Eddie is the best! Being a new home owner taught made me realize there are contractors that are great sales people but don't deliver. But it's really the people that are friendly, humble, direct, do the work themselves, and are available to answer questions without making you feel dumb for asking. Eddie at PuroClean is that guy!!!! Unfortunately, I had two water situations at the same time (shower leak due to bad plumbing job and a refrigerator leak due to my bad water filter install..). I called and Eddie came and inspected right away, and was super thorough. He told me what likely happened, what to expect with their process, got me an estimate quickly, and came and did the work himself. He was efficient, thorough, and he was always available when I called for additional questions and advice afterwards. I can tell he's not the type to upsell unnecessarily but tells it like it is. And also not trying to pull one over on me because I'm not a dude, which I have sensed from others. I really appreciate that. He's the definition of above and beyond and made me a customer for life (hopefully not too many more issues!). Thank you so much!! read more

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This company is full of the most disrespectful and frustrating employees I have ever seen. Their incompetence and rudeness to myself and the neighbors was astounding. Multiple days of yelling and acting like giant loud children while blocking roads and driveways to do a mediocre job, when they weren't sitting in their vans blocking the roads for hours. Don't waste your time or money on these losers. read more

We had PuroClean remediate some water damage from a leaking fridge. They provided remediation and demolition services and were absolutely wonderful throughout.From the first visit, Tanner, the lead technician was professional, courteous, knowledgable, and down-to-earth. He clearly articulated the steps of the process and always made sure to clearly answer any questions we had. Something that's worth its weight in gold when going through stressful home repairs. When the time came to remove flooring, drywall, and cabinetry, Tanner and Jonathon meticulously cordoned off the affected area with thick plastic sheeting to ensure the dust from demolition never left the affected area. They were not only quick, but you can see the craftsmanship and care they put into the removal of materials. Cuts were precise, and care was put into every move they made. It was clear they know their craft well. I'd never thought I'd be writing such a glowing review for a company who came over to remove wet flooring, cabinets, and drywall--but the care they did it with more than deserves it. I would recommend PuroClean to anyone, without reservation, in need of water damage remediation. read more

when my daughter flooded my house at midnight puroclean was the only company that was able to get out here. Brian came out at 3 am and saved out house. i had a baby 2 weeks prior and this was the last thing I needed to deal with but brian was kind & super helpful that night. he had came back to do the upstair, stayed late to get it done. He is amazing. a few other times puro clean guys came out to do the demolition before construction can begin. Chris was amazing as well, super sweet & respectful. always made me feel like our satisfaction was the first thing on his mind. Mark parker came out with him a few times as well. very knowledgeable & so sweet! we have zero complaints about this company and will forever be grateful for what they did! thank you guys again. from the bottom of our hearts read more

Professional and communicated well. They were our mitigation team for a broken water pipe. Worked quickly and got the job done.

Working with Puro Clean has been a nightmare during what is already a horribly stressful month. A fire in a neighbor's apartment recently caused smoke damage to all of my possessions. Allstate selected Puro Clean as the fire/smoke damage restoration contractor after a fire caused smoke damage to my belongings. Upfront they told me that all of the non restorable would be individually inventoried and bagged up and I would get a report of everything. The first report they sent had a handful of photos that didn't even capture half of what they marked as unsalvageable and bagged for disposal. You couldn't see labels or even how many items were being photographed and there is no way that insurance would get an accurate picture of how much was lost with the info they provided. Most of the things bagged up for disposal were not photographed or recorded at all. They returned upon me asking to take a more detailed inventory and did a marginally better but still onto complete job. I also had to specifically ask them to be gentle with some art prints that they left hanging over boxes in a way that would crease and damage them. They ruined multiple of my possessions while inventorying and then they are getting the payout for them. Then, at the end I found out they charged insurance over $35,000 to "clean" and "restore" the furniture and belongings when I can guarantee that it would have cost less to just replace everything. They used up all of the remaining property damage insurance I had so I can't get any money to replace the things they threw away. Make sure you get a quote from Puro Clean before they throw your things away. It feels like they took advantage of us to take all of our insurance money. To recap, Puro Clean: - Did a bad job inventorying the contents - Broke some of our possessions while in storage, ruining the contents of the box - Did not take care when handling our valuable possessions, resulting in damage to items - Destroyed items while inventorying then marked them as nonsalvageable that would have been otherwise fine - Did not provide an estimate of the cost to restore everything upfront, or even offer to work with me around my coverage to understand how much cleaning I could afford - Charged an absolutely absurd amount of money for basic boxing and bagging of items and moving them offsite read more

We had a challenging mold issue in our home about a year ago. It was remediated by another company but the problem reappeared again. After researching additional companies for this "second round" of remediation, we chose Puroclean. From the initial call to their office to the in home consultation from Chris, (who carefully described the work process in detail) all members of the Puroclean team were professional, kind and hard working. We especially appreciated their willingness to communicate clearly about how the treatment would be carried out and were impressed by their use of products that were not overtly toxic. This helped alleviate some of the stress involved in work that can have immense repercussions on customers' health. The two technicians who completed the remediation work (Mark and OJ) went WAY out of their way to make sure that the job was done right. Our situation was especially challenging because during the first mold problem I developed hypersensitivity to mold and other allergens and it has only intensified with the new exposure. Fortunately, Puroclean happily refers out to additional vetted local companies that can help identify and test for air quality issues that may have nothing to do with mold itself. Thank you Puroclean. We will happily recommend your company to others. read more

Puroclean did a great job restoring my home to working order quickly. An upstairs toilet got clogged by guests who tried to fix it themselves and I ended up with water pouring through my kitchen ceiling lights below it. Adam, the owner of Puroclean came out within 24 hours of my call to assess the damage. He installed two large dryers and two large dehumidifiers to dry out the ceiling and bathroom. Within two days both areas were dry and life returned back to normal. Best part was that the cost was low enough to pay it out of pocket and not claim it on insurance. I would highly recommend Adam and his team. read more

This is the only water damage mold remediation company I will trust to do the work for me and my family, as well as friends and neighbors. Professional, considerate, kind, very communicative, and informative. They keep you in the loop the entire time this uncomfortable process is going on. Fire, water damage, mold remediation, 24 hr emergency service. Also includes dry outs and restoration. read more

Nick and his team were AMAZING! They worked with our finances and even though the job ended up being much more difficult than expected they were diligent and incredibly thorough. The work was impeccable, the employees were friendly and professional and it was very clear that they took our family's health and safety seriously and that it truly mattered to them. They gave us great referrals for other aspects of work that needed to be done; and those companies were great as well. I would 100% recommended Puro Clean Redmond (based in Woodinville) for any abatement and mold removal! Thanks to Craig the owner for going out his way to help our family: you guys are awesome. I will never forget what you've done for us! read more

I had what I thought might be a mold issue in my home. Rob came out and spent quite a while checking it out and it turns out it's not an issue or its a very small problem. I appreciated the time he spent, he was very polite, patient and offered lots of helpful suggestions on ways to prevent future issues. Thank you Rob and the PuroClean team! read more

The team did an excellent job of mold removal for our house. From initial communication, to bids, scheduling and getting it all done, everything was very clear, professional, and efficient. Highly recommend. read more

Solid. I especially appreciated their customer service and keeping me updated on the process and options we could take moving forward. James in particular is classy and a true professional in his craft. read more

In prep for new flooring to be installed in my home recently, I called PuroClean in Woodinville although I lived in Renton to remove all my furniture and belongings from my home and put into storage for several weeks. Brenda Baldwin was my first contact with PuroClean. She was very helpful and organized a crew to arrive at my house within a few days to do this work. A crew arrived on time and ready to begin. Crew lead kept me informed of every step they would take to ensure that my things were well packed, took pics of everything and documented each box prior to taking to storage. Same crew lead and crew arrived several weeks later to return my belongings and furniture. PuroClean came back again to pick up empty boxes and packing materials. They were wonderful! Crew lead and crew members Larry and Dillion were well organized and efficient. I would definitely call them again! read more

Had nearly $18000 in work performed through Enviroshield. Mostly went well and as expected. Was verbally offered a great deal, then it was recanted (during the final phase of securing a rehab loan...) and it was too late to do anything about it, and it added over $2000 to my bill so that was a big bummer for me. Other than that, all was well. They broke my walkway piece and fixed it (after I emailed and asked them to) and swept up nicely when they left. read more

scheduled an appointment a week in advance. no one show up then get a call half hour after the appointment telling me no one will come. Ask if we can re-schedule something the same day or same week. they push me out for another week. extremely unprofessional, not inform me in-advance and no proper backup plan before calling. read more

I have a mildew smell in my home- quite disturbing as I've had allergy and lung conditions. Craig, from Enviro Shield, came to inspect my crawl space - the suspected culprit. He competed his inspection, gave recommendations and left without me paying anything for his time, all within 30 minutes! I was very impressed with his professionalism. He was honest in regards to what he thought need attention and would not accept any compensation for his time - though he and his company do not provide the required services. I've dealt with several national companies who have manipulated me in a variety of ways - I really wanted to work with a trustworthy business - I think I found one! read more

Noticed slowly developing water damage on my bathroom ceiling near the fan. Frank from Enviroshield came out to take a look. He tested the bathroom walls and ceiling for moisture, then went up in the attic and found the problem area. Even though his company wouldn't be able to provide the services needed to fix the problem, he still took the time to discuss in detail the issue, cost-effective options on how to fix it, and even offered to come back to test the moisture in the bathroom after I got it fixed. He took pictures of my attic for me - and had them emailed over. Really positive experience with Frank and Enviroshield and will definitely be recommending them to others. read more

I recently had a dishwasher malfunction which lead to water damage in my kitchen and my downstairs ceiling, walls and floor. In a panic I called my contractor who knew to call Enviroshield, now called PuroClean. Within 90 minutes James was in my home assessing the damage and coming up with a plan. He knew exactly how to navigate the insurance maze, getting permission to do the work instantly. He knew what needed to be done and how to do it. Almost more important is how polite, respectful and calming James was. I was not sure how to deal with everything but James (and my builder, Terry) were so great explaining thoroughly and thoughtfully what he was going to do next and how everything would be addressed. It took a few days and several large fans running non-stop but everything was dried out and ready to be repaired. Seriously, James was so polite, respectful and knowledgeable. He even came back to shampoo my downstairs rug once everything had been repaired. Hopefully I will never need this company's services ever again but, should it happen, I would call them in a heart beat! Ask for James! He'll put your mind at ease. read more