We requested cancellation of services after a pregnancy-related medical concern regarding pesticide exposure and informed the company that a physician note was forthcoming. We communicated the expected timeline, but before that timeframe elapsed, the company attempted one phone call and then charged us a $500 cancellation fee. We were disappointed by the lack of flexibility and communication during what was already a stressful situation. read more

~ Purple Care showed up at my house at 10:24 am vs btwn 2& 4 pm as I had asked..... Did not ring the door bell& then proceeded to spray in the FRONT of the house without asking. Had to go out side& ask the guy to move his truck, which he kept running, because I was getting a grocery order& he refused because he said he was 'talking to another customer, the lady next door,who has ABSOLUTELY NOTHING TO SPRAY!! I asked to move his truck to HER side of the duplex& he refused. She just looked on& Siad nothing. SO IRRITATING!! I will call someone else. I had already had to call them yesterday because they called me with a set appointment, but they HAD set an appointment, the very next day, but they hadn't bothered to even text or call me. Quite ridiculous. Why can't these yard people EVER act likePROFESSIONALS?? I haven't even had breakfast. I told the guy, you need to leave& come back btwn 2& 4 pm, because I am a Diabetic& need to eat breakfast. JEEZ. read more

Horrible company and very rude customer service especially the billing department.. after spending 400.00 a month we had issues but they say we didn't have the services to prevent the problem we had also very rude service tech that argued with my wife to the point she felt very uncomfortable and asked him to leave the property but was billed for work not preformed took several emails calls to finally talk to billing who at first lied said work was done then said it was a mistake but I would be accessed 2/75.00 dollar service fees for 1 guy there to do 2 service even though it was 1 guy 1 trip and then she said it wasn't negotiable lol... well neither is my cc dispute on the 2 75.0p charges boss lady read more

If I could give them a Zero I would! They are the most unprofessional and rude company you can have. Anyone calling a customer a liar when they have witnesses is wrong - Don't walk away from them RUN they will treat you great first visit and then like trash after that. We waited all day and then they never showed up even though promised we were next at 1pm - 7pm still no one. Then called us liars saying we said to reschedule - NOT. RUN from them find someone else. read more

Honestly I wasn't thrilled. This company started as a lawn mower service. It has upgraded to a landscaping business. I needed a simple job. I wanted to order a specific sod, have the ground prepped, and the sod installed. They had to reschedule my original appointment 3 times. The salesman was very interested in selling me an irrigation system. Don't need it. They were VERY interested in selling me their ongoing services, where I was told they would test to make sure I didn't mess up their chemicals... for real?? They were interested in selling me his special dirt... okay, whatever. They needed 3 days to lay sod... really? They don't do any jobs less than $1500.00... no problem. 1 Star. Quote the job, do the job... ease back on all the sales pitches! read more

requested service on friday, paid for a year in advance, was told my service would start monday. Monday afternoon i call to see when my tech would arrive an i was met with the I'm sorry, i know this is unfortunate line and i haven't even had my first service yet.Coming from this field myself. that's not a good sign. read more

updated review.. Regarding the comments from Lola G... We do not know who this person is, but she never engaged with us while we were attempting to resolve the improper billing and late fees. We tried to work with customer service rep. Felicia Holmes for weeks trying to resolve this issue. She failed to satisfactorily respond to our dispute over these charges. In this end she said to take it up with the collection agency. Lola states they value open, respectful communication and remain available to discuss. We attempted to do all of the above and was greeted by the email from the president, Justin Berg. See photo attached. read more

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I have been using Purple Care for approximately 3 years. I have had the "regular" yard stuff done but also a very large flower bed with crape myrtles and liriope grass surrounding it. I have had all my grass in the back yard replaced due to a fungus that for some reason was not noticed. Anyway, the flower bed was great. As far as the yard in general, it looks great from afar. The problem with the back is that they split the yard in half putting half Bermuda and half St. Augustine. The reason I was told is that I have a shade tree which causes an issue. As I said, it looks great from afar. But funky when up close or when it needs to be mowed. The one grows faster than the other. Then there is the Bremuda grass that was replaced in part of the front yard. It was put in as sod so the height is higher than the other and it is a different type. I wanted to buy some seed to add to make the grasses match. Can't do it. It is only sold in sod which is an expense I do not need to incur at this time. But in general, I always have prompt responses to any questions I might have. All the ladies who answer the phone are top notch. I was introduced to my new tech (TONY), who was being trained by GUS, when they came to my house this week. Both of them were very friendly, courteous, responsive to my questions and made sure to explain what they were doing any why. I am giving the company a 4 stars because all of the work done has not been perfect as I listed above but the guys who show up are great. read more

*update- the purple care response is not accurate. They talked to my husband twice yesterday about not showing up. They didn't have GPS of how long they were at the house, they didn't have proof except for a picture of our house from the road. I was in my backyard with my dogs when said service was completed and none of our outside cameras had motion from purple care. They are still lying! Gross company practices. 2nd update- the picture they used to tell us they came and sprayed yesterday had our old rose bushes and didn't haven't my American flags that are currently out. They used an old picture to say they came by. Scammers. I sent the below review on Facebook and then I was blocked so it wouldn't show up on their page. It is NOT a honest company at all!!! 2 no shows that I caught.. who knows how many I didn't. Review "Twice purple care has sent emails saying the outside spraying was completed, however, I'm home in the summer and we have cameras around the outside of our house and found twice they said they came and never showed. Cancelled today. They were able to send us pictures of the front of our house from the street but the person never got out to spray. Not going to pay when you don't provide the service. " read more

We have been using Purple Care since we bought our house in 2017. For a while, we were happy with our service, but over the past few years the service has down downhill and I have grown dissatisfied. We have more and more weeds despite paying for a service that is supposed to deal with them. The weeds appear in the back yard and along the edge of the front. My front yard is half-dirt, and my backyard has a lot of yellow spots. I pay $100/month for my yard to look like this? And yes we water our yard during the summer. Every time the service technician arrives at my house and he sits in his truck for at least 5 minutes. Then he gets out and spreads some white pellets around the yard. After that, he takes a bottle of some liquid, goes to the side of my house, and reappears after about 90 seconds. Not sure what he did here there. Then he gets back into his truck and sits for another 10 minutes before he leaves. read more

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Have been using this company since 2021. They have gone downhill since then. I had scheduled a tech to come out 2 weeks ago to fix a sprinkler leak, he came out and determined that we needed to turn the water back on to find the leak. He noted that he would be back in a few days. I agreed to this and turned the water on. When a few days came, he did not come back out, so I called the office and they had no idea what was going on. The office then scheduled him to come out 4-5 days later. After this the water leak has been ongoing for over 10 days now. I got tired of them doing the run-around game and hired another company. I suggest you avoid this company. I had to backcharge them for that service call as nothing was completed, I asked for a refund and it went on deaf ears. AVOID AVOID AVOID! ***UPDATED REVIEW TO RESPONSE BELOW*** You are firing me as a customer? You do realize I already fired YOU first from your incompetence to be able to properly schedule and keep your word to come back to fix the leak. That reply is pretty funny though, not going to lie. Your reviews on Yelp are more revealing about your business than Google. I am also reporting you to Google for possible review botting. How is it possible you have a "perfect" review history on Google but on Yelp it shows your business truth?? Please explain this! read more

We had purple lawn care come out and give an estimate of what we wanted done to the front yard. We wanted it till and leveled out and the side built up and put down grass seed. The quote was for 2500. We agreed and had them out on March 29th. They did not till our yard that just put top soil down and did the grass seed. They didn't have enough top soil to build up the sides We called Cindy when they were not tilling the yard and she said that ATT did not give them permission to dig. Which was a lie as we just had sprinkler system installed in October and they had to trench it out. They still charged us 2500 and the top soil washed out after the first big rain we had. My husband then send Cindy an email and she never responded. Edit to add: funny how we reach out via email once from my self and once from my husband and had no response from you but you are quick to respond to reviews. You have time to respond to emails if you have time to respond to reviews. Our preference of communication is through email hence why we sent emails. read more

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My wife signed us up for purplecare over a year ago, after a few months we did not notice any difference we decided to cancel the service. Apparently they kept coming out to spray our lawn without us paying for it and racked up a $500 bill they eventually sent my wife to collections. Her credit just got hit because she refused to pay for a service we canceled. These are scam tactics pure and simple, even if we had not canceled they should have stopped coming out when we stopped paying like any other recurring service. read more

Purple Care has done a fantastic job of caring for our lawn. They've always been professional and very accommodating & I really enjoyed chatting with the techs on their visit. We've had what we thought was good business relationship. Unfortunately, we decided to cancel our business with them, which is something we really did not want to do. We bought our house new in 1987 and raised our daughter here. We've never had an irrigation system & since my wife is blind and I'm an old man, currently recovering from spinal fusion surgery, it's been a bit challenging watering our small, postage stamp yard. I asked Purple Care if they would give us an estimate for an irrigation system and, again, they were very accommodating. I later asked, via email, if they offered any senior or veteran discounts. There was bit of miscommunication initially, but that was all ironed out. I then told them that we would like to move forward with program. I received no response. I followed up with a second request to move forward with the project. Crickets. I then emailed them asking why they no longer wished to do business with us, CCing several associates within the organization. We were ghosted. I called Purple Care and said we no longer require their services, and when politely asked why, I stated that everything is documented in email correspondence, wished them a good day, said goodbye and hung up. We do want to thank them for their professionalism, courtesy and outstanding work ethic. William & Elizabeth Kiefer read more

Quick response, very knowledgeable and professional. They did what was needed and are reasonably priced.

I had this service and canceled it, paid my balance. I have a receipt that shows it was paid. They sent a email saying paid but continue to say I our them. It went from 117.00 to 340.00 to not a collections agency saying I owe almost 600.00. I have not heard from this company in years received any invoices. read more

Purple Care - Lawn Care & Pest Control Fort Worth - Last invoice that I received - Pest Control Near Me - Fort Worth, Texas

I could write a book but I will spare everyone. Do yourself a favor and look else where. When service and communication is this lacking at the customer service/tech level, the problem is with the higher ups. Nobody has time to deal with their ineptness. read more

Horrible. Do not waste your time. I waited weeks for a service. They canceled multiple times and then would never reach out to reschedule. I got an email stating that I would be getting treatment this week (Finally, after weeks of waiting) so I called to cancel as they likely would just cancel again. The receptionist woman argued with me about me wanting to cancel my services and eventually she hung up on me and refused to answer my calls again about canceling my services. So do not under any circumstances go with this company. You will regret every second of your life if you do. Just horrendous customer service (if you even get customer service). read more

The quality of the work done on my pots with plants installed was the worst. They brought me plants that I could have bought at a flea market. Next to the pots was a water line to be put in the pots on a timer to water them. They were left out I called the company to complain, and all I got was you should have said something. Common sense would tell you the water lines need to be installed. Their response was I we will come back and put the water lines in the pots for a fee. The workers were watering the pots with water bottles when there was a water hose near by. I finally talked to Justin about what happened, told him I was disappointed and his response was No problem! This is the worst! read more

Requested a quote for a large landscaping project. Someone came out and took measurements and pictures, we spoke about our ideas. Never supplied a quote, it has been 16 business days, still waiting for our quote. read more

They are the B.E.S.T BEST Pest control & lawn service out there! Amazing sells reps and customer service!!

We signed up with Purple Care in March, 2024 for fertilization and weed control. The first 5 months of service was great. Our St. Augustine lawn became lush and thick with most weeds gone. Then new service tech sprayed weed control that was not recommended for St. Augustine grass and it severely damaged a large portion of the front yard. After a couple months of very little response from the company, a rep finally came out to inspect the damage. He confirmed that he herbicide used was wrong but did not offer any solution. We then cancelled further service. The damage is still in place and I have attempted again to get someone to come out and review the situation, emailed photos of the damage, all with no further response. I would have liked to start service again if they only had some customer service, but apparently they don't. Ironically, the weeds were not damaged. I am in Bedford, TX, not San Francisco read more

Purple Care - Lawn Care & Pest Control Fort Worth - Pest Control Near Me - Fort Worth, Texas

My service set up with Purple Care was easy. However I was misled/lied to. I was signing up for lawn care and the sales rep asked if I wanted pest control. Since we just moved in I wasn't sure if I needed it, but he assured me I could cancel it anytime. So I went ahead and told him to set up the service. After a couple of treatments (at $118 per treatment) I tried to cancel it and was told there was a $219, plus tax, fee to cancel. I was NEVER told there would be a fee to cancel and I specifically asked the sales rep when he was selling me the service. That is why I agreed to take the service when I wasn't sure if I even needed it. I was misled and lied to. I also used Purple for my lawn treatment (fertilize/weed control). I will cancel my pest control services, be forced to pay the $219 (ROBBERY) and I will now also cancel my lawn service as well. I'll go with another local, well known lawn company for my lawn care. I will not continue to give Purple $ for my lawn care when they feel the need to lie to me so I can get roped into other services with them. read more

Purple Care truly cares about their customers and their landscaping. They understand your landscaping is a reflection of your personality. They go beyond brilliant curb appeal to an aesthetic/organic expression of the family who lives in that home. Purple Care makes it an easy, affordable way to do business. From the front line employees at your site, to the back room support to the project managers, everyone a professional. From Design to Execution, your property will look exceptional. read more

These are the same worthless people as Xtreme Lawn Care. Beware of this company! They will perform services you never asked for or wanted. Ask yourself why they had to change their Name! They just do a one size fits all approach that doesn't work . No soil tests or any sorts of tests at all. My lawn never improved with them. I got myself a soil test kit and a Ph water test kit and in one afternoon i figured out the problem. I didn't give a one star because they did show up, but thats not enough! I paid them for results and I got NONE! read more

David does great work fertilizing & treating my lawn. Highly recommend he is very detailed and always follows up. Great personality too.

Will install but don't maintain water features. These companies are way to influences by the desire to make $$. They will rather just install new ones than help people maintain. read more

Sales came to MY door, great job of selling product. Tech came yesterday, sprayed, mainly my cabinet doors instead of baseboard, but worst of it all.....made my dog sick. Owner (Justin) insists I pay full price, not even a let's go 1/2 each since it was not an out right cancel of service for no reason. 5 minutes off the phone, already sucked the money out of my account. Great customer service!! NOT read more

Buck was thorough and professional. He called ahead to let us know he was on the way and arrived within the time frame he estimated. He answered all our questions. thank you! read more

I rarely write reviews but thought an honest review would help other customers. First of all, the company has great customer service when you call in with any problems; they're extremely helpful and kind. My technician Anthony on the other hand does not provide good customer service and is not providing complete value to Purple Care's customers. I have cameras completely around my house and I watch his every service. He sprints across my yard with the fertilization spreader, which goes against the product label and the amount of fertilization that should be applied to my yard. How do I know this? I'm a CA in his same industry and I go through all the same State certified training. Anthony also leaves a paper with a list of everything he completed before he even starts the job. I have a large yard and there has not been one time he's used multiple bags of fertilizer on my yard (I have it all on camera). I've fertilized my yard for years and with the proper application rate, two full bags at minimum is required. I'm not getting what I paid for, even though he indicates he used the proper amount on the paper left before service. The paper always indicates he uses multiple bags, which he does not. Back to the company... They have a terrible problem with scheduling, in 2023 I had to call them 3 times to figure out why I have not been serviced in the 8 week time frame. This is a big deal, especially when turf is exiting its dormancy period; the weeds are growing out of control meaning you have to start mowing earlier than usual. If their system worked like clockwork, I shouldn't have to deal with a large amount of tall weeds early in the season. I have also kept a record of how many times they have rescheduled me, which has been 3 times. So out of 8 treatments in a year, 6 treatments I had to call and request (because it was 12 weeks since they've been there) or I have been rescheduled. I gave this company almost two years of my business, but no more. I hired this company as a luxury so I no longer had to treat my yard. Unlucky for them I have camera's everywhere and I'm in the same career field, trained the same way, certified in the same categories with the State. Anthony is doing his company a disservice and unfortunately customers are not getting what they could be with another company. Update and response to owner, wow this owner has very thin skin. I have only called to complain when your scheduling system fails to give me a notification and I have to come home from work to open the gate. Or I call to complain after 12 weeks of no one showing up to my house. I have had your manager come out to my house on one occasion to show him the video of not treating 1/3 of my yard. After viewing the video, he apologized for Anthony not doing his job. If you really look at my review, I'm not questioning the results of my beautiful well irrigated yard. I'm questioning VALUE. I work on my yard weekly, hand pulling weeds (which I shouldn't have to, but actually enjoy doing it). The final straw of cancelling was due to getting an email saying my service was cancelled, but yet I had no notification Anthony was coming. I called the office and they couldn't figure out why I didn't get a notification. I have never refused to give you videos, no one has ever asked me; it's a click of a button to send them. I'll be happy to post the last video from November on Google where Anthony only used one bag of fertilizer on my lawn, and the one where he sprints across the yard; or I can send them to you. I will also be happy to post the paper left behind showing Anthony used equivalent of two bags of fertilizer. Customers beware, this is how the owner of this business responds to valid complaints towards his business that could be easily resolved. Maybe a phone call or send your manager over to look and see what your technician is doing. From what I gather, you don't care about value of what the customer is paying for if the lawn looks nice; I never indicated it does not look nice. read more

These reviews are a shame. We've used Justin's services for more than 2 years and have been relentlessly happy with them. We get asked who we use and we're happy to refer them to Xtreme Lawn Care. They keep the lawn and bushes manicured well and keep our sprinklers in shape. They're friendly, flexible and sufficiently timely. Thanks Justin, and tell your happy customers to come here and cast their Yelps to make the overall rating more true. read more

great company- honest and dependable. they keep my yard looking fantastic. I have used them for years and will continue!

we should have listened to the reviews below. My experience with purple care has been anything but positive. I had sod install service scheduled with them. In the end, the service they provided was very sub par as the crew is VERY inexperienced and was told they had many years of experience. i had to correct so many errors and issues. the crew didnt even have the proper tools to do the job. majority of them this was their first time. The crew head stayed for a few minutes then left. In addition, i paid for additional service for the sod install that was not fully provided. PC refused to prorate or provide a refund. Instead they refused to reply back to emails to rectify this issue. I will not be recommending them to anyone as they are a very unethical business. they care very little about making things right or correcting issues. stay away from them and find a better lawn care company in DFW read more

I wouldn't give this company even 1 star if I could help it. We hired Purple Care for our lawn care after a salesperson came to the door of our new home. The day the guy showed up to put fertilizer and weed killer down, I was home and watched him through the back window. He literally walked across our very large backyard once with the fertilizer, then went back out the gate, got into his truck, and drove away. I WATCHED him do it -- he was not in our backyard for 10 minutes. My husband called to complain, and the woman answering the phone was very rude and accused him of lying. He told them to cancel the service immediately. Not only did we get charged for a service we didn't even receive, but they charged us even more for the 1st time "discount" we'd been given. This is a shady business with terrible customer service. I suspect they have to send sales people out to knock on doors so they can rope in new customers to make up for all the people who cancel. I wouldn't recommend them to anyone; in fact, I would say run the other way! read more

Robert was very thorough, knowledgeable and pleasant while attending to our home. Very pleased with Purple Care's service with our yard as well as pest control. read more

Landscape design service is a joke... charged by hour.... After spending time at site and discussion of goal of designs and plants wanted for site to the man...he does not produce visual design as promised, yet sends proposal by email for costs of project without a visual! Makes no sense. And plants were not ones discussed on proposal. Bizarre... total waste of time with this person who was obviously not a certified landscaper or professional... read more

This company gets one star. Here's why. I ordered basically every service they offered to try these guys out. After my 1st lawn care service I cancelled all of the other services. You would think on the 1st lawn care service they would have gone the extra mile to make a 1st good impression . Well the lawn service was horrendous and basically sucked. My 3 year old daughter could have done a better job with her bubble mover. So they lost all of my business. I would check out all the other competitors before paying this company on cent. read more

Purple Care is the best when is comes to lawn care!! I have had them rototill reseed and top dress our yard. I also have them fertilize and take care of our trees and shrubs!! Blake and his crew did our top dress today. Thanks again Purple Care!!! read more

Hired Purple Care back in June of 2021 after purchasing a new home. Tyrus has been my tech this entire time and has been wonderful to work with! He is great at communicating, very prompt, and wastes no time getting the job done. Very happy with my experience with Purple Care! They were over quite a bit when we had an infestation of army worms last fall. Tyrus helped me clean off the back porch and make sure there were no army worm eggs on any of the children play equipment. I recommend Purple Care to everyone! read more

Just had my first treatment done with Purple Care. Robert was great and explained everything, he answered all my questions. He was super quick spraying and treating all areas and I'm looking forward to not having to deal with ants and everything els my self this summer. Definitely would recommend to anyone wanting a good, straight forward, nice company to deal with pest. read more