THEY FAILED TO DELIVER ANYTHING OR NOTIFY ME. My mom thought i forgot her bday. When i called, they had NO APOLOGY. WORST CUSTOMER SERVICE EVER. To top it off, they then CHARGED MY CREDIT CARD!!! Another phone call and NO APOLOGY. Worst experience ever. Ill never use again read more

Cheap. I ordered an arrangement and said I wanted to spend about $40. I was using my own vase so I was expecting some nice flowers for this price. (I picked them up so delivery charges are not a factor). When I went to get them it was a small arrangement of grocery store type flowers. Daisies, Spider Mums, Alstromeria and a few small lillies. There must have been less than $!0 worth of flowers there! When she rang up the price I looked pointedly at a large vase of assorted roses for $39.95 in the case (including the vase). Not going back. read more

We had a strict budget for a corporate event and they did a very nice job under the circumstances. The staff and designer, Jamie, were all friendly and professional. I was delighted to receive a call confirming the flowers had been delivered to the event center; something I was not expecting. read more

I've been receiving flowers from Pugh's, and they were always punctual. They did misspell a word in the message, though. I've been to their store once, and the lady was very nice and friendly. It seems like that they only do pre-ordered flowers, so their site only has fake flowers and vases. Make sure you order ahead. read more

I have used Pughs on Millbranch and on Getwell (new location) twice recently. One time was for my son's funeral and once I had 6 orders at once. Both times I went in the shop..they were SO nice and accommodating. The flowers were beautiful...perfect in everyway ! They were also very reasonably priced. They also called me to follow up each time letting me know the flowers had been delivered. This will definitely be my "go-to" florist from now on for everything !!! read more

I recently received flowers from my out - of-town mother and was shocked by the arrangement sent by Pugh's! It looked like something grown on another planet! It had a sun flower eye surrounded by red flowers, and shooting out the top of the arrangement were 3 very tall stalks that were more than double the height of the rest of the flowers. On day 2 , the stalks actually bloomed into a celery looking configuration. A random pink flower was stuck in the back if the red and yellow arrangement. I called the store to express my concerns and, after hearing nothing, sent an email. The manager did email me back and then sent over a more "traditional" arrangement. I gave the delivery person the flowers from Mars, but never did hear from the manager again. read more

This is the only florist in Memphis I'll use. My husband sends me flowers often. The first several times he used FTD, and we had horrible experiences every time except for the one time Pugh's received the order. From that time, he started using Pugh's directly. Now I use them as well any time I need to send flowers. They are the best in Memphis. read more

If it were possible I would give less than a one-star rating. My aunt recently died and I ordered a floral arrangement called "A Tribute in Pink," because my aunt's family nickname was Pinky. I also ordered a pink banner that was to read, "Beloved Sister & Aunt." When I got to the church, the floral arrangement consisted of red flowers that looked dead and the spray was quite sparse. Oh, the pink banner was there and it read "Beloved Aunt & Sister." My aunt was my dad's sister before she became our aunt! The arrangement was absolutely horrendous, horrific & horrible. Yes, Pugh's did give me a 30% discount but quite frankly, I shouldn't have had to pay a dime. I will not use Pugh's ever again. DO NOT USE PUGH'S!!!!!!!! read more

Pugh's on Kirby-Whitten deserves no stars. My husband surpised me with roses and balloons from there on my birthday 9-30-2011. I was happy from the thought from him,but I immediately asked him for the reciept so i could go right back up there and complain. Three of the six roses were so wilted, looked like i'd already had them over a week. It was absolutely pitiful!! i went up there and asked them to replace the roses and they did with no questions asked(prob because they knew they were wrong for doing that in the first place. even the customer in front of me was shocked at how they looked and he was a guy. Now my husband just doent like to complain about ANYTHING, so they prob thought they had just gotten rid of some bad roses...i think not!! i will never ever go there again and i am going to tell everyone i kno not to go there. thats how bad they looked and when they replaced them, it was beautiful...like it should have been in the first place. and their prices arent cheap, so youd think theyd do a lil better with their presentations....ugh! so disgusted on my birthday, thanks to pughs!! read more