Kevin was amazing sending updates and videos and explaining things for us to do throughout the day…read moreGracie really loved being with him, jumped into and out of his car and we had been having to lift her in and out of our car He took her around and thru Lowe's and Birkdale Parks off leash and she didn't run away She never jumped on anyone while with him she is a changed 9 month old Labrador Puppy He trained us a well on things to do with her And for sure we will be signing up for more training dates Highly recommend Kevin

Kevin worked with our 8 month old pit bull puppy for two days. He doesn't jump on us as much so…read morethat is a improvement. We really enjoyed the videos he sent. We would recommend Kevin.

There is always a warm welcome and a caring attitude. These folks love dogs and it is apparent by…read morethe way that they remember their names. As a human I love this place but what matters more is what my dog thinks. My puppy gets so excited when she is dropped off and she runs to the staff with a wagging tale. This says it all as far as this human is concerned!

I rarely bother leaving reviews but I had to for this. Please read this and avoid this place. The…read morepositive reviews must be old My dog is clearly traumatized from being here... whether or not it was the staff or other dogs is uncertain. But she came back limping and whimpering. In the video footage we could see dogs mounting and fighting each other with absolutely no effort from the staff to break it up. My sister also left her dog here during this time and had the same experience. Our normally outgoing dogs are currently whimpering and cowering in the corner reeking of urine. They've never been like this before and I am absolutely disgusted. They've never been like this coming back from any other facility either. Something's going on with this place.. and I sincerely hope people read this and avoid this place at all costs.

Unfortunately, we had a terrible experience with Josh. Josh was hired to take care of our dog and…read morecat for a long weekend. We trusted him due to his good reviews.... The first day he went 10 hours with out giving us any update. We tried calling/texting his mobile and work number for 2 hours with no luck. He is unreliable in many ways- his car, his communication and has an excuse for everything. Once we finally got a hold of him around midnight the first day... we told him we were no longer in need of his services. He still showed up at our house... we had to change our passcode...He still owes us $140 and I had to get the cops involved.

Looking for a place to board my 11 year old lab other than a kennel. Found In Good Hands on the…read moreweb. Joshua came to the house to meet Dakota and I. He has a true passion for animals. Dakota stayed at Joshua's house with a fenced in yard. Daily walks with numerous pics and updates sent to me. Dakota loved being with Joshuas dog Tubbs. So much safer than a kennel. Bonus is that Joshua picks up and returns your dog which is so convenient! Dakota looked like a young pup again when she came home! So happy. We found our forever boarding place!!

We were referred to VIP Pet Services by our Vet, whom I will also be contacting. I would give them…read more0 stars if I could. To start, we told them specifically where the garage door openers would be so they could get into the house the first day. You have to go through the garage instead of the front door because it's too easy for one of our dogs to get out the front door and bolt down the street. When we first landed, we had a voicemail saying they couldn't find the openers and had to go to a neighbor's house to get a spare key. It was a good thing our neighbor was home, otherwise, our dogs wouldn't have even been checked on when they should have been. We returned home to find a bedroom door destroyed and the damage is extensive. Either this was done in one day and no one showed up to all day to help put a stop to it by blocking off the hallway, or it occurred over multiple days and again nothing was done to try to stop it and it was NEVER mentioned to us. They were asked to leave the garage door openers outside the house in a hiding spot so we could get in when we returned. One of the openers was, instead, left inside the house on the kitchen counter within reach of our big dogs. They, of course, got the opener and destroyed it leaving us with only one working opener. There was also so much poop and pee in the house when we got there that there's no way our dogs were let out during the day we returned (we got home after 9:00P). The owners claim that our dogs left that big of a mess every day, but they "require" 3 visits a day specifically to avoid that, so there's no way if our dogs were let out 3 times a day that they left that big of a mess. Our dogs are all house trained - including a 6-month-old puppy - and would never make that kind of mess inside the house unless they were left alone ALL DAY. My puppy is also required to eat all her meals in the bathroom because one of my other dogs is very food aggressive with her. You show her the food dish in your hands and she runs straight for the bathroom. Once we got home, though, she refused to eat in the bathroom which makes us believe that our instructions were not followed and that she was fed with the other dogs instead of being kept separate to avoid any problems. We contacted VIP Pet Services today and they blamed us for the garage door opener being chewed up because we don't crate the puppy - we also have a 3yo Boxer who gets into everything, which is why we don't leave things on the counter - even though we specifically asked them to leave the openers outside. They refuse to refund any of our money to help fix the destroyed door and the garage door opener and although they said they did a lot of things - like clean out the litter boxes - it certainly doesn't look like anything was cleaned the entire time we were gone (5 days). We will NEVER use VIP Pet Services again and I will be warning all of my friends and colleagues NOT to use them.

I recently moved to Huntersville and so had to find a new sitter for my American Bulldog. It was…read moresomewhat of a last minute trip however Cindy and Vinny were incredibly accomadating and helpful. All the scheduling for services is completed online; Cindy walked me through this process with ease. We scheduled our consultation visit with Vinny and Sean the following day. I completed as much of my pups profile on line as I could and Vinny brought the form so we could finish what I missed. They were incredibly thorough; practicing placing the collar on CJ and even doing a "dry run" the next day before we left to ensure that CJ was comfortable. I texted almost everyday for updates and they were more than willing to accomadate. The brought the mail in, turned lights on and off as well as brought our recycling to the road side. When we got home we had handwritten notes from both Vinny and Sean detailing CJs care and reassuring us that the week was uneventful. We signed up for the white glove service with 3 visits a day and plan to utilize their afternoon walking service in the future as well. CJ is not just a dog but a part of our family and we would not have been able to enjoy vacation without knowing he was taken care of.

DSL is just amazing! Been coming here for over a year since our pup was old enough to attend…read more They are extremely great at communicating for booking day-care or boarding. We've used both - our gal gets a really great workout and a nice playdate on a day-care day. We've also used them multiple times for boarding, and they are affordable, flexible on drop/pick up times, GREAT staff, and our gal always seems so happy & de-stressed after a visit here! They use text for drop & pick up, and it's very easy. Dogs get lots of supervised and structured play time, smaller and younger dogs protected and separated if needed. Great facility!!!!

Can't say enough good things about DSL! They take care of my fur babies as if they were theirs…read more Great customer service and friendly staff.

Takes well over 48 hours to get a return phone call or email. Nobody answers the phone at the…read morekennels which is concerning if you have a pet staying with them. We had a reservation in October of '23 that I opted to cancel as my dog had a suspected case of bordatella and I wanted to be responsible and not get other dogs sick. At that point I was offered a refund for my deposit and I opted to keep it as a credit as I assumed we would use them again in the future. However, booking is a challenge as the lag time for response is far longer than the 'one business day' promised on their voice mail. Twice I have reached out and both times didn't receive a timely enough response (48+ hours). I needed boarding confirmation in order to book travel, so I went with a different facility. This week I asked for the deposit to be refunded as I don't foresee myself using this facility again and was told that since it was paid last year it would have to be kept on file as a credit. Nowhere in the contract does it state anything to that effect, nor was I made aware of that term in October. I've given 3 stars out of fairness as I think the concept is good and the facilities are nice. Lots of playtime and exercise. It's a shame about the lack of communication and shady financial dealings.

Our usual pet sitter couldn't take our Golden Retriever over the Memorial Day weekend, so he…read moresuggested that we take our dog to Wickersham's K-9 Ranch. The rates were reasonable and the website looked great, so we called to make an appointment for her drop off. My husband reported that they were very friendly when he called, and that we were welcome to drop her off and tour the facilities so we could get a sense of where she'd be spending the next week or so. We were excited to visit the ranch when we dropped off Ella. It was a good 70 minute drive out there, and when we arrived around 9:30, we received a very cool, aloof greeting from the fellow behind the desk. In fact, he didn't even speak to us or acknowledge us - another woman came out and helped us after a few minutes. She seemed surprised that we wanted to look around the facility, but obliged with a quick 2 minute tour. I wasn't terribly certain about the artificially dyed blue water in the lake, but the facilities are definitely clean, each dog gets a spacious space to sleep with an elevated bed and the dogs seemed very, very happy. Any misgivings I might have had when we visited were abated, however, when they dropped Ella off at our house after her stay. We decided to pay extra for drop-off (to save the 70 minute drive after our long trip) and we paid extra to have her bathed prior to drop-off, which isn't an option with some other places where we've boarded Ella. Ella showed up happy and exhausted, and smelling fantastic. In fact, a WEEK LATER she still smells good. I don't know what magic they worked in that bath, but it was a good one! And best of all, they dropped off some pictures of Ella's stay at what we are calling "camp". She loved swimming (usually an extra charge, but she got it for free as a trial since it was our first visit). Yesterday we received a fourth photo in the mail that they hadn't been able to include with the others, of Ella and a bunch of other dogs running. It was great to see photos of her having so much fun while we were away. I definitely recommend Wickersham's K-9 Ranch as a place to board your pet while out of town. It can be costly if you add in pickup/drop off charges and a bath, but your dog will have fun. It was a splurge for us, but one we'll likely indulge Ella in again on our next long trip!

This was my first experience with Pawd and I will definitely be getting their services again. I…read moredon't like to keep my dog boarded because of a bad experience a few years ago, so I hired Pawd to come watch my baby when I went on a trip out of town. She was able to walk him several times a day, play with him, feed him, and send me lots of updates to make sure I wasn't stressing out about how he is. Couldn't ask for more!

This business is a LIFE SAVER and worth every penny. We have used them time and time again and…read morefeel so lucky that we found someone that treats our dogs like they are their own. We have used this company for overnight care for our dogs and hamster, as well as walks for the dogs. The owner is super involved and cares about each animal so much. Also, for when we request to dog sit overnight for all 4 of our pups, the house is always left in pristine condition and my pups are always really happy. We have used several companies around town and this is by far the best one around and we aren't going anywhere else!

I can't say enough good things about Off Leash K9 Training! Our trainer, Lindsey, was incredibly…read moreknowledgeable and made the entire process fun and engaging for both me and my pup, Ashe. Ashe at 6 months of age can be a bit of a handful , but Lindsey took the time to understand his behavior and tailored the training to his needs. After just two weeks, we noticed Ashe's confidence soar. Ashe is now much better behaved at the park, and he's responding wonderfully to commands like "sit," "place," "heel," and "come." This is the second dog I put through Off Leash K9 Training, and they truly help build trust between you and your pup. It allows you to take your pup into the world and enjoy life rather than sitting at home alone. I also love how Lindsey emphasizes the importance of consistency and makes sure we're practicing the right way at home. I feel so much more confident as a dog owner, and Ashe seems happier too! I highly recommend Off Leash K9 Training of Charlotte to anyone looking to strengthen the bond with their dog and improve both their quality of life and behavior!

We sent Shadow for a two week board and train. Her trainer, Claire, did an amazing job! She kept in…read moretouch with us daily, sent the best videos and pictures, and updated with what they worked on. She even sent some fun videos for our kids to see him playing, not just training. She edited her videos so we could see a lot of what they worked on each day. Claire really understood Shadow and his needs. At pick up, she did a great job explaining everything to us, guiding us on how to follow through at home, and loving on Shadow one last time. You could tell he was sad to leave her. Claire was so encouraging and loving towards him. Shadow's been home less than a week and because of Claire, he is behaving so much better. He's been able to off leash and not jump on people he's greeting. Thank you so much Claire and Off Leash K9 Charlotte!