Mold in the machines and bad odor. I couldn't get clothes out of the washers fast enough to go and…read morewash them, again, elsewhere. Doesn't appear that owner cares about the mold and dirt! Will never return! Felt like clothes were cleaner b4 using the moldy washers.

The people that work here are the BEST! They're all friendly and very clean. The up-to-date working…read moremachines they have makes doing laundry easier.

We have used this cleaners and alterations service for four years and the ladies there are…read morefantastic. They are so kind and helpful and things are always done well and on time. Highly recommend.

I would give this business a half star if possible. I dropped off a bridesmaids dress to be dry…read morecleaned on a Monday and was told it would be ready by Friday. On Friday when I went to pick it up, somehow it had mistakenly been placed with clothes to be altered. So it had been sitting there all week and wasn't cleaned. They then said it would be sent out to be cleaned. When I returned for a second time to pick up the dress after it supposedly was dry cleaned there were still odors present. I won't return back to this establishment.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

I've never used a washing service - but my son camp home from summer camp with mounds of foul…read moreclothes and I was looking at a laundry mat to avoid even bringing them into my house. Ha! Washed Wright came up in my search - what a find! I called them, spoke with the owner, who was friendly and helpful. They picked them up the next morning and returned them clean and folded a few hours later. It was like magic! I'll definitely be using these guys again - for myself and as gifts (best new baby gift ever!)

The quality of work, timeliness and customer service exceeded expectations! I had surgery 6 weeks…read moreago and 8 days ago my dryer died and it will be 5 days until the part arrives. The team at Washed Wright made it happen in 24 hours with pick up and drop-off and a friendly smile. I highly recommend them and would use them again. All natural products, washed and folded better than I do myself.

Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

I dropped off a pair of Uggs to have cleaned for the first time. No warning they might shrink or…read morebe discolored. I picked them up and they were discolored but I thought I could use a suede brush to smooth them out. Then when I got home I tried them on and they did not fit they shrunk to a point where they are uncomfortable. They fit me fine before so I took them back today to ask them what happened and she said that it wasn't my fault but it also was not their fault I asked her if magic caused them to shrink and she said yes. I asked for the owner's phone number and she refused to provide it to me. I told her that I would be filing a claim with the Better Business Bureau and she didn't seem to care. I was also not offered a refund. They also refused to file an insurance claim. Don't clean your Uggs and don't go to this place.

I will say that this Puritan has more or less the same wait times as the others. You can get your…read moreclothes dry cleaned very quickly and it comes out great. The customer service could be improved my just a little bit. They aren't bad people nor are they rude. It's more about just reading the situation. Example: I picked up my suits, and other items (a lot of things) and they told me the don't add the plastic straighteners that go on the collard. Not a big deal, but if you see someone with their hands completely full, you would think to just get some for the person real quick. Additionally, I recommend they invest on getting some kind of cart rack. I had to struggle to get them all out to my car and one of those would have made the experience all the better

Love this puritan have been coming here for years. CJ at…read morethis location is super helpful!

Amazing service and advice from a group of experts. Thank you Ben for all your help and advice!read more

Missing items, discoloration of fabric after cleaning, poor handling of problems by management and…read morehigh prices...

The Innsbrook location of Puritan Cleaners showed me today the very definition of customer care and…read moreservice. If you have read my 3 star review please see the rest of the story. I recommend Puritan Cleaners and this particular location is where I have been a customer for nearly 20 years. Today Tiffany who is amazing cared for me in a professional manner that exceeds customer service. If you read about my shirt dilemma then please realize I now have the shirt and it looks great. I started using Puritan cleaners when I was mostly taking in shirts for work. Back then I was doing the laundry for the family and one member of my family needed his shirts cleaned professionally. I was always impressed with the work that Puritan offered as well as the convenience. I am one very happy and satisfied customer! Thank you Sara, Tiffany and everyone at Puritan Cleaners Innsbrook.

They hemmed my bridesmaid's dress for my sister's wedding really well!! I appreciated the thank you…read moreletter too!

Thanks. Great service and my clothes were ready and perfect a couple of hours before I expected…read morethem. Well done.

Do not trust them with your personal bag. They told me they'd give me mine back and then they threw…read moremy tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead.

Completed a very quick turnaround on a prom dress! It was pricey but expected given the timing…read more Will use them again!

Great service, jeans came back perfectly altered and price was what I expected and very reasonable…read more(quoted beforehand). Will use them again!