We were referred to VIP Pet Services by our Vet, whom I will also be contacting. I would give them 0 stars if I could. To start, we told them specifically where the garage door openers would be so they could get into the house the first day. You have to go through the garage instead of the front door because it's too easy for one of our dogs to get out the front door and bolt down the street. When we first landed, we had a voicemail saying they couldn't find the openers and had to go to a neighbor's house to get a spare key. It was a good thing our neighbor was home, otherwise, our dogs wouldn't have even been checked on when they should have been. We returned home to find a bedroom door destroyed and the damage is extensive. Either this was done in one day and no one showed up to all day to help put a stop to it by blocking off the hallway, or it occurred over multiple days and again nothing was done to try to stop it and it was NEVER mentioned to us. They were asked to leave the garage door openers outside the house in a hiding spot so we could get in when we returned. One of the openers was, instead, left inside the house on the kitchen counter within reach of our big dogs. They, of course, got the opener and destroyed it leaving us with only one working opener. There was also so much poop and pee in the house when we got there that there's no way our dogs were let out during the day we returned (we got home after 9:00P). The owners claim that our dogs left that big of a mess every day, but they "require" 3 visits a day specifically to avoid that, so there's no way if our dogs were let out 3 times a day that they left that big of a mess. Our dogs are all house trained - including a 6-month-old puppy - and would never make that kind of mess inside the house unless they were left alone ALL DAY. My puppy is also required to eat all her meals in the bathroom because one of my other dogs is very food aggressive with her. You show her the food dish in your hands and she runs straight for the bathroom. Once we got home, though, she refused to eat in the bathroom which makes us believe that our instructions were not followed and that she was fed with the other dogs instead of being kept separate to avoid any problems. We contacted VIP Pet Services today and they blamed us for the garage door opener being chewed up because we don't crate the puppy - we also have a 3yo Boxer who gets into everything, which is why we don't leave things on the counter - even though we specifically asked them to leave the openers outside. They refuse to refund any of our money to help fix the destroyed door and the garage door opener and although they said they did a lot of things - like clean out the litter boxes - it certainly doesn't look like anything was cleaned the entire time we were gone (5 days). We will NEVER use VIP Pet Services again and I will be warning all of my friends and colleagues NOT to use them. read more

I recently moved to Huntersville and so had to find a new sitter for my American Bulldog. It was somewhat of a last minute trip however Cindy and Vinny were incredibly accomadating and helpful. All the scheduling for services is completed online; Cindy walked me through this process with ease. We scheduled our consultation visit with Vinny and Sean the following day. I completed as much of my pups profile on line as I could and Vinny brought the form so we could finish what I missed. They were incredibly thorough; practicing placing the collar on CJ and even doing a "dry run" the next day before we left to ensure that CJ was comfortable. I texted almost everyday for updates and they were more than willing to accomadate. The brought the mail in, turned lights on and off as well as brought our recycling to the road side. When we got home we had handwritten notes from both Vinny and Sean detailing CJs care and reassuring us that the week was uneventful. We signed up for the white glove service with 3 visits a day and plan to utilize their afternoon walking service in the future as well. CJ is not just a dog but a part of our family and we would not have been able to enjoy vacation without knowing he was taken care of. read more

I was so impressed with VIP Pet Services! Vinnie and Cyndi are awesome! I contacted them to walk my dogs over the course of 2 days while I was out of town. They came to the house prior to me going out of town and spent an hour just getting to know the dogs. My two boxers were in love! By the time Cyndi and Vinnie left, the dogs were worn out! They were so thorough during their consult making sure they had emergency numbers, vet information, my dogs' likes and dislikes, etc. I couldn't have asked for a better experience! They even left a note for us when we got home!! They're priced right and so friendly! Definitely choose VIP! read more

Vinny was very nice and reliable. We have a rescue that has some people fear although she plays great with dogs. I didn't get the feeling this business could handle dogs that are outside really normal and easy. We have since found a doggy daycare that absolutely loves our dog and actually uses her as a temperament testing dog when new trial dogs come to the facility. Unfortunately VIP pet services said she had toy aggression and they had difficulties with her in playgroup, but when I talk to a trainer about it some of their methodology was not the best for having dogs get along with each other. That was disappointing. Also without notice they had a girl come pick her up one day that was strange to us and the girl was clearly unfamiliar with dogs that had a little people fear. I guess she didn't get the message that you don't walk right up to my dog and reach for her head. Or any dog actually. I really wanted to use this business but it was just not a good fit for us. My advice is if you have a rescue or a dog that has any kind of temperament other than very adaptable and tolerant you go with someone a little more experienced. read more

This is the perfect combination for pet services: a professionally run organization, good, trustworthy people, and a love of pets. We depend on them to watch our pet whenever we leave town, and know that is one item on which we have no need ever to worry. read more

We originally heard about VIP Pet Services when they were advertising in Birkdale Village. The owners, a couple from New York, just talked with us and let us know about their services and gave us a pamphlet. They never forced anything on us or asked us for our name/email. This alone is a green light in our book. We have a cat and dog and I am VERY particular about who cares for my fur-babies. When my husband and I go out of town whether its for a night or a couple days, we need someone RELIABLE to feed out cat. While most people can just leave food out their cat will be ok, our cat, Peanut Butter has to be on special wet food twice a day and urine output has to be monitored. We have used VIP Pet Services 3 times now and have NEVER been disappointed. They text every time they come to visit Peanut Butter and let me know how many clumps of urine and what size is found in his cat box. Whenever we come home, Peanut is in good spirits. They have great packages also, from the bare mininmum services to very extensive services. I am happy to have found VIP Pet Services and would recommend them to ANYONE! read more