1. Pure Grate

1. Pure Grate

0

Carpentersville, IL

Pure Grate

5.0 (1 review)
Open Open 24 hours
Updated 2 months ago

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Response quality

Excellent

Response time

10 minutes

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1 month ago

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My Grill Cleaner

My Grill Cleaner

3.3
(11 reviews)

I booked this company again after using them last year. The work last year was decent, although the…read morefinal price came in higher than quoted. Not a huge issue, so I gave them another shot this year. This time was a major disappointment. If reliability matters, look elsewhere. I booked weeks in advance and received multiple automated confirmations during the week that I had a service window of 1-4 PM. An SUV that appeared to match the vehicle and trailer from my prior appointment showed up just before 3 PM. The driver sat in the vehicle, did not get out, did not ring the bell, and made no attempt to call or text. I assumed he was taking a break, eating, or finishing paperwork, so I left my front door open. Instead, at 4 PM, he simply drove away without ever making contact. When I called, it went straight to voicemail. I followed up by email a few minutes later and, as of a week later, have still not received a response. Based on my experience, the pricing does not justify this level of unreliability. Pay heed to the other negative reviews.

I contacted the business in March to set-up a cleaning and repair but did not use them…read more In response to the phone message I left they sent me a text and proceeded to ask questions over days instead of having a quick text conversation. For example I'd get a text at 10 am and respond but then I wouldn't get a response until 6 pm. I'd respond to that but then wouldn't get a response until the next morning. At one point the person texting me asked if I had time for a call. That text came on a Sunday afternoon and I didn't see it until the evening. I replied that I could talk on Monday but I never heard back. It seems like this might be a side gig for an individual versus an actual service company that answers calls and schedules appointments during regular business hours. The cost quoted by text for cleaning the grill was $269 which seems pricey for cleaning a Weber Q grill.

Pure Grate - grillservices - Updated July 2026

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