Do not trust them with your personal bag. They told me they'd give me mine back and then they threw my tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead. read more

Really bad service and manager in the store located at 10828 W Broad St, Glen Allen, VA 23060. I brought two down jackets for cleaning. After I picked them up, I discovered that the down filling inside both jackets had become severely clumped together in the corners of the quilted sections, leaving many areas with little or no insulation. As a result, the quality, appearance, and functionality of these jackets were significantly compromised. The manager repeatedly stated that the store could attempt to clean the jackets again but is not responsible for any damage or changes to the condition of the garments. Rather than discussing a reasonable resolution, he continued to repeat this position and spoke in a manner that I found unprofessional and dismissive. Thanks for your reply. The concern is that the manager has stated that the store will not accept responsibility or provide compensation for the damage already caused. Although he has offered to re-clean the garments, he has also made it clear that the store will not be liable if the jackets remain in the same condition or are further damaged afterward. Given that position, I do not believe it is reasonable to authorize another cleaning attempt. I am concerned that doing so could be used to argue that the store is no longer responsible for the existing damage if the condition does not improve to an acceptable level. read more

Shirt still dirty underarm as much deodorant as when I left it, probably won't use them regularly, no refund, don't want you to try it again, that's ridiculous,don't even check clothes before bagging read more

Thanks. Great service and my clothes were ready and perfect a couple of hours before I expected them. Well done.

Staying nearby and unable to find a pickup/dropoff service in the timeframe I'd like, besides they were all 3x the cost. I zipped over to zips with my bag of laundry and they took care of me. It was an easy process. I had entirely lost my voice and had to use a notepad to communicate, yet the employee who helped me was friendly and patient and I got my items back in the timeframe stated at $20 for a full bag of laundry. I would definitley use them again! read more

Took my shirts there, very quick, look good. The price is better than my previous cleaner

More than 30 days ago, Zips ruined 5 of my husband's dress shirts! Not only did it take 2 weeks to own up to the mistake, but I was told the had "30 days to correct their error." Well, it's now over 30 days. A week's worth of dress shirts ruined! This business did not replace or reimburse me for anything! Not only will I find another dry cleaner, but I will be contacting BBB and upper management! Sorry, Zips, you had ample time to make it right, but I have yet to hear from you! This is not OK! read more

I came to your Pikesville Md location on Saturday, July 5th before 9:00 AM with 5 items. I wanted 4 pairs trousers ironed with creases. On Saturday, I picked up 4 pairs trousers by Tuesday, I realized that 2 pairs of the trousers were not creased and I returned the trousers to Zips on Wednesday with a few other trousers and when I returned the trousers were no creased, I requested a refund and I was told that I had to wait to get my refund. The service was poor. read more

Update 11/2024. I am happy to repost that ZIPS has returned to the level of service I received in the beginning! Mohammed the owner did make good on my two lost shirts and I was reimbursed. They also comped the cleaning on the late and lost items. It was slow, but they did get the equipment back up and running. I have been using both face-to-face counter drops and drop-off service. Both have met the time they advertise with only one that was two days. So happy to update this. Thanks Mohammed. Also have to shout out Josh, Whitney, and my man Ezekial. You also can't beat the prices read more

ZIPS Cleaners - Dry Cleaning Near Me - Glen Allen, Virginia

150 % customer satisfaction !!! staff very professional welcoming kind & helpful. Our clothes always look great

Customer service was a huge issue. I have never used a dry cleaning service and simply won't be coming back to this location due to the off-putting and unwelcoming experience. In my 2 minute interaction with Patrice she was rude and rolled her eyes at me for asking how the services worked. From an objective standpoint the cleaning was fine, affordable, and their estimated time for pick up was accurate for me. read more

Good cleaning, poor service. I brought my queen sized comforter to ZIPS on a Monday morning at 8:00am for dry cleaning. I had heard about their low prices and "in by 9:00, out by 5:00" policy, and wanted to give it a try. The cashier clearly was either having a terrible day or else hates their job with a passion. You would have thought I had knocked on a stranger's door and demanded them to do my laundry with how they responded to me! The cost for the comforter ended up being $19.99 which I think is reasonable, but I was surprised that the receipt shoved at me showed an estimated pick up date that was 10 days away. Luckily, I was later notified that my comforter was ready the next day. When I picked it up I was pleased that it was folded into a plastic carrying bag with a handle, which made transporting it so much easier. It was clean and fresh, so on that I can't fault them. read more

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They were quick but I feel that they are sacrificing quantity quality. there were several pieces that were still wrinkled. zips has been constantly increasing their prices but they quality of service is lacking. read more

I usually use Zips as my main and only cleaners before I moved to the Richmond area two months ago then today i needed something to be dry cleaned i drove 20 minutes out of the way to get there early as possible for the same day service and I get here and they are close. And then the same day service is at the managers discretion. Unacceptable! When one of there main services is the "In By 9 Out By 5". Well not at this only Zips location in Richmond! Terrible business! I guess ill be going to Puritan's today! read more

ZIPS Cleaners - Dry Cleaning Near Me - Glen Allen, Virginia

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DO NOT USE THEIR ALTERATION SERVICE! Shay DOES NOT know how to alter clothes. My dress is ruined! The owner of zip cleaner needs to remove/advertise place has alterations. Horrible, terrible, disgusting and unprofessional job! read more

ZIPS Cleaners - My messed up dress when hem by Shay! - Dry Cleaning Near Me - Glen Allen, Virginia

Just tried zips for the first time after leaving my dry cleaner of 20 years. This was a great experience for me. They integrate technology to inform you when your order is ready. No long waiting in line. My only issue is that it's a bit of a hike for me to get here, but I would certainly use them again. read more

You get what you pay for. They cheap for a reason. Don't send anything you care about to them the be "freshened up" steamed or whatever they doing here. 2 sweater items in the same order snagged which ruins it. So annoyed right now #MrsTate read more

ZIPS Cleaners - Snagged dress only worn once - Dry Cleaning Near Me - Glen Allen, Virginia

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I stopped in to this business for the first time, and the gentleman at the front desk explained how the service worked and the time frame I could expect for a turn around. He was very friendly and professional, and asked what I needed done with the jacket I was dropping off. I indicated the stains and he took note of them, letting me know that it would be ready the next day at 5pm. The business texted me ahead of that time and was happy with the fast service, but when I picked it up, I found that my jacket was very crisp when wrinkle-free, but still stained in the same places. I don't know what they did to treat my jacket, but it seems that the process was abandoned at a certain point. read more

Great service, great prices. People were very friendly and my clothes were done nicely

I used to frequent this location but as of COVID I have not been working for a while and therefore have not had the need to launder my clothes frequently. It should be stated that I never had an issue with them previously. Nonetheless, I had a zoom interview and needed my favorite satin blouse for my interview. I wore it, and took it to Zips to be cleaned, along with two comforters. Some how, these people lost my blouse but had my comforters. When I asked the "manager" to explain why and how they managed to lose my item, he rudely told me that he has no idea and I have to fill out a form to locate it. I never write these reviews but I'm pretty pissed about this; especially since I'll need to drive across town to come back, after 3 more weeks of this nonsense to see if they manage to find it. Simply put, their new manager sucks! read more

I've been coming here for about a year. And they have recently come under new ownership and management. I went in two weeks ago to have some clothes laundered and dry cleaned. And when I picked those items up they were not done correctly. No creases in my shirt sleeves, my pants seams were not put together and creased evenly. On yesterday 10/19/20 I decided to give them another chance. I dropped off my clothing and reiterated how I wanted my clothing done. I was assured that my previous experience wouldn't happen again. I went in on today 10/20/20 to pick up my clothing. My sleeves were not creased AT ALL. My pants that were suppose to have heavy starch, were not starched, or creased correctly. Well, Zipps you don't have to worry about me ever patronizing your establishment again. read more

Easy in and easy out. There's no crowds. Very inexpensive. If you drop off before 9AM, then you can pick up at 5PM on the same day. They open as early as 7AM on weekdays. They also off 24 Hour EZ Drop Service. Be prepared to pay upon dropping off your dry cleaning, which is different from the traditional dry cleaner. My dry cleaning was ready before the expected time and no issues with pick up. My receipt was scanned. It was easy in and easy out. read more

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The worst customer service by the "manager" Josh, both in per. The service has deteriorated terribly within the last couple of months. He was very rude, rolling his eyes, huffing and puffing and turning his head while I spoke. This situation occurred because my clothes I dropped of prior to 6 am the day before were not ready the following day at 1 pm. He was not accommodating and told me there was nothing else he could do. Please employ people with standards, courtesy and common sense. read more

I have had multiple issues with this location over the last several weeks. My bag (with a barcode associated with my account/credit card on file) has not been returned to me multiple times, I have driven to the location during their posted hours of operation only to find that they were closed early, and yesterday I had an item of someone else's in my order and was missing an item of my own. Additionally, the items that I picked up yesterday looked like they had barely been laundered. read more

Horrible franchise. Followed the advertisement in the Spring to have my comforters cleaned and put away for the summer. THEY DID NOT CLEAN THE COMFORTORS and are refusing to do the work because I did not check them out before I put them away. A zips employee saidThis locations is having many problems with ppl bring back comforters that were not cleaned in the Spring. They manager at the location and her manager would not make this right. The owner would not return my call. I was told that all items that are cleaned by them have to be checked by the customer. Why would I check to see if they did a job they were paid to do. I have never had an issue with a dry cleaners before. Do not use zips dry cleaners. read more

Very disappointed with service. Gave four white shirts. In was brand new. Two of them came back so stained. One had over twelve stains on it. Took them back today. Did not even get a " sorry about that" from the disinterested non energetic employee. The two suit coats that I sent in for dry cleaning lost their shine. Both the collars were crumpled. Both coats are new and we're only worn once. They now look like they are several years old. I'm never going back! That's for sure. 7/24/17 still waiting on getting the shirts back. 7/26/17 spoke to Anthony who said one shirt is ready for pick up but the other has three tape marks on it that they are working on. Tape marks? Where did that come from? He said he didn't know!!!! What a nightmare. read more

ZIPS Cleaners - Dry Cleaning Near Me - Glen Allen, Virginia

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Have been a customer for probably +5 years at this location and 5-10 at other Zips locations prior. Experiences the last couple times have been a disappointment. They don't care about customers and I can make the leap that they care even less about those customers garments. Last visit at 3 in the afternoon would not accept clothes for cleaning. I indicated that I was in no rush and didn't need them back for at least a week and I had driven a long way to drop off clothes. They would not accept my order. I asked to speak to a manager. They went to tell him and he refused to come up to discuss the situation. I recommended them to my daughter and she had clothes damaged and after a couple bad experiences refused to return. I guess I will be joining her. Strongly recommend finding an alternative to this place. read more

I am currently traveling out of state WITHOUT my or my husband's clothes. The cleaners is scheduled to open at 7am. There are multiple cars waiting as well. At 8:30 am, they are still closed. No response when calling, no answering service, and no human to interact with. Is there a rating less than one star? It's applicable here. read more

Took 5 loads. 2 of the 5 loads were wrinkled when I picked them up. The collars on all the shirts were wrinkled in the same spot. I called the issue to Zips attention. They offered to repress the shirts for free. See attached picture which was taken AFTER Zips 'repressed' the shirts. read more

ZIPS Cleaners - Dry Cleaning Near Me - Glen Allen, Virginia

I'm disappointed once again. I've been going here since they opened but in the last 4-5 months they have been closed when their own posted hours say they should be open. How is it that at 8:30AM on a Friday, business is still closed and no one is here and not even a light on? The posted hours say 7am-8pm? This is probably my 3 time that store has been closed like this and as I have been writing this review 4 more (soon to be Puritan) customers have come and gone and each stated they have had experienced this location not opened or closed way early multiple times. read more

I have been a customer of zips for a7 years and today was the worst experience I had with this branch. Shirt came back wrinkly and stains not removed. When I addressed the issue about both problems they asked me to sign a waiver for them to use chemicals and remove the stains and when I asked if I should sign a waiver for re-ironing, I was surprised with the attitude and how the manager is busy and don't have time to go back and forth with me. I dealt with other branches over the year and by far this is the worst experience. I am not asking for a refund all I am asking for is to be treated right and have my clothes done properly read more

Never opens on time, service has gone downhill over the past year. Used to be an excellent place to get quick dry cleaning service but I'll never come here again. read more

In by 9, out by 5. Make sure you know which day by 5 you will get your laundry. My out by 5 was 5 days after dropping it off. No explanation was given. read more

The Innsbrook location is a joke. They aren't open the hours that they post on the door or online, the customer service is horrible and they are now quoting a 10 day turn time due to staffing. I know that everyone is having staffing issues but they need to remove the "in by 9, out by 5" poster on the door because it is false advertising. When I went in a day after dropping my shirts off, they told me about the 10 day turn around and I asked for my shirts back. They told me to come back in 90 minutes while they "try to find them"....seriously? Zips' business model no longer works in the era of rising wages. Either raise your prices or get out of the game! read more

I use the Zips in my hometown of Annapolis and it's inexpensive and they do an good job so I tried the one here since I'm working in the area and this place is terrible. There's an employee there who shouldn't be representing ANYONE'S Business. You'll know him when you walk in. My bp didn't drop for an hour. I choked down my disgust for their poor customer service and asked politely if he could mark some spots that needed treatment. The following day when I saw that my slacks looked like they hadn't even been cleaned, but pressed only, it spiked again. Never again. Can I give 0 stars? read more

DO NOT USE! Most recent service 2 weeks ago: 1 dress shirt lost, another with torn collar, 3 others and dress slacks poorly cleaned, with residual stains and sweat marks. Will never use again. read more

This week I was accused of taking someone's skirt. According to the manager, I was given a skirt instead of a pair of my slacks. According, a note was placed on record, to not give my slacks to me until I returned the skirt. I do not have this skirt they are taking about. According to the mgr. on duty Sunday, they had video evidence of the slacks and skirt being placed in the wrong group. I will be going back tomorrow to request review of this tape. After, O will be taking my disgust of such defamation of my character. I hope this incident never happen to anyone else. read more

Horrible service!!! Not going back there!!! They are not responsive and don't tell the truth. Yes please give me the email to send a private message read more

Do not go here if you expect businesses to stay open during their posted hours. The sign posted on the door says it closes at 5 on Saturday. I showed up at 4:45 to pick up my clothes, and there was another customer knocking at the door because it was locked. We could see an employee in there, shuffling back and forth closing up shop, and blatantly ignoring us. Finally she unlocked the door (this was at about 4:53), stomped her way past the other customer, said "we're closed," and went to her Uber. When the other customer pointed out that the sign says they close at 5, she interrupted him saying "we're closed," very rudely, and got in the Uber. There were at least three other customers besides us who did not get our clothes. Now I will have to cancel a business engagement on Monday because I won't have appropriate clothes to wear to it. Or should I say former customers. After years of going here, this will be the last time. read more

Quick and good service! Stopped in around 9 am and was able to drop off 10 pieces and pick them up before closing. I appreciate their quickness and efficient cleaning. They are also very affordable! read more