I'm so disappointed. I really was excited and looked forward to this since I had the appointment set up. I really wanted to like this place and become a regular. Ok so first, I bought Groupon for 3 microdermabrasion or 3 oxygen infusion treatments. Terry and I spoke on July 30th and set up a facial appointment for August 15th at 4:30 PM. I took off work at 4:00 which is an hour early from when I get off to get there in time. So I used my vacation time for this. Secondly, this place with traffic is 50 mins drive from my house. Keeping this in mind, I hope you get why I'm so upset. My appointment was at 4:30 I arrived at 4:18 which was early so I waited in my car. Finally, at 4:21 I decided to start walking in. At that time I texted and called Terry for help cause I couldn't find the entrance. Finally, I found the entrance at exactly 4:30 and it was locked. No lights were on and it was locked so I thought ok maybe she's running a little late so I wait for a few minutes and nothing. So I decided to call and text her and there was no response. So I was worried thinking something happened to her! But after waiting 15 mins past the appointment time I contacted groupon and got my refund because at that point I was just thinking ok I got scammed. Now finally, at 4:54 PM she texted me saying she was there inside the building....that's it. No apology, no call back and no explanation. That's way too unprofessional for me. That is 24 minutes after set appointment time with no apology and not even an explanation???? I paid money and spent time for this. I'm just speechless as to why this happened when I see so many good reviews. Sigh. Just be aware that this might happen to you as well. You can look at my photos for proof of time of appointment confirmed by them. You will see the times the messages I texted were sent, when she read it and when she finally responded. You will also see the call log. No lies here. read more

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Terry is such a fun and friendly person that I love her so so much Every time I went to her I always have perfect skin and relaxing time Couldn't wait to see her !! read more

Pure Bliss Face & Body Care - Facial service - Skin Care Near Me - Orange, California

massage by Nancy was great today. I love that they use hot towels to remove excess oil

I just wanted to get my eyelash extension done. Guess what I got? Corneal abrasion (scratch on the eyeball) and also uneven eyelashes. She took her time doing on the right, so it looks good and presentable. Then, on my left she did it so quickly because she said "she was so late on her schedule and she has another costumer waiting for her". Totally not happy with everything. I had to pay my doctor for a check up for my eye and also had to buy antibiotic drops for it. Smh read more

Pure Bliss Face & Body Care - This photo was taken 24 hrs after i went to get my lashes done. Christine scratched my right eye while she was doing the procedure - Skin Care Near Me - Orange, California

I guess the owner is having a good business so she doesn't want to take any extra customers. The business phone was never picked up or answered. Text message was sent the day before, showed "Read" the next day but she even didn't bother to answer back. Picture below. Great business! Update regarding owner's response: There are many discrepancies on how you operate your business and how you responded: 1. It is not customers's fault for pointing out that you neglect on answering phone calls and texts. If you think you are not able to operate your business with being able to service your customers, then you should expect to receive the responses/complaints regarding this issue. As a business owner, you should appreciate the feedback from customers to improve your business, both positive and negative ones. 2. I never demanded your service before any existing appointments you already had and never agreed on any appointments you provided. The conversation was ended without any appointment set. 3. How did you know I would use Groupon to ask me to get the refund? My review is not the only one star one. I've read other bad reviews regarding your business and some of them had similar problem. Instead of being here explain your business structure, it's better for you to read the negative reviews, think of them whether they are true or not, then improve it. I would do that if I was you. read more

Pure Bliss Face & Body Care - Skin Care Near Me - Orange, California

If I could give them no stars I would. I ordered from this company May 25, 2020. Did not receive the order. Disputed my credit card charge which was disallowed as they requested proof on or about Aug. 4, 2020. Long after any proof was dust. As a result the Pure Bliss Skin Shop skinned me for $89.95. They kept their product and my money. Never trust or order from this company! read more

I've had several different types of facial treatments but was VERY pleased with the microdermabrasion treatment from Terry. The location was easy to find, lots of parking in the back, and super clean facility. I was greeted right away and filled out a detailed questionnaire. Terry explained what she was doing and didn't try to "upsell" me at all! This was a Groupon special and well worth the $$$. I will be returning soon and likely many more times in the future. read more

Today was my first time at Terry's place. I heard about her place through LivingSocial for a Facial and Microdermabrasion. 1) Location - is kinda hard to find but its facing Katella. You can park in the back lot after you pass her place. 2) Decor - My first impression was that its clean and well kept. Warm and inviting atmosphere 3) Service - She explained what she was going to do and use on my skin. She wasn't too rough with the microderm and the extractions weren't painful 4) Massage - she also massaged me while I had the mask on. It was so relaxing, i think I dozed off! 5) Knowledge - she provided me recommendations on skincare and didn't push me to buy products, which I liked 6) Communication - great communication via text to show that she cares about the maintenance after the fact! Would recommend to others. read more

"in love" I would be giving this place 5 stars except it's the only facial experience I've had so I have nothing to compare it to. Also, I've only gone once but have another appointment in a couple of weeks so I'll be sure to update! So yeah, I had my first facial with Terry a few weeks ago and I must say that it was a wonderful experience. I took advantage of the new client special ($39 for a 1 hour signature facial) so the price was very good. You can tell that Terry loves what she does and actually knows what she's doing. She personalizes your facial depending on your individual needs, which is awesome. She also gives a great neck and shoulder massage while your face is covered in the treatments. The best part in my opinion is that she didn't try to upsell me on anything or force me to buy the products she uses. I had been thinking about getting a chemical peel soon and she warned against it, saying the weather was too hot right now so the peel would make my skin more prone to sun spots. Love that honesty! Another spa I had called before finding Terry was suggesting a peel even after I hesitated because I was about to go on a sunny beach vacation! I definitely plan on being Terry's client as long as she's around, and I can't wait to see the long-term results on my skin! Go here, you will NOT be disappointed. O And if you do, make sure you plan ahead and make an appointment at least one week in advance, she is a very busy lady! read more

Let me start this review off by saying that I am not purposely bashing this establishment for my personal benefit but rather to warn other people before they spend their money and time here. Today I was supposed to have an appointment with Christine at 3 pm to get a fill for my eyelashes. I showed up 10 minutes early and waited patiently for her to finish the person she was already doing. Another woman walked in at 3pm and said she too had an appointment with Christine at 3pm. Christine proceeded to walk out in the waiting area to inform me that she didn't have me "penciled" in at all. I then showed her the text messages that were exchanged two days prior between her and I. She still continued to tell me that she didn't have those texts and asked if I would come back the following day (Friday). I had just driven all the way from lake forest.. and all she says is if I will come back the following day? That is ridiculous. I understand how mistakes can happen but how can you look a customer in the face and tell them text messages were never exchanged when they have proof? I just don't get it. If she had at least offered to squeeze me in today or do them the following day for free for my time and troubles I would have really considered going back. Bottom line customer service should be every businesses number one priority and today's visit showed me otherwise. read more

Pure Bliss Face & Body Care - Skin Care Near Me - Orange, California

Terry is wonderful! I called her after another facial appointment was cancelled last minute and she was able to fit me and my fiancé in last minute. I got the microdermabrasion & facial combination and really enjoyed the experience. It was so relaxing and my skin feels amazing. Will definitely be coming back! read more

Nice clean place. Good quality microdermbrasion done. My skin feels great after. However, I give it 3 stars for customer service. The lady was not very friendly. Normally for facial and microderm at other places, they give neck massage while waiting on the mask. This place doesnt. The appt takes less than 30 min read more

Terry is amazing. Best facial ever. I go once a month. It's like a min spa day. She give you the best tratments

I had my first professional facial yesterday and I loved it!! I got microdermabrasion with a deal from Groupon (and it didn't hurt at all so if you're thinking about it go for it) Terry was so nice and worked around my schedule and then had a chat with me about skin care and future treatments after. So excited to go back!! read more

Got good deal from Groupon and tried this place out for microdermabrasion and facials. The experience was good, place was nice and clean , music quiet and relaxing, Terry did a good job. Will come back for more read more

I am super disappointed, the eyelash extension Christin or Christina whatever her name is she is very rude, and she hurt my eye it's super red now never again and I went with my freind she was disappointed as well read more

I can proof evidence i had been calling you guys since Thursday to Sat . Go head put snap photos . I was thinking give you guys second chance. If you guys don't want do business then please don't put on Groupon or anything. Also i can tell you guys through on yelp . How bad you guys ... i will not recommend anyone come you . read more

Pure Bliss Face & Body Care - Skin Care Near Me - Orange, California

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I highly recommend Terry's essence of beauty. Terry is highly professional and performs outstanding quality work. She asks you questions about your skin to get a better idea of how to treat your skin issues. I received a Microderm abrasion in and chemical peel on my face and chest. My skin feels amazing! Terry's spa is tranquil and relaxing.Her prices are reasonable. I plan to repeat this treatment every six weeks to help with my sun damaged skin. Especially on my chest area. read more

This is the place to go to for any facial needs! I've been coming to this place for many years now and I cannot believe I never gave this place a rating!!!! Shame on me!! Place is clean, very relaxing and Terry is the BEST!!! She's friendly, doesn't force you to sell her products but would recommend/sugges what's good for your skin, she takes her time and most of all she has hands that works with magic... read more

Horrible customer service! Had an appointment, guess she was too busy to call me to let me know she wasnt going to be able make it. Showed up for my appointment 15 min early, all doors were closed called her 3 times to know what was going on, didn't return calls. Nothing! Not Professional at all. read more

Avoid this place!!! Terry will cancel your appointment when it comes closer to the date. No one answer the phone when you call and they will send you a text message after few days without telling who they are, then they will put you on an appointment 2 months before and they will try to change when its closer to the date....VERY BAD CUSTOMER SERVICE!!! Be aware!!! read more

My skin feels and looks amazing! Terry was very professional, knowledgable at what she does, honest to what your skin needs, thorough yet gentle, hospitable and accommodating. The place is very clean and relaxing. I highly recommend if you want to get your best facial ever! read more

I bought a Groupon to get a microdermabrasion & facial here a few weeks ago. The decor is adorable & Terry is such a warm, funny lady who made me feel really comfortable to talk with during my facial. They endorse & use Dermalogica products here & she let me go with some samples graciously, not trying to sell me, which I had expected to happen. I arrived, & was seen about 15 minutes after my appointment time, but Terry definitely didn't skimp on my facial, even if they closed at 7pm, as the facial was for a 75 minute one. The room was so relaxing, as I changed into a terry-cloth dress & laid down on the bed, covered with a blanket. Terry explained each step she did to my face & answered my questions without any irritation. I don't recall each step, but I loved my facial. I'd definitely come back again as it'd been years since I got a facial & I was looking for a new esthetician. My only negative aspect was the receptionist, Lauri. I remember calling to use the Groupon Now! and was deciding if I wanted to come in at their only & last appointment time, since I had all day. She said "you don't sound so thrilled," which threw me for a loop as I was just trying to decide on the phone for a moment. I was nervous when I got there that she'd be rude, but she wasn't at all. Great place, & Terry is a fun esthetician who knows what she's doing & happy to give you tips for great skin! read more

I'm so pleased with the Facial & Microdermabasion Services I had with Terry. Not only she does it professionally, her methods & style truly relaxes your facial skin & muscles that gives you a glowing aura. She's friendly, accomodating & gives great skin care advise. Most importantly the price of her services and products are very reasonable. Congratulations with your new location - simple yet its shows the true essence of Terry's beautiful personality. More power and God Bless : ) read more

This place is so relaxing and terry is so sweet she knows what she is doing. I did the body wrap and for the first 20 minutes it's warm then it's HOTTTT I can feel a lot of toxins draining :) its kind of gross feeling at the end but after you rinse off you feel amazing! I bought the groupon but I can say I will DEFFINiTLY be coming back again and again I feel amazing! read more

I have been Terry's client for almost 2 years now, after moving from the East Coast. I can say that this new clinic of hers is the best one yet! It is clean, the ambiance is so relaxing and of course, service is, as always, excellent. It is easy to set up an appointment and if the need arises, easier to cancel and reschedule (LOL). It also helps that there is free parking at the back. I highly recommend the facials (which i have tried). She uses the best skin products (Dermalogica) in my opinion. I have just recently made my appointment and will be back there in a week! Cant wait for some pampering! read more

I went to Terry for a facial and back treatment. First time getting a back treatment and it was exactly as I expected - basically a facial (including extraction) for your back. She was very attentive and wanted to make sure I was enjoying myself the whole time, and she gave me lots of tips on which products to use for which purpose, etc. The facial was also very good. The extractions hurt much more than other facials I've had in the past, but that's something that's worth the pain. No complaints at all. It's a small business she runs, out of an old little strip mall so the environment and ambiance aren't the greatest, which is why I didn't give 5 stars. But I will definitely be going back for another facial and back treatment soon! read more

An excellent place to look younger not only in the outside but also in the inside. Terry and the crew gives the best customer care and attention you need. Never felt that important......two thumbs up!!! read more

Can someone message me the costs for facials/microderm? The website does not have a price list. Thx

I had a facial and diamond peel microdermabrasion with Terry and my skin feels great and looks amazing after the treatment. I couldn't be more pleased. Terry is wonderful and warm, and takes her time with your facial. Her extractions were not that painful.The office is beautiful, clean and relaxing. I'm definitely going to recommend her to friends and will be back when I'm ready for another facial :) read more

This was the first time I went to Terry for a signature facial, including extractions. Terry was very welcoming, kind, and professional. She is very knowledgable and provided a consultation for next steps to clear skin. I immediately booked my next facial appointment with her. My facial was very relaxing, with the exception of the time spent on extractions. The extractions were not as painful as my previous facials with other estheticians. read more

I first went to Terry about 6 months ago through Groupon. After my three groupon treatments I have become a monthly regular. Terry's skin care knowledge is very impressive and her recommendations have helped my skin very much. She is very professional and my appointments have always been scheduled when I needed them. Pure Bliss is a place I would recommend to everyone. read more

I'm so glad I went to Terry to help me with my skin issues. I told her about my dry and dull looking skin. She told me her signature facial will hydrate and clean my face. The actual facial was very relaxing and it really felt good. I really enjoyed the experience and will definitely come back. read more

The decor is so beautiful.. I felt totally relaxed as soon as I walked through the door. What a fantastic intimate spa with such fabulous personable service by Terry. Relaxing and great massages and facials and the prices are also very reasonable. I would recommend and will go again soon! read more

Today was my first time at Terry's place. The place is very clean and neat. She is very professional with lots of experience. My face is very clean after the treatment. Highly recommended. read more

Terry has been taking care of my skin for almost 5 years now, the only place I could trust when it comes to my skin. Very friendly and great customer service. I like their new product now, they offer more natural and herbal ingredients. I recommend them to everyone. read more

"I struggled with acne for years and was almost giving up until I came to Terry's Essence of Beauty . The owner Terry Vega was the first person I felt really listened to me and gave me a solution. She is a treasure. She did oxygen infusion facial on me and it brought new life to my skin. She even offered me some products to take home. It was very professional. I feel like a new person. Thanks Terry! read more

OMG! Love Terry she is the best. The office is beautiful and she is good at what she does. I have had a basic facial and microdermabrasion. Terry takes her time. read more

I found this place via Groupon. I purchased a 3 microdermabrasion package with Terry. When trying to make the first appointment, I could only reach her via text, which were delayed by hours in mid conversation. When I arrived for the first visit, I was greeted with coldness. No smile, introduction or "how are you?" as though she was burdened by my presence. She just pointed with condescension, "Sit here. Put your stuff there." Not personable AT ALL. When she started on my face, her hand movements were too quick and just plopped the treatment on my face. Overall, her aura was insensitive and the service rushed. I questioned even coming to the second appointment, but I showed up anyway. Same poor treatment again and even more rushed this second time. It was roughly 20 minutes. She was also too abrasive & quick with the tool. I had to ask her to lighten up on the pressure. I also tucked my lips inward so as not to get the face treatment on them like she did on the first visit. When she saw my lips tucked inward, she told me to relax my lips and blotted them immediately & deliberately with a "toner", knowing that I obviously didn't want anything on my lips. Very condescending when addressing my questions to that as well. I have a 3rd appointment set up that I've decided to forego. As a side note, be sure to make note of the dates for any *nice* reviews this woman has gotten. read more

I was looking for an esthetician or a spa that is on my way home from work and found Terry's Essence of Beauty here on yelp with good reviews. So I decided to try her and she also has discounted price for new clients. My first appt with her I was very pleased. The building was not like the "spa" that I'm used to but when you go inside her office/place, it is very nice inside. Terry is very nice and accommodating. She explains everything she puts on you and what it does. Since then, I've had 2 microdermabrasion and I was satisfied both times. I plan to keep going to her from now on. She didn't even try to sell me products that are in front of her office. I've even asked her about some products she had and since I told her I just started to use this certain product, she suggested that I keep using what i'm currently using and if it's not working for me or end up not being satisfied with it, then come to her and she'll suggest another product. Which to me just shows that she's not there to keep selling me stuff. And her services are well priced as well. read more