Chrissy gave me the worst haircut and color I've ever had. I'm not from here and read the reviews…read more Maybe it's just Chrissy but definitely not worth $200

Krissy has been my go to hair stylist since she's been at Thorps. I love that she listens to what I…read morewant while working with me to give my hair texture and movement in a way I didn't know it could honestly, haha. Also I was really impressed with how she took my lifestyle into account, I told her I like easy and effortless but don't want to look boring and she more than delivered. Plus she's super nice, easy to talk to, I've tried to cut my own hair in the past due to bad experiences but I won't be anymore!

I booked my first visit to this salon after reading very positive reviews online. I went in for a…read morehaircut and balayage. I showed a picture and brought in physical hair extensions in the red shade I wanted. I was never told my desired color was not possible. The resulting job left my hair looking similarly close as when I walked in (another shade of brown). I immediately stated to the dresser that the result was far from what I had requested. The owner (Karla) made a comment about how at least they're not having me walk out with horrible hair. That was completely off-putting since I never expect to leave the salon looking horrible nor do I ever spend my money with that outcome as a goal. Karla offered to have me come back in so they could tone it. I would rather take my money to a place that can get close to what I want the first time around, and if not, not being defensive about their own wrong doing. Total service cost before tip was $255, which is a ludicrous amount to charge if you didn't deliver. No discounts were offered which is very upsetting and tells me this business is lacking integrity. There needs to be transparency - If a hair stylist doesn't possess the knowledge or skills to achieve clients desired color, that needs to be stated from the start. I would rather know that up front so that other possible arrangements can be made and if that is not possible then I can go elsewhere. Going to this salon was such a waste of time, money and energy. I have included 4 pictures with my review (reference of desired color, the extensions I brought in to salon, my hair before service, my hair a week after service). I believe this will show more truth to anything beyond my words.

This place is awesome. I didn't get my hair cut for 10 years (yes, a whole decade) and I was…read morenervous coming back into a salon. I decided to come here and I'm so glad I did. My hair looks and feels healthier than ever and I'm happy with how it looks for the first time since I don't know when. Megan was wonderful and also the nicest person on the planet. The other stylists were also kind and friendly -- the atmosphere is welcoming and just lovely. I also walked out with a haircut without breaking the bank. As someone who hates the salon generally, I would totally come back here. If you want to get your hair done in Madison, give Paisley a call -- they are great. They also do long hair, short hair, all gender; the versatility and talent is apparent. Go here!

I really didn't want to leave this review, but I feel as though people need to be aware of this if…read morethey are looking to book with Angie. I went in wanting a vivid partial, but she convinced me to do some really soft highlights that were super natural just to add a touch of dimension because of life circumstances. During my consultation, she said that was totally doable and suggested some partial baby lights. I let her know that sometimes my communication is a little poor and needed a bit of over explanation; she again said it was totally fine, and she could handle it. This was my first time getting highlights, so I am unfamiliar with the process. Not once did she check in with me about the tone or the shade of the highlights during the appointment.  After getting my hair styled, I had a bright (almost) platinum money piece. I was a bit surprised, but asked if she could just tone it down a bit. She immediately said she wasn't going to be in that weekend; I had no issues with waiting a week. I bought the amazing shampoo she recommended, thanked her, and went on my way. Went in the next week and had the roots blended and the tone brought closer to what I wanted. She dried the front, but it looked the same to me since the lighting in there is front lit and harsh white. It didn't help that the hair behind it was wet, so it was darker, which made the dry pieces look lighter. She told me to be brutally honest at the initial appointment, so I very kindly said I wasn't sure since it looked the same. We agreed that it was the lighting and that I would go home to check. This was after she monologued for 5 minutes about how she's a Malibu Barbie blonde specialist and not someone who does subtle blonde, that maybe I wasn't a highlight person and I should seek someone else (even though I had already complimented her multiple times on the highlights outside my bangs, I just didn't want the money piece). I Ieft after saying thank you and felt awful for voicing my concerns. Once I got home, it looked absolutely fantastic in better lighting. I shot her a text thanking her and apologized for not being able to tell in the salon. If it had been left at that, it would have been fine. I wasn't going back anyway, but I didn't feel compelled to write a review since, in the end, my hair was fine and I was treated fine. In the morning (yesterday), she responded, saying that we wouldn't be a good fit because she is an anxious person (basically telling me not to come back despite me being very patient, kind, and understanding). This was very unprofessional considering she told me to be honest and I was nothing but kind through the whole process. I am very disappointed that she did not turn me away during the consultation or even before the appointment when I made my needs as clear as possible, and she realized she wasn't a fit. I wish she had advertised that she was a "Malibu Barbie Specialist" at that point, or at least recommended me to someone else in the salon. Now I feel very unwelcome because of how she treated me during the adjustment, and the comment made in the DM's. Needless to say, I will not be returning, even to buy a refill of shampoo. :( TLDR:  Went in for a subtle natural highlight. I was told it could be done (with great enthusiasm) and I could be accommodated, just to later go in for an adjustment to be told I should've expected it since she was obviously a "Malibu Barbie Blonde Specialist." *Side note: I don't need a response from anyone; I just wanted to share my experience.*

The woman who cut my hair was nice, but I had asked for a low maintenance cut and that's not what I…read moregot. I couldn't replicate what the stylist had done, so I called (as my stylist said I could) and asked to have my bangs shortened and the hair flicking out over my ears taken off. The receptionist said I needed an appointment (even though the trim to make my haircut better would take under 5 minutes) and she could not get me in on any of the days I had time to go. The receptionist was less than friendly and definitely not accommodating. So, I will go to holiday parties with my shaggy hair and let people know I went to The Loft.

It's refreshing to return to a real salon with real pros. I gave some time for the cut to settle…read more It's professional, skilled, business and up to date. Thanks for taking time to listen Shelby! See you soon. Great service overall.

I was overcharged!…read more I scheduled a hair and makeup appointment for prom. Ultimately on the day of my appointment I decided on a style I saw in a picture and showed my stylist. My stylist explained to me it would just be my hair curled and then a Bobby pin to pull a front section back. My hair turned out nicely, but only if I knew that one Bobby pin cost me $25!!! I think that is a little unreasonable because if I were told that one Bobby pin would make my total $25 more expensive, I would have not paid for it. Also to mention that when I was checked in, nobody offered me anything to drink. This would not have been a problem if the lady checked in after me wasn't politely greeted, offered, and served a glass of water. Perhaps it was my age, but regardless, I am a paying customer. Considering I waited 30 minutes for my appointment to start, it was infuriating that somebody who waited 5 minutes got water in that short amount of time. My makeup did turn out nicely. And so did my hair! But perhaps being older would have made my experience more enjoyable.

FANTASTIC service! This review goes out to Odessa for taking the time to do my hair today on such…read moreshort notice . I was originally really stressed out about having to do my hair for a professional shoot (management pictures). I found out about the photography session last minute and didn't have much time to set up an appointment with my primary hair dresser. I reached out to Killer Mane and Odessa answered within an hour and booked my appointment. She did a fantastic job on my hair. She is very kind and super talented. I highly recommend coming her for all hair services, everyone here seems very kind and talented. The vibes are great!

This has been my third hairstylist person/location since I moved to Madison in 2023. After having…read morethe same hairstylist for 13 years, I have FINALLY found my new stylist. Victoria is incredible with curly hair and such a sweet person. I highly recommend her for all your curly hair needs. The salon itself is very cute too.

Had a wonderful experience here with Dan. I am about as low maintenance as they come when it comes…read moreto my hair. I usually just get out of the shower and go, occasionally blow drying if I have the time. That being said, I've never been satisfied with discount salons - I like to keep it simple, but I have a short cut and always walk out thinking it looks terrible. I also don't want to spend $50 on a haircut, so I've always dreaded the whole ordeal. Every other review is right on about this place. For the price, it's the best haircut I've ever had. Dan is a genuinely friendly guy, easy to talk to and definitely knows hair. I told him what I wanted - to pull my bangs straight forward without looking like a sheepdog and a trim everywhere else - and he knew exactly where to go from there. He suggested a razor cut instead of a scissor cut, I told him to go with whatever he thought would be best and it turned out great. They also have a 7 day guarantee, which I think is excellent. I've left salons before happy with the cut (especially because they've just styled it) but once I get it washed and back to 'normal', I'm no longer satisfied. I think this is a great way to ensure customers are truly satisfied with their experience here. He also did an excellent job on my eyebrows! I'm looking forward to coming back!

Second time I've sat in the chair and walk out once again with an amazing haircut and color revamp!…read moreDan listens like no other stylist. Sharing knowledge and information, so that your cut works with the hair you have! Let's face it ladies, we all want a fancy styles, but if that style won't look good on us...If the stylist just "yes us" that's not a stylist we need cutting our hair! Dan's a stylist that knows what will or willnot work and is honest, which for me speaks volumes of talent!

I scheduled a last minute appointment here with Alice when I decided suddenly that I needed to try…read morebangs for the first time in 25 years. Alice (one of the owners) did an amazing job! I get very anxious about hair cuts often because I feel like I have difficulty communicating what I want. Alice is very approachable and she gave me advice on what styles would or wouldnt work with my face and hair type. (A good stylist should be able to say no if they can see a certain cut won't work for your hair type... I really appreciate that!) She helped me figure out what would work and then gave me wonderful cute bangs. I may never go back to long front hair again. I went back a second time to Alice to get a few inches cut off for the summer, and I am incredibly happy. She has a true passion for hair and beauty, and a great person to ask for advice. Thanks so much!

Beth provided a wonderful facial service and useful suggestions for ongoing skin care. So relaxing…read moreand helpful!

I have been going to Duncan Edwards on and off for years and have been satisfied with the results…read moreuntil my last visit. I scheduled a full head of highlights and half way through Aaron told me he was only doing a partial. I trusted his "expert" advice and went with it. When he finished the partial he showed me the front and it did not look too bad. However he did not take the time to show me the back. When I got home I checked the back in the mirror and it looks terrible LOL! No wonder he didn't show me the back!!! The front of my head is highlighted and the back is brown!!! I'm now an official freak! I'm going back to have it "fixed" and I will update the review afterwards. Fingers crossed :P I do not recommend it to anyone, unless you want to be a freak like me. Cheers! So I went back at 10:45am which was agreed upon verbally with Aaron. However, when I went back they told me that it was 12:45pm. I was fine with it, but when I asked to be given a card to have proof of the the time the front desk attendant told me she couldn't. So I insisted since I did not want to have to deal with the time being "wrong" again and eventually she prints the appointment details out. So I leave and come back at the updated time and Aaron and I start to argue about my hair. Basically he would not apologize and admit that he jacked up my hair. So he says it's best if I leave and get a refund. Which is fine by me. But then right before I leave he says that I was rude to the front desk attendant and calls me disgusting. Wow! I did't say anything rude to the front desk attendant I just insisted on receiving a card for the appointment so I would NOT have to keep coming back at the "wrong" time. No idea what he was talking about. But he is disgusting and this business is abusive. I would't recommend Duncan Edward European Hair Design to my greatest enemy.

I've been going to Duncan Edward for probably 12-13 years. I can't say enough good things about…read morethis family run business. Now the original owners are retiring and the kids are taking over. Super excited for all of them and their new adventures. Highly recommend their hair services. They will always go above and beyond to take care of their clients.