If you're a vegan who cares little about excessive weekly packaging (3 huge icy packs, 7-10 little plastic bags, 3+ little individual plastic bottles, and more), but feels entitled to a partially prepared vegan meals, then Purple Carrot is for you. We ditched it after two weeks. read more

Wow, I could go out to eat every night for cheaper. I signed up for the trial but didn't cancel subsequent orders "in time" I.e. 2 days after I signed up and got stuck with the next weeks order which was missing an ingredient and the pea sprouts were brown and old. I called to rectify the situation, but my complaint fell on deaf ears as I was basically told, sorry, not sorry, you should have known better. Believe me when I say you can do better. read more

The company has called me and totally taken care of my gift card issue. The resident is very happy with her delivery.

I wish I would have read other reviews about Purple Carrot prior to signing up for their product. I too received rotten food in two of my three meal kits. The recipes were not difficult but the outcome was basically tasteless food. I canceled my subscription the day after my first shipment came and the following week another shipment arrived. It does say that you must cancel your subscription within hours of receiving your first shipment to not receive another package, how crazy is that? You don't know that you have rotten food until you start making the meals. Very disappointed in this company and wouldn't recommend to anyone. read more

Missing ingredient in first meal and the item provided was not ripe enough for use making one of the meals incomplete and unusable unless we shop to replace the poor ingredients. My experience with Hello Fresh has been a better experience. I canceled my subscription to purple carrot after the first box unfortunately as it didn't seem worth it. read more

My family got me a gift certificate for 1 month, 2 people. When I tried to get it activated they told me I had to subscribe. They wouldn't honor the gift certificate. Money wasted and I'll never deal with them again in any capacity. read more

Always fresh. Always on time. Far less carb laden than many other plans. Really nice variety of delicious meals. Have tried other meal plans and most impressed with the menu, and again, the balance of protein, carbs and fats. Other plans were calorie and carb heavy with their vegan plans, up to 800-900 calories per meal. You can opt for higher calories if you are training with the TB12 plan, but if you have a sedentary job like mine, I do not want a big calorie load in the evening. Love the ways the recipes are laid out. Makes it easy for 2 to cook together! read more

Have been using TPC for two weeks now and it has exceeded my expectations. If you are experienced with cooking and common vegan ingredients (e.g. tofu), the recipes are straightforward and take about the time listed 30-40 minutes. I have found the meals to be flavorful, although each week has a smaller meal which has been insufficient if you haven't had a big lunch - we added toast to one meal and decided to have dessert with another. The packaging is wasteful but I like that I am not throwing out excess food. Delivery is exactly as my account online indicates. read more

Sneaky service requires credit card on file and ships without approval. Delivery is unreliable and food freshness is dubious. They offer a pause feature, but it automatically un-pauses after some time and starts shipping random food to you again. This approach is abusive to the customer, and we have requested cancelled our account of many years in protest of the auto-renew. Note I said 'requested' cancellation, as other reviewers have mentioned it may be difficult to cancel. read more

I ordered with a discount for the first week and then read the reviews. I was really worried! But I just made two of the meals and they really weren't difficult and taste delicious. The Thai Curry is light and refreshing and the asparagus risotto (I was really nervous about cooking risotto but the directions made it easy) was rich and flavorful. The negative: I ordered this meal last week and the company forgot to take into account Memorial Day weekend, telling me I would receive it on Tuesday. I didn't get it until Wednesday at 9:30pm, but PC's customer service apologized profusely and credited my order in full! I have paused my membership but plan to begin again in about one month. Overall, I think that this delivery service has some kinks to work out, but unless you are unfamiliar with mincing garlic and cooking rice, you will feel like a trained chef! read more

Horrible service culminating in them sending a box that was over a week old (boxes are marked with a deliver-by date) a few days after I cancelled my account. Spoiled food is disgusting and dangerous. read more

dont do it. not only is the food overpriced, they take money out of your account after cancellation. stay away!

We love Purple Carrot meals and have been subscribers for several months. We especially like the Mexican options. Even our teenager will eat them and they are always healthy. The only comment is that sometimes we could use more wheat tortillas, if anyone could tell me where to pick up extras to have for those meals, that would be great. We highly recommend this food service company. read more

Horrible customer service. I was so excited to receive my first box from Purple Carrot. It was so disappointing to find that most of the produce for every meal was spoiled. When I called the company, they would only refund me a portion of the box's cost even though I would need to go to the grocery store to buy the items to replace what was spoiled. Bad business. If they had refunded me, I would have ordered another box. Just figured it to be fluke but seeing all of these reviews, I can see that I was not the only one. read more

We LOVE The Purple Carrot's food, quality, convenience and recipes! The food we've received has been fresh and top quality. The recipes are delicious and easy to use. We plan to save them and at the end of each year have the recipe cards bound in a notebook because we'd like to use them again.This is our fourth month and we're eating healthy, delicious, attractive meals. The Purple Carrot has saved us time and money shopping. Because the ingredients are pre-measured/packaged preparing the meals is convenient. Our plan is for two people and three different recipes/meals per week. We always have a little left over so the meal portions are generous. I highly recommend this for service, quality and convenience. It's been wonderful! read more

If there was an option to give 0 stars I would have. The convenience offered by recipes/meal prep is all lost when you have to wake up to them turning on your account and charging you for meals you didn't order - MULTIPLE times. And then chatting with a chat box and getting a lot of "I'm sorry" from customer service was super fun, but hearing a manager will call me back "As soon as possible, but likely a couple days". Terrible experience overall read more

food was great quality. cancelling was a hassle so make sure you really want it before signing up....and when you do want to cancel best to call them at 857 703-8188 and do It over the phone where they were helpful and took action. read more

I would give 0 stars if I could. This company was trouble from the start. First order they didn't have the meal I requested and instead of cancelling my order they sent me a replacement meal. Though they gave me a voucher for my next order I requested to skip and was still charged for my order the following week. Luckily, I emailed customer service in time to cancel but how inconvenient and exploitative the situation was. I'm leaving this review so that others won't be scammed as I was. This week they charged me again and though we are in the midst of a global pandemic and extreme weather which caused for delay in my checking emails as I normally would, there was no room for understanding and I was charged AGAIN. I was able to cancel my subscription completely as of today but why lose a customer rather than being willing to work towards satisfaction? Because Purple Carrot is a bunch of cheap asses who don't know the first thing about successful start up business. What a nightmare, hopefully they'll go out of business soon with the way they run things. Also, for a company that prides itself on making plant-based meals I had cans in my meal prep packages...repulsive! There was an immense amount of packaging even if it is reusable/recyclable but absolutely overkill. And don't even get me started on paying the farm workers who pick all the plants that comprise their meals a livable wage. Good riddance. read more

I want to let everyone know how extremely difficult it is to cancel your subscription! I received a gift certificate which I wanted to use but in order to use your gift certificate you must sign up and give your credit card which will be billed on a weekly basis if you do t cancel or skip your week. When I first got the gift certificate I placed my order and then thought it was being shipped out so I canceled my subscription. Well, I didn't receive the gift certificate order bec when I cancelled my subscription I didn't do it in the perfect small window required so everything was cancelled. In order to use my gift certificate I had to reopen my account. I did. Then I received an email which said in order not to receive the following weeks order after I got my gift certificate order I must "skip" a week and then cancel my account t. I did. BUT again because the extremely small window you have to do this again made it impossible and another order was shipped and my credit card billed despite my skipping a week and cancelling my subscription. I called and was told they would only reimburse half! I would NEVER recommend not only for this situation but I also find the food TERRIBLE. I am a very good cook and we eat All vegetables and fruits but I eat meat and my husband is a pescatarian. Because of having lived in a couple foreign countries we are very open minded when it comes to food preparation and flavors. This is a total waste of money for what you get. Extremely disappointed! read more

Just don't. I've tried several food delivery companies and without a doubt Purple Carrot falls short in every regard. Produce is beyond it's prime, portions for 2 ppl. barely feed one, recipes lackluster. I selected the vegan plan for a trial delivery and ate the meals only because I had paid for them. You can do better - skip Purple Carrot. Photos can be provided if requested. read more

i ordered the purple carrot TB12 menu. even though purple carrot is purely vegetarian and as expensive as other organic food delivery options the food is not organic. if it is it did not state it anywhere on the website. out of the three meals delivered one did not have the full ingredients (was offered $15 off although it was a special rice that i did not have). one of the meals took twice as long as stated to cook. one of the menus had canned beans instead of fresh. the produce was cheap and not one of the meals was particularly flavorful. unlike the six other meal services i have tried, none of whom had anything missing, purple carrot make it difficult to cancel your subscription. you have to send them an email and then wait for a reply but if you don't get your reply to their reply back to them within 48hrs they keep on charging you. there are alternative food delivery options that have organic vegetarian meals that are far superior in quality of produce and flavor for the same money. read more

I received a gift subscription that I wanted to fill for 1 order, but was told I had to provide my credit card to redeem the gift. I was assured subsequent cancellation would be easy. My order arrived with one major ingredient totally or 1/2 rotten in 2 out of the 3 meals. I did not notify the company since I planned to only receive 1 order. I emailed to cancel and filled out a subsequent survey. One month later, I received a notice my credit card was charged $72 and 3 meals I did not want we're arriving the next day. I sent the meals back, but was informed I had signed a contract and, despite my notification to the company 1 month prior and no subsequent communication to the contrary from Purple Carrot, I had not followed all their necessary steps to cancel my account. No apology was offered or refund. I would discourage anyone from using this company, which has , basically, charged me $72 for nothing Most recently, I have had a number of communications with Courtney at Purple Carrot. My issue was ultimately resolved and my money refunded, but it did take many months , many frustrating communications with the company and, ultimately, a negative review on Yelp for this to reach a satisfactory resolution. I did want to post an update to document this process and the fact that resolution was ultimately reached, if in a rather cumbersome and time consuming manner. read more

First off let me start by saying I used to order Sun Basket and the only reason I switched to Purple Carrot was because it was vegan and gluten free. Huge mistake! My issues started early on with this company. I skipped my meals for a week when I signed up with them in April because I already had a May trip planned since December. Turned gray, stated it was skipped AND I showed my husband that I skipped that week. (I've done this with Sun Basket so I'm familiar with how to skip meals) On vacation and noticed that I got charged for the week that I left. Contacted Jessie Tarbox about it and agree states that they didn't see a skip meal on their side and that she couldn't do anything about it. I was a little taken back by her response which showed lack of consideration. I accepted that I'd receive those meals and just have someone go pick them up and use them. Well, they never arrived. Tells me that they did skip them but charged me anyway. They are hard to get a hold of and, to be honest, the meals aren't very creative. Garbanzo beans is the base for everything. read more

I will update the review to 2 stars, because after posting to social media, I was contacted and ultimately refunded. However, this should have been able to be handled through their customer service channel (I had multiple exchanges with them), rather than having to resort to air the grievance publicly to get a resolution. read more

Horrible customer service!! Was supposed to receive a box on 1/5 and 1/10. Have received neither but of course have been charged. I have written 3 emails (they make the phone number impossible to find?!?) with no response. Will cancel ASAP. I've never even been able to try the food read more

It's a shame that I have to leave a negative review. I really didn't want to! I kept giving Purple Carrot chance after chance and without fail, the food continued to be subpar in quality, and the recipes required far more work than I felt necessary, which would probably turn off non-vegans who were trying "plant based" for the first time. I've been vegan for over 20 years and as you can imagine, really would love to support a vegan company. But I can't support Purple Carrot. Overall, everything about this delivery service is aggravating. There is incredible room for improvement that I doubt will happen, given the many similar negative reviews. For $78 per box for a total of 6 meals, I should not have to worry about spoiled food, wilted greens, and most of all, low quality ingredients. But I had to. I didn't complain the first time, as I figured it was a fluke, but the second time I did. Customer service responded quickly by email. I was given a $35 credit to use for my next order. The catch was that I did not want to place another order. I was fed up already. But it's hard to walk away from that kind of credit (they're smart, they know how to keep you as a customer. Temporarily). Needless to say, my next order was disappointing and I wound up giving all of the ingredients away, after realizing I did not have the necessary kitchen utensils and cookware required to make the Socca Pizza recipe. That was the last straw for me. 2 rounds of spoiled food and 1 decent looking box with ingredients I did not have the capacity to cook was the end for me. You really need a FULLY stocked kitchen, and FYI a Vitamix is insufficient for any of their recipes that call for blending because the Vitamix is useless to blend a few tablespoons of liquid ingredients with a metric ton of dry ingredients. Everything about Purple Carrot is great in theory only. The execution of their service is a mess. There is so much packaging, so many ice packs, so much garbage and waste created for a handful of ingredients. If the objective is to have repeat customers, then Purple Carrot should do as Amazon Fresh does, and offer the option to pickup the delivery materials with the next order. Delivery time is from 8:00am-8:00pm. I'm not sure if this is standard for meal delivery services, but it seems like an insane 12 hour window. A box of food cannot be left in my apartment building without a chance of theft, so if I'm not around, or if my part-time doorman is not around, who knows if I'd ever get the $78 box. I'm amazed that smaller delivery windows cannot be accommodated. The inconsistent ingredients and sometimes too labor-intensive recipes, along with the 12-hour delivery window are why I have requested a cancellation of this service. It's been 3 days and I'm still waiting for a response to my request. Of course there is no simple way to cancel on your account page. :) I will end this review on a positive note: the recipes themselves are actually very good. Interesting, unique, easy to make once you have all the proper tools and maybe after you tweak the recipes to your liking. I wound up cooking 6 different entrees that introduced me to new ideas for the future. That's the good news. read more

Despite the several bad reviews I decided to go ahead and give The Purple Carrot a try. I am new to eating a Vegan diet and wanted to try a meal kit for convenience as well as to learn about cooking this different type of food and experimenting with new ingredients to me. I have received 2 boxes so far and am pleasantly pleased that my experience has been quality. I like that I have options, so that if a meal doesn't look especially appetizing to me I can switch it out for another one on the menu. All of the ingredients and recipe books have been in my boxes and all of my produce has been both cold and fresh when I received them. My meals were packaged nicely. The deliveries are coming through OnTrack and do show up a bit late on Wednesdays, usually around 6 PM, but I knew from reading other reviews that that was a possibility and so I expected it. The meals can be complex to prepare but I have intermediate skills in the kitchen (at best lol) and have had no problems preparing them, they take an hour tops for me. I'd recommend The Purple Carrot for anyone wanting to learn how to work and experiment with new ingredients on a Vegan diet. I have enjoyed my experience so far. read more

I would like to warn existing customers and potential customers. This company will charge your credit card without your authorization then refuse to refund your money. Additionally, I would like to advise any customers to look at yelp reviews-- Purple Carrot has a lot of negative reviews for this reason and for sending rotten, moldy food. read more

Purple Carrot does a poor job with customer service and communications. BEWARE - they make it incredibly hard to cancel the service.

I would have given this maybe 2 stars but their customer service blows, and customer service means more than many of these delivery companies seem to think. I have tried Plated in the past but was looking around for other options to see if there were any cheaper and/or healthier options (many of plated recipes are over 800 calories per serving and Im trying to be a bit more restricted). Purple carrot seemed different-- vegan/vegetarian could be healthier, i like trying new things, so why not. I got a discount on the first box like most other meal delivery kits so decided to try. The box, first off, arrived totally wet and crushed and broken-- when i picked it up the bottom almost fell out of it. They clearly need sturdier shipping boxes. Their packaging, like many other services, sucks and is wasteful-- too much plastic, too many plastic bags. I try to recycle all the little bottles but too many bags. The recipes-- so far 2/3 have been mediocre at best. And VERY caloric and carb heavy!!! Vegan butter, vegan creamcheese -- i guess if you are vegan you have no choice , but a lot of "fake" vegan food items are incredibly bad for you because they use margarine-type products that are incredibly heavy in trans-fats and dehydrogenated oils-- vegan does NOT always equate with healthy. Not to mention some meals were over a 1000 calories per serving!!! The taste....meh. Nothing special. I added my own "touches" to make it more flavorful as they didnt use garlic or any spice except salt. I was honestly just bored by the recipes-- again, i am not a huge meat eater by ANY means, and often opt for vegetarian options when i eat out or cook at home, but these meals were just bland and not inspiring. I have had meals by Plated where I was like wow, this is delicious. I did not feel this is the case with this service. I could have just bought the ingredients myself in the grocery store because its all veggie and tofu/seitan that doesnt exactly have to be used immediately anyway. Not worth the cost. The price is ok, though honestly given that I do not see these are special ingredients, Im not even sure they are all organic Im not sure why it costs the same as the meal delivery options with organic meat and dairy which should cost more. This shoudl be cheaper, by far. I calculated the cost of the ingredients for the last meal and NO WAY. The WORST for me, was when I was on the fence about whether or not to cancel instead of just continuing to pause. I went to my account settings to see about the cancelation of my account and lo and behold could not find an option to cancel anywhere. I looked everywhere, in every tab. Nada. I had to go to FAQ's, and still NO option or answer on how to cancel -- only on how to "pause" or to change the number of meals. I had to do a specific search for it to find the buried, hidden answer on how to cancel, which then brought me to no phone number or area to click in my account, but rather just an email address that I have to first EMAIL A REQUEST to cancel (why??? am i applying for their permission to cancel or something???), and THEN I have to WAIT for a response from them where they will send me instructions on HOW to cancel, and THEN I can follow those instructions to cancel (god knows what the instructions will be), but I have to do it within 48 hours of receiving the email (WHY. I am asking you to cancel, just cancel the f**king account immediately!!!). I cannot stand tactics like this. It is clearly meant as a dishonest and cumbersome method in which to make canceling as DIFFICULT and confusing as possible so that customers cannot do it right away, hoping they will either A) change their minds or B) forget to "pause" the upcoming weeks deliveries so they can get another 80 dollars out of them when they forget to "pause" the next week by accident by the deadline. It's infuriating. Canceling or reaching customer service should never be this confusing or complicated or cumbersome-- it is the biggest reason why I am not even going to bother with them anymore and will cancel as soon as they decide to grace me with an email response telling me how to bloody do it. Good thing I pay attention enough to pause all my upcoming weeks so I don't get forced into paying for another box while I wait for them to email me back, but unfortunately many other customers will not remember to do this and end up being forced to pay for another one. Very poor customer service tactic and one which shows me how little they really think of their customers. With Plated, even though they got a few things wrong \ in the beginning (items were missing or broken, etc), they have AMAZING customer service-- whether by phone or email, their response is always immediate, and they have never failed to rectify every situation I have had AND make up for it. Since Plated has recently seemed to be adding more lower calorie options I guess I will probably stick with them because of their customer service and variety. read more

Truthfully, my experience with the Purple Carrot meal delivery was terribly disappointing. My husband and I recently went vegan and wanted to try some new meal options. First off, the packaging is extremely wasteful and there are no suggestions or options for recycling or reusing any of the packaging internally. For a "sustainable" company this is disappointing. Second, the meals were OK but the quality of the produce was dismal at best. The leafy greens were completely wilted and I had to throw them all out. So wasteful. I then received another box at my door without any warning or email! Every other subscription service I am a part of (Winc, a wine subscription among others) sends an email with a few hours to cancel or edit your order in case you realize you're going to be out of town, unavailable to receive it, or don't need it. Imagine if you were out of town and received a box of perishable food to your doorstep--what a waste! So I received a box I didn't intend on purchasing and immediately realized I needed to cancel because this was just NOT a service that values customer service or convenience for their users. Then I tried to cancel my subscription exactly as they suggest on their website (email cancel@thepurplecarrot.com). They say they will get back with you "shortly" then you will have only 48 hours to cancel. I sent 2 separate emails on Monday of this week and today is Thursday and I still have yet to get a response. They clearly try to trick you into keeping your subscription by making it extremely inconvenient to cancel. I ended up having to call them over the phone (something I really don't have time to do during a busy work day) to cancel my subscription. read more

So this is one of the worst customer experience home delivery services I have ever used. I have now requested my account be placed on hold three times. The only way they allow you to contact them is in their site by filling out a form, not even email, then they don't respond. I went in and manually halted my specific weeks, then cancelled my account explaining why only be be shipped food again. Going to report them to the BBB as at this point it criminal they are sending me unwanted food against my wishes read more

I have a serious issue with Purple Carrot. They refused to cancel my order. I was out of town that week and could not even accept the food. I canceled my service before the deadline of cancellation. I was charged for it and when I talk to the customer service agent they called me a liar and told me to give the food to my neighbor. I do not know why this is such an ordeal. I would not recommend this experience to anyone. And now they reply to my comment calling me Kathryn? This company is very confused on how businesses is done. read more

Love getting purple carrot!! There are so many great tasting recipes! We have gotten it every week since July. Besides a few missing ingredients a couple of times we have had no issues. I'm a vegan but my boyfriend is not and he loves it too! read more

Absolutely TERRIBLE CUSTOMER SERVICE and bland food! They offer you a discount to "TRY" without telling you you will be charged full price again before even being allowed to actually TRY the food! #purplecarrot BEWARE!!! read more

Honestly, I have never liked cooking in my entire life and I could not be more surprised at how much I absolutely love this service. I have been subscribing now for a few weeks and legitimately, EVERY MEAL is amazing. I have yet to have one I don't like. I personally have had a great experience with their customer service with their prompt replies. I have yet to have bad produce delivered-- on rare occasions, some of it is maybe a few days away from going bad so I just look at the ingredients of all my meals once they're delivered and cook the ones with the shortest shelf life left first. I'm telling you guys-- I am a pescatarian and I have ordered from other delivery services, and this one is my favorite by a mile. Literally every meal is delicious. And most of their options are healthy. And you're doing good for the world and animals by eating vegan. Legitimately, ANYONE, not just vegans would love this service. I've fed it to my friends who eat meat and even they're impressed by how good these meals are. They are easy to make, and I'm definitely a beginner in the kitchen. Also, I'm ordering meals for only myself, and each dinner comes with 2 servings, but most of these portions are HUGE, so I usually get 3 meals out of each recipe-- not just two. So I basically get 8 or 9 meals and it lasts me for the entire week. HIGHLY recommended! Seriously, try it.. you won't regret it. read more

I have been using Purple Carrot for a few months now and love it!! The food is really tasty. The seasonings are on point. Some of my favorite dishes have been the veggie paella, tempura sweet potato bao, and roasted cauliflower "steaks" with cream sauce. It's a great way to add some healthy recipes to your repertoire. My boyfriend and I definitely plan on using it for the foreseeable future. read more

Before you commit Beware Purple Carrot sent box I didn't order charged me 72$ it was returned they dont have customer service at all freshness hit or miss with ingredients and would not refund me for there mistake. read more

The recipes were good and the food was very yummy, for the most part. However, only once in 5 deliveries did the produce arrive fresh. I often had to replace the produce with fresh stuff I purchased separately. It arrived late once. Then they increased their prices, so I cancelled. They still charged me for the next week, but delivered nothing. They have not refunded my money and have not responded to my 3 requests for a refund on my money. read more

This company scams you into giving your credit card information for a "free" box and then when you ask to cancel they still charge you $72 for the next delivery of 3 meals and refuse to give a refund. Shady shady company I definitely do not recommend. If I could give them zero stars I would. read more