We need a pet sitter for our two dogs for our holiday vacation and found Gabriela (owner) and her…read moreBurke Centre Pet Sitting company on line. We contacted her through email and got a quick response and she did a very thorough and complete consult to ensure our needs were met by her and her team. We met a few days before our departure which was day after Christmas. Within two days of our consult, one of our dogs became ill and had to be hospitalized during Christmas Eve due to reaction to a pain medication and was discharged Christmas Day. We contemplated canceling our vacation but didn't and relied on Gabriela and her team to take care of our dog while she recovered (slowly). She needed medications, extra attention, as well as taking care of another dog while we were away for 5 days. We almost canceled our trip but glad we didn't as Burke Center Pet Sitting took care of our fukids and helped our sick one recover during our absence. They communicated every day, checked in our dogs multiple times a day, dispensed medications, and cleaned up after a sick dog. Within the first day we were confident we made the right decision. I can go on about how great Burke Centre Pet Sitting is but the simplest way to put it is we put in their hands a dog that was hospitalized Christmas Eve and they were able to take care of her and make us comfortable to enjoy our vacation. I can't give any testimony better than that. If you are looking for a local (Fairfax/Burke area), professional, and caring Pet Sitting service Gabriela and Burke Centre Pet Sitting is the way to go. I'm so glad I found this company because we'll be a loyal customer for life.

Wonderful locally owned small businesses with a kind and compassionate owner!!! Heads and tails…read moreabove any "app"

I contacted Wags 4 Walks on Wednesday about cat sitting for an upcoming vacation 1 month from now…read more Explained my situation to Brian, my need for cat sitting (20 min visit every 2-3 days), and provided my address. He said I was just a bit out of their service area, but he could make it work based on our flexibility with days. We scheduled the initial meetup on Saturday, and he says he's right outside. I text him because no one is on the driveway, and even send him the address again. He texts back that he thought no one was home (2 cars in the driveway and I confirmed we were home just 20 min before). And he cancels saying we are 30 min away from his farthest client. Randomly, he texts me 3 images of dogs and cats for no reason. With today's technology, he could have Googled my address and known the distance from me to his next client without having to drive it. I can understand if we were located way outside of his service area, but either the service map is out of date, or Brian just doesn't care to be professional about declining service. He should have notified us with a phone call instead of a random text message 10 minutes after our appointment saying, "It didn't look like anyone was home.". It seems professionalism and courtesy are seriously lacking for this company. I would not recommend Wags 4 Walks to anyone since Brian was not honest with us in any way.

Brian is super responsive and respectful. It was so hard to find a dog walker just because my dog…read moregets super scared in the beginning, we did a greet and meet. Brian did exactly what I said everything went great! He sends me pictures of my dog and also let me know if my dog use the bathroom. He's awesome!

Veronica does a super job and took really good care of my two cats. She came twice a day and would…read moresend me update texts with pictures. She cleaned up dishes in the sink plus wrapped up litter debris as well which was so nice to return to after a long trip. I definitely will use Veronica again and I highly recommend PetFriend!

Veronica comes to see my crew daily and they love the attention. She's very reliable and reaches…read moreout with any questions to make sure things run smoothly.

We just started using Becky's Pet Care this year - the initial meet and greet visit was very…read morethorough, and I appreciated that the notes from the meet and greet were posted on our profile. Excellent transparency. Our senior cat requires medication, no one at the service blinked an eye, they handle that all the time. Instructions were also logged in our profile so any/all caregivers could see. We tried a short weekend away first, were very pleased. Then we took a full week's vacation, and are now huge fans. We enjoy the online journals and photos of our cat, which include time-stamping and any concerns. Changing the length of the trip was super easy using the online scheduling, and when I've called the office, they've been very responsive.

I was a customer for 11 years and was very happy with them. I went to book time for them to care…read morefor my pets and found my account gone. After calling I was told that I was no longer a customer. The only reason I got was because my previous trip they had a hard time finding people to visit my pets. This makes me uncomfortable as you end up with a different person each day. Not the original person who we met and went over the house with. So I am actually glad I am not with them anymore, but it would been nice for them to reach out to me before I tried to book.

Our dog Perly loves going to Dogtopia in Springfield to play in the romper room once a week…read more Everyone that works there is very nice, cares about the dogs and we know Perly is in great hands there.

Employees when I called to inquire about services gave conflicting information about their…read moreservices. What was relayed does not match Dogtopia policy. There is no "free" meet and greet and stay per the employees. The "stay" is mandatory and charged after per the employee when the larger Dogtopia company said that was complimentary. Not worth my money to take off work to do a temperament meeting and then forced to have a "stay" before a trip to test things out.

Been using Kate's K9 for 5 years for my pets. Very efficient and 10/10 communication. Grateful to…read morehave peace of mind when I use their services which is what I value the most.

Kate's K9 Pet Care is exceptional. I was nervous about starting a relationship with a service that…read morewould be entering my home when I was away. They are extremely professional and responsive. They make it really easy to reschedule or cancel services. They were also not put off by my dog's special needs. I really enjoy getting his "report card" at the end of walks and picture updates. You can tell they care about the pets and people they work with.

I've had them coming over for years now to help out with my dogs Jamie, Milo and Madge. The pack…read morelove all the staff, but especially Virginny who is their usual gal. I mostly am home early though to handle their walks but if I go out of town my husband's hours are too long and they appreciate the visit. Sometimes we need medication given and that is handled well. We never worry about a thing when we have them coming over.

I do not recommend this business. I had a terrible, abusive dog walker by the name of Victoria who…read moreshoved, kicked and smack my dog while under her care. I spoke to Felicia who said she had a serious talk with her about not disciplining other people's dog but decided to keep her in her in her employ. Just for that fact I cannot in good faith use her business again for the possibility my dogs will be treated like this again

I absolutely love this company!! The first meet and greet, Kate and her colleague came to meet our…read morepuppy and go over in detail what was expected during her dog walks, training, habits etc. we have been customers for almost a year now. 100% reliable, caring, pay attention to detail and my dog loves her caretakers! The best part is our work is both mental and physically tiring so to come home to a happy tired dog is worth every penny. They also communicate in detail with photos, map of their walk, what your dog did and a report card on the visit. A huge THANK YOU to our team Natasha and Steve! You are all amazing at what you do and so happy to have you on our care team for our dog!

I have been very pleased with the quality of service our dog have been receiving with Kate's K9 Pet…read moreCare. They have been awesome in understanding my needs and care for my dog. Having them taking care of and walk him through out the day and making sure his needs are taken care of before they leave gives me a sense of peace. I have also used their overnight service and was felt very comfortable knowing, the only change my dog would have is the fact that I wouldn't be there but his routine will still be the same.

Update: To clarify THE INCIDENT IS NOT THE ISSUE. It is the terrible service from ADDO…read more I never stated that ADDO didn't call. It is the fact that I repeatedly asked for guidance since she was picked up with her ear bleeding more than the "nip" I was informed of. It was ADDO's that became more and more unresponsive after I notified them about how bad it was when we got her. ------------------- We used ADDO for a year. Recently, our dog was boarded and I received a call she was bitten. Long story short. After notifying me that my dog was bitten, their response rate decreased until they no longer responded to calls or emails. This boarding facility can't be trusted as I was concerned and needed guidance and it sounds like they just want to cover their own behinds and don't care about the dog.

TL;DR - THE SUMMARY…read more I was initially pleased w/ ADDO Springfield until they became unresponsive and demonstrated a basic inability to care for my dog, leaving me questioning everything. Specifically, while at their facility, my dog sustained a bite that was allowed to fester and get infected during his time in their care. - On 17 Feb 2023, My dog sustained a bite at ADDO Springfield, I was notified it was minor, and they would take steps to take care of it - Picked him up as scheduled on 22 Feb 2023, met him with a patch of clumped fur that smelled foul and was oozing pus (as acknowledged by the Mgr on duty) - On the morning of 24 Feb 2023, the vet confirmed and revealed an infected wound. - I sent an email to ADDO on the afternoon of 24 Feb 2023 requesting a meeting with the owners and manager. - The email - "Subject: Request to Speak About [Dog's Name] Bite Sustained 17 Feb 2023" was sent for a total of 4 messages: x3 -- 1 every 24 hours in succession and a 4th and final one on 28 2023 Feb days after the others, indicating that I would escalate. - As of of the posting of this message, I have not received communication from ADDO Springfield. Since it's a privately owned business that has failed to respond in a reasonable amount of time, I'm using this review as the only escalation mechanism available in this situation. *** TS; WM - THE DETAILS This review is meant to inform other pet parents of my experience, concerns, and observed shortcomings. Given the circumstances, I've done my best to present the facts and withhold emotion. I've waited this long, 1) in part to see if ADDO Springfield would ever contact me (they have not) and 2) to create distance from the incident. I believe that every pet parent who uses ADDO Springfield or is considering using them should know that a signed release of liability does not equal the release of a reasonable expectation to pet care by ADDO Springfield. Simply washing and observing the injury my pet sustained while in the care of ADDO Springfield would've avoided this infection (see the above description and attached photos). The fact that ADDO Springfield's team and protocols allowed this injury -- that my pet sustained while in their care -- to fester into infection made me wonder what other basic elements of care this team is not performing that we pet parents are unaware of. Realistically, the bite wound just needed to be observed and kept clean. My signed agreement also has a credit card on file and an agreement for it to be used for care. I was never informed that the bite was infected nor asked if I wanted to use the card for a vet. I trusted that when the team said they would care for it, they would. I followed ADDO Springfield's norm: no news is news. Meaning, they call you for immediate issues or let you know of minor non-health-related items upon pick-up. The lack of response to my requests to understand what happened and how to prevent it left me deeply disappointed and even more concerned about ever having them care for my pet. Additionally, this establishment had ample time to get back to me. My request to meet expressly stated that I wanted to meet to 1) understand the protocols and how this could've happened and could be prevented in the future, 2) what exactly happened the day of the incident, and 3) exactly what actions/care was taken days after the incident, preceding my return to pick up my dog. I provided three (3) written email requests, with the final one sent on 28 Feb 2023. As of the posting date of this review, I never heard back from anyone at ADDO Springfield. Note: Before posting this, I called to confirm they received the messages, the employee answering indicated that he sent my email to the owners who told him they would call me. I have not received that call, nor have I received an email response. ____

Both of my dogs love the dog-walkers from unleashed pet! Not only has this team always been on-time…read moreand followed my helicopter dog-mom requests to a T, they're all very kind, trustworthy, and patient and loving to my four-legged girls. Our household feels very lucky to have discovered the unleashed pet!

Be careful of this one. Will agree to watch your pet and cancel on you at the last minute leaving…read moreyou thrashing to find a replacement two days before you have to leave the country. Not willing to try to find a win-win situation in a difficult position and will ignore you if you have a concern or question things in their contract. They are on the expensive side too....Good thing I found out early. This is not someone I'd want nor trust to watch my babies. I recommend looking elsewhere. I'll be sure to pass on to my military family because we don't need the added stress in an already stressful situation. Would give zero stars if it were an option.