carlos was very nice very good customer service and nice staff very very good people and beds are comfortable

I had a really great experience buying a mattress and base from Purple. I had seen one of their mattresses at Living Spaces and the person there told me to check the store at Valley Fair to see a larger selection. I went and looked in person to see what they had, and I liked the most expensive one there that was about $7K. I couldn't really justify buying that, so I did a bit more research and took their quiz online for recommendations, and I ended up selecting the Restore Plus Hybrid which was about half of that price! I also saw they were having Presidents' Day deals when I signed up on their website. When I went back, knowing more about what I wanted, I ended up talking to Daryl, who is one of the best service employees I've met in a LONG time. I saw a lot of other reviews here mentioning him, and I hope his manager knows what a gem he is. Daryl helped me in getting a quote for the mattress and frame I wanted and emailed it to me. I asked him a question via email and he got back to me, offering me a bit more of a discount. When I was ready to buy, I came into the store and waited until he was available to help me complete the transaction. He helped me to not only get the best price but that I should check if my credit card had cash-back deals, saving me even more money! I felt like he was very genuine and looking out for me. My mattress and base were delivered in about a week; I paid the extra to get it set up. Looking forward to sleeping on it! read more

I did a lot of research on Purple Mattresses and I'm glad I did. My partner and I have different sleep preferences, so I needed a mattress that would be comfortable for both of us. The Purple RestorePremiere Soft was the perfect solution. Ashwin at Valley Fair showroom was great! He was very helpful and answered all of my questions in a timely manner. He made sure I was getting the right mattress for my needs, and really sold me on the RestorePremiere and the pillow set. The mattress arrived on time and was delivered by a white glove delivery service. The delivery team was excellent! They carefully removed it from the box and placed it on my bed. However, when they unrolled the mattress, we were disappointed to see that it had holes in it and the coils were exposed and warped. The mattress was also lopsided, like a taco. The delivery team called Purple customer service and they were very apologetic. They said that the mattress must have been damaged in transit. They said that they would send me a replacement mattress right away. I am still waiting for the replacement mattress, but I'm hopeful that it will arrive soon. Overall, I think the Purple RestorePremiere Soft mattress is a great option for people who are looking for a comfortable, supportive, and high-quality mattress. If you're on the fence about whether or not to buy one, I would recommend taking advantage of the 100-night sleep trial to see if it's right for you. I would also like to add that Purple customer service has been decent. They have been very responsive and helpful, but not as timely as I would have hoped for at a mattress this price. However, they have had a large amount of inquiries lately, so response times have been slower than usual, as they have let me know. This is unfortunate, but I understand that they are doing their best to handle the high volume of requests. Unfortunately i've waited 2-3 days between responses due to this period of inquiries, but hoping for some clarity soon. I am still very happy with my purchase and I would recommend Purple Mattresses to anyone looking for a new mattress. Pros: Comfortable for both side and stomach sleepers Pressure-relieving Supportive Made with CertiPUR-US foam Hypoallergenic and dust-mite resistant 100-night sleep trial 10-year warranty Cons: Expensive The grid design may not be to everyone's liking Quality issues (not the fault of the delivery team) Response time from customer service Delivery issues (torn cover, coils exposed, taco shape due to the issues) read more

Purple - Valley Fair Mall - Holes upon delivery - Mattresses Near Me - Santa Clara, California

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We bought a top-of-the-line mattress (at the time), and base from here. The mattress felt great during the trial period, but sagged severely within the first year. I'm waiting to see if this will be covered by their "10 year warranty" . Purple apparently charges a $200 fee to replace a mattress even if it's covered by their warranty. I'm on the fence about whether to replace it even if the warranty claim is approved, because I don't want to have to make a claim and pay an extra $200 every year on top of what I already paid, just to not have to deal with backaches. read more

The customer service here is exceptional. We were greeted and helped right away. Friendly staff! This is a physical storefront located inside Valley Fair Mall, Level 1 across from Build-a-Bear. I believe this is one of two storefronts in the South Bay Area. FYI, Mattress Firm have Purple mattress at their stores to try. This is a show room so they have all their products to inspect/touch/feel/try-out, which includes mattresses, pillows, bedding, mattress protector, bed frames, seated cushions, and weighted blanket. They have an area at the entrance to your right explaining the GelFlex Grid technology. There's also FREE little Purple Squishys aka GelFlex Grid rectangles to grab and take. You can use em as a stress ball. DISCOUNT If you're in healthcare, verify your status through their website and you'll receive 10% discount for your purchase. BLACK FRIDAY deals are happening, 25% off. Deals can be stacked in-stores. ORDER/SHIPMENT When ordering, most items will be shipped to your home. This trip solely was to get a mattress protector and the Harmony pillows. I was able to grab the medium Harmony pillow in-store. The Tall Harmony pillow and mattress protector will be shipped. MATTRESS & PILLOWS *Premier 4 King Mattress: This mattress is amazing. I'm sleeping on the clouds yet there's so much cushion and pressure support. It molds to your body and really provide maximum comfortability. We've had it going on 3 months now and I do believe my sleep has improved. We ordered this online and it was delivered quickly the following week. 2 Purple field workers dropped it off and installed it. FYI, They take your old mattress too, but not your bed frame. You receive a starter kit, which includes 2 Purple sleep eye masks, Purple squishy, and a Purple letter opener *Harmony Pillows: Love them!! These pillows are as important as the mattress. Health is everything and getting good sleep is a vital part of it. These pillows come in 3 different heights: regular, medium, tall. They come in standard and king sizes. *Mattress protector: Fits perfectly with deep pockets for the king size. Water and Stain resistant! Dust Mite and Dander Barrier! Machine washable! Only positive experiences with Purple so far! I recommend you check them out if you're in the market for a new mattress and pillow. read more

Purple - Valley Fair Mall - GelFlex Grid - Mattresses Near Me - Santa Clara, California

They will try to upsell you the more expensive mattress, but I just wanted the intro-level original purple mattress and was impressed. It is medium in terms of firmness. Their 100-day return policy also helped. I have tried and failed all kinds of mattresses: memory-foam, hybrid, spring, pillow-tops. None held up and would sag overtime, causing my back/spine to misalign and leading to back pain and insomnia. I was ready to sling a hammock in my room, yikes. I had this mattress for over 3 months now and it is holding up nicely, haven't slept this well in years. They also sold fancy expensive pillows, my friends and co-workers raved about them, perhaps next time when there is a sale. read more

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I visited Purple with a purpose- to buy a new pillow for my partner and me. Since it was my first time in the store, Daryl made sure I knew the important details of Purple and the highlight details of the product technology. My experience with Daryl was so seamless and I could tell I was in good hands. He started with some quick questions on how we sleep (on our back, side, or stomach) and our bed type so we could best replicate our current sleeping conditions. He recommended a pillow based on our expressed preferences and when I had questions or had any curiosities, his explanation was easy to follow. I ended up going with Daryl's recommendation and I would definitely be coming back when I eventually need a new bed. read more

This is a review for the overall salesmanship of the workers. If you don't want to end up spending thousands of dollars on a luxury mattress, don't come in and don't talk to Andrew. We came in to just look. I had my reservations about such a big item purchase, but honestly he could probably talk you into buying sand while standing on a beach. He's just that good of a salesman that we couldn't say no. I mean the product is already good, but it's nice to talk to someone who really knew the product and answered all your questions without the pressure. I didn't feel like I was tricked into it like if I bought a car from a used car salesman. They really do train their workers to know the product and talk to the customers. read more

Just went out and bought a Purple Mattress. This was the best mattress buying experience I have ever had. Daryl was beyond helpful. He really took the time to help me find the right mattress (not the most expensive). He was kind and thoughtful and made sure I got what I needed. The customer service at Purple is just the best. Thank you again Daryl. read more

I walked in without expectations and walked out with a new bed. Daryl was knowledgeable and incredibly helpful without applying unnecessary pressure. The product sells itself. Customer service was exceptional. Hoping I don't need another bed any time soon, but I would hesitate to return to purple if I did and I certainly would recommend it to anyone in need of a good nights sleep. read more

Sadly the associates at Purple were totally unhelpful. Despite me asking for a quote sheet, written material or information about their adjustable bases they refused to give me anything. "Check the website" completely defeats the purpose of paying rent to have a physical store. The two female associates told me to look at the website but when I looked their adjustable base is totally different than the one in the store. Different remotes, different features. One told me the website model is older despite it having more features such as presets. Purple management: consider closing the store and investing the money in updating your website. read more

My salesperson was Dao very helpful great customer service skills was very attentive to my wants and needs they need more people like him in sales read more

Daryl was awesome in helping us with our purchases, i bought multiple mattresses here and pillows and i am happy and satisfied with every night sleeps! read more

Darryl helped us with selecting a mattress. Purple was actually the first mattress store we stopped at. He was super patient and nice. We ended up purchasing a mattress that day. read more

Andrew was the hero we needed, helping us get the right price and helping when we had to change from one option to another. Through it all, he was on our side, making sure we got what we needed. His calm, gentle, low-pressure approach feels comfortable compared the usual sales dude. Our new Purple Hybrid 3 is performing wonderfully. It made us miss home all the more when we recently went on vacation and the mattresses didn't isolate motion and were too firm in some spots while ended up with a crick in my neck. We love our Purple. read more

TLDR: Angelica is an absolute amazing saleswoman. Context:It's New Years Eve. I needed a new pillow. My friend (who is seven months pregnant) needs a new mattress. We both had the day off. I did online research for pillows, but it's best to feel it in person. So she and I went to each sleep store in Valley Fair and Santana Row. I liked some of the other stores, but Purple intrigued me. It's probably that their Sasquatch commercial is brilliant advertising. We visited the Purple store last. Pillow Review: I liked some of the other pillows at the other stores, but I kept feeling like it was too hot or stiff. Purple's pillows are a game changer. The design of the grid allows air to go through and keep the pillow cool throughout the night. The grid feeling of the pillow is non-existent with an allergy pillow cover and pillow case on, but the airflow is still there. Ask Angelica about how their pillow is more hypoallergenic than other brands! I move in my sleep, side, back, and stomach and all over my queen sized bed. Sometimes I sandwich my face between two pillows while laying on my side. So finding pillows to match my needs is hard. And my neck always feels stiff. With Angelica's help I tried two of their pillows and bought both. The Medium Harmony and the Purple Pillow. I had to have the Purple Pillow shipped to my house. I did walk out with the medium harmony. I took a nap as soon as I got home, as I was going to be up late for celebrating New Years. It was amazing and I'm so excited my Purple Pillow is arriving soon! Mattress Review: My best friend is skeptical about the mattress until I tell her she's really, really gotta try this. Angelica is so friendly and hospitable. She talked about her own kid and her own experience with Purple in a way that really reassured my best friend. My friend is tiny, and with her baby on the way, being comfortable in a bed and being able to move around is important. The mattress are versatile, supportive, and that grid design keeps you cool in the night. My friend was amazed how comfortable she was laying down without her maternity pillow. She was beaming and totally excited. She even exclaimed that she's coming back with her husband to try them out again on their next day off. Customer Service: Angelica was so awesome throughout the process and her customer service was a billion stars out of this world. She even called and texted me to ensure that my pillow was on it's way and to reach out to her at anytime. Like seriously, Angelica is the absolute best and I'd just go back to the purple store to hang out with her because she is a wonderful person. I told her that for my friend's baby shower our friend group is pooling money together for her to buy one of their mattresses. The purple mattress can be expensive but with all our money together my friend is definitely going to be sleeping better in the near future. The most sweetest thing was when Angelica asked if there was any way she could help make my friend's baby shower more special. She told me how my friend did actually come back with her husband and how much she enjoyed seeing her again. I was so excited and it was so thoughtful of her. I can't wait to have my friend and I visit her and the purple store soon. read more

Purple - Valley Fair Mall - Purple harmony pillow, without additional allergy cover and a navy blue silk pillowcase. Other pillows are just decor. - Mattresses Near Me - Santa Clara, California

5 Star Service from Dao! Guided us through the mattresses and pillow and was super helpful and knowledgeable! Thank you very much for all your help! read more

I went in to purchase a mattress and I was guided by a shorter man with a beard named Carlos. He made me very uncomfortable and would not stop looking down my 52 year old mother's chest to the point where we had to leave the store. General manger needs to have a serious talk about this my co worker said the same situation happend here at the valley fairl location. Couldn't understand him also read more

Walked into Purple, just to look and ended up rolling out with the biggest bag they got. Carlos helped us pick out the best pillows. He was super knowledgeable about the different types of pillows as well as all the beds!! He understands the importance of a great night's sleep! Sooo excited to use my pillow and I'm pretty sure Ima be heading back to pick some more up for the parentals! read more

Daryl and Nathan was beyond helpful and informative to make it a super pleasant shopping experience, you definitely have to come in person to try and get the mattress. I came back 2 months later and they still remember me and made the sale! Super awesome. read more

Daryl at the store did an amazing job on helping me choose the right mattress and base for me. Thanks him again.

Went in to purchase a mattress today, and had the pleasure of working with Andrew R. Andrew was awesome, informative, and very patient. He let me switch back a forth between mattresses for a long time, never pressuring me into a sale. He let me know about all the deals going on, and sold me on getting all the extras with my purchase by being informative and honest with his personal experience with and knowledge of the product. Andrew helped me without making me feel pressured. When I said no, he accepted my no, and when I told him about a concern about my purchase, he presented a genuinely helpful solution offered by the company. Andrew did not linger while I was talking to my family about purchasing advice. He knew when to leave us alone, but was always ready to answer a question and rejoin our discussion, a skill I really admire. When it came time for purchase, Andrew showed me a clear itemized list of sale. He even let me replace products in different tiers and categories in order to compare the prices. I really appreciate the product value conveyed to me and am overall happy with the purchase I made. The experience provided was low pressure, highly informative, and very transparent. I am writing this review to give Andrew the recognition he deserves. He was an excellent salesman and I hope you get to work with him as well. read more

I love that Purple has a brick and mortar store so that I can try out their products before committing to a purchase. This location has the absolute best service ever! I came in the other day and Jasmine and Carlos there were so patient and helpful in answering any questions I had. I'm now the happy owner of a new Dreamlayer pillow and double seat cushion (on top of all my other Purple products!!). read more

The moment I walked into the mall I was looking for a pillow and I went to this purple mattress store that they also sell pillows and the moment I walked in Shella approached me and I felt very comfortable because she was down to earth and sincere about all my questions and it made me feel that I was getting what I was looking for and when I purchased the two pillows one for my mom and one for me and my mom slept so well that night and I slept super good and I just am so happy to come into this store. I understand that a good night's sleep is important and because of this pillow it made me feel that I get a deep sleep and fully charge the next day. Thank you Shella for helping me select the right pillow for me I will always refer all my friends and family to Purple at Valley Fair. When I am ready to get my Purple Mattress Shella will definitely be my to go to! read more

Purple - Valley Fair Mall - Happy Customer at Valley Fair with Purple Associate Shella - Mattresses Near Me - Santa Clara, California

Great staff. I went in the day before to try out the beds and pillows. Ended up going back the next day to take advantage of the buy two get one free pillows deal. Everyone was super nice and giving me the space and time to really try out the pillows again but Daryl in particular was very helpful in answering all my questions and patient while I tried out pretty much every single pillow they had. read more

I've been here multiple times and always told myself I'd wait a bit more....... but Daryl basically showed me that now is the time. Not only was he able to answer all my questions with full clarify and confidence, but he always made sure we were taken care of and kept asking if had any additional questions. He also went the extra mile to let us know that there are promos right now and we would save a bunch of money since it was one of the best he has seen. In addition to just stating facts about the bed, he showed us that Purple also had an adjustable base that reclined the mattress up and down!!! This definitely sold my girlfriend and me on the Purple Premier 4 and we bought the king size with the soft sheets and mattress protector. His supervisor, Michelle, was also super friendly and made sure all questions or thoughts were answered. Shout out to both of them for making the Purple experience amazing and we can't wait for our mattress to come in! read more

I had the best customer service experience with Dao at the Valley Fair Mall. He spent 30 minutes with us explaining every single mattress and pillow. He listened to our sleeping needs and had us try all the types of beds he thought would work best. Dao was very patient and attentive, staying with us the entire time answering our questions, and having us try out different beds to make sure we would make the most informed choice. Dao made the experience so amazing and I am so happy he was working when we walked in. Thank you Dao!! read more

Just opened at Valley Fair. Really comfortable mattresses, friendly staff and they carry other comfort technology. Stop by and take a nap. read more

Me and my fiance got to meet Daryl, he was the best at his job, introducing and guiding us to pick the right mattress for us, we bought the Restore Plus Soft and 2 pillows, with the mattress protector actually. The process went straightfoward, really easy. He even got us a discount on the total order as well. I would say the mattress it worth every penny. Even when we had want to return the pillows since my fiance didn't really approve, he was there to help us with that. Would recommend to come here and see Daryl! read more

Customer service was superb. I went in today with my significant other and tried out every single bed and every single pillow and Shella talked me through every item I tried out and consulted me on my purchase! read more

Dao helped me and my friends out today. He was extremely knowledgeable about the types of beds purple has to offer. Looking forward on purchasing a firm purple bed read more

Stopped in to test out the mattresses and Daryl was such a big help! Super patient with us, explained all the differences between the mattresses and helped us pick one out to purchase. If you're looking to buy a mattress I'd definitely recommend this purple store and Daryl! Thanks again Daryl! read more

We bought 2 pillows from here that were amazing. Thank you to Dao for being so helpful.

Helped by Dao! Wonderful experience, I look forward to coming back in the future for when I do more renovations.

The product is good but the service is terrible. I bought a pillow a month ago and request for exchange. They said it will be delivered in 3 to 5 business day. However, they didn't provided any tracking information and they have took my original order. A week later, I haven't received the exchange, I call to customer support and find the exchange doesn't show up in the system at all. I have to call to the store and customer support back and forth to resolve this issue. They also give me different instruction from the customer support. It's really confusing. I don't have my pillow for around days and need to wait for more than ten days before the new one arrive. This is really unacceptable. read more

My friend Rick bought 2 pillows here and he introduced me to Shella and Angelica and Dayan. They are so courteous and accommodating. They answer all my questions about the Purple technology. I am going back here with my wife to buy a new Purple bed. read more

Purple - Valley Fair Mall - Mattresses Near Me - Santa Clara, California

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Carlos and Daryl were really attentive and helpful during my mattress search. Carlos helped me out for the first two days and Daryl helped me with the rest of the transaction. Although Daryl had a back injury, he still made the effort to help transport all my pillows to my car so I wouldn't have to carry them alone. They gave honest suggestions without turning other mattress brands down and I appreciate their professionalism. Daryl also did a great job checking in to see how my purchases worked for me. Great experience with them! read more

We had a 5 star experience buying our new Purple mattress today! Lesley helped my husband and I and we ended up selecting the Hybrid premier 4 mattress with purple harmony pillows and I literally can not wait for them to arrive. Lesley gave us all the information we wanted to know and even helped entertain our 7 month old son by giving him a purple squishy toy! I can recommend buying your new mattress here and ask for Lesley because she's great! read more

Daryl was an amazing worker and convinced me to get a pillow! 10/10 recommend asking him about comfortability. give daryl a raise!

Very nice mattresses, very comfortable pillows as well and great customer service from DAO, helped me select a mattress for myself and my wife. Thanks!! read more