I want to start by saying that I am an extremely passive and non-confrontational type of Customer…read more I did not go into the gym with the expectation that there was going to be an argument or especially to be berated. Last Wednesday, my friend and I signed up for the 3 day pass at your 2100 Polaris Parkway location, in Columbus Ohio. We went and were greeted by Tyler who at first introduction seemed very kind. My friend and I worked out and loved the gym. Tyler told us he would be sending up offer emails, and to expect prices to go up by Monday, as "the gym is switching back to LA Fitness." We saw this as a ploy to get us to sign up faster, but it didn't deter us from joining. The plan was to use our 3 day passes and then sign up. Tyler called me on Friday, I explained to him that I haven't had a chance to come in, but we were very interested and I would sign up through the offer email. Later that night, I attempted to sign up with my American Express card. I received an error on the next page. I retried with my routing and account information, signed the documents, and went on with my busy weekend. The following Monday (4/1) I walk in and attempt to give my phone number because I haven't received a badge. To my surprise I'm not found in their system. Tyler takes me and my friend back to his office and says that he told us to sign up within the timeframe, as prices would increase. I explain to him that I had. He then asks to check my browser history, as if I'm lying. I show him, which proves I was in fact on the website and received the error and continued to re-attempt. He continued to question my search history and stated that if my search history had shown thecorrect URL that he would have been able to honor the price. My friend and I both questioned the point of the browser history interrogation, and explained in detail exactly what happened: that I signed up, received the error, and retried, but something must have gone wrong. We asked that he please honor the price as it was a system error and not a human one. He continues to badger us, and tells me I should've come in if I had issues. Again, had I known the system wouldn't process the signup, I would've come in; it was a complete surprise that it did not process. This goes on for about 10 minutes. Where I feel he is completely chastising us, and accusing us of lying, and he offers the jump in price of $29.99. I tell him it's not about the $5 difference. It is about his treatment of us. That I'm extremely uncomfortable by the confrontation, and because of his conduct, that I'm leaving and signing up for another gym. As we are walking out, he proceeds to call us clowns and walks away. My friend and I are in disbelief. I have never in my life been treated so disrespectfully by a staff member, let alone a manager. All for voicing our concerns. I am dumbfounded and chose to walk out. Again, because I don't like confrontation. Because he called us "clowns", my friend asks to speak to the Gym manager who is on a phone call at the main front desk. She waits. All while Tyler is throwing a temper tantrum right there behind the front desk, in front of all the incoming customers, loudly complaining about the altercation and making snide comments about us, all the while my friend is still waiting for the manager and is standing right there, just two feet away, overhearing all of it. That it itself is unbelievably unprofessional. His manager, who is still on the phone with a customer, motioned for him to stop (multiple times), but he continued. This went on for 10 or more minutes. There were two other colleagues who were there and can attest to this behavior. I am appalled that someone like this is in a customer service position. A gym is supposed to feel inviting, and that's not how we felt. Our excitement for the gym quickly dissipated. I will never sign up for a membership here as long as Tyler is working there. As a gym in such a competitive environment like Columbus, there should be more thought into who you hire and who you choose to keep on. Especially with a planet fitness right across the street. My friend and I quickly crossed the street, signed up for planet fitness and had a great workout, contrary to how Tyler treated us.

We had 12 Personal Training session at Esporta Fitness and we cancel the contract and no one told…read moreus we would loose our session once the PT contract is cancelled. Whenever i call, the manager Phoenix he keeps saying the VIP is taking a look at it and will get back to you and its been a month, no news from them. It doesnt take more than a month to return my PT session which i paid. Hence i would rate it the worst for Personal Training session return session

Clean, great staff, open a lot of hours and always helpful. Everyone is nice and even though it is…read morea gym and not a fitness center, they have really nice people working out there.

I was a guest with a member of the gym around 10am this morning to train, there was a man and a…read morewoman up front that usually gets us checked in. The guy at the front had me sign in as a guest, the person I came with had her phone out to pay the $15 we know we had to pay and as we were going to tap the phone to pay the girl sitting on the back counter tells us it's $15 in a very rude manner as if she was talking to children.... The person I came with informed her we already know because we've been in before.... The way she said it and how she handled the situation after the fact was very rude and unprofessional. After we walked alway we proceeded to get on the stair master and treadmill. I had noticed that we had been stared at and pointed at. Then who I imagine to be a friend of the girl on the counter walks in and they talked about and stared at the person I came with, then more people gathered around the front talking about the situation. Then They proceeded to talk about, stare and point at the person I came with for the ENTIRETY of the 15 mins we were on the machines. I'm very disappointed considering this is supposed to be a place of growth and no judgement! I don't know if I'll be returning!

Just did a day pass since I was in the area while my wife got a gum graph next door…read more Not a bad gym at all, but the vibe was different. No bench press at all! They had Smith machines, but no free bench press, incline or decline stands. That was sad because today was chest and triceps. I finally seen the "famous" lunk alarm, but was so confused. They don't like people carrying a gallon of water, but no shoes and extremely skimpy shorts where the booty hands out is acceptable? After finally coming to a Planet gym, I'm glad I'm not a full time member because they have too much cardio machines and not enough free weights. It was the smallest rack of weights any gym has had. If you're into cardio, great gym.

First time at this location, but I've been to three others to compare. This location isn't as busy…read moreon a Saturday as most are so it was nice. Good amount of cardio and weight machines. They had the slanted smith machine for lifting, but not the straight ones. Not a big deal, I just know it matters to some lifters. Also all of the machines are in great condition yet they seem to be older since none have the digital rep display. Not as many free weights or benches compared to other locations. I didn't notice any issues with the other gym goers so seems like there's no issue there either.

I was in town for 2 weeks and needed a place to drop in, CF Polaris made me feel like I was one of…read morethe family! Great coaching staff, great equipment, and amazing programming!!! If you're moving to town, or just in for business I recommend them whole heartedly!

Always drop in when I'm in Ohio! The staff is friendly, members are inviting, coaching is next…read morelevel, and the WODS will leave you breathless! Can't say enough good things about them!

Best Cyclebar EVER!! The kindest staff, amazing playlist and the most fun vibes everywhere. Would…read morerecommend to anyone!!!! First class is free :)

I love cycling and group fitness classes, so I knew I would love cyclebar. My friend is an…read moreinstructor, so I went to her class and instantly fell in love! The loud music and the colorful lights really makes you forget that you're working out! The instructors give you suggestions on speed and resistance, but you can really make it your own! The front desk and the instructors are all so amazing and helpful. I always feel so amazing after I leave cyclebar!

My trainer Isaac is amazing!!! The facility is clean and has a variety of equipment to choose from!…read moreI would highly recommend!

I purchased the black card membership. With this I get all the "perks" including use of any PF…read morelocation worldwide, free training, use of tanning beds, massage chairs, Total Body Enhancement and the HydroMassage machines as well as the ability to bring a guest anytime. I visited after work for the first time at around 5 PM. The facility was as expected: a huge room with a large number of cardio machines, free weights, universal training machines and a 30 minute circuit space. There are gender specific locker rooms with changing stalls and showers as well as the aforementioned tanning, massage chairs, and HydroMassage Since I was new to the brand and location (I joined via the app with no human contact) I asked for a tour of the facility. The space was very clean which impressed me. The locker room, showers, changing stalls and toilets all looked good. I was surprised that there is no towel service and you bring your own lock, no self locking options here. I used the treadmill, locker room (purchased a lock from PF for $5) and changing stalls. I would say the facility is what I would expect for the price. Not an expensive fancy club but a basic space where you can meet all your workout needs. I'm pleased with my membership and the friendliness of the staff. One thing my tour guide left out was there are sign up sheets for the amenities like tanning and massage. Don't forget to sign up!

Very clean, spacious and usually is not busy. Everyone is mindful of their time on the machines and…read morecleans it off. I rather go to this location than any other PF.

This is an incredible gym! Their workouts will get you the results you need in the most efficient…read moreway. To start, you'll tell the trainers what your goals are (they're very goal oriented here). They'll then direct you based off of your fitness level and goals. There are 12 stations total and each station has 3 different levels. You'll follow the same level through all 10 stations. The first station is warm-up, then you jump into 2-5 which are HIIT (cardio). Then 6-10 are more muscle-focused exercises. Each station lasts 2 minutes 30 seconds and then you get a 30 minute break. The best part? You're done in 30 minutes. Also, each round goes by so quickly that you're not thinking about the pain or when the time will run out. It's efficient but great enough to help you feel the burn the next day. I was told that you really only need to come in twice each week for this workout - it's that effective. The place is smaller but it doesn't feel cramped. Only one person can be at a station at a time. I've really enjoyed the different trainers I've worked with and I can't wait to enjoy my next workout! P.S. This place is tucked away in the corner of a plaza with plenty of free parking!

From the owner: 1 Week Free Trial Membership!read more

New to Ohio. Tried this gym and everyone is super friendly, positive vibes and very supportive thru…read moreyour work outs. Head trainer Heather taught me my first class and now I am headed into week 3!

Do it for your health and well being ! Today I was diagnosed with Rheumatoid Arthritis, went in for…read morewrist pain a few weeks ago, need surgery, in the process I was tested for RA. The positive of this is, after being a member of Orangetheory Westerville since it open in late 2016 at the age of 57, my doctor said "that by continuing to exercise and particularly the Orangetheory model of lower impact it helped in staving off my RA, and also by continuing to attend classes with some modified exercises (for my wrist) my RA should not progress rapidly and maybe not at all" if that isn't a reason to join I don't know what is ! Thanks Orangetheory Fitness!