We heard about Anna at Gem State Grooming from family who use her grooming services for their dogs…read more We came all the way from Oregon to have Buddy our 10 yr old australian shepard professionally groomed for the first time while visiting family. Buddy immediately went with Anna with no hesitation. She has such a calm presence and really connected with my dog and he was surprisingly calm throughout this new experience. When he was done he LOOKED AMAZING! After Buddy was finished being groomed, Anna sat down on the floor and my 49 pound standard size Australian Shepherd went over and sat on her lap! He was calm and happy. I would recommend Anna without hesitation.

Anna has been grooming my 13-year old golden retriever for the past few years, and she was the…read morefirst person to figure out how to eliminate my retriever's fear of the hair dryer. Sadly, my pup started having anxiety issues brought on by aging, and I was becoming concerned about her being in a facility that worked on several dogs at a time. My pup had recently been diagnosed with cancer, so that, coupled with her anxiety, had me thinking I'd have to find a quieter grooming atmosphere. To my surprise, Anna announced that she would be starting her own grooming business... and, amazingly, her new salon is exactly what my pup needs. She works on one dog at a time, and the salon is really clean and professionally set up. My pup's first visit was great, and she was calm throughout the process. Anna is very caring and detail oriented, and it shows in her work. I always get compliments on my pup's cuts. I'm so very lucky and thankful that Anna decided to strike out on her own; having this kind of one-on-one care at this point in my retriever's life, is such a huge relief and so very appreciated.

I happened to ask a lady with a standard poodle where she got her dog clipped and she told me…read moreCanine Design. I'm SO grateful for that moment in time. Almost two years later I finally got a poodle puppy and immediately scheduled her for Stacey's puppy package. My puppy (Merci) was almost 12 weeks old by the time I got her, which is when their first fear stage starts. I was thankful Merci could go to the salon and simply hang around the environment for an hour or two to just become accustomed to the noise, people, dogs, etc. The puppy package is three grooming sessions scheduled 2 weeks apart and ever since our first appointment Merci has been happy and excited when we enter the salon! Priceless! Stacey has years of experience with both grooming and training and is able to grow a dog's confidence and skills at an incredible rate. Stacey had competed successfully in Confirmation, Obedience, and Agility and that experience shines through as she handles dogs. She also runs a small grooming school to help other adults who want to be dog groomers reach their dreams! I have been very impressed with Canine Design and I am so blessed to have found a grooming salon that I can trust and that my dog loves! Thank you Canine Design, Stacey, and Team!!

Poor customer service! I had booked an appointment (with Stacy) weeks out due to my regular groomer…read morehaving severe staffing shortages. I ended up traveling when the appointment was, so I called the week (four days prior to appointment) of and left a message. Actually left two messages as their machine cut me off on the first message. Canine Design called me back, however, in an area with no service. I called them on Wednesday and left a detailed message cancelling appointment...said two times my full name, phone number, my pups name, and that I would be cancelling the appointment. They did call on Thursday however, I was still in an area not getting service. I finally got into service area on Friday to find that they did not "confirm" cancelation and would not return my $40 fee (which they charged out at time of appt.). I believe it was a Natalie I was talking to and she was "sure" she talked to me on Tuesday and I said "I would call her back to confirm cancellation." My phone records do not show this and I was in area with no service. I tried to see if possibly I was mistaken with another client and she was like "No!". They was no way she made a mistake at all, is how she came across in her communications. I did not refute that Canine Designed advised me of the $40 fee, however, it was not clear that it would be charged at time of appointment rather charged if you did not show. Also, I called to cancel and left 3 voice mails confirming cancelation prior to the appointment. They did not want to work with me on returning the fee. I am sad to see this type of customer service at local establishments. I did the right thing by calling to cancel prior to the appointment so they could open appointment to someone else. I ended up getting the raw deal due to an employee overlooking (my assessment of the situation). I ended up paying $40, for NOTHING. I would look into the a different groomer with a better customer service procedures and mentality.

Best grooming I got for my dog ever! My dog feels very comfortable with groomers. He is very…read moredelicate and sensitive dog.

**Dog owners beware.** If I could give zero stars, I would. I booked an appointment via text after…read morecalling the number listed on Google. The appointment was confirmed for April 17 at 12:30 PM for both of my dogs. When I arrived on time, there was no receptionist or staff to greet me--just an unorganized front area. After waiting a few minutes, a man came out and asked if he could help me. I explained that I had an appointment, and he questioned whether I was at the right place. After confirming the address, he told me they were fully booked for the day and had no record of my appointment. He offered no apology, no empathy--just told me to come back another day. I had driven over 30 minutes to get there, and the entire experience was disappointing. The business appeared disorganized and unprofessional. If this is how they treat pet owners, I wouldn't feel comfortable leaving my dogs in their care. *See attached screenshot of the appointment confirmation.*

Mediocre at best! Went there with my two dogs for about a…read moreyear and a half. It started out okay but gradually deteriorated in the quality of grooming. They skipped the toe nail clippings because my dogs resisted. Their groomers are young and inexperienced and there is always an excuse for why they couldn't do what I was being charged for! Took my guys to another groomer after I cancelled their monthly service and they had no problem doing their nails. They also charged me for a job they couldn't complete! This isn't high quality grooming with experienced staff.

Awesome concept, kind, patient, thorough customer service, and my dogs walked out clean, fluffy and…read morefull-body tail wagging! This service is one of my new "Favorite Things"!

Best self- serve in town. I have used many self serve dog…read morewashes over the years. This is, by far, the best set up I've encountered. - the staff has always been friendly and helpful, even when they are obviously busy working on other pets. -the tubs are stainless steel and clean. - the tubs are adjustable height (my back thanks you!) - the tubs allow for my dog to be constrained to the tub, but not tied with a choke chain and he can move around without choking himself. - they offer a hypo-allergenic shampoo and an all-in-one, high quality shampoo. - the built in blow dryer is the bomb-digity! My dog hates the sound of a hair dryer, but the motor for these is in another room entirely making for a more calm blow-drying experience. Although the sign on the door indicates 'appointment only', the self wash is available for walk-ins. I noticed they have 3 tubs.

I went last year 2 times for deshedding for my husky the guy there did a amazing job this time…read morearound I got someone else they did a horrible job it's been only a month and she was shedding like I never took her in the other times when she was done with the guy that worked there she got deshedded around doing and fall and was go in between these time she was there all day and I got charged for 2 more hrs totaling to $135.00 and she looks like she never was done contacted them and they won't ament that they did a crappy job they blame it on everything else her age, her bread , I will not be back unless the guy is there again and even asking about him I got such a attitude.

Been taking my cocker spaniels here for years. The owner is amazing. My dogs always look great!…read moreReasonably priced. I live about 20 minutes from location but it's worth the drive for me. Won't take my pup anywhere else!

Once we moved back to Boise we've tried quite a few groomers. The most important thing I look for…read morein a groomer is someone who listens. I started bringing Bacio to D'Tails about 9 months ago. He is a mini poodle that we cut like a Bichon. His first cut was good but a bit short on top and long in the ears. The next time we brought him in I mentioned those points and he came back looking exactly like we wanted. Super nice staff and they give us treats and a bandana on the way out! Love D'Tails!

Andrea is perfect with my English Mastiff Molly. She has groomed her for the last 3 years. I even…read moretravel an hour to get her because I would prefer no one else besides her!

I will never use them again. The gal was quite rude to me twice on the same day. Her snide comments…read morestill sting. She does not seem to understand that people have options. If I could give a 0 star review, I would.

My dogs have been done by Rhonda forever. She is caring and coconscious. My dogs love her. We go…read moreevery 45 days and appreciate the service.

I took my very happy, go lucky dog in to get groomed. When I picked him up, he was paralyzed…read more Took him to 2 vets. Both said he had experienced a trematic event and had a spinal injury. Called them and they wouldn't own up to what they did not did they agree to pay for the $6000 medical bill I had to pay to repair spinal damage. DON'T GO THERE!!!