This is a great place to host children's party, I'd highly recommended since it less work for the parents, and more fun for the kids.

Went to the Christmas jump with Santa and the staff was great!! There were some rude older kids hitting Santa and cussing at him in front of my kids and the staff did a great job addressing the situation with minimal disruption. One tip watch and play with your kids as there may be rude kids with parents that don't care or correct their kids behavior. read more

We just had our daughter's birthday party here. It was OK. My cousins had a group celebration of their birthdays here and it was great!!! We booked well in advance and Gaby was very nice and informative. She must be a supervisor or manager 'cause she works at the front desk. Gaby tells us that someone is supposed to call us the week before the event to get out food order. Our party was on Saturday and I had to call in on Thursday to make sure our pizza was ordered. So we get to the party and the staff is very helpful. They even hype up the kids to get them excited. We get in... and from an adults point of view, it didn't look that fun. I had a blast! This is one place where you have to just BE a little kid again to enjoy it. There aren't too many activities for the toddlers and some of the slides were in both rooms (you get 2 jump house rooms for your party). There was also a deflated jump house in one corner which kinda concerned me but since it was a desolate corner, I wasn't too worried about it. My daughter just turned 1 but we took her through every jump house and she loved it!!! I guess she's the adventurous kind. It seemed like all the kids (and the ones at heart) had fun. Time does seem to go by too fast when you're having fun and if you want to pay extra, you have to get your party in and out on time. I think we planned too much food. We didn't even get enough time to serve pizza, cupcakes and ice cream. Here's a tip to save time: If you have a party here just serve it all in one shot and sing the birthday song before you serve any food to get it all done at one time!! If you want to have a party here and don't want to have anything to worry about... let the staff take care of everything. One of the cons of having a party here is that you might have to provide items yourself like goody bags, cake, ice cream and veggies. (BTW they get their pizza from round table) I don't have any regrets about having a party here... I wish I had less time stressing over everything because if the stuff we had to provide. you also have to do a head count and most of our guests didn't show up so we got stuck with A LOT of food!!! I guess Chuck E Cheese might have been a better place but the one in Newark isn't so exciting... it's kinda small. I would definitely take my daughter here as she grows older!!! read more

My wife and I took our 2 kids (ages 2 & 5) to Pump It Up the morning of the Super Bowl for the Glow Pop in Playtime, and had an absolute blast. We have been going to this Pump It Up for years, and have always had a good time, but I have really noticed a change since they have been under new ownership. For starters, the lighting system for the glow party is AWESOME. Previously the had black lights, but it left a lot the arena dark. Now, they have upgraded that system, and the arena is fully lit, but with fun, exciting lighting, and the GLOW really lives up to its name. They have also added new, fun inflatibles, and the improved the overall flow of the arenas. The staff is very pleasant and helpful, and the place is really clean. I highly recommend Pump It Up Union City, and the GLOW party is a really unique experience. read more

This place is nice the only complaint is that you don't spend enough time in the play area. Way to much time in the eating and cake area. Kids want to play not eat. Facility and workers are nice though. read more

The jump areas were ok but in the party room there was no attendant and when she was there she was very unorganized and not at all thorough. I had to ask for every thing to get done like requesting for cutlery, cups. I had to serve the pizza and cake myself to the kids. Also, the cheese pizza for the kids were half burnt. I had brought water but they forgot to put it in the room and we had to wait for 15-20 min. before they finally brought the water in the room. Never going back. read more

I have been to couple of birthday parities on this Pump It Up location. I liked the friendly staff, cleanness and educate parking. It was wonderful experience. read more

We had our daughter's 7th B'day party here. I must say, this place rocks!! My daughter was so excited and happy. All her friends had a great time. She already told me that she wants her next party here. We paid a little extra for the glow party and this is awesome. I highly recommend this. The staff was also very courteous and friendly. Nithin read more

My experience at pump it up exceeded my expectations. My family scheduled a play date for my niece who turned 7. Although the last time I've been to pump it up was circa 2007, the whole atmosphere felt the exact same. The difference this time was that they had an amazing staff that were so willing to help. Ariel was on top of things, especially when it came to appealing to all the children. She did a good job communicating with everyone: all ages. read more

I'm a little late writing this review. Had a party there back in January. This place is dirty and has some kind of smell to it. Inside the inflatable were dirty. I don't think they clean it after each party, they move you into the next room and another group come in. The staff were not friendly. I don't recommend having a party at this location. read more

Not recommended for kids parties. Never again will I pay $500+ for only 2 hours of playtime. Granted the kids were enjoying themselves but it was over as soon as it started and the kids were all still full of energy. Truly a waste of money.... read more

I had my daughter's first birthday party there on Janurary 2nd,2010. I liked the place but it wasn't enough equipment.

The closest place for my kids to bounce around all day long! This is an excellent business if you are looking for a clean environment and it makes the kiddos happy! Gather up a bunch of your mom friends and go to Pump It Up! I am thinking of having my daughter's birthday here. read more

I was here last weekend and I really enjoyed it. It was my niece birthday party so when we got here I feel like a kid all over again. The workers was somewhat playful towards the kids. The setting of the jumpers wasn't bad either. I mean it range from medium to gigantic jumpers that was freaking awesome. They also have air hockey table and some other stuffs that I can't recall. But overall it was an awesome experience. read more

This complaint is regarding the sanitary practices. I attended a child's Birthday party September 27, 2008. We got into the Arena B. My child wanted to go down the slide. The children are to go down with a mat. As I approach to get a mat, I notice something unusual toward the left hand side of clear nature. It was a condom. I then informed one of the attendant's she than went to go get another employee and have him discard it with appropriate safety; hand gloves. I expressed my concern to the Manager on Duty. She was not very "management material" She mentioned that they sanitize after each party. Whether it had been a prank from the party before us, the MOD did not offer another disinfection after that the fact the condom had been found. Being a parent of three children there is pre cautionary steps to keeping healthy and hands sanitized. I expressed my concern of the health and sanitation practices to her. She said she will review the tape and there is nothing she can do. Though I was not the one that booked this party. I am very disgusted and question the sanitary practices. I have been to another Pump it Up and there facility is much cleaner; unlike this Union City Facility they have "junk" in the corner of Arena A. BTW- I understand there are people that don't care about sanitary situations BUT being a parent of three children there are many germs in general. Working in the Medical field you'd know. I not being the "HOST" of the party but being a CONCERNED PARENT do think about sanitation practices. But for the " Hank " that just opened there account I believe you are just an employee since I mentioned I would put Pump it Up on Yelp. I have also complained to the Better Business Bureau . The point was not to "get a discount " again I was NOT the host of the party but for maybe sanitizing the Arena since the "condom" that was found. Who in there right mind would purposely put a condom in a slide where children play? Used or unused. I am certainly voicing my concern. read more

I can not see going back to this punp it up location. In the past 3 years and around 2k on birthdays in this establishment for my daughter. 2 weeks ago we had a party for my daughter and it cost 790.00 plus recommended tip! There is alot of room but that seemed to be an issue for their party planners to stay in the rooms with our guests. Multiple times I asked my wife, who are those people and she said she didnt know and come to find out they were bringing people around using our party planners to sell future partys. So a good part of the time we had to locate party planners to take care of our party and ask the front desk where they are but then people we didnt know walking through with all the kids is very scarey. We dont know who they are, they could be megans law pervs. We just didnt know and didnt like that one bit. We were not asked and were not told that would be happening. Its hard enough to make sure all the guests we invited are doing well and that they have everything they need but to be hunting down people paid by us to be there for us spent so much time MIA. It is just not a safe place I was under the impression it was. So much for a great place for us to take our kids or have parties. Too bad, i thought they had a better operation than has been shown to us and all of our guests who noticed the people that were clearly not there for our party or the missing party planner(s). read more

I had booked a party online for my daughters 4th birthday party.... I booked it for the tenth even though my daughters birthday is on the 3rd of Feb. I paid my deposit and everything looked good. Upon looking at my confirmation which I had looked at several times and yes I had seen the date of Feb 3rd on their but I didn't really think anything of it because that is my daughters birth date. I called as soon as I saw that the party was actually scheduled on the third ( possibly like four days before the third) . I spoke with Gabby the manager and yes I will admit I was upset because I was explained to that my deposit was non-refundable (which was 105.00) and if I wanted to cancel which technically I wasn't cancelling I had to put another $ 100.00 dollars down once again. I am a single mom of two girls I am paying for this party all by myself even though I technically don't have the money. So yes I was upset . I had explained obviously I did not want to keep the party for the third because I had scheduled for the tenth. Supposedly she was going to reduce the deposit to 50 dollars if I wanted to reschedule but their was no point because the only available times they had for the next two weeks were for 7:45 p.m. Who the hell has a party for a toddler at that time nobody. Since I had already told her on our first conversation I didn't want to keep the party for the third I was in tears explaining this .... I didn't think there would be any issues okay I wasn't going to get my deposit back o well. Today I look on my bank statement and these assholes decide to charge me another fucking hundred dollars. I called and spoke with Gabby again apparently I didn't cancel and she was waiting for me at the time of my party. This to me is bs I cancelled you have no right to freaking charge me another 100. I don't appreciate that and I don't appreciate getting talked to like I'm trying to screw you guys over. I will never ever recommend this place to anyone , totally inconsiderate assholes . read more

Great party! I have all praises for the Pump It Up staff. My son celebrated his 4th birthday party in April 2015. I reserved the venue/package in Feb 2015 and Gabby assisted me with the reservation. She explained to me the process of ordering food, payments, etc. She answered all my questions, I called back a few times and she was always eager to assist me. The 2 young staff members that hosted the party were great too. The staff helped me arrange 4 dozen cupackes on the cupcake stand and set up the cake. There were 25 kids in our party + 40 adults. We all didn't fit in the bigger party room; but the staff accommodated my request to arrange the room to fit more people. Some of our guests stood out the door by the hallway, but that was a given since the space was limited. They did an awesome job decorating the room to make it look festive. The food was decent. We ordered pizza, salad, pasta, fruits, juices and sodas. We spent a great amount of $$$$, but I must say it was worth it. Everyone enjoyed the food; both the adults and kids were jumping on the inflatables. Thanks Pump It Up Union City! read more

Pump It Up - Great party @ Pump It Up. Hubby dressed up as Spiderman. - Kids Activities Near Me - Union City, California

I had my son's birthday party there a couple of weeks ago. I booked a back to back party on a Saturday. We also bought the package with party photos so that we would not have to run around taking pictures. We confirmed ahead of time with Gaby, our party planner there, that the staff will take pictures in the play rooms as well as the party room where we will have the food and cake. When we finally saw our pictures, much to our disappointment, almost half of them were someone else's party pictures!! My son was barely in any of the pictures. There were 2 pictures only of the cake from the party room!! I reached out to get more pictures from the party room with people especially with my son. I spoke to Jeff who told me he would call me back after research and never did. Then when I called the second time after 2 days and spoke to Gaby, who told me "upper management is looking into it and I will call you back" and never did. So, here I am writing a review of my experience and warning other parents who're thinking about having a birthday party there with a photo package. read more

We come here OFTEN!! it is a great place for kids to get their exercise and expend all their energy even if its raining!! ESPECIALLY when its raining!! My granddaughter had her birthday party here last March. Of all the birthday parties I have thrown over the years, this was most well attended one. We invited the whole preschool class and most of them showed up!! The food is expensive so next time I will have the party at a time when I don't have to feed everyone but cake and ice cream. But you better believe, there WILL be a next time. I have also given the information to the girls scout leader for girl scout fund raiser! I have one CAUTION: wear long sleeves and pants.... someone in your group WILL get a friction burn!!! takes the fun out of the party!!! SOCK REQUIRED, YES PARENTS, YOU TOO!! Prices are reasonable, glow night is a couple bucks more but the kids LOVE the black light room!!! There is a Non-spooky Halloween event this Wednesday night!! They have a calendar of dates and times for addition free jump!! read more

I came to this location to make a reservation for my son's birthday party on a Saturday. A guy at desk claimed to be the supervisor on that day welcomed me. I was wondering if we can bring special food for a guest after we planned to spend $200 on their catering menu. He threw out the rule that the company did not allow. I told him other locations did. He said different locations are running by different owner with different rules. Basically he is conflicting himself keeping going between the single company and different locations. Meanwhile a lady having her son birthday there complained they ruined their party by damaging the cake. I saw how he reacted with a strong attitude whatever.... He is NOT serving customers, he is the King of that building. Whatever happens there, he does not care, he is making money anyway... Not a good sign, so we changed to other places even though we have to find another time. But the most important thing to us is safety and happiness (definitely not to HIM). read more

Great place for kids, and great to host kids parties. Plenty of activity for the little ones to get tired. Two hours felt like 30 minutes. Friendly and attending staff. read more

Great customer service. I booked place for my son's B'Day party. Pump It Up helped us in planning the party, getting the stuff from car and dropping left overs in the car including gifts.We had booked for party for 26 but 15 kids showed up. To my pleasant surprise they themselves charged us the package of 15. I liked the place as kids had a ball and everything was taken care by our party helper and we didn't had to even light the candles. This place is spacious and I liked this better than Chuck-e-cheese. A+++ read more

My sons birthday was june 6th during the week i wanted to take him out just for a lil to have fun till we waited for his father to get out of work. so it was something last min that i planned like the night before i had never been to pump it up only to rockn jump and let me tell you this place was so cool i loved the stuff they were so nice i invited like 8 friends kids total of 8 kids and two babies it was just a pop in play time that i paid for it was not a party because of my last min something small. so i get there and i pay for all kids and buy pizza and drinks i thought since it wasnt a party that was booked i was going to be in a time frame but they were so nice after the kids played staff asked at the end whos birthday it was she have my son a crown that i didnt expect he was so happy that made me even more happy she took us to our room where our pizza was and they had a blow up chair my son loves this place was so clean the ladies that worked there were super nice!! im going to be doing my sons birthdays here next time ill book a party! love this place read more

We had our daughter's 9th birthday here this past weekend. I am so happy to say that Pump it Up did not disappoint. Service was great from beginning to end. I like the way their staff member "Robert and Jeff" played with kids. We liked both Arena's but our best part was Arena B, where they have new glow lights!, Kids loved the globe lights and we enjoyed playing with my kids in that Arena. It was a fully managed and fun event. We were able to focus on our kids and our guests, and leaving the details to the Pumpitup staff. I appreciate the most about this place is that the staff are always very courteous and are attentive. They seem to always have their eyes and ears open to look out for the safety of the kids, which is a definite plus. I also like how helpful they are in the party room with handing out food and drinks and inviting everyone to join in the party. I recommend this place. We are considering having her brother's birthday there in November read more

Simply loved it...everything was perfect!! My 11 year old daughter loved her birthday party...my four year old son enjoyed too...polite and organised staff. Will recommend to all my friends. read more

we went here as a guest of a birthday party and was so surprised of the set up.. first i didnt know when you came it was only your party in teh room at the time... amazing ! it was so much fun.. we all played and we all had the best time.. read more

My family and i recently came into Pump it up for the open jump and man this place is awesome. They have 2 rooms full of different jumpers for the kids to play in . Even adults can play i wish they had this type of place when i was kid. The staff was really friendly as well the 2 guys up front are super chill and the girl we had in the back played with my kids and it was a blast. I'll definitely be back in the future and may have a party as well!! read more

I'm a repeat customer of Pump it up in union city. I recently booked a party and then had to reschedule due to some unforeseen circumstances. The staff is friendly, flexible and made every accommodation to make sure I was well taken care of. This is an awesome and safe place to take the kids! They never want to leave. Great job pump it up!!! read more

PART 2: I have received a message from corporate about my review two days it came out from Yelp. Message told me a lot of things including how that review could hurt them (yeah, guilt-tripped me). Anyway, on that same day, Gaby called me and gave me a YES to be able to use the party room while the kids are jumping and a NO still fo food from outside and re-assured me that they will try their best to make our event as fun as possible. Fair enough. Nope, I didn't get a call regarding my food order days before the event. I had to call them to make sure it was all ok for good measure. I called and I talked to Mary . It seems she's the only "fun" one in this place. She's like the oasis in a desert so to speak :) She suggested that since its an early Sunday party, we can bring coffee and donuts. I said, hey, there's a gem in this place after all. It is outside food, but it is a sweet compromise to their rigid food rule and I am pleased and that's what I am talking about (hello corporate??) The day itself came. We were greeted by Mary with an awesome warmth needless to say we were expecting that Gaby to be there as she said she will be. Anyway, it didn't matter because we had Mary. Everything went super smooth. Kudos also to my party assistant GRACE. She was efficient and professional. (though she needs to smile a lot more). So we checked out and realized that they did give us a $25 credit from nowhere but then it didn't feel right so we gave it back thru tips. Few cons but we survived: - no music in party room - extra benches in party room are just plain metal. A kid hazard. Thank you Pump It up union city crew! You did turn it around! read more

Staff friendly. Birthday partied well organized. Clean, fun, and safe. Wish when my daughter was a preschooler there was a place like this to bring her for midday playtime. read more

Had another birthday at this place for my son last week. 5 stars for the exfcellent service and loads of fun for my son and his friends!!! Keep up teh good work:-)!! read more

We just had a birthday party for my two year old baby at Pump It Up and received tons of raves from the party guests. kids enjoyed a lot.

I used to work at a Pump It up. We kept our facility VERY clean and we were nice to every single person that walked through those doors- host or not. And I think employees would know better than anyone just how clean the facilities are. We scrubbed down all exits and entrances to each inflatable after each party, and thoroughly cleaned a different one in each arena every night, and it was to the point where it would actually make me sick. (We used bleach cleaning solutions, and we were to clean the inside of the inflatables as high as we could reach. When spraying upward like that, you get bleach in your nose because you have no choice bu to breathe, and I felt as though I had a permanent cold while I worked there.) So to this woman above me, maybe you should consider going somewhere else. And to the woman complaining about the salad, you obviously don't know what you're talking about. Pump It Up does not provide or make any food, except they can order pizzas for the party UPON REQUEST AND FOR ADDITIONAL CHARGES and they also keep some 2 liters of soda, also available upon request and for additional charges. Besides that, there's vending machines. Other than those 3 things, you're on your own. Buy your own cake, supply your own water bottles, bring your own salad. I realize that each facility is somewhat different, but that's pretty much only as far as inflatables goes. There is no "salad-maker" at any Pump It Up. It's not Pizza Hut. They are not complete with a built-in salad bar. What I did hate, however, was they scheduled many people for only 2 hour shifts, and as far as I've always been told, employers must schedule employees for at least 3 hours at a time in the state of CA. Or they would schedule a 2 hour shift, a 3 hour break, and another 2 hour shift; always weird days like that. You're lucky to get a normal full 6 hour shift. Also, they have fired people and not given them their checks until a few days later, which I know for a fact is illegal in CA. And also, I'm not sure if chewing tobacco counts for this or not, but I've always known that you cannot use tobacco indoors in public places. Well the owner ALWAYS had chewing tobacco in his mouth, but if an employee wanted to smoke a cigarette, he/she had to walk to the end of the parking lot or sit in their car and remove their Pump It Up Staff shirt. I understand why. They are representing a place in which the children outnumber the adults, but I don't feel that it was/is okay for him to walk around with chew in his mouth, and I don't understand how no one has ever complained to them or corporate before, because I feel that that's totally inappropriate. Ps. I realize this is for Union City, but like I said, I can't imagine they would be all that different. And I do realize that everything said about my former manager was not in Union City, but I really wanted to get that out, because he sucks ass at running the place as far as following CA state laws goes. Nice employees. Clean facility. Moron manager. read more

My child attended a birthday party here and was so happy that I decided to return for the Glow Jump night. Glow Jump night was scheduled around dinner so we were hoping to get pizza, but were told there was no pizza tonight. Boo. I said false advertising and one staff commented, "It's not my job." Minus one star. It was a Friday and the staff were young so I thought to chill out. Kids would be starving afterwards. Dude at the front desk was on the phone the whole time it seemed so not much for meet and greet. There was one energetic staff. Staff are young. One girl seemed as if she was in training, and I did ask her where the exit was for the bathroom and she did not look at me nor respond. Minus another star. So I asked the staff next to her who was one foot away who answered. Talk about a deer in headlights. The event calendar description also advertised that the price "includes entrance to the event, a Pump It Up halloween Goodie Bag and treats for each child." Entrance yes. Did we get a Goodie Bag--no, treats--maybe if you count the glow stick. Minus another start. All that was needed was better customer service and responsibility, accountability from staff and all would have been better. Kids had fun, so that was good. read more