This business is absolutely the worst. Used to be good, but not any more. Send out a package and it never got here. It has been weeks. There was a storm in Florida (in hindsight, I realized the business must be Florida based?) They sent out another package, which has not arrived either. They sent me an email to return one of these packages (when and if they arrive (days to weeks neither are here) or they will DOUBLE charge me...for their poor practices of sending out packages during a storm. Instead of telling the customer up front, about possible SIGNIGICANT delays, they sent out 2 packages and are now whining, telling me they will double charge me. They had a duty to inform the customer about these delays. I would have no clue where they are based regionally. This will be a BBB claim and if that doesn't help the Attorney General for their absolutely POOR practices. Not the small cost of the product, but their practices and the way they treat their customers from their "happy" team. read more

every time I call the phone is answered qiickly and professionally. Their Care Team truly lives up to their name. They let me know if any of the products I am buying are on sale and they work with me to ensure free shipping, if that's my goal. The threshold for free shipping is much less than other companies, which is an additional reason I continue to shop with them. I am extremely happy with the service I receive from them. read more

I very seldom do reviews, but I decided to acknowledge my complete satisfaction with the products and shopping experience at PureFormulas. They offer quality products, their prices are competitive, and the website is user friendly. They processed my order the day I placed it, and I received my efficiently packed items in 3 days (free shipping.) I will definitely be a return customer. read more

Ordering was easy and straight forward. I only received yesterday so can only review order process

Was the only place I could get coconut butter. Price was reasonable and shipping was fast & very secure. Thanks.

Excellent products made available by Pure Formulas and great prices as well as delivery

Ordered easily. Friendly caring staff. Sent very timely, well-wrapped. Product seems great. I'm happy. All good! read more

I am so happy to have found Pureformulas. This company carries most of the top supplement companies, at very competitive prices. They continue to provide excellent service as well. Shipments are prompt, and packed well. This company has become my 'go to' when I need a new supplement. Five stars! read more

I am extremely disappointed in the condition of the items that just arrived. Four of the items are supposed to be kept refrigerated, however, they arrived warm. The cold packs in the box were also warm. What a waste of product. read more

Fast shipping absolutely love this honey. My husband loves it in his tea and coffee. We like the fact that it's organic and pure.

My order from PureFormulas arrived in a timely manner, with no damage to the package. I've always been very pleased with their order fulfillment. read more

When I order from PureFormulas the order ships within hours of the time it was made. I receive it within a couple of days. Excellent service and I've ordered from them for the past couple of years. have never had an issue. Excellent service. read more

This stuff really works !!! This company has continued to fill and deliver my orders promptly and secure to prevent breakage . Customer service has been outstanding. I will continue to use them always. read more

Pure Formulas has been my go to place for supplements. Can't beat their prices and selections. They have Amazon beat with everything I have ordered. They also get right back to you when asking a question, which is important, to me. I will continue to buy from this company with no hesitations. read more

Customer Service is top notch! They quickly resolved my issue and went above and beyond to make it right (and it was not their fault - it was mine). They did what was necessary to keep a customer! read more

Very quick delivery for much needed vitamins! easy site to use and will be purchasing from them regularly after this experience!

From my first order I have never looked back. Going into a store I found the customer service lacking. This company has excellent customer service, a wide array of products to choose from, timely delivery and always in excellent condition upon arrival. They let you know the status of your order from the time it leaves their location until it arrives at my destination. read more

I don't know how they do it! I placed my order on Sunday morning. I recd an email Sunday night notifying it shipped. It was delivered Monday! I have been ordering from PureFormulas for several years...this is typical!!! BTW, no shipping charge, competitive pricing, and loyalty program.. I don't know how you do it, but I appreciate it!!! read more

The customer service is excellent and they do help folks who have issues with the order

I first started ordering from Pure Formulas during the pandemic. When other companies were struggling PF's delivery was quick and customer service was great. I ordered a lot of liquid products in glass bottles. No breaks, no leaks and packaging was earth friendly, ie recyclable. read more

Update 11/14/2023. Jane, I don't know who in your company is trying to pull a wool over your eyes, but your employees are not being honest. I never refused a shipment and received both of them. Both shipments have an expiration date of 10/2024 and a lot number of 1093832. Nonetheless, I have ordered and received two bottles of juice from another supplier and they are in the normal color and consistency with an expiration date of 2/2025. Thank you for reaching out. Leslie Update 11/13/2023. Hello Jane, Kayla was indeed very rude and kept talking over me while I was talking. As I'd stated earlier, I am a regular consumer of this particular brand of Ginger juice normally purchased from a different supplier. I was shipped two replacement bottles that had the same expiration date, dark color and consistency as the first batch. Ironically when I called again to convey this, Kayla was the person who answered the phone. Kayla gave me the same spill about the color wherein I asked if she'd tasted the product to understand my point. I was put on hold and then told to discard the bottles and that I would receive a store credit which I have yet to see on my account. For me, it's just bad customer service overall as I had to follow up to get the RMA as well. If a customer says a food product is bad, test the product rather than saying "the color looks fine." This is a food product wherein someone can become very ill. Thank you for your time, Leslie read more

My entire time with PureFormulas wasn't all bad. I had a really great customer service agent this summer. However, when I inquired to follow up, I got no responses. I tried several times via email & their online form. Still unresponsive. So I called today. 1st call : I was on hold for 10 min, called the wrong dept and before I could finish what I was saying they hung up on me. 2nd call : The agent apologized for the 1st agent's behavior. Then we had miscommunications b/c I was trying to address something that was for another department. I wish she had said that and had referred me. It was evident she was trying hurrying to get me off the phone and was dismissive of my experience. After sorting out that I needed to talk to a different department, apologies were extended from both sides and she mentions I need to speak with Customer Service, they call the Loyalty Team, she transferred me. 3rd call : I speak with Bill, the Loyalty Team member. He listens & goes to research. We speak again. He talks over me and says, "I get that you have feelings about things, but I'm just trying to move on, move forward" and then hung up on me! Why do you keep hanging up on customers! Why is that the way your agents do things?! Unacceptable! Yes, my initial inquiry of my email was cleared up at some point during the calls. However, I also wanted to address why it took me calling on my own time to find out what I needed to? I emailed and filled out the forms on your website. I just needed clarification which they could've addressed by email. It's also a reasonable ask to inquire WHY no one responded back! Your customer "service" made it seem like asking was incredulous! It should never be ok to hung up on someone when they are speaking respectfully and calmly. Your company is dropping the ball and being dismissive of people's experience. This is so unprofessional! Why are you even calling yourselves "Customer Happiness"! No one deserves to be disrespected. I was respectful & was treated badly by your company. read more

I had an issue with one of the products I buy from Pure Formulas. Perhaps from the heat across the country that may have caused the gels to stick together. This was the second time it happened, so I called the company and advised the representative of my issue. She was very attentive to my explanation and considerate as I was offered a refund or replacement. I chose replacement and it arrived quickly and in perfect condition. I have ordered from Pure Formulas for many years now and up until this situation, have never been disappointed in any product and appreciate the very rapid service. Thank you Pure Formulas! read more

Genestra's HPNP is a geat product great....nice to have it delivered to me at a nice price!

Free delivery and on time. Can't wait to try this supplement- thank you for your pure supplement!

PureFormulas has a great selection of products, very competitive prices, and the service is excellent. Shipping was fast too!

I love this company. They have the Thorne vet supplements I want for my dogs. They ship almost immediately and communicate throughout the process. read more

I always order my supplements here. They have great prices and are good quality. Havent found a better place.

I've been with Pure Formulas about two years now, and have never experienced an issue (unlike a competitor who shall remain nameless). Not only is my order always delivered when promised, sometimes it arrives before the promised date. It is packed well. Please keep your prices fair, as it does not go unnoticed by many of us. read more

Great price, quick delivery and perfectly packaged! Pureformulas will be the only place I order jars of honey from in the future!

Have never had an issue ordering from this site. Good selections and pricing. Like that they offer free items periodically and I receive my orders within 2 or three days. Have been using them for at least 4 years or so and never a complaint. read more

Great price, quick delivery and I received all that I ordered. On this order I was able to receive free product to try. That really helps in me deciding if I want to order the product in the future. read more

I recently ordered Eden pumpkin seeds and Garden of Life Vitamin Code 50 & Wiser Women from PureFormulas. This is my go-to multi vitamin with a serving size of 4 veggie caps so that I can take as much as I need daily. The use-by dates on both products give ample time to consume. PureFormulas: impeccable integrity, competitive prices, easy to use website, carefully packaged and shipped by USPS arriving 2 days after I ordered. Great products and service! Sharon P. read more

Had a terrible time trying to find B1 in sublingual form. These pills are great, price is good and service is excellent. I have been ordering them for over a year now and will continue to do so. read more

I love ordering from Pureformulas. They have a lot of products that I use daily. Great company and you can call them too.

This is about their online platform, not their business. (I could not find a better way to review.) Their customer service is horrible. I've had a package missing for over a month. It was delivered to a 'leasing office.' After weeks of unresponsiveness, and vague assurance that UPS would solve it, I asked for a refund from my credit card company. They then LIED to the credit card company saying that there was proof of delivery, but the 'proof' says it was delivered to a leasing office, which my building does not have. Absolute snakes. I have never had this type of customer service for a missing package! And lying on top of it. Absolutely will not buy anything from them ever again. And I warn you, that if you have a problem with an order, it will not be resolved! read more

This company is reliable and so easy to work with. They communicate well, ship the product right away, and give updates frequently regarding the delivery. I have been very satisfied each time that I have placed an order with them. read more

Wow! Received items so fast! Thank you. I look forward to try these new supplements.

I have ordered from Pure Formulas in the past and have been very happy with them, their prices, and the products. But recently, I ordered 4 products and only received 3 of them. One was on backorder???, but that did not show when I ordered my vitamins. After no response with an e-mail to them, I called and got a not-so-happy member of their "Customer Happiness Team". Sorry, but it took a little complaining to him about my missing product, for him to squeak out an apology. I resolved the issue by asking for a refund, thank goodness he could at least do that - I HOPE. Sad how they have dropped the ball on customer service. read more

Paid $7 for shipping for 2 days and recieved after 1 week! Disappointed in customer service My daughter needed the meds and I had to order from somewhere else to have it in time read more