Saw an ad to try a class, thought it would be something I'd like. They immediately call you afterwards with a bunch of questions along with wanting your credit card number (even though it's a free class) the class was rougher than I thought and my body was trembling at certain points. I understand it's high intensity but there are other high intensity workouts I'd rather try. As soon as the free class was over, they had just enough employees on hand to come to each of us taking the free class ready to get our money. They already had a schedule ready for us, whether or not it actually worked around our lives. If you have the time, money and strength to do this, go for it. But I'd personally prefer a place that doesn't come for you like a shark. You could tell they were following a script as it sounds like what's written in their email communications. And when I said I wasn't ready to sign up and that I don't get paid until next week, I was met with a "well I'll trust you that you don't get paid until next week" I know it's Garden City, however that doesn't mean all the clientele walking in comes from Garden City where they can afford this. It was also a holiday where schools were closed and people were off of work. The surrounding businesses were packed with people, I thought this class would be full with regulars as well. It was only three of us which also raised a red flag because why wouldn't people be getting their workout in on their day off, unless people really weren't going there? My bar also conveniently had a ribbon tied around that a staff member cut off and made sure to tell us a that it was to celebrate someone's milestone in the previous class which to me seemed a bit staged as a way to lure us in. read more

love this studio - energy, class variety and amazing community of members. teachers are motivating supportive and have excellent technique. the owner Miriah also creates and brings fun events and celebrated our milestones. the studio has a very collegial and empowering atmosphere. the classes are pricey but well worth the investment in your health and strength! this workout is fun, motivating and makes me feel so much stronger and more enduring in my job and life. read more

WARNING: AVOID THIS STUDIO AT ALL COSTS! This establishment displays a callous disregard for the well-being of its patrons, showing no regard for pregnant individuals, those experiencing postpartum complications, or struggling with postpartum depression. Their sole focus is profit, devoid of any compassion or decency. I was told early on in my pregnancy that I cannot work out and so I froze my membership and even after my 6 week postpartum appointment I still couldn't resume my membership. Had I known they would have wanted a doctor's note I would have gotten one a long time ago, but they asked me the Friday before Christmas when it was not possible to get done within their timeline and so I guess they didn't believe me or like that and so they charged me for a full month regular membership without warning, exhibiting a blatant disregard for my circumstances. I had already been paying $15 a month to have my account frozen for basically the whole year of 2023 because I was pregnant and was not allowed to work out. They told me they would refund me for the full month membership that they charged me without warning, if I could provide them with a doctor's note. Their offer of a "refund" was a deceitful manipulation; it amounted to nothing more than store credit. Let me be unequivocally clear: store credit is not a refund. Their attempt to deceive me further illustrates their deceitful practices. And, WHY THE HELL would I want to return to a studio like this. This is all I need when going through post partum depression is a small BS studio giving me shit and stealing my money. Upon requesting cancellation, they callously demanded a written letter, a petty and unnecessary obstacle. Subsequently, when I rightfully disputed their unjust charges, they resorted to egregious tactics, involving a collections agency and fabricating absurd fees of over $800!!!??? This doesn't even make sense. Furthermore, their failure to acknowledge my relocation to upstate NY, which warranted cancellation long ago, highlights their incompetence and lack of accountability. It is evident that this studio owes ME restitution, not the other way around. read more

i just joined, and have been loving my experience so far! it is definitely the workout type that I have been looking for. not too tough that it overwhelms you, but just enough that you feel the effects the next day & see results. read more

Well well I'm glad I came here first. I tried to register for a free class and the call I got while at work was a red flag. The energy that came through woke up my intuition to check the reviews. I'll pass. I'm a spiritual person and I believe when my intuition says stay away it's for a reason. read more

I tried a free class. First I called and talked to the manager and reviewed my physical issues and age,to be sure the programs was for me. I was assured a class would work. NOT! DO NOT BELIEVE THEM! I tried the class, I told them it wasn't for me. Too strenuous for my shoulders neck and back. I was pressured to try another class that could work for me, so I signed up. I called a week before to cancel because I was in so much pain in my shoulders (shoulder surgery I told them about before hand) from the free class. No refund for a class I didn't take with a weeks notice! This place only cares about the money, not the customer. Do not try this if you have any physical issues!! Very poor customer service! read more

I didn't even step foot in this studio and here's why.... I scheduled an intro session because I wanted to know what I can expect from barre being that it's my first time trying it. Well I answered a phone call to confirm my scheduled intro class and they called me a second time which I did not answer because I was working and couldn't get to the phone. Since I didn't answer that second call they went ahead and canceled the class I had scheduled for and when I called them back there was absolutely no discussion on how I could reschedule and why they would cancel of already confirmed. I've never heard of a double call to confirm a class but ok I guess that's new. Anywho the point is after that I started getting many and by many I mean 2 times a day calls to reschedule. It felt thirsty and desperate for money. So I never answered and don't plan to. Sounds like an unorganized and terrible location. Based on the other reviews my judgement of the place doesn't seem entirely off so that must say something. You have more than 1 person mentioning bad experiences, I think you need to look at what your establishment is doing. read more

The worst studio ever!!! Do not waste your money, I'm trying to cancel my current membership but they are charging me a cancellation fee. So, I bought a 3 months package, it's been going ok except for one instructor, who seems to have some kind of issue with me. First class with her she made me buy $20 socks, then she had a problem that I had my phone on the floor by my equipment. She scolds me constantly if I'm 1 second late. Today was the last straw! I was wearing tights that go down to my knees, so she didn't let me take the class saying "shorts are not allowed". Mind you every time I take her class there's some kind of an issue only with HER. She is also the "manager". I reached out to the owner and waiting for a response, I'm a mom of 2 young kids and I work full time, I barely have any time for anything, this was supposed to be my time to workout and relax. Instead it's nothing but stress. It's absolutely ridiculous. read more

I had the most horrible experience at Pure Barre Garden City Location. I am 3 months post partum, and have limited time to workout with a newborn at home. The classes tend to start a bit late and due to childcare, I had to leave the class at 9:50am sharp, during stretches. I was later texted by the company and one of instructors (alexa), saying I was extremely disruptive in class, even though I left when the class was supposed to be over (at 9:50am). Never have I felt more embarrassed. I will definitely not be coming back to this location - nothing like trying to support a first time mom trying to make it all happen. Such a pity. read more

I was called by management and they apologized. They said that it should have been communicated to me that the friend pass was for foundational/basic class. I really appreciated Alexa reaching out to address my concern. read more

I truly love going to Pure Barre Garden City. They offer a variety of class formats and times throughout the day. Most importantly, the staff and instructors are amazing -- friendly and knowledgeable. PBGC is such a welcoming community from the employees to the fellow classmates. read more

The workout itself is great, my instructor's name I believe was Christina, class was great and I loved it. My issues came when the class ended and I just felt like a dollar sign. They almost had me but the customer service is trash, that's really what convinced me to not come back. I'm not a money bank, they wouldn't take no for answer. I got the nastiest attitude when I politely said no, I'm not a mean person and I said no in the nicest way possible, but the passive aggressiveness that came after I said no is CRAZY. I'm sure they won't care about this review, but listen yall- great classes, sh*tty customer service read more

The most unprofessional place i've ever dealt with. Avoid yourself the trouble of getting into their sneaky trap. They will have you sign up for a "three month" membership and continue to charge you after the three months is up. After I realized two more months were charged I asked them to cancel seeing as I hadn't been there in five months. I disputed the last two months with my bank and they have now put me in collections. They told me i agreed verbally on the phone to start a new membership which never happened. There was never a phone call between myself and then nor would i agree to that seeing as I hadn't been there since january. Aside from their devious business ways, I once brought my sister with down syndrome to sit in the waiting room while i take class. They told me she couldn't stay and to leave her in the starbucks across the street. I should have known then i was not dealing with normal people. I'm not sure who would leave a child with special needs alone in a starbucks. This is a terrible establishment Alexa was also the least welcoming instructor in the studio. I must say it's very discerning to not feel comfortable in a workout due to a disgruntled employee. Myself and other friends of mine had to agree on this. when I called the studio to discuss my issues with billing, another girl handed alexa the phone and she answered me with a "what's up". Im pretty sure i've never called any other place of business and was greeted with a what's up? I was very caught off guard for a supposed "manager" to answer me in such a tone as if she was already annoyed before the conversation started. read more

This company is awful. They are thieves. They steal your money. They continued to charge my credit card for a year after my contract ended. Then when i disputed the claim with my credit card company, they never responded to the claim because they know they were taking advantage of me and committing criminal fraud. Then once I won the claim and my credit card resolved the issue, they contracted with the worst debt collection agency third party who has no idea what people's legal rights are. Miriah Koumpourlis is the most unprofessional human being Ive come across. She didnt respond to any of my phone calls or emails. This gym doesnt deserve your money. Please find a different pure barre. This gym will screw you over. read more

Love this place! The instructors are very knowledgeable and kind. Every time I come for a class I leave feeling like I had the best workout. The studio is always very clean and there's a lot of space for classes. read more

I love this location!! The owner Miriah is super friendly and helpful. Out of all the different workouts I've tried over the years, I've watched my body TRANSFORM after doing the unlimited month at Pure Barre. read more

So I have come to realize I'm not a Barre person but omg this studio is amazing! The instructors are Really good and patient and really help you with the moves being taught! I actually learned how to do a proper push up in one of these classes! I def will try classes here and there bc the few times I have been were awesome! Great addition to Garden City!!! read more

I really love coming to this location for a class. It is very clean in the studio and there is always ample space inside. The bathroom has a lot of toiletries for us ladies and I think it's great that they provide all this for the members. I am new to pure barre classes but they are great. It is a great workout, I always leave class feeling accomplished. The instructors are very nice and will come help you throughout class. I recommend this to anyone and especially this location with convenient parking and healthy food options nearby. read more

Pure Barre Garden City has transformed my body. I've never been one for exercise other than walking. But as I started to get older, I realized it was time to change or I would be a doddering old lady needing help up from a chair. Pure Barre has been the answer for me. It is convenient and offers class times that can fit just about anyone's schedule. I like that anyone can do it. You improve over time but it's unlikely to become too easy. My body looks better than it ever has and I'm getting stronger. The instructors are all excellent and will discreetly correct your form as needed. I've been going for two years now and hope to continue as long as I can walk! read more

I love the concept of these classes and some of the instructors are super super sweet. However, the owner is rude and arrogant. She doesnt understand that some of the techniques may be difficut/nearly impossible for some body types, fitness levels, and coordination levels. Personally, I wouldnt want to give her business. Which sucks because the others are so friendly and supportive. Even all the other classmates are supportive and motivational. read more