Was told I needed a "new motor" on a unit less than 4 years old. I had another company come out and this wasn't the case. Look elsewehere.

We had an excellent experience with their tech Jonathan who came to take care of a frozen output line. He suggested we have the ac cleaned. Mike, the owner, sent one of his top lieutenants out to inspect our ac and he said due to the amount of rust and corrosion on the coils, which is typical in Florida, he suggested rather than clean the coils which were heavily encrusted with rust and risk having a coil break that we purchase a new Trane unit. We found PURE AIR to have very reasonable prices, an excellent maintenance program and their technicians to be highly informed. We strongly recommend PURE AIR to anyone thinking about servicing their current unit or purchasing a new unit. read more

Pure Air installed a new air conditioner in early 2016 and maintained the system for 2 years. Our pan overflowed in October 2018, the system was designed to give a warning and shut down. This did not happen~~causing major water damage. After a supervisor came to the house we were told the system had not been set up correctly. A mold mediator was called due to the damage, discovered that the ducting had been improperly installed. There was ducting that had not been connected, laying over beams in the attic, with no saddles leaving the ducting laying on the insulation. Previous air conditioners were left in the attic. HVAC Engineer report was done to find damage and necessary repair. The cost to replace and properly duct the home was over $9500. This was not covered by insurance and Pure Air will not handle payment. Damage and Temporary housing for mold and water damage is now over $100,000.00. After Pure Air's initial visit for the pan, no phone calls would be returned. Warning~ Warning I am willing to provide the HVAC Engineer Report with pictures. read more

Thanks to Mike and all of the guys at Pure Air. They were fast, fair and honest. One of the other guys in town said I needed a new AC. Pure Air diagnosed the problem much differently and fixed my older unit and saved me over 2 grand. Thanks again and you have a customer for life. read more

Just had a Trane unit installed in my home in Bonita Springs and I am very happy with the unit and the job that was done. Mike the owner was a good salesperson to deal with and was very informative. His employees did a great job and cleaned up everything after they were done. They were very respectful and were willing to do anything I asked for. read more

Blaine came out and diagnosed the issue with our air conditioner in short order and we were up and running very quickly, which is important in the heat of the summer. The issue did not require new parts, but some adjustments. Really appreciated the prompt response and knowledge of multiple issues that can cause a system to not operate properly. Will definitely use them again. read more

This air conditioning contractor comes highly recommended from friends and family. They came out over the weekend and fixed my air conditioner with there free hvac service call coupon. As we all know air conditioning is a must in naples florida. I was so happy with the air conditioning service I received that I signed up for their ac maintenance plan and had them do my duct cleaning. They seem to carry the best air conditioning units as well so I know that my air conditioning needs to be replaced down the road I know who to call. I have used many hvac companies in the past but none repaired my heating and air conditioning system as quickly as Pure Air. Five star hvac service in my opinion!! read more

We installed two new systems in June 2018. When we called with problems at the end of 2020, several things happened. First they tried to charge us a $450 service call. We have a three year labor warranty. Luckily I asked for an invoice and when the third technician came out, he told me not to pay it because of the labor warrant which expires June 2021. The second technician that came out (who was also the first technician, he must work weekends because it was a Friday and Saturday) put in a new thermostat. Well, we had several calls after that at the end of December, and nothing was ever fixed. We kept telling all of the technicians that the new thermostat didn't work properly. At that point, the owner called my husband and said we were a "NUISANCE" and that he was charging us a nuisance fee. Fast forward to April 2021 (now that the temperatures are getting warmer), the same thing keeps happening. They then charged my husband a service call. After about the 5th or 6th technician in April/May, the last technician REPLACED the FAULTY thermostat that they put in back at the end of 2020, and it seems to work fine now. We had at least 10-12 visits from the company, and they have charged us nearly $150 of which should be under the labor warranty. I WOULD NEVER EVER RECOMMEND THIS COMPANY read more

There IS an honest air conditioning service company remaining in the world! I called Angela in the Pure Air office on Monday morning at 10:00 AM for a service appointment after my compressor stopped running on Sunday afternoon. Within 5 minutes, Morgan, the dispatcher, called me back with a same-day appointment. Josh, the ex-Marine, was my service technician. It was "yes-sir" and "no-sir" throughout the entire visit. Josh quickly diagnosed my problem as a "flow switch" in the wrong position. He flipped the switch and everything worked perfectly. Josh did not even charge me for the service call. The total charges were nothing - or $0.00. Hard to believe in this day and age? - but absolutely true! I know that I'll will only be calling Pure Air in Naples for all of my future Air Conditioning needs. read more

Woke up this morning with no A.C. cooling my townhome, F--K!! and had to be at work in an hour. Called a few services when I got home hoping to have a technition asap! Mike (owner) personally called me back after I already had another company on the way! He Dropped the service charge and was here with in the hour! Checked my A.C. unit ( which is over 20 plus yrs.) put a band aid on it till I could figure out my next move. Very professional and explained what, how, and the next thing I should do. Highly recommend Pure Air.! read more

Great service. Came to the home to discover A/C not working. Diagnosed and repaired in a half hour. Friendly helpful guys - all of them. Very happy customer read more

Great service! On site quickly and went right to work on the issue. Courteous, professional and knowledgable. The trifecta! My wife and I wouldn't hesitate to use them again and highly recommend these guys. (Oh, and our AC was up and running again within the first 10 minutes). read more

I had a bad experience with Pure Air of Naples. I had decided to replace my 10 year old, 5 ton, Lennox central air unit with either a Trane or American Standard. I set up an appointment with Pure Air to come out and give me a quote. The sales rep was Michael Elkins. I chose the top of the line Trane unit for a quote. Michael quoted me a price of $15,220. I had a quote from an American Standard dealer for a comparable if not an identical unit since both are made by the same parent company. The American Standard quote was $10,700. When I asked Michael why there was such a difference he tried to sell me on some small differences. A day later, when he realized I was not going to bite on his quote, he came back with a revised quote of $10,000 even. At that point I felt like I was being scammed. Needless to say I can not recommend this company with the shady business tactics they employ. Maybe they get away with charging non competitive prices in Naples the first time around. read more

This ac company gave my landlord an ac estimate for his house and the rental i'm in. I was shocked when they put both air conditioner in on the same day. They also did air duct cleaning. No call backs, passed permitting and ac inspection. The new air conditioning system is much quieter than the old heting and air conditioning system. I would recommend this air conditioning contractor to anyone I know. Very happy with the air conditioning repair that was donea few months ago as well to keep it running for a bit while my landlord Bill was making his decision on what air conditioning units to buy. read more

Had this company install Two new Trane AC systems a few years ago.They did a great job on installation and time wise they were great . l thought nothing could stop a Trane.In my case,that's not true.The drain lines have to be flush once a month and in hot summer,once per week and lm constantly pouring bleach through the lines as the technicians suggested.l've had to have sensors replaced,and recently a blower motor replaced.The motor was under warranty but not the labor.The cost was 485.00 for 50 mnutes labor . I timed him.I thought that was an excessive amount for less than an hour.l asked for a discount....doesn't hurt to ask....Angie's list...senior citizen, nothing doing . They do not discount labor charges.Hard time keeping these Tranes running read more

Pure Air conditioning offers the best service! Even after the sale, they're very accommodating, courteous and professional! Always prompt to return calls and answer questions. Quick to come out when asked to solve problems and provide assistance. The service techs are patient and understanding and able to explain issues to the elderly. They're always there for us! read more

Excellent service from initial call/diagnosis, to install and to follow-up. Installers were very knowledgeable and pleasant to have in our home. Service was well beyond expectation. Installers Michael, Modesto & Alonzo were true professionals. read more

During the hottest part of summer my AC unit went out in my rental town house. The Pure Air consultant saw that I had 3 children including a son that was sick with a fever. The owner made a personal visit due to other techs finishing up a job and brought over several window units since it was late in the date to cool down the house. They were able to schedule the unit to be replaced the very next day and did an amazing job. Thanks again for helping us stay cool!!!!! read more

I paid them $125 on a Fri night to find out the problem with my AC. They wanted $475 upfront labor cost on labor they hadn't performed yet on a fan engine that was under warranty. they couldnt tell me if they could even get it on Sat or on Mon. After multiple calls both days explaining that the house was 88 degrees and my 86 yr old mother and 7 yr old daugther both werent feeling well I finally called another shop that came out and got the parts within hours. read more

I signed up for a 2 year maintenance agreement with them. They came over every 6 months and did the service, even came over and did a fan motor repair on short notice. Now my contract on the maintenance agreement is up and I have not heard from them to renew it so they can come over for the maintenance still. I have called and left a message with their answering service and emailed them and no call back or reply from them at all. I guess they just don't care about keeping a customer... read more

Please DO NOT waste your time calling these people. They stated they are too busy to take on new clients...so PLEASE don't bother calling them. If they are too busy for new clients help them out and take your business elsewhere! read more

We own a condo in Bonita Springs, but live in Indiana. When the AC went out in June, Pure Air was recommended by the local person who keeps an eye on our condo. They came out the very next day with a brand new unit at a fair price. They called several times during the installation to keep is informed. We are very satisfied and would highly recommend them! read more

Arrived in Naples to find a/c unit not working. Called Monica at Pure Air and she had a technician over in 15 minutes. The technician replace a part and had it fixed quickly. No charge (even though warranty had expired within a month). Quick, personable service and no charge ! Great job Pure Air !! read more

I called a couple places frantic after my ac died on me this morning. They gave me a time frame of 3 to 4pm and the lowest service rate I had found ($85). They called back to inform me of the exact time the technician would arrive which I thought was really cool and considerate. The technician was extremely thorough and had my ac up and running within an hour. As I explained that I bought my house a year and a half ago, sight unseen, he willingly taught me all about the system and modifications that had been made. I had no idea that some thermostats ran on batteries. I'm very glad I called them and now have a cool home again. I didn't catch the technicians name, but he was a really nice guy from Wisconsin. Thank you for taking your time to inform me all about the unit, it's components and for being very gracious with my nosey german Shepard!! read more

Pure Air came out on a Sunday fix my unit at 7:30 PM, the service guy called before and it showed up when he said he would. I've used different companies before, but this company seemsto be a few steps in front of the rest as far as professionalism, punctuality and as far as I can tell honesty. I will be using them in the future. read more

They provided a tune up for our two AC units and I signed up for a maintenance agreement. I was extremely please with the work and the tech that did the work. read more

I use Pure Air for my own AC service and we also recommend them to our clients and friends. I have used several big name AC companies over the years but none have been as professional, honest and timely as Pure Air. We had to put a new AC system in this past summer and Mike the owner personally delivered a temporary cooling system late at night just so we didn't have to sleep in a 90 degree home. They were at the house first thing the next morning to put in the system. Everyone we have recommended Pure Air to has been very satisfied as well. That means a lot when you are the one recommending them. If you use them you will be happy you did! read more

I had a air conditioner go out in one of my rental properties on a weekend and happened to see a ad for Pure Air, I called them and explained my problem and asked them to service my air conditioning units so my tenants wouldn't be without air for the weekend. They came out promptly and found out what the problem was and fixed the problem air conditioning service Tech was by far one of the most professional people I have dealt with in awhile. I will always refer Pure Air to my friends and family because they are very professional and knowledgeable. They are truly a air conditioning contractor that puts customer service as their number one priority. read more

Had an issue with my air conditioner and they were here in less than an hour. Very profeesional, not pushy at all. Gav me all my oprions and they were happy to fix it and sign me up for a maintenance plan. Great company so far !!! read more

The a/c unit for my condo stopped working, so I contacted Pure Air, as I've used them in the past, and was able to get a technician to visit my home very quickly. The technician was professional and extremely helpful in offering me the different options available to repair or replace the unit. I chose to the replace the entire unit based on the age of the existing unit, and Mike was prompt in providing an estimate for the cost. The a/c unit and air handler were replaced the next day. The installers arrived at 8 AM as expected and the work was completed in less than 4 hours. They were very polite and knowledgeable. Tarps were put down from the outside door into the utility room to protect the floor and for easy cleanup. The new system is very quiet and efficient. It maintains the temperature to the thermostat setting without overruns. I am extremely pleased with the unit and the service received from Mike and his team, and would not hesitate to hire them again. read more

Have not had AC in my home for 5 days now, called them to say my AC was broke and had issues with other companies telling me it would be a couple days before they could make it out. They said they could have a technician out later In The evening to FIX the problem. Their technician showed up at 9pm and charged me $85 to tell me that my AC was broke, REALLY, NO s--t,. Told me he would call me the next day with a quote and maybe I should spend the money to go stay in a hotel since my house was unbearable. Next day came, at noon I went in to Naples and bought a condenser fan from NAPLES ARMATURE for $106.00 and they tested my capacitor for free which was still good. Came home, installed the fan motor, finally got everything running about 4:30. During this time, the technician called back about 3pm to tell me that his estimate was $850.00, yes, I said $850.00 and they would still have to order the part and still might be a couple of days. These guys are a bunch of thieves by doing an 850% markup. Please all, go to NAples armature for fan motors, capacitors etc and support this small business. They have sure EARNED my business. Most vendors in Naples are a bunch of thieves, do your research and get educated before you get taken. read more